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Hotel Hamburger Hof

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#15 of 274 Hotels in Frankfurt
Certificate of Excellence
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631 Reviews from our TripAdvisor Community

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Showing 404: English reviews
GB
Reviewed 12 October 2016 via mobile

Simply our favourite hotel in Frankfurt and have now stayed there multiple times. That we go back time and time again is the ultimate recommendation. Recognised on arrival and a personalised note waiting in my room - the icing on a cake of all round superior service. Thank you.

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Helpful?
Thank TheAdamFamily
PamSis, Leiter Gästebetreuung at Hotel Hamburger Hof, responded to this review

Dear TheAdamFamily, Thank you for your fantastic feedback. I had a wonderful time reading it. It warms my heart, to see that guests feel so well taken care of and keep on returning. Further more will your nice words be a huge compliment to my team and will motivate them to keep up the great work. Please do not hesitate...

Stavanger, Norway
Reviewed 12 October 2016

The hotel is located just steps from Hauptbahnhof that makes it easy to and from the airport. Had a singleroom, relatively small but nice bathroom and a coach. All necessary facilities. Easy check in and -out. Good breakfast . Serviceminded staff.

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1Thank 510thom
PamSis, Leiter Gästebetreuung at Hotel Hamburger Hof, responded to this review

Dear 510thom, Thank you very much for taking the time to share your impressions on tripadvisor. We are very glad to read that you were satisfied with your stay and that you could appreciate our central location. It is always great to hear that guests were content with our breakfast, as it is essential to a good start in the...

Jupiter, Florida
Reviewed 11 October 2016

I was booked in a superior room-it was a bit small but that did not bother me since I only went back to sleep. The room was immaculate and beds are very comfortable. Bathroom very nice and updated with good water pressure and enough hot water. I really enjoyed staying here, plus included breakfast is generous and staff are absolutely...

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Helpful?
Thank sruadez
PamSis, Leiter Gästebetreuung at Hotel Hamburger Hof, responded to this review

Dear sruadez, Thank you very much for your friendly feedback. It was a pleasure to read that you felt so well taken care of. I will certainly pass on your very nice words regarding our staff to my colleagues. We would be delighted to welcome you back at our hotel. Please do not hesitate to contact me personally for further...

Luxembourg City, Luxembourg
Reviewed 6 October 2016

The worst hotel I have ever seen!!! No guarantee on the personal safety during your stay and terrible complaint management! Around Friday midnight, someone walked into the hotel room (Room No.101) of me and my friend, of which the door was closed and locked from inside! Fortunately we were awake when it happened. The only staff on duty was totally...

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Helpful?
Thank Chloe Z
PamSis, Leiter Gästebetreuung at Hotel Hamburger Hof, responded to this review

Dear Chloe Z, I truly regret that we could not solve this matter on phone or even personally. I truly apologize for the late replay to your feedback here on Tripadvisor. Furthermore I feel sorry that you have left with such negative feelings and that your expectaions could not meet at all. We checked the door system certainly the next...

SA
Reviewed 3 October 2016

The check in was smooth and wonderful. Staff was extremely nice and helpful. Room was clean and comfortable. Nice little bar open 24 hours and good breakfast including hot food, fruits, pastries, meats, cheeses, This hotel was definitely a good value for everything included and to get such a convenient location.

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Helpful?
Thank TripPlanner47
PamSis, Leiter Gästebetreuung at Hotel Hamburger Hof, responded to this review

Dear TripPlanner47, In behalf of the entire team we would like to thank you for your great review and rating us with full points. We highly appreciate that you enjoyed your stay with us and that you had a memorable time in Frankfurt. We are looking forward to the pleasure of welcoming once again to be your thoughtful host. Please...

Portland, Oregon
Reviewed 2 October 2016

The location is very good, only 2 minutes from Central train station. Room is clean. Breakfast is very good. The staff is very friendly. I had to find a place to exchange money in the evening. The staff told me a place, so I went to. But that place only transfers money. The staff also realized that and he even...

