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The Westin Grand Frankfurt

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#29 of 271 Hotels in Frankfurt
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The Westin Grand Frankfurt
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1,295 Reviews from our TripAdvisor Community

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Ghent, Belgium
Reviewed 1 week ago via mobile

We have stayed here for three nights. Location of the hotel is amazing, very central. The rooms are spacious and clean. Very modern. WiFi is very good. Spa (sauna's) is good as well. All the extra's are a bit pricey if you need something. But the service is very good: you just call for any amentie and they do their...

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Thank Mirooke
Winter Springs, Florida
Reviewed 2 weeks ago via mobile

I had a very nice room, especially for a European hotel. A king sized bed, a large bathroom, lots of room to spread out, and a Nespresso machine for my morning coffee. The hotel serves a very nice breakfast that was included in my room price. They have a nice bar, a couple restaurants, a spa, and a nice workout...

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Helpful?
Thank REVoigt
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear REVoigt, Many thanks for taking the time to share your evaluation with us and the Tripadvisor community. We are delighted to read that you enjoyed your stay and our facilities. Your kind words are an excellent motivation for the entire team. Looking forward to welcoming you soon again at The Westin Grand Frankfurt. With refreshing regards, Miriam Ballweg EAM...

New York, NY
Reviewed 2 weeks ago

The rooms are a bit old but kept very well . The beds are VERY comfortable as in most Westin's. The service is excellent and the neighborhood cant be beat. The train from the airport goes directly to the hotel. Shopping and restaurants a few steps from the hotel.

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Helpful?
Thank DeLionK
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear DeLionK, Thank you very much for your wonderful feedback and compliments. In our aim to maintain the high standards for which Westin Hotels are known, we place great importance on guest's commentary. It will be a delight to welcome you again in Frankfurt and at The Westin Grand Frankfurt. Best regards, Miriam Ballweg EAM i/c of rooms

Helsinki, Finland
Reviewed 3 weeks ago

An overall nice hotel. The interior of main entrance is great . The room was decent but something was missing (still don't know). Bathroom was very clean and it looked as it was recently renovated Breakfast was fantastic , great variety of everything . I used the spa area (sauna and pool) it was ok . I have seen better...

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1Thank JosephSp
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear JosephSp, Thank you for the kind review which we received from you. We continuously focus on improving our performance to keep it at the highest possible level. Therefore, we are very grateful for your honest feedback. We hope to see you soon again at The Westin Grand Frankfurt, With best regards, Miriam Ballweg Executive Assistant Manager / EAM i/c...

Syracuse, New York
Reviewed 3 weeks ago

I travel a great deal so I know what to expect from Hotel. Base upon the price we paid(group of 3) for the rooms, I expect more and especially from a Westin. I wish i had read the reviews before booking the rooms. We got stuck on the 2nd floor, which is in the Basement. Rooms very dark and the...

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Helpful?
Thank ted p
GMWestin F, Front Office Manager at The Westin Grand Frankfurt, responded to this review

Dear Ted, Warm Greetings from The Westin Grand Frankfurt. Let me thank you for sharing your experience of you recent stay with us. We appreciate your honest and constructive feedback and will take this as an opportunity to further improve our handlings. We regret very much that we could not meet your overall expectations of our hotel The WESTIN Grand...

London
Reviewed 3 weeks ago via mobile

Can't remember when I last rated a hotel a '1' but have to on this occasion. Lobby area is vast but very tacky, feels a bit like a state run hotel in 1980s Eastern Europe. Corridors are horrible (and this was on a SPG Guest floor) - scuffed doors, peeling paint etc. Room is pretty basic though at least warm....

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Thank libero7
GMWestin F, Front Office Manager at The Westin Grand Frankfurt, responded to this review

Dear Libero7, Warm Greetings from The Westin Grand Frankfurt. Thank you very much for sharing your hotel experiences from your last stay with us. This is very much appreciated and helpful as we are looking forward to fulfill our goals and to continuously improve our service commitment to our guests. Please accept my deepest apologies that we were not able...

Reviewed 3 weeks ago via mobile

Let me just start by saying that i have been staying at the Westin Grand Frankfurt since 2010. I usually stay there for 7 days every January and i book 2 rooms. My last visit on January 2017 was very disappointing to say the least. I have arrived to the hotel and i got my Grand Deluxe Room, as i...

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Thank RaffiA961
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear RaffiA961, We would like to thank you for your honest and constructive feedback and of course for having taken the time to share your experience with us. I wish you had asked to speak to me during your stay so that we could have discussed your issues together. I regret that we did not make you more comfortable. Our...

Hong Kong, China
Reviewed 4 weeks ago via mobile

The room decor is so old and dark that I can't believe it was renovated in 2007 as the intro said. The only decent part about the room was the bathroom with the heated floor. Air conditioning didn't properly work. It was just a big knob with no temperature shown. You turn it up and hear a lot of noise...

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1Thank Henry W
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Henry W, First of all, we thank you for staying with us and taking the time to share your review. All guest feedbacks give us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. We regret very much that your stay did not live up to your expectations and that you...

Glen Burnie, Maryland
Reviewed 24 January 2017

The hotel is an excellent place to stay. Hotel has all the amenities, a very friendly helpful staff; Rooms are very comfortable, clean, and quiet. It has a location right near the center of town and a short distance from a metro. The hotel is pricey, but comparable to a lot of other similarly located and quality hotels.

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1Thank rwellstoo
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear rwellstoo, A big thank you for your full score review. We are very pleased that you fully enjoyed your stay with us and that our convenient location was a great asset to you. Looking forward to welcoming you soon again at The Westin Grand Frankfurt. With best regards, Miriam Ballweg Executive Assistant Manager i/c Rooms

Fort Lauderdale, Florida
Reviewed 22 January 2017

This hotel is conveniently located near shops and restaurants. It has a nice gym, the rooms are wonderfully comfortable and VERY quiet. Great for sleeping. Public areas are well designed and the bar area is quite attractive. Room service was prompt and the special request I made for a salad not on the menu was graciously granted. It was possibly...

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1Thank Julieona1a
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Julieonala1a, Thank you for your full score rating and your nice compliments. We are pleased to read that you enjoyed your stay with us, especially the convenient location, the comfort of room and our "Heavenly" Westin-bed. Indeed, the design of the two storey atrium as well as the "motions" restaurant and Grand Seven bar is well appreciated. Your positive...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $176 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#6 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#23 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Frankfurt staff and other travellers.
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Questions? Get answers from The Westin Grand Frankfurt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room close to the elevator as the shape of the building has some buildings that are a long walk”
 of 5 bubbles DeLionK, 9 Feb 2017 | Read review
“stay above the 2nd floor”
 of 5 bubbles tedp101, 3 Feb 2017 | Read review
“All rooms are equally good, though the upper floors would be preferable for views and privacy.”
 of 5 bubbles rwellstoo, 23 Jan 2017 | Read review
“Ask for a room away from the elevator bank.”
 of 5 bubbles Julieona1a, 21 Jan 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles Sartorialista, 13 Dec 2016 | Read review
5 of 5