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Holiday Inn Hamburg

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Holiday Inn Hamburg
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655 Reviews from our TripAdvisor Community

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Showing 203: English reviews
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Leicester, United Kingdom
Reviewed 1 week ago

Before our stay we requested a view and dressing gowns and were given a clean, fairly generously sized room with a free minibar (two waters, a cola and a beer, replenished each day) and two complimentary mini bags of sweets, facing Hamburg's industrial waterside. We stayed on the 11th floor and didn't feel the need to upgrade to the Executive...

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Helpful?
Thank OpheliaHepburn
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you for your feedback. We are happy you enjoyed your stay with us. Hope to welcome you back soon and we will be happy if we could welcome you in our restaurant Elbgarten for lunch or dinner. Our chef will prepare an individual vegetarian dish for you. Best regards, Kathrin Eichinger (Guest Relations)

Lomdon
Reviewed 1 week ago via mobile

This hotel is far away from all tourist attractions. Our son has a painful back from the uncomfortable bed. There were cigarette burns on the carpet. The window sills were all cigarette burned. There were bits missing from the ceiling. The hotel did not have basics such as plug adapters even though they advertise they do have. The rooms are...

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Helpful?
Thank Sandra N
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Sandra, Thank you for your feedback. We really appreciate this as it helps us to improve our service on a regular basis. We are sorry we did not met your expectations. Our Holiday Inn Hamburg is located near the city center, only a short 10 minutes bus ride away. Limited adapters are available at the front desk. We would...

Reviewed 3 weeks ago via mobile

Checke in this hotel for a week of conferences there and wanted to leave again right away. Side wing area of hotel is in major redecoration need, clearly been a smokers room before, location is in the middle of nowhere with nothing around to do or go anywhere. The food at breakfast looks and tastes all a bit old. Gym...

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Helpful?
Thank Andres R
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Andres, Thank you for your feedback. We are sorry we did not met your expectations. Our hotel is divided into the main tower and the city wing. The renovation of our hotel is already in progress. By bus you can reach the city center in a short 10 minutes ride. We would be happy to convince you of our...

Lee, United Kingdom
Reviewed 4 weeks ago via mobile

Location perfect, cleanliness perfect, staff perfect, check in process perfect, food only had breakfast it was as good as expected. Beds comfy, shower powerful. Towels changing daily. 25 people everyone not 1 complaint.

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Helpful?
Thank neil p
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Neil, Thank you for your feedback. We are happy you enjoyed your stay with us and will forward your feedback to our staff. Hope to welcome you back soon and we will be happy if we could welcome you in our restaurant Elbgarten for lunch or dinner. Best regards, Kathrin Eichinger (Guest Relations)

Gdansk, Poland
Reviewed 29 December 2016

Very nice rooms, good breakfast and nice staff. They have two good restaurants and dishes are very good. Reception staff is friendly and the hotel is very well connected. Rooms are clean and have free Wifi.

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Helpful?
Thank Satish R
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Satish, Thank you for your feedback. We are happy you enjoyed your stay with us and will forward your feedback to our staff. Hope to welcome you back soon! Best regards, Daniela Gorres (Guest Relations Manager)

Norwich, United Kingdom
Reviewed 22 December 2016 via mobile

The hotel itself is your typical Holiday Inn the swimming pool was handy after a busy day walking round the Christmas Markets. Bus 3 stops at the end of the road and takes you straight into the centre. The rooms were clean however if you don't want house keeping banging on you door at 07:45 then please put out your...

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Helpful?
1Thank Clare B
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Clare, Thank you for your feedback. Please accept our apology for the inconvenience your experienced. To investigate this incident further, I would be happy if you could contact me directly via e-mail (guest.reations@hi-hamburg.de) as I need some more information.Thank you for your cooperation! Best regards, Daniela Gorres (Guest Relations Manager)

London, United Kingdom
Reviewed 14 December 2016

The hotel is in a good location, just a short walk from the bus stop where buses are frequent into the centre. The room was comfortable with all the usual facilities but what is not usual is a free mini bar in the room with small bottle of wine, beer and 2 bottles of water- a very nice touch. The...

