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Best Western Raphael Hotel Altona

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#95 of 319 Hotels in Hamburg
Certificate of Excellence
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148 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Antwerp Province, Belgium
Reviewed 4 weeks ago

Easy location with a lot of nice restaurants in the Neighbourhood . parking on the street at normal rates . Clean hotel , did not had time to enjoy breakfast so no comments here . At the back of the hotel is a small shopping mall ,and the station is on 2 minute walking distance .

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Helpful?
Thank 793abv
Reviewed 8 October 2016 via mobile

My second visit to this hotel left me less impressed than the first. Good things : Efficient and friendly staff Good breakfast (when you have found it) Good location, close to Altona travel hub and local shops Not so good things : Room was small No air conditioning Carpet needed cleaning Florescent lighting was harsh No power for laptop on...

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Helpful?
Thank broccolihead
ChristianLembke, Front Office Manager at Best Western Raphael Hotel Altona, responded to this review

Dear guest, thanks for your reply and I am sorry you was not fully satisfied this time with your stay with us. And if you give us your name or room number, we can check and fix almost every of your complaints.....only the missing aircondition we can not manage, but the Hamburg weather ist working at this side. Ask next...

London, United Kingdom
Reviewed 25 September 2016

Good hotel next to excellent local transport facilities such as trains, S-Bahn, buses and taxis. Very helpful staff and clean and comfortable rooms. Good choice of shopping facilities and restaurants in walking distance.

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Helpful?
Thank Jurgen D
ChristianLembke, Leiter Front Office at Best Western Raphael Hotel Altona, responded to this review

Thank you very much. We are glad you enjoyed your stay. Hope you visit us again. All the BEST!

Frankfurt, Almanya
Reviewed 5 August 2016

We stayed there just for 1 Night but Everything was good and Ok. The rooms were clean , rather small but especially ok for a 1 Night.The Hotel is in a good location close to the Altona Station. I didnt expect that so nice Breakfast there..Receptionist were very Polite and helpful Nice staff.Typical German...

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Helpful?
Thank Seyahatte
ChristianLembke, Leiter Front Office at Best Western Raphael Hotel Altona, responded to this review

Thank you very much for your feedback. We are glad you enjoyed your stay and we hope to welcome you again. All the BEST!

Reviewed 14 July 2016 via mobile

Clean rooms, rather small but ok for a few nights. Nice staff. Breakfast is served next door but the place does a nice job. Typical German breakfast with everything you need to start a great day. The location of the hotel is also convenient for many reasons.

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Helpful?
Thank Andreas K
Colchester, United Kingdom
Reviewed 6 May 2016

I stayed here for 11 nights on a business trip. The hotel is in a good location close to the Altona station; it's very easy to reach from the airport (about 45 mins via the S-Bahn) and from pretty much anywhere in Hamburg via public transport. There's a nice selection of restaurants nearby. My room was a good size, always...

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Thank Nic2709
New Jersey
Reviewed 4 May 2016

The Best Western is a thoroughly decent place to stay, especially for business trips to Hamburg, though it does have some faults. Let's start with the positives. The room I had, and stayed in for four nights, was always clean and well kept. I had a particularly large room with a well sized bathroom as well. It has the common...

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Thank mpirog85
Birmingham, England, United Kingdom
Reviewed 19 April 2016 via mobile

I stayed in this hotel with my friends for my stag do and to be fair I was really happy. It's a nice hotel with clean rooms and decent shower. It was on a quiet street only a few doors away from a kebab house and McDonald's. We had 6 twin rooms and the pricing was ok. We were also...

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Thank JSC_10126
DGeringer, Front Office Manager at Best Western Raphael Hotel Altona, responded to this review

Thank you for telling us your enjoyed your stay. We would love to have you once more with us.

Poole, United Kingdom
Reviewed 12 March 2016

Very close to the town center and railway and subway station. Center of Hamburg is only 15 mins away by subway. Good value hotel. Restaurants are a little thin on the ground in Altona but there are a few but you need to seek these out.

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Thank Frederick H
Manchester, United Kingdom
Reviewed 1 February 2016

Pricey for what is a basic room, with poor water pressure, excessive noise - both internal and external (have they not heard of door cushions? it slams every time anyone opens it) and cleaning staff who leave the windows open - on a rainy day that is certainly not good for your belongings, or for your socks when you walk...

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1Thank Satyen S
DGeringer, Manager at Best Western Raphael Hotel Altona, responded to this review

Dear guest, thanks for your reply, what happens during your stay was surely not our best "performance". We take it as a tipp to make it better next time and I aplogy for the inconvinience. U. Heiter-Lamczyk

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Best Western Raphael Hotel Altona - a modern and comfortable city hotel with a personal touch. Right in the centre - close to the port, theatres, musicals, shopping and sightseeing - the hotel is in the trendy Altona-Ottensen district of Hamburg. The hotel is extremely easy to reach - only 100 m from the Altona train station and 1500 m from the cruise terminal Hamburg-Altona - and is therefore the ideal starting point for any business or leisure trip. Cyclists are given a warm welcome! Start or finish your cycle ride in the centre of a cosmopolitan city. The Best Western Raphael Hotel Altona is the ideal place to stop over, and also has a safe place to leave your bicycles. It is right on the Elbe Cycle Route ("Elberadweg") on the section between Luhe/Wedel and Ochsenwerder. From here it is 68 km (42 miles) to Gluckstadt and on the other side of the Elbe 82 km (51 miles) to Stade or 60 km (37 miles) to Lauenburg in the other direction. Our 43 individually furnished rooms offer a homely feel and 3-star-superior comfort. There is free WiFi Internet access throughout the hotel, and a free to use Internet terminal is available in the bar. Start your day at our lavish breakfast buffet and enjoy an evening drink at our small hotel bar. Relax in the sauna area, which is open 24 hours a day. Whether you want to go sightseeing, shopping or sample the night life, all the main sights, the best shopping streets and the lively night spots are easy to reach on foot or by S-bahn from the Best Western Raphael Hotel Altona. From the Altona train station, the S-Bahn will take you to the Jungfernstieg, museums and musicals in no time at all. The Fish Market, Reeperbahn and port area all easy to reach on foot. The lively restaurants and pubs in the Altona-Ottensen district are only a stone's throw away from the hotel. It's also a great place to go shopping or just stroll. We look forward to welcoming you to Best Western Raphael Hotel Altona, where you will find the feel-good factor as soon as you check in. ... more   less 

Additional Information about Best Western Raphael Hotel Altona

Address: Praesident-Krahn-Str. 13, 22765 Hamburg, Germany
Region: Germany > Hamburg
Price Range: $96 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Raphael Hotel Altona 3.5*
Number of rooms: 43
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Also Known As:
Best Western Hamburg
Hamburg Best Western
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Questions & Answers

Questions? Get answers from Best Western Raphael Hotel Altona staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the car park are quieter”
 of 5 bubbles Nic2709, 5 May 2016 | Read review
“Rooms at back of building will be quieter”
 of 5 bubbles 293markn, 14 Jun 2015 | Read review
“I had a room out to the backyard, and it was quiet.”
 of 5 bubbles kekker, 21 Nov 2014 | Read review
“Ask for a room facing the backyard instead of the street/train station to avoid a niosy night.”
 of 5 bubbles 330minas, 10 Aug 2014 | Read review
“if in a large group, go for a treble room as they are much larger!”
 of 5 bubbles ChrisD760, 13 Jul 2012 | Read review
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