INNSiDE by Meliá Frankfurt Ostend
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INNSiDE by Meliá Frankfurt Ostend

INNSIDE by Meliá Frankfurt Ostend
Traveller (221)
Room & Suite (61)
INNSIDE Frankfurt Ostend
Videos (1)

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Avg. AU$191 /night, 2/12 - 2/13
AU$201
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AU$170
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AU$138
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About

#12 of 283 hotels in Frankfurt
4.3 of 5 bubbles
Location
4.6 of 5 bubbles
Rooms
4.3 of 5 bubbles
Value
4.7 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.6 of 5 bubbles
Sleep Quality

Finding an ideal charming hotel in Frankfurt does not have to be difficult. Welcome to INNSIDE Frankfurt Ostend, a nice option for travellers like you.

The rooms offer a minibar, air conditioning, and a desk, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

INNSIDE Frankfurt Ostend features 24 hour front desk, room service, and a concierge. In addition, as a valued INNSIDE Frankfurt Ostend guest, you can enjoy a fitness center and a lounge that are available on-site. Guests arriving by vehicle have access to parking.

Given the close proximity of popular landmarks, such as Eiserner Steg (0.9 mi) and The Hauptwache (1.2 mi), guests of INNSIDE Frankfurt Ostend can easily experience some of Frankfurt's most well known attractions.

During your visit, be sure to check out a popular Frankfurt filet mignon restaurant such as Block House Frankfurt Europa-Allee, which is a short distance from INNSIDE Frankfurt Ostend.

If you are interested in exploring Frankfurt, check out one of the history museums, such as Senckenberg Natural History Museum (Naturmuseum Senckenberg), Dom-Museum, and Goethe Museum.

INNSIDE Frankfurt Ostend puts the best of Frankfurt at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Children's playground
Highchairs available
Paid private parking on-site
Car park
Wifi
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Archery offsite
Bowling offsite
Squash offsite
Water park offsite
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Soundproof rooms
Fireplace
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French, Russian, Spanish and 4 more
Hotel links

Location

Hanauer Landstr. 81, 60314 Frankfurt, Hesse Germany
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Frankfurt Intl Airport
13.5 km
See all flights
Mannheim Airport
70.3 km
See all flights
Ostbahnhof
3 minFrankfurt U-Bahn

