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Crowne Plaza Hamburg - City Alster

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#51 of 319 Hotels in Hamburg
Certificate of Excellence
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Crowne Plaza Hamburg - City Alster
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915 Reviews from our TripAdvisor Community

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Showing 371: English reviews
Birmingham, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW

The Hotel is actually well placed just a short walk from the U Bahn to reach the hotel or a 25 euro taxi ride from the airport. Then it is a pleasant walk along Lange Reihe past lots of restaurants to the old town about 30 minutes or back to the U Bahn for a short ride to the Rathaus.... More 

Helpful?
Thank G0Charlie
Goxhill, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 days ago NEW

Excellent service at reception and in general. Hotel is quite modern, very clean, close to the lake and quite near the city centre. Rooms are well furnished, comfortable, good bathrooms and very clean. Restaurant is quite large and the buffet style breakfast has everything you expect, all of a good quality. The hotel is within walking distance of the centre... More 

Helpful?
Thank Kevin P
Alleroed Municipality, Denmark
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW

Good hotel service in the lobby at arrival. Room is very nice. Location ok near water front although not exactly with a water front view. But all in all a very good hotel. Can recommend it if you seek some place to stay in Hamburg.

Helpful?
Thank Søren H
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Søren H, Thank you for your honest review. We are pleased to read that you enjoyed your stay in our Hotel. We will keep up our high level and looking forward to welcome you again whenever you decide to return to Hamburg. Please join our IHG Rewards Club and recommend us to your family and friends. Kind regards, Hannes... More 

London, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago NEW via mobile

Whilst not especially beautiful the hotel is well located, near the lake, walking distance to the train and city centre . What makes it for were the staff. A minor issue was fixed without question . Found everyone always friendly from the bar, reception and breakfast team.

Helpful?
Thank tigger1512
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear tiger1512, Thank you very much for providing us with your positive review. We are delighted that you enjoyed your stay at Crowne Plaza Hamburg – City Alster. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We appreciate your recommendation and we are looking forward to welcoming you again.... More 

Madrid, Spain
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago via mobile

I an frequent traveller but have never been here before. Welcome was ok albeit a bit long. Hotel rooms are old style but reasonably clean and quiet. Overall friendly and good for a short stay on a business trip.

Helpful?
Thank bup69
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear bup69, I would like to thank you for your honest review after your first visit. I am sorry that you experienced our Check-In as too long. We will make thoughts how we can increase our Check-In times in future. Further, I will forward your complement to our employees. Please visit us again, whenever you decide to come back to... More 

London, United Kingdom
1 review
Reviewed 2 weeks ago

I called room service for a burger to be delivered. The burger was delivered and as soon as I cut into it I realised that it was rare and completely raw inside. I called room service to have a new burger sent and they picked up the one that they delivered and reheated it to cook it and re delivered... More 

Helpful?
Thank C-London91
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear C-London91, Thank you very much for your honest feedback. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are deeply sorry for your experience. In order to meet the expectations of the guests, we try to deliver medium cooked Burgers, as not special requested. I want to apologize... More 

Istanbul, Turkey
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Hotel's main advantage is location.You may find better economical alternatives near around however, cost and benefit ratio is fine. Room was very clean and tidy; also wide and comfortable. I stayed just one night so did not have to see many amenities, however the breakfast very ordinary and it could be expected more variety with a hotel with the same... More 

Helpful?
Thank onurksp
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear onurksp, Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are glad that you enjoyed our clean and comfortable rooms. We will make thoughts about how to increase the variety during breakfast. However, please recommend us to your family and friends.... More 

Malle, belgium
Level Contributor
86 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 weeks ago

Hotel is located on the east side of the main lake in Hamburg. A bit to the north but still able to find several spots on walking distance such as restaurants, shops, lake etc. Room was a bit average but everything was working fine. Very nice breakfast. Small bar & resto in same area. Always taxi's in front. All in... More 

Helpful?
Thank CisMalle_belgium
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear CisMalle_belgium, Many thanks for your review. As you mentioned, we are located next to the lake “Außenalster”. We hope you had some time to go out for a walk. After your run you might refresh yourself by using the runners desk, situated in our lobby. Further, I will forward you compliment to our F&B and we are looking forward... More 

London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

I visited this great hotel this week. I was met by such a warm reception by the staff, I had forgotten my phone charger and the girls on reception searched everywhere to find one for me. In reception they have a jogging desk with maps, towels and water promoting a 7.5 km run around the lake which is just over... More 

Helpful?
Thank mac19622014
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear mac19622014, Thanks for your review. How nice that our friendly front desk employees could provide to you a suitable phone charger. I want to apologies for any inconvenience concerning the falty wake up call. We will make sure we learn out of this situation and this won’t happen again in future. Despite this negative experience I am sure you... More 

Bangkok, Thailand
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 weeks ago via mobile

This is a very good hotel for business travelers going to Hamburg. It may not be located in the city center, but with a 5-10 minute taxi ride, you can be anywhere in the city. The hotel's public areas are modern, accentuated by a nice naturally-lit covered central courtyard. The rooms as quite spacious and well appointed but look and... More 

Helpful?
Thank CBuhrman
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear CBuhrman, Thank you for recommending our hotel, after you had the chance to stay within our Hotel. We will make sure your compliments are directly forwarded to our employees. We would love to welcome you again during your next trip to Hamburg. Kind regards, Hannes Dreher, General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
. ... more   less 

Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Region: Germany > Hamburg
Price Range: $108 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hamburg - City Alster 4.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Hotel Style:
#40 Family Hotel in Hamburg
#41 Luxury Hotel in Hamburg
#56 Romantic Hotel in Hamburg
#59 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hamburg - City Alster staff and other travellers.
5 questions
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Manchester
over a year ago
Bristol
over a year ago
March, United Kingdom

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Questions? Get answers from Crowne Plaza Hamburg - City Alster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No views of the lake that I know of but easy walking distance. My room overlooked the main entrance and car park but no problem with noise.”
 of 5 bubbles T9704KVkevinp, 1 Dec 2016 | Read review
“Parking outside is free. Parking inside the hotel garage is EUR 19.50 per night”
 of 5 bubbles roryjdoyle, 3 Nov 2016 | Read review
“Club rooms”
 of 5 bubbles , 1 Nov 2016 | Read review
“Ask for a quiet room... which at the back of the hotel”
 of 5 bubbles 833jefferyr, 26 Oct 2016 | Read review
“Avoid rooms facing the street, go for high floor.”
 of 5 bubbles roadt2016, 22 Sep 2016 | Read review
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