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Crowne Plaza Hamburg - City Alster

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#50 of 320 Hotels in Hamburg
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Crowne Plaza Hamburg - City Alster
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963 Reviews from our TripAdvisor Community

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Showing 391: English reviews
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Los Angeles, California
Reviewed 5 days ago NEWvia mobile

Nice hotel. The room was spacious and functional, they made sure I was in a quiet area as I was staying for 15 days. Amazing staff. Very kind, polite and devoted. From the reception desk to the cleaning team.Lovely breakfast. Very big choice, hot and cold, vegetarian,gluten free, eggs cooked a million different ways...Tasty Room Service.

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Helpful?
Thank Joy W
York
Reviewed 6 days ago NEW

Although the hotel is not appealing from the outside, the welcome was extremely warm which more than compensated. A special mention for Michael who provided the most courteous and smoothest check in we have experienced at any IHG hotel. Good location on quiet street overlooking the lake.

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Thank christinesafc
Reviewed 1 week ago via mobile

Hotel is doesn't giving crown plaza quality and standards. Personal looks so helpful but just mask. They are not professional. My room was so cold. I sad several time to reception but nothing changed. Rooms are very simple designed and very old style. I will never choose again this HOSTEL...

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Thank Esat G
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear East G, thank you for taking the time to rate our hotel. We are sorry for any inconvenience happened during your stay within our hotel. We will do our best to avoid such incidents from happening again. However, we would be happy about a second chance, just to prove to you: We can do better! Kind regards, Hannes Dreher,...

Edgmond
Reviewed 1 week ago via mobile

This hotel is an 8 minute walk from the u Bahn then a ten minute ride to Hamburg centre. Parking is underground through secure doors to an underground garage. If you use a wheelchair you would be better to park out the front. The hotel is reached from the garage by a corridor with steps down and then back up....

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Thank Jary8
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Jary 8, Thanks for your review and your recommendation. It was a pleasure for us to meet you in our Hotel and to serve you the service you expected from us. We are looking forward to see you again, whenever you return back to Hamburg. Kind regards, Hannes Dreher, General Manager

Ipswich, United Kingdom
Reviewed 1 week ago

Recently stayed at the Crowne Plaza during a business trip to Hamburg. Good facilities, nice helpful staff, but it was a little bit out of the way, so we did seem to spend a lot on taxi's getting between meetings and the hotel. The hotel is modern and in the middle of a residential area. It does seem more set...

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Thank Tony B
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Tony B, Thanks for your review and your recommendation. It was a pleasure for us to meet you in our Hotel and to serve you the service you expected from us. We are looking forward to see you again, whenever you return back to Hamburg. Kind regards, Hannes Dreher, General Manager

Izmir, Turkey
Reviewed 2 weeks ago via mobile

It's a a nice Hotel in Hamburg in a nice area,rooms are small would recommend a suite there clean and good amenities in the bathroom. Parking is in on the building in the garage for a fee,breakfast is good and choice on fresh omelettes,hotel 20 min drive from airport.

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Thank vedatzor
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear vedatzor, Thanks for your review. Please recommend us to your family and friends. We are already looking forward to welcome you again soon. Kind regards, Hannes Dreher, General Manager

hull
Reviewed 3 weeks ago via mobile

A great hotel with a central location, this place is 5 minutes from the city on the number 6 bus, or a very short stroll either by the lake or through the town. We upgraded to 'club' and this was fantastic, allowed for access to the club lounge which was great from 6am till 10pm there was an array of...

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Thank yogibear30
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear yogibear30, Thank you for your long and detailed review, after you stayed in our Hotel. Indeed, all our guests have a complimentary access to our Tea Lounge, located on the ground floor, next to our open Lobby. Please recommend us to your family and friends. Kind regards, Hannes Dreher, General Manager

Pescara, Italy
Reviewed 3 weeks ago via mobile

Well I have been in many hotel but the Crowne Plaza is the typical hotel where you enjoy your stay. For sure if one of these days I should come back to Hamburg I will choose again the Crowne Plaza seeing that they know how to treat the customers. Well done!

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Thank Stefano R
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Stefano R, We are pleased to read your positive review. Thank you for your kind words about our overall service. It is always our aim to fulfill all guest wishes by 100%. Please visit us again whenever you decide to come back to Hamburg. Kind regards, Hannes Dreher, General Manager

Oconomowoc, Wisconsin
Reviewed 4 weeks ago

The rooms were clean and neat and regularly made up each day. There was no coffee available for guests other than the instant coffee in the room. There was coffee for people attending a meeting or seminar but not for business (or other) people staying overnight or for several weeks as we did. The restaurant is not open for lunch...

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Thank siefs
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear siefs, Thank you for your review. Indeed, in every room there is a possibility to make coffee. However, we provide free tea for all our guests. Our Tea Lounge can be found on the Ground Floor, right next to our open Lobby. We are looking forward to welcome you again in our Hotel. Kind regards, Hannes Dreher, General Manager

London, United Kingdom
Reviewed 4 weeks ago

Hotel is typical Crowne Plaza, rooms are nice but no ironing boards in the room, but of course you can request it. Staff very friendly but won't go extra mille, basically if you need something go and get it. location is not bad at all, plenty of restaurants, bars and caffees around the area.

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Thank Tommy D
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Tommy D, Many thanks for your review. Contrary to your experience, all our rooms have an ironing board in the room. At the moment we are replacing some ironing boards in the room. My apology we might have forgotten one in your room. However, we are already looking forward to welcome you again in our Hotel, near lake “Außenalster”....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
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Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Region: Germany > Hamburg
Price Range: $118 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hamburg - City Alster 4.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Hotel Style:
#40 Family Hotel in Hamburg
#41 Luxury Hotel in Hamburg
#56 Romantic Hotel in Hamburg
#59 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hamburg - City Alster staff and other travellers.
5 questions
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Manchester
over a year ago
Bristol
over a year ago
March, United Kingdom

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Questions? Get answers from Crowne Plaza Hamburg - City Alster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard room are really small”
 of 5 bubbles lexlex862, 8 Jan 2017 | Read review
“Ask for rooms away from the elevator”
 of 5 bubbles Erik_de_Man, 4 Jan 2017 | Read review
“The higher - the better.”
 of 5 bubbles 439AlexD, 21 Dec 2016 | Read review
“We were in room 344 very quiet.”
 of 5 bubbles ShaunM559, 16 Dec 2016 | Read review
“No views of the lake that I know of but easy walking distance. My room overlooked the main entrance and car park but no problem with noise.”
 of 5 bubbles T9704KVkevinp, 1 Dec 2016 | Read review
5 of 5