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4.0
#76 of 283 hotels in Frankfurt
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Meliá Frankfurt City opened in 2021. The hotel is located in One Forty West, an imposing glass skyscraper with stunning views over the city. 431 modern rooms and suites are available for leisure and business travellers as well as families. Most of the suites between the 15th and 23rd floors offer a private balcony. A wellness area with sauna and gym is accessible for all guests. More than 1,400 sqm of versatile meeting rooms with state-of-the-art technology. The highlight is the signature restaurant "Oben" located on the upper floor with a terrace and an amazing view over Frankfurt. Breakfast is served in the all-day-dining "Neu-Frankfurt". Enjoy an exclusive and personalised experience at The Level, with access to private hotel areas. Enter The Level Lounge, a exceptional space with amazing views of Frankfurt, where you can enjoy breakfast, drinks and snacks. As a The Level guest, you will also have exclusive access to the terrace on the fifteenth floor. Other special services we offer at The Level are: Check-in and check-out in The Level Lounge, International buffet breakfast included, Work area with Wi-Fi and a personalised service with information about the best places to visit in town.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Melia Frankfurt City Hotel is truely a hidden treasure on the outer edge but walking distance to city. The Hotel itself has a quiet chilled vibe. Staff are super attentive. Tessa and Angela on reception were fabulous with assistance. Breakfast was great and plentiful in option to choose from with waiting staff to attend to needs. Would definitely rebook as very happy with Level Room on 18th Floor with stunning views showcasing Frankfurt.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Melia Frankfurt City
Responded 6 June 2023
Dear Guest, Thank you for taking the time to review your stay. We are thrilled to hear that you found our hotel to be a hidden treasure and appreciated the atmosphere. It's also great to know that our friendly team, especially Tessa and Angela, made a positive impact on your experience. It is also a pleasure to know that you enjoyed our breakfast options and the fabulous views from your Level Room on the 18th floor. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for two nights and I’d definitely recommend this hotel for people who want to stay close to the trade fair in Frankfurt as it is a great/modern alternative to the existing hotels in the area. However, to those guests who want to be in the city center without having to go for a 20 minute walk, calling a taxi or taking a underground train the location might not be the best.
The room we were in was really spacious with a very comfortable bed and from the 8th floor we had a great view over the city, especially at night. Things I found a bit annoying were that the toilet is in a desperate room without a sink and that there wasn’t a bin in the main bathroom. The shower however was absolutely brilliant and I didn’t want to get out. The room keycards stopped working from time to time as well but staff at the reception was always friendly and helpful.
We had food at their downstairs restaurant ne while it was delicious the service was incredibly slow and drinks are just a touch to pricey in comparison to the food.
Wifi: decently fast na stable Parking: underground parking available for 39€ a day & also suited for EV owners (many charging spaces available)
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melia Frankfurt City, Guest Services / Front Office at Melia Frankfurt City
Responded 15 July 2022
Dear Guest, Thank you for your feedback. Feedback from our guests is very important to us and we appreciate the time you have taken to send us your opinion. Kind regards Front office agent Melia Frankfurt City
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We have been staying from the 18th to the 20th of February 2022. We were not so satisfied with the Hotels services. On one hand the TV stations did not work, when we arrived there was a line of 5 groups waiting at the counter that had 1 person doing check-in and the others not even bothering to ask if the could held. The lights in the room were flickering for the two days. The rooms are nice and the location is very good but the breakfast is at most moderate as the selection is limited but particularly the bread selection is poor and rather cheap bread. The breakfast is very expensive and the parking even more with 39€ a day.
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Date of stay: February 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melia Frankfurt City, Guest Services / Front Office at Melia Frankfurt City
Responded 15 July 2022
Dear Guest, Thank you for your feedback. Feedback from our guests is very important to us and we appreciate the time you have taken to send us your opinion. Kind regards Front office agent Melia Frankfurt City
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The hotel is located in a beautiful skyscraper, the premises are modern and well-groomed. The wifi is quick and easy to start using. The room was spacious with a very comfortable bed and quality pillow.