Reviews
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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
Dobby0815 wrote a review July 2024
Hannover, Germany
+1
4.0 of 5 bubbles
We stayed for four days for sightseeing in Frankfurt and had a great starting point at INNSIDE. Even if the hotel is not very central, all sights were easily and quickly accessible due to the tram connection.
The reception was friendly and very devoted to the new guest. Check-in was fast and professional. Our room was clean and tidy and soundproofed, so no noise was heard in the evening or morning. A really rare customer-friendly service was the free minibar, which was refilled daily with various soft drinks. The Wellnes area was okay. The sauna was - despite other information - only actually usable from 17:45h. But the breakfast was annoying. Apart from the fact that the quality and selection did not correspond to the relatively high price, the staffing of this service team by the management was also under all criticism. The employees could hardly cope with the morning rush, even with the best will and commitment, in particular were missing essentials for a very long time. Components of the (minimalist) buffet.In this respect, the rating is very ambiguous.
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Automatically translated
Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
klh555 wrote a review Feb 2023
London, United Kingdom
Hotel's Favourite
5.0 of 5 bubbles
Great hotel…. in a central position for visiting the Christmas markets… Good breakfast, pleasant staff. Clean comfortable rooms. I Recommend this hotel and would definitely stay here again if in Frankfurt.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TimelessEscapes wrote a review Jan 2025
Frankfurt, Germany
5.0 of 5 bubbles
I had a wonderful experience at this hotel! The location is fantastic, just a short walk from the Main River, offering beautiful views and a relaxing atmosphere. Restaurants and a supermarket are easily accessible on foot, which was very convenient. The service at the hotel, especially at the bar, was top-notch – friendly and attentive throughout my stay. A unique and fun touch for business meetings was the Candy Bar, something you don’t see very often! Only a small tip: when parking in the garage, be careful not to miss the right entrance, or you might find yourself going around again. Overall, a great place to stay!
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Date of stay: December 2024Trip type: Travelled on business
Room Tip: When parking in the garage, be careful not to miss the right entrance, or you might find yourself...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at INNSiDE by Meliá Frankfurt Ostend
Responded 2 weeks ago
Dear Tobias, Thank you for taking the time to share your review. It is wonderful to hear that you enjoyed your stay with us at our convenient location. We have noted your comment regarding the car park and appreciate your suggestion. Thank you for complimenting breakfast and our team's courteous service. Your kind words are an incentive for us to continue maintaining our high standards. We hope we will have the opportunity to see you again in the future. Best regards, Laura López, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
spur365 wrote a review Dec 2024
Henlow, United Kingdom
4.0 of 5 bubbles
Booked this knowing it was in the Ostend area. It was a 20-25 minute walk which felt safe and easy. You can take the tram also that stops outside the hotel for €3.50 and half the time. The SBhan stop is about 10 minute walk.
The hotel was clean and clear, room on the 6th floor had a good view of the city. No real noise issues other than the odd tram going by below.
Breakfast was plentiful and a good mix of continental and warm. On Saturday there was a queue to get in and it was very busy.
Most of the staff were fine, they didn't interact and did the basics, that's the only reason not 5 star really.
Would stay again if in Frankfurt.
There was a sauna on second floor but didn't use.
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Date of stay: December 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at INNSiDE by Meliá Frankfurt Ostend
Responded 19 Dec 2024
Dear Guest, Thanks for your review about our hotel. Strolling to the heart of the city within 20-25 minutes sounds like a delightful way to soak in the local vibes, and we're glad the journey felt as safe as a feather in a nest. It's fantastic to hear that our hotel's cleanliness and the city view from the 6th floor added a sparkle to your stay. Our breakfast buffet is indeed designed to kickstart your day with a symphony of flavors, and we're thrilled it hit the high notes for you, even if the Saturday buzz meant a little wait for the feast. We're all ears about the tram's cameo in the soundscape; our triple-glazed windows usually keep the hustle and bustle at bay. We appreciate your candid words regarding our team – we aim to strike the perfect chord between professional and personable. Remember, next time you're in town, our sauna awaits to envelop you in warmth, even if it's just to peek inside. We are hoping to welcome you back in the future. All the best. Jose Miguel Mendez Ramajo, Voice of Customer Coordinator
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Barry B wrote a review Aug 2023
London, United Kingdom
4.0 of 5 bubbles
Good hotel in a modern building. Rooms are compact but nicely furnished.

Very disappointing lack of ability to solve problems though. Someone in my company booked a room for me at the wrong Innside in Frankfurt. I arrived at 22:30 at Innside Ostend.

Reception pointed out the error.
Whilst there was a room available in the Ostend hotel at the same price, she was unable to transfer the booking. I spend 20 minutes asking the receptionist to find a solution. She couldn’t. I therefore had to get across town at 11 at night.

How disappointing that Innside were unable to move my booking from one branch to the other.

The receptionist should have been empowered to find a solution that would have cost Insside €0 and saved me a taxi ride across town at 11pm.
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Date of stay: July 2023Trip type: Travelled on business
Room Tip: Don’t book the wrong Frankfurt branch.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thorstenleo wrote a review Dec 2023
London, United Kingdom
2.0 of 5 bubbles
Nice hotel, close to ECB. But had a very negative experience with their dysfunctional reservation team that ended up charging more than 500 euros extra (with one transaction a week after my stay). To their defense, they did revert the charges within a day, but only after I had called three or four times. Still awaiting an explanation and a formal apology. Overall, a very unpleasant experience.
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Date of stay: December 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honest_Unicorn wrote a review Mar 2023
London, United Kingdom
1.0 of 5 bubbles
This has to be the worst hotel in Germany. The customer service is atrocious. I reached out the hotel several times regarding my booking due to an emergency that happened (by booking.com, email and telephone) and they simply ignored me and have taken actions without consulting me concerning my paid for booking. They are truly a despicable company. I would never recommend this hotel.

