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The Westin Grand Frankfurt

PricelineUSD 157*
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#28 of 268 Hotels in Frankfurt
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
USD 232*
USD 157*
Great Deal
USD 195*
USD 195*
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The Westin Grand Frankfurt
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1,313 Reviews from our TripAdvisor Community

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Showing 934: English reviews
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Tehran Province, Iran
Reviewed 1 week ago

The rooms are very clean. Very nice and friendly staff. This hotel is very near to the shopping center, so you can achieve whatever you want very easily. Very good breakfast. Do not forget to take smoothie at the breakfast!

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Thank Sina_triton
Dubai
Reviewed 2 weeks ago via mobile

Walking distance from the main shopping district and pleasant, friendly staff! The rooms were clean and tidy, breakfast was better than the average breakfast in Frankfurt! Rooms are fairly quiet! Best part was definitely the location and staff !!

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Thank Ahmed B B
Birmingham, United Kingdom
Reviewed 4 weeks ago

Very welcoming and easy check in. The hotel lobby was very grand and well designed. Ruth (manager) gave us a great introduction to the hotel. Dixi and Hassan (Concierge) were on hand and provided great service and advice. The lounge and hotel bar were well equipped and made our stay enjoyable - special thanks to Vincenzo (bar manager) who was...

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Helpful?
Thank dave101010
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear dave101010, Wow - what a wonderful feedback. As you may imagine your compliments are a true delight for the entire team of the Westin Grand Frankfurt, and we are glad you experienced such an inspiring time with us. The only way to make a real difference and to stay in people's memories is the type of service culture you...

Reviewed 4 weeks ago

Great Staff,, Very Accomadating front desk employees. Excellent Rooms and Excellent location.Overall a very nice place to stay in Frankfurt. This makes a great base for exploring Frankfurt. Overall You will enjoy staying in this hotel.

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Helpful?
Thank Thomas T
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Thomas T, let me thank you for having taken a moment to summarize your Westin impression and for sharing it with us and the Tripadvisor community. I am glad to read that you enjoyed your stay with us and that you had a great time in Frankfurt. We hope to welcome you back shortly and send you all the...

Cocoa Beach, Florida
Reviewed 4 weeks ago

However the bartender “Vatie” sp? Was phenomenal. Credit to Starwood’s hospitality. We met several local customers at the bar who told us they come in once a week just because of Vatie!! We could easily tell why. The Valenzuela’s

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Helpful?
Thank PeternickV
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear PeternickV, a big thank-you for your full score evaluation of our hotel and of course for our Bar GrandSeven with our star "Fatih" who is a great asset in our team. This compliment will certainly give a new air of motivation for him and the whole team. Looking forward to welcoming you soon again. Best regards, Miriam Ballweg Executive...

Singapore, Singapore
Reviewed 4 weeks ago

I stay at the Westin everytime I'm in Frankfurt for work and have gotten quite familiar with the hotel. The location is fantastic, just a 1 minute walk away from the main shopping belt in Frankfurt. I enjoyed all my meals at the Chinese restaurant within the hotel and all the staff I've encountered were polite and friendly. The rooms...

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Helpful?
Thank Carrie T
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Carrie T, Thank you very much for your detailed review on our hotel. We are pleased to read your positive comments on the perfect location and our Chinese restaurant and that you enjoyed our duplex suite. All them more we regret the flushing problems and please be assured that we are working on a solution to upgrade this system....

Chicago, Illinois
Reviewed 21 March 2017

We found a flushing toilet in our third room. We do appreciate that it was a suite. However, I would have been fine with first room if the toilet flushed. I do not appreicate the work of moving rooms twice after the first. The gym has been scaled back since our last Messe show two years ago. There is now...

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Helpful?
Thank Justine W
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Justine W, First of all, let me thank you for having taken the time to provide us with a detailed overview about your experiences and I deeply regret that you had such a disappointing stay with us! Again, our sincerest apologies via this platform for the inconveniences caused to you. In our direct communication during your stay, we tried...

Reviewed 19 March 2017 via mobile

This place is by far some of the most high class and best service that I've every received from an SPG hotel in the world. They treat me with respect and they know me by name. When I come here it feels like home. This is the only place I stay when I am in Frankfurt

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Helpful?
Thank John B
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear John, As you may imagine, your compliments are a true delight for the entire team of the Westin Grand Frankfurt and we are glad you experienced such an inspiring time with us. A big THANK YOU for taking the time to share your feedback. Looking forward to welcoming you soon again at The Westin Grand Frankfurt. Best regards, Miriam...

Palo Alto, California
Reviewed 14 March 2017

Pros: Just down the block from an S-bahn train station and a straight train to the airport Keurig machine in each room Cons: Did not have heavenly Westin beds Room was not spotlessly clean Staff was kind of curt and not cheerful No upgrades available for SPG status I would recommend you stay in another SPG property in Frankfurt

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1Thank byrule62
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear byrule62, Thank you very much for giving us your honest review on your recent stay with at The Westin Grand Frankfurt. Please be assured that we have taken up your points ín order to focus on the area in need. For your information, Heavenly bed mattresses may slightly differ from continent to continent and depending on the purchasing date....

Ohio
Reviewed 12 March 2017

Location is great. Staff was friendly and helpful. Internet is outrageously priced. An obvious intent to gouge customers. I complained politely and the staff acknowledged that it is the most frequent complaint. The listing mentions that free wifi is available but you have to be very careful to read that it is only in the lobby. You have to pay...

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Helpful?
Thank Moundou
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Moundou, We would like to thank you for your honest and constructive feedback and of course for having taken the time to share your experience with us. It might be interesting for you that Wi-Fi is free of charge at our lobby area and restaurant as well in the room for card holders of our frequent traveller SPG membership...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $185 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#5 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#22 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Frankfurt staff and other travellers.
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Questions? Get answers from The Westin Grand Frankfurt staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Presidential Suite is very luxurious and well designed - even has 2 bedrooms! Also has the option of a linking a further room.”
dave101010, 31 Mar 2017 | Read review
“Rooms all seemed to be good.”
ThomasT358, 30 Mar 2017 | Read review
“Get a room close to the elevator as the shape of the building has some buildings that are a long walk”
DeLionK, 9 Feb 2017 | Read review
“stay above the 2nd floor”
tedp101, 3 Feb 2017 | Read review
“All rooms are equally good, though the upper floors would be preferable for views and privacy.”
rwellstoo, 23 Jan 2017 | Read review
5 of 5
Priceline
USD 157* /night
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Booking.comUSD 195
Orbitz.comUSD 195
TripAdvisorUSD 195
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*Disclaimer
Prices are for 1 room, 2 adults
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