There is a total lack of communication between reception staff and operating staff in the rooms. FROM the first day I asked for my room to be cleaned between 8 and 11 in the morning, so I could return in the afternoon and work in the room. In 4 days, the hotel was not able to satisfy this request only once, made both to the reception, to the switchboard of the housekeeping service, and to the manager of the same service. In the end, they all recognized a major communication problem with each other, but they failed in the simplest of gestures: a refund! They brought me a tray with 3 chocolates, which for a chain like Melià and a suite costing EUR 300 per night is a joke. Shameful! Another flaw, the hotel has a restaurant on the 15th floor with a beautiful view of the skyline, unfortunately it is only open in the evening.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This house, which is well designed inside and out, is located on the edge of Frankfurt's Westend near the Frankfurt Trade Fair and is quickly and easily connected to the city center by public transport (two subway lines and tram lines).
In the so-called Senkenberg Quarter there is the Nature Museum, some buildings of the Goethe University, a number of restaurants and a larger shopping center near the trade fair.
The light-flooded rooms are modernly furnished and offer great views of the urban panorama from the upper floors. The bathrooms are also comfortably designed.
The breakfast is adequate and the parking garage is easily accessible and also suitable for larger cars.
The international staff is friendly and helpful. Apparently a well-run establishment that should not only appeal to trade fair visitors.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Unbedingt ein Zimmer mit Aussicht in einer höherten Etage verlangen,
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the hotel itself is nice, the customer service is absolutely horrible. The staff acts like they’re doing you a favor and are extremely rude. We asked for an iron and never received it. We asked for water for the room and was told to go to the bar and get it ourselves. I had an issue at the breakfast buffet with a made to order omelette and I brought it to the attention to the manager to see if he could assist since there appeared to be a language barrier with the chef and he said to get mushrooms and tomatoes myself from another section and add it to my own omelette. While the breakfast buffet is decent, it’s not worth €30 you’ll pay. The Neu restaurant at night is horrible, food almost inedible. On top of that, the location is far from the city center, requiring at least a 20 minute walk or Uber/taxi ride. Would not recommend.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here for 3 nights in August, after the hotel had just opened in June. The rooms are relatively small, but well designed. Nice big walk-in shower. Very fast and reliable WiFi (THANK YOU!). My room on the 5th floor was very quiet, apart from the fact that the AC fan could not be switched off completely. The entire hotel uses a clever domotica system, you can control everything through a small screen in the room. Smart TV with option to stream from Apple or Android phone (or bring a HDMI cable and hook up your laptop). Nice breakfast and friendly service, but you can tell that the hotel is new and the staff still needs to settle in a little and find the optimum routine. The hotel also has a private underground parking with nice big parking spaces.
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Date of stay: August 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melia Frankfurt City, Gästeservice/Empfang at Melia Frankfurt City
Responded 23 Aug 2021
Dear Rinse, thank you for taking the time and writing us this great review. We will forward it to our colleagues. We are looking forward to welcome you back in our Hotel. kind regards Andreas Dannecker Front Office Supervisor
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Myself and my friend stayed the 25-26th of March in this hotel, we were firstly told when we checked in that we had been upgraded to the Premium Room, which we should have robes and slippers as stated on the website, I called down to reception to ask for these but they never sent them in. On the Saturday night, we made our way up to the roof top bar which we were really excited about, there wasn't any tables so the lovely lady upstairs who was managing the table bookings said there wasn't any tables but we could go into the lounge as our room number was "valid". I went to scan my card on the door and it wouldn't let us in, moments later who I imagine to be the hotel manager man, he shouted at us and said we weren't allowed in there and our room number and room type isn't good enough for us to be in there, it was a full restaurant with people waiting and he embarrassed us and made us feeling inadequate in front of everyone, and told us to move from the doorway. I was disgusted with how rude we was treated as people staying at this hotel. We went to check out the next day, and I asked if we could leave our bags and use the spa facilities as our flight wasn't until 10pm that night, we was told no and we couldn't use any facility in the hotel because we had checked out, but on arrival before checking in we was allowed to without a given room yet? I am really disgusted and shocked at the lack of respect and the way some of the staff members treated me and my friend and made us feel extremely unwanted and uncomfortable and below them. This ruined our stay and our weekend and I wouldn't recommend anyone to stay here.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Â don't stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Melia Frankfurt City