What is most unfortunate is that they’ll only now respond to my messages now I’ve left this review. If you’re looking for a hotel that lives up the stereotype of poor German customer service, it’s this one! You’re better off going to a more reputable hotel. I completely regret this booking as we booked it last minute due to work!
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Innside Frankfurt Ostend, General Manager at INNSiDE by Meliá Frankfurt Ostend
Responded 15 Mar 2023
Dear Honestunicorn, thank you for your valued feedback which gives us an insight where we can improve our services and please accept my sincere apologies for the inconvenience. In this case, all these procedures must be carried out through your travel agency, in this case Booking.com, which will help you with this and always taking into account the cancellation policy of your reservation. We have passed your feedback onto the team for the necessary action but we will be happy to help you if you would like to provide us with more information to identify the reasons for your dissatisfaction as unfortunately the information provided is not clear. Please allow us the opportunity to restore your confidence in the hospitality the hotel is renowned for. With kind regards your INNSiDE team
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Carsten S wrote a review Mar 2024
1.0 of 5 bubbles
I booked the hotel on Tuesday morning for an overnight stay from Thursday to Friday. Less than two hours later I had to cancel the hotel again because my customer had cancelled our appointment due to a train strike. Despite calling, it was not possible to cancel the hotel. Apparently these were "the orders" (quote) that she had to follow. Despite reasonable persuasion and my offer to reschedule to another date, issue a voucher or something similar, the lady insisted on charging 90% of the cost. In my opinion, this is not really sustainable, especially for business travelers who will certainly not be there for the last time.

For me it is clear that if I am in Frankfurt, it will definitely not be the Melia Ostend!!!
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Google
Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
katiuska15 wrote a review June 2021
Washington DC, District of Columbia
2.0 of 5 bubbles
Family gifted us stay here as a wedding gift. It sadly was a bit of a nightmare. We moved 4 rooms because the AC did not work. The first night was so bad and warm that we had to take our infant daughter to fall asleep outside where it was cooler. We slept a good 3 hours with the loud noises from the busy streets as a result of open windows. After the third room, we asked for money back and to love out (around 8pm, we arrived at 6 and only person working said best he could do was give us a 10% discount for that night but that he could not reach any managers after trying for 30 min. ???? We had a three night stay and were asking to leave and there is NO ONE to help? By the time he finally said he couldn’t reach any managers it was too late to leave with baby. In addition to the night’s terrible service I found a piece of broken glass on the armchair chair, the sliding door was so inside the pocket that it could not be closed, there was a disgusting doodoo looking thing on the window that my daughter could reach through and touch (pic attached), and when I asked for an extra sheet to sleep on the couch (too hot for any humans to sleep together) I was given a sheet after 15 min waiting (at midnight) and told it was the last one. The hotel is out of sheets?!??

