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Best Western Premier Alsterkrug Hotel

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#47 of 319 Hotels in Hamburg
Certificate of Excellence
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291 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Odder, Denmark
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 December 2015 via mobile

Stayed for two nights as part of a package deal. Had a room facing the road. The room itself is fine, with all the stuff you need. Even with 'sound-proof' windows, there is some traffic noise though - but not intolerable. There is a newly establish wellness section which has some great facilities, breakfast is fine, and we had a... More 

Helpful?
Thank PalleFrandsen
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Mr Frandsen, Thank you for taking the time to provide us with some further details about your last stay. We would also like to say thank you for your compliments regarding our wellness area, dinner as well as our service. It is a pleasure to share your kind words with our colleagues and we are glad that you have... More 

Basingstoke, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 December 2015

We stayed here for a weekend break. From the moment we arrived until the moment we checked out the service was excellent. Nothing was too much trouble and every single member of staff that we came into contact with was friendly and helpful. The hotel is spotlessly clean and very well equipped. Although we didn't eat at the hotel, the... More 

Helpful?
1 Thank Gloryhornet1810
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Gloryhornet1810, It is a pleasure to receive such a great review and we like to say thank you very much! We are more than happy about your recommendation and that you have been our guests. Please be certain, that we appreciate your kind words and it's nice to know that you enjoyed your time in Hamburg and at the... More 

Genoa, Italy
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 November 2015

I was in the Hotel for a Business trip. The Hotel is very confortable and the rooms are very big with old fashion forniture. The quality of the breakfast is very high with a big amount of choice, The price is a little bit high. The position of the Hotel is very good for the early morning flights. The Hotel... More 

Helpful?
Thank Genuense74
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear guest, Thank you for taking the time to give us a feedback! We are happy that you felt comfortable at the Alsterkrug hotel and that you enjoyed your last stay with us. If we can be of any assistance for your next business trip to Hamburg, please do not hesitate to contact us. We hope to see you again... More 

Bratislava, Slovakia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 September 2015

For the money for a night I expected 4* hotel. I admit, having the look of a wooden house it is quite fitting to the surroundings, however the rooms are basic. Breakfast was average and I did not care much to be disturbed daily to be handed over gummi bears pack. Also, there is nothings besides airport to be done... More 

Helpful?
Thank TheOneBratislava
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear TheOneBratislava, Thank you very much for rating our hotel at TripAdvisor. We are glad that we got a feedback from you to improve our service and quality constantly. The brick-stone building is very traditional for Hamburg and the North-German area and corresponds very well with our traditional and family run hotel. Our standard rooms in “comfort” category are comfortably... More 

Hamburg
1 review
Reviewed 26 September 2015

Proximity to airport, modern yet cozy rooms, nice restaurant with comfortable chairs and the best cook for a first class steak dinner. I wholeheartedly recommend the Best Western Alsterkrug Hotel in Hamburg.

Review collected in partnership with Galahotels.com

Helpful?
Thank drmariannak
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review
Google Translation

Lieber drmariannak, wow! Volle Punktzahl. Ganz herzlichen Dank für Ihre fantastische Bewertung des Alsterkrug Hotels. Wir freuen uns, dass es... More 

Aalborg, Denmark
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 September 2015

I was introduced to this Hotel by some friends that have stayed a couple of time during Sundays, opting to check in with the help of the Sunday Night Stay Package. I did some research, and I wanted to try it out. It was my birthday during that weekend, and together with my wife, we decided