Responded 3 Apr 2023
Dear Guest, Thank you for this review about your recent stay. Whilst we’re pleased that you chose to stay with us, we regret that you felt the service provided by our team was not up to the usual high standards we set ourselves and for any inconvenience, this may have caused you; rest assured, your comments have been noted and will be addressed with the manager. Nonetheless, we are happy to hear that our location was ideal for your needs. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Thank you kindly, vielen herzlichen Dank! Meliá Frankfurt City
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A beautiful modern hotel, and our 1st impression had been amazing with the front desk staff being attentive and very willing to help. But it stopped there! 1. No porters service - so you left to deal with your luggage and navigate the lifts etc. 2. Very few waiters to assist during busy periods during breakfast and in the Executive lounge 3. The food offered in the Level Executive lounge lacked variety and was not very appetising; way too much sweets 4. TV in room lacked English channel or Netflix where you could use your own logins 5. Staff need to know the basic information of the hotel eg..start and end times for the restaurants, breakfast times etc.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Melia Frankfurt City
Responded 19 May 2024
Dear Steve, Thank you for sharing your review. We are pleased to hear that your initial interaction with our front desk staff was positive and that they provided attentive service. We pride ourselves on our service culture and are glad this was evident upon your arrival. Regarding your comments on the porter service and wait staff, we aim to ensure a seamless room experience and apologize if this aspect did not meet your expectations. Our team is committed to providing quality assistance, and we regret any inconvenience you may have experienced during busy periods. Concerning the gastronomic experiences at The Level Executive lounge, we continuously strive to cater to a variety of tastes and appreciate your input on the selection offered. We also take note of your remarks about the in-room entertainment options and will consider them as we aim to enhance our guest experience. Additionally, we understand the importance of our staff being well-informed and will reinforce the communication of essential details such as dining schedules to provide accurate information. We hope to welcome you back in the future for an improved stay. Kind regards, Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team
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My checkin was just abysmal, the young man taking care of me didn’t seem to know what he was doing and seemed totally bothered by me. I wasn’t informed that the Level lounge was closed due to water damage and he didn’t bother telling me there was a replacement nor program my keycard so I can access the temporary lounge.
I had to come back a little later to ask to change room and get the information that a really nice new young man gave with a smile.
The stay was fine because of the very nice junior suite which is actually the highlight of this hotel including the views.
At checkout I was offered a « discount » for late checkout despite being entitled to it for free due to my gold status, after asking to verify 3 times I did have it free of charge…
This is a pity because I really like to give Melia a chance when available. This hotel has so much potential, I was lucky that 3/4 of the staff was actually very helpful, but some do require more training.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melia Frankfurt City, Guest Services / Front Office at Melia Frankfurt City
Responded 19 Oct 2022
Dear Cutily, we are very sorry, that you experienced some flaws in our performance during your stay in our hotel. I have forwarded this to the relevant team. Please note, that our Skybar & Oben restaurant is now open again. We like to apologize for any inconveniences and hope you will give us a second chance during your next stay in Frankfurt. Kind regards Melia Connect, DB.
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Dear Guest, you can enjoy our full breakfast buffet 7 days a week, starting at 7:00 a.m with local and international specialities. We look forward to your visit and are happy to answer any further requests you may have. Best greetings, Your Meliá Frankfurt City Team
Lieber Gast, in unserem Spa Bereich finden Sie einen großzügigen Fitnessraum 24 hours, getrennte Umkleide- und Duschmöglichkeiten, einen schönen Ruheraum auf bequemen Wellness-Stühlen, eine finnische Sauna mit Blick auf die großzügige Außen/Dachterrasse (2. Stock). Derzeit bitten wir unsere Gäste aufgrund der hess. Corona-Verordnung vor Ort um Reservierung für den Saunagang (bis 23:00 Uhr), Viele Grüße, Ihr Team vom Meliá Frankfurt City
There are more places to choose from in the Frankfurt area.
PRICE RANGE
AU$157 - AU$273 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHesseFrankfurtInnenstadt / Westend-Süd
NUMBER OF ROOMS
430
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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