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The Hilton Garden Inn is a modern Frankfurt airport hotel with skywalk access to Terminal 1 and is located 15 minutes from Frankfurt city centre and Messe Frankfurt. The hotel offers complimentary WiFi and remote printing services. Enjoy a 24-hour fitness centre with sauna and steam room. The hotel is part of a spectacular architecture and contemporary designed building shared with the full-service Hilton Frankfurt Airport hotel.
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Nestled conveniently near the airport, the Hilton Garden Inn Frankfurt Airport offers soundproof rooms that guests have called out for their quiet and comfortable ambiance. While many travelers find the rooms and hotel cleanliness commendable, some feel the hotel's value is diminished by steep prices and additional fees for services like early check-in. Service is generally professional, yet occasionally marred by communication issues.
The hotel's location garners appreciation for its accessibility to transport and dining, despite a walk to terminals. However, amenities and room comfort receive mixed reviews, with some dissatisfaction over luxury touches and temperature control.
Location
Convenient
Atmosphere
Tranquil
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Located in the airport building close to the main train station. Room was ok. Had expected something different for the price. Bottle of water in the room, shower instead of bathtub with shower curtain, toothbrush cup, cosmetic mirror. The room rate was very high, which is probably only due to the Hilton name.
Breakfast was delicious, fresh and perfectly adequate. Simply perfect for a good start to the day
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Date of stay: September 2024Trip type: Travelled solo
Room Tip:Es gibt in der Umgebung andere Hotels, günstiger, mit Shuttle und höherer Ausstattung.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my husbands’ and I first time traveling overseas together and also our 1st time doing an overnight layover. This hotel was perfect for the layover and the staff make the process so easy! We were able to navigate through from our terminal to the hotel with little to no difficulty and loved staying at a location that was nice, clean and well- maintained.
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Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Simona Grimm, Marketing at Hilton Garden Inn Frankfurt Airport
Responded 15 June 2023
Dear 621traceep, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. Your generous review is very much appreciated. We are happy to know, that you enjoyed your time with us and especially our location for a layover. We hope you had an amazing journey! We look forward to having you with us again in the near future. Kind Regards, Simona G. Hilton Garden Inn Frankfurt Airport
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After a very long journey, we were thrilled to arrive to a lovely, clean, large room with a huge and comfy bed! Nothing beats the location if you’re wanting an airport stay. It’s so easy to find the hotel - just go up 2 floors from arrivals and follow the signs. It’s a quick 10 minute walk. And it’s just as convenient to the train station (we caught the train out the next morning) with a quick 5 minute walk. The only two downsides of the room for us (and they aren’t major) is that that shower is over the bathtub which is quite high to step over. And also there were no ‘extras’ provided in the bathroom (there were big tubes of shower gel and soap but no facewashers, cotton tips, shower cap, body lotion, toothbrushes or vanity kit) which we would expect in a Hilton 4 or 5 star hotel. But we would definitely stay there again.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Simona Grimm, Marketing at Hilton Garden Inn Frankfurt Airport
Responded 10 June 2024
Dear Barb577, Thank you for your wonderful feedback. We are delighted to hear that after a long journey, you were thrilled with our clean, comfortable, and spacious rooms, especially the large, comfy bed. It's great to know that you found our location convenient for both the airport and the train station. We appreciate your constructive comments regarding the shower and the bathroom amenities. We understand that stepping over a high bathtub can be challenging and that having additional bathroom amenities would enhance your stay. We will take your feedback into consideration as we continually strive to improve our guest experience. We are pleased that you would consider staying with us again, and we look forward to welcoming you back for another enjoyable visit. Best regards, Simona G. Hilton Garden Inn Frankfurt Airport