The next day we were offered either a complimentary dinner or a 10% discount on our last night and were moved for a 4th time. Talk about terrible customer service.. We started on the 6th room with a lovely view and ended on the 3rd floor.. but hey, at least AC works. I can say I’ve experienced better service at many hostels I’ve stayed in. This hotel is clean, the rooms are spacious and it’s well located. If that’s all you care about and don’t mind the warm weather or noisy streets, this is not a bad place. I am sure there are plenty of other places to stay in Frankfurt with much better service. The bar is set low here. I would not come back.
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Date of stay: May 2021Trip type: Travelled with family
Room Tip: Things to avoid: the hotel in general
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Innside Frankfurt Ostend, Guest Services / Front Office at INNSiDE by Meliá Frankfurt Ostend
Responded 28 June 2021
Dear Katiuska, thank you for your feedback tand apologize that we gave you such not the best service. It was good to talk to you personally to explain what has happened and fortunately we were able to solve the problem so that you could enjoy the rest of your stay. Please be sure that this is not the standard. We always try to give our guest the best service and friendliness is our strengh. Again apologize for that what happened to you and I hope you will give us again the chance to show that we can do better. Best regards Your Innside Team
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Ewa B wrote a review July 2021
3.0 of 5 bubbles
It's a nice modern hotel. The staff was great helping us to settle and resolving issues as we were unlucky with the first 2 rooms: in the first room the air-co was making terrible noise, in the next room the air-co worked at the pace that after 3 hours the room was still hot, eventually in the 3rd room we could rest, even though it was smaller than the original booking. We were disappointed that the HDMI connection to TV screen in the room was disabled, so not possible to connect laptop to a bigger screen. Tip that my partner wished he had received: the Curryworst is available just as you cross the street with the tramrails, on the left ;-)
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Review collected in partnership with Meliá Hotels International
Date of stay: June 2021
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Innside Frankfurt Ostend, Guest Services / Front Office at INNSiDE by Meliá Frankfurt Ostend
Responded 25 July 2021
Dear Ewa, thank you very much for taking the time to write this review following your stay with us. Your positive, as well your negative points will be forwarded to the departments. On behalf of the entire team I hope to welcome you back to Innside by Meliá Frankfurt Ostend Hotel in the near future. With warm regards, Your Innside Team
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Passenger654732 asked a question Oct 2022
Rowlett, Texas1 contribution
Is there onsite parking and is it free or pay?
Frankfurt, Germany
Hi Nicole, Thank you for your question. We offer an early check in starting from 08.00 a.m. for a small extra charge of EUR 30. Please note that this offer is only valid on availability. Please contact the hotel directly. We will be happy to help you! Best regards Innside Frankfurt Ostend
Mike19811111 asked a question July 2018
Giza, Egypt154 contributions4 helpful votes
Are the rooms air conditioning and have mini fridge?
Answer from Pecksique
Oulu, Finland5 contributions
Yes, air conditioning and mini fridge were available in the room.
Answer from Anna M O
Johannesburg, South Africa131 contributions19 helpful votes
Hi Amine, I don't have more photos available but perhaps you should contact the hotel directly of you haven't done so already. I found the rooms to be very modern and well equiped.
TimelessEscapes wrote a tip Jan 2025
Frankfurt, Germany44 contributions
5.0 of 5 bubbles
"When parking in the garage, be careful not to miss the right entrance, or you might find yourself going around again."
Read full review
summerluv2010 wrote a tip June 2024
London, United Kingdom39 contributions14 helpful votes
5.0 of 5 bubbles
"Parking can be a bit tricky to find but is right behind the hotel."
Read full review
Brooke In The Air wrote a tip Jan 2024
Cleveland, Ohio535 contributions31 helpful votes
4.0 of 5 bubbles
"Normal check in time is 3 pm and usually there is a 50€ fee for early check-in or late Check-out. The restaurant Stock 81 is very good but usually requires reservations. "
Read full review
Barry B wrote a tip Aug 2023
London, United Kingdom215 contributions168 helpful votes
4.0 of 5 bubbles
"Don’t book the wrong Frankfurt branch."
Read full review
AmyNOLA wrote a tip Aug 2023
New Orleans, Louisiana58 contributions32 helpful votes
5.0 of 5 bubbles
"If the airline loses your luggage, prepare yourself. None of the shops in the area are open on Sundays. "
Read full review
Not the right property for you?
There are more places to choose from in the Frankfurt area.
PRICE RANGE
AU$140 - AU$229 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
INNSIDE Frankfurt Ostend
LOCATION
GermanyHesseFrankfurtInnenstadt / Ostend - Osthafen
NUMBER OF ROOMS
168
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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INNSIDE BY MELIÁ FRANKFURT OSTEND (AU$140) - 2025 Prices & Reviews (Germany) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about INNSiDE by Meliá Frankfurt Ostend
Which popular attractions are close to INNSiDE by Meliá Frankfurt Ostend?
Nearby attractions include Eurotower (0.3 km), European Central Bank (0.3 km), and East Grape (0.08 km).
What are some of the property amenities at INNSiDE by Meliá Frankfurt Ostend?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at INNSiDE by Meliá Frankfurt Ostend?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at INNSiDE by Meliá Frankfurt Ostend?
Guests can enjoy an on-site restaurant, a lounge, and an outdoor dining area during their stay.
Is parking available at INNSiDE by Meliá Frankfurt Ostend?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to INNSiDE by Meliá Frankfurt Ostend?
Conveniently located restaurants include Bun Bo, Aniis, and Jesse James.
Are there opportunities to exercise at INNSiDE by Meliá Frankfurt Ostend?
Yes, guests have access to a fitness centre, a sauna, and fitness classes during their stay.
Are any cleaning services offered at INNSiDE by Meliá Frankfurt Ostend?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at INNSiDE by Meliá Frankfurt Ostend?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does INNSiDE by Meliá Frankfurt Ostend offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at INNSiDE by Meliá Frankfurt Ostend?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Greek.
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