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Helpful?
Thank yax186338
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you for your feedback. We are happy you enjoyed your stay with us and will forward your feedback to our staff. Hope to welcome you back soon! Best regards, Daniela Gorres (Guest Relations Manager)

Vihti Finland
Reviewed 23 November 2016

Stayed in this hotel on several occasions for business and due to the location keep coming back. The summer time did not always prove a functional air conditioning and the room was quite hot but the last stays have been very much acceptable - Great improvement seen there. The hotel itself is slightly distant from the Hamburg city center. The...

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Helpful?
Thank Mikko E
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Mikko, Thank you for your feedback. We are happy you enjoyed your stay with us and will forward your feedback to our staff at the Pub "Windfang". Hope to welcome you back soon! Best regards, Daniela Gorres (Guest Relations Manager)

Holbaek, Denmark
Reviewed 10 November 2016 via mobile

Nice hotel, nice room (Got upgraded to executive) Big clean room with all you need. And if you're missing something you just have to ask for it, and the staff will do all they can to find it! We really enjoyed our stay, and will definitely be the hotel we book if we come back to Hamburg.

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Helpful?
Thank TanjaGranberg
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Tanja, Thank you for your feedback. We are happy you enjoyed your stay with us. Hope to welcome you back soon! Best regards, Daniela Gorres (Guest Relations Manager)

Helsinki, Finland
Reviewed 24 October 2016

This is a large property for Holiday Inn. Located pretty much in the middle of nowhere this dated hotel is a not what I expect from the modern Holiday Inn chain it is turning out to be in many parts of Europe. Hotel has a small indoor pool which seemed very crowded and busy. We were in the 15th floor...

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Helpful?
Thank seen99countries
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guests, Thank you for your feedback. We are sorry we did not met your expectations and would be happy to convince you of our services during another stay with us. Best regards, Daniela Gorres (Guest Relations Manager)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Welcome to Hamburg! A trip to Hamburg is always worth while, regardless of business or pleasure, Holiday Inn Hamburg is delighted to be your host in the famous 'Hansestadt'. Hamburg, has indeed, a vast range of exciting attractions to offer, stunning architecture, famous land marks, nature, culture and entertainment to name a few! The Speicherstadt once the tax free warehouse area located in the harbour now houses many museums and visitor attractions. The German Custom Museum, The Speicherstadt Museum, Spicy s Spices Museum, The Harbour City Info Centre, Miniature Wonderland famous for the worlds largest model railway and not forgetting Hamburg s Dungeons with its historical and gruesome attractions. An outdoor alternative and not to be missed is a boat trip around the harbour itself. Afterwards you still have time to explore Hamburg s shopping mile, the famous Moenckebergstrasse or Jungfernstieg, a shopper s paradise! Finally to round off a perfect day why not reserve seats in one of Hamburg s many theatres and musicals. With so many to choose from there is sure to be something for all the family. Feel at home in one of our comfortable 385 guest rooms, or enjoy the fantastic views over the roof tops of Hamburg from one of our 12 spacious suites. All rooms have SAT-TV, radio, mini bar, direct dial telephone and a safe for your valuables. ... more   less 

Additional Information about Holiday Inn Hamburg

Address: Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
Region: Germany > Hamburg
Price Range: $100 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Hamburg 4*
Number of rooms: 385
Reservation Options:
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Also Known As:
Holiday Inn Hamburg Hotel Hamburg
Hamburg Holiday Inn
Hotel Style:
#64 Luxury Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hamburg staff and other travellers.
9 questions
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Questions? Get answers from Holiday Inn Hamburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for air conditioned room since there are two types available”
 of 5 bubbles Mikk0E, 23 Nov 2016 | Read review
“high floor - not next to the fire escape/smoking area.”
 of 5 bubbles seen99countries, 23 Oct 2016 | Read review
“If you prefer a bathroom with a shower rather than a tub - ask for it at the reception.”
 of 5 bubbles 973reuvenm, 19 Oct 2016 | Read review
“Non harbour view (noise), upper floor.”
 of 5 bubbles RoninBKK, 13 Sep 2016 | Read review
“Anything not by the autobahn.”
 of 5 bubbles Jc76jeremy, 20 Aug 2016 | Read review
5 of 5