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We stayed here for 1 night after travelling from the UK to attend the Travis Scott concert at the Deutsche Bank Park Stadium. We had an early morning flight but unfortunately our room wasn't ready until just after 2pm although it does state check in is 3pm so I was grateful that it was ready before this. However thankfully there was a McDonalds, Burger King, KFC in the airport so we just sat around here for a few hours until the room was ready. Our room had a strange odour, almost a bit like cigarette smoke. Other than that it was comfortable. The shower was nice with all products included such as hand wash, body lotion, shampoo and conditioner. As other reviews have also stated there was not any USB ports at all. In this day and age this is unheard of! We brought a couple of plugs with us from the UK but only one worked which then proved hard to charge all of our phones up especially when you have 2 teenagers who are always on their phones! The hotels location was very handy but was quite a walk still from the terminal, bus and train station etc. There is a supermarket at the other end to hotel which seemed very reasonable with it's prices.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Simona Grimm, Marketing at Hilton Garden Inn Frankfurt Airport
Responded 29 July 2024
Dear Ryles40, Thank you for taking the time to provide feedback on your recent stay with us. We're pleased to hear that you found your stay comfortable and enjoyed the amenities provided in your room. We apologize for the inconvenience caused by your room not being ready upon your early arrival. While our official check-in time is 3pm, we do our best to accommodate early arrivals whenever possible, and we're glad your room was prepared shortly after 2pm. We're sorry to hear about the strange odor in your room. This is certainly not up to our standards, and we will investigate this issue to ensure it does not occur in the future. It's great to know that you enjoyed our shower facilities and complimentary toiletries. However, we understand your frustration regarding the lack of USB ports in the room. We are continuously looking for ways to improve our guest experience and will certainly take your feedback into consideration for future upgrades. We appreciate your comments about the hotel's location and nearby conveniences. We strive to provide our guests with a convenient and comfortable stay, and your insights are invaluable in helping us achieve this goal. Thank you once again for your feedback. We hope to welcome you and your family back in the future and provide an even better experience. Best regards, Simona G. Hilton Garden Inn Frankfurt Airport
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The property is in a 'just OK' location, quite some walk from the main T1 building, above the Frankfurt Airport Train Station and in the same building as the 'main' Hilton Frankfurt Airport. I was expecting the walk to be shorter, and the signage to be better.
The property is in decent shape for one 11 years old and is decorated in typical HGI style - functional, but far from stylish. The trademark pantry next to reception was available, where mineral water could be purchased. Despite quite a long wait for check-in I was soon in my top floor standard room with a curious curved ceiling and a decent enough view over the airport, albeit mostly blocked by the Sheraton. One of the benefits of sharing a building with the 'main' Hilton is that the rooms at the HGI are slightly better appointed than a typical HGI property, albeit are on the small side.
The bathroom had a shower over the bath and that most horrid of hotel room features - a shower curtain. Amenities were the usual Hilton ones by Crabtree and Evelyn. There were no face cloths or slippers, although the latter could be purchased from the reception pantry.
Breakfast at the hotel's restaurant area was adequate but felt a little like dining in a school cafeteria; this is one area which definitely felt more HGI than Hilton.
On balance, this was a straightforward enough stay in a decent room at a property not pretending to be anything more than it is.
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Date of stay: July 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip:Ask for a room overlooking the airport.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Simona Grimm, Marketing at Hilton Garden Inn Frankfurt Airport
Responded 23 Jan 2023
Dear Genius12, first of all, thank you very much for taking the time to share your personal feedback with us. Our hotel is in a 7 minute walking distance to Terminal via an indoor pedestrian walk. We will definitely check the signage for potential improvements. Please rest assured that we do take guest feedback very seriously to work on our improvement continuously. It is our goal and our top priority to offer the best possible service in all areas. As a consequence, we are always working on adding more value to our product. For example, we start by renovating and upgrading our fitness area with brand-new equipment and Peloton bikes, starting this week. More upgrades in the hotel are planned for the future. We hope to see you again at Hilton Garden Inn Frankfurt Airport to convince you of our hotel. Kind regards, S. Grimm Hilton Garden Inn Frankfurt Airport
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Excellent location for overnight stay to catch flights back to the US. The rooms are quite small but the bed is comfortable and it's location in the airport is close to many restaurants and also the DB train station. The environment is very quiet as the rooms are well soundproofed.