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Helpful?
Thank yw90078
PamSis, Leiter Gästebetreuung at Hotel Hamburger Hof, responded to this review

Dear yw90078, WOW- we are very proud of the Team. This is customer service! We appreciate your recommendation very much. Thank you so much for taking the time to share your impressions on TripAdvisor and rate us with 5 Points! we are happy to convince you with the central location. We strive to deliver a comfortable and unique local experience...

Padua, Veneto, Italy
Reviewed 25 September 2016

I was met by a super friendly receptionist called Sam. He made me very welcome and was very helpful. The room was great and so was breakfast. The hotel is right next to Frankfurt Central Train station so very convenient. Will stay there next time I'm in Frankfurt. John

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Thank KlaraWaterman
PamSis, Leiter Gästebetreuung at Hotel Hamburger Hof, responded to this review

Dear KlaraWaterman, Thank you so much for your time to share your impressions with the community and us as well the rate us with 5 points! It was my pleasure to read that you felt so well taken care of and enjoyed a pleasant time in Frankfurt. We are very thrilled about your lovely words, not to forget the entire...

South Korea via The USA
Reviewed 22 September 2016

My wife and I flew into Frankfurt and stayed at this hotel before moving on to other locations. The property is right next to the main train station in Frankfurt. Check in was easy,and the hotel and room was clean and quiet! Perfect for getting rest after a long flight. Also, my wife and I really enjoyed the breakfast! There...

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Helpful?
1Thank Bill E
PamSis, Leiter Gästebetreuung at Hotel Hamburger Hof, responded to this review

Dear Bill E, Thank you very much for taking the time to share your valued impressions and for your full point rating. It is a huge compliment for my team to hear that you have felt so well taken care of and that you would not hesitate to book again in the future. Your recommandations means a lot to us....

Melbourne, Australia
Reviewed 21 September 2016

This is a great hotel in a very good location being so close to the Hbf. I was on my own and was not concerned about the area at all. The hotel is in a smart contemporary decor and very clean. Staff were very friendly and helpful and the breakfast was fabulous. My single room was very small but adequate...

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Helpful?
1Thank Penbell
PamSis, Leiter Gästebetreuung at Hotel Hamburger Hof, responded to this review

Dear Penbell, Thank you very much for taking the time to write this great review. We are pleased that we were able to convince you from the Location, fabulous breakfast bufett as well from the cleanliness in house. Our team looks forward welcoming you back in the near future. Please feel free to contact me personally for any future bookings...

Reviewed 13 September 2016

The location of the hotel is excellent! It's right next to the Hbh which is very convenient. The hotel staff are very friendly and helpful. The room was clean, fully air-coned and very cozy. I would go back there again!

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Helpful?
Thank Shuji N
PamSis, Leiter Gästebetreuung at Hotel Hamburger Hof, responded to this review

Dear Shuji N, Thank you very much for the fully 5 point rating! We appreciate the time you have taken to share your valued impressions with us. Especially your comment regarding the Location and the cleanliness was my pleasure to read as well to share your motivating words certainly with the team. We very much looking forward to your next...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Hotel Hamburger Hof

Address: Poststr. 10-12, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: $119 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Hamburger Hof 3.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Hamburger Hof Frankfurt
Hotel Style:
#10 Family Hotel in Frankfurt
#10 Romantic Hotel in Frankfurt
#17 Business Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hamburger Hof staff and other travellers.
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Questions? Get answers from Hotel Hamburger Hof staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are all spacious”
 of 5 bubbles Cead1, 15 Nov 2016 | Read review
“View to the train station.”
 of 5 bubbles DanielA180, 31 Oct 2016 | Read review
“location, value”
 of 5 bubbles yw90078, 2 Oct 2016 | Read review
“The upgraded rooms in this reasonably priced hotel are a good value”
 of 5 bubbles davidsZ4618BT, 5 Sep 2016 | Read review
“Room 307 with Balcony”
 of 5 bubbles YLJ2, 27 Jul 2016 | Read review
5 of 5
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