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Date of stay: October 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Simona Grimm, Marketing at Hilton Garden Inn Frankfurt Airport
Responded 1 Nov 2024
Dear quij2000, Thank you for your positive feedback! We're delighted to hear that our convenient location made your stay comfortable and seamless for your travels. It’s great to know that you enjoyed the quiet, soundproofed room and found the bed to be comfortable – essential for a restful overnight stay. We’re glad that our proximity to restaurants and the DB train station added to your experience. We look forward to welcoming you back on your next trip through Frankfurt! Warm regards, Simona G. Hilton Garden Inn Frankfurt Airport
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When you choose a hotel at the airport, you know that you will not find yourself in a charming, quaint place in the middle of nature. Instead you are at the Hilton Garden Inn (HGI), a modern, clean hotel that caters to those who need to spend a night at the airport or those who hav a business meeting here because of the convenient location. And that is exactly what the hotel does well. Staff is friendly. My room even had an iron and an ironing board, which I needed and had not expected to find at a HGI. Another plus was the bath tub, which was nicer than just having a shower. Everything is well thought through and practical. Please note that you cannot open windows in the room, at least not if your room faces the atrium. On the plus side, it is very quiet, and you do not hear anything from the nearby airport.
A hotel to recommend if you need a comfortable and clean bed at the airport.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a very good business hotel especially if you have an early flight out of Frankfurt airport. Be sure to note that it is near terminal one and not terminal two. Being near terminal one, it is still a good 20 minute walk to most gates. The rooms are very comfortable with very nice beds, but basic amenities. The rooms are quiet and you can rarely hear anyone in the hallways or next-door. Great for an overnight stay at the Frankfurt airport.
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Date of stay: June 2023Trip type: Travelled on business
Room Tip:Be sure to note that the hotel is connected to terminal one via a very long terminal and it’s...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Simona Grimm, Marketing at Hilton Garden Inn Frankfurt Airport
Responded 5 July 2023
Dear Todd W, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your positive review and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future. Kind Regards, Simona G. Hilton Garden Inn Frankfurt Airport
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The location of the hotel is great, unfortunately one star deducted because so many guests wanted to check in at 11pm, which made the wait longer. It is a trade fair in Frankfurt but over €260 including breakfast is very steep, given the distance to the trade fair you can also take the normal prices, that has been the case before, a few years ago when we were there for the first time, the Hilton Garden was €120 cheaper than the one near the main train station. A bottle of water in the room would also be a good idea, it is standard in hotels with fewer stars. Breakfast as always top notch. P.S. take the criticism as an incentive.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Somehow I was very lucky with my return flight from Singapore. I had gone through security 40 minutes after the plane docked, my luggage arrived very quickly and I was at the Hilton Garden Inn Frankfurt Airport in no time. This wasn't my first visit, I had also visited the neighboring Hilton. The rooms are big enough and practically equipped for an overnight stay, and the breakfast was also very good and sufficient.
I just found the way my Diamond membership was handled strange. When I selected my room in advance, I was shown a large number of rooms with paid upgrades, but I took a room with no additional charge. When I arrived at the hotel, I was only told, after I asked, that there were no rooms that could be upgraded, that they were all the same. The only upgrade option in suites was already taken. 15 hours earlier, the hotel was half empty and I could have bought all kinds of rooms, including suites, as an upgrade. Thankfully, I was then allowed to take two bottles of water from the self-service counter.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi,
I am sorry to read that you haven't received a reply yet. You can gladly contact me directly via E-Mail. Instead of the general E-Mail Address, address to Simona.Grimm. I will review your concern and forward it to the responsible colleague.
Best regards,
Simona G.
Hilton Garden Inn Frankfurt Airport
It is a long walk and you have to take a train. They used to have shuttle buses as well, but I did not see them couple of weeks ago. Give yourself 20 min
There are more places to choose from in the Frankfurt area.
PRICE RANGE
AU$207 - AU$310 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn frankfurt airport hotel frankfurt
LOCATION
GermanyHesseFrankfurt
NUMBER OF ROOMS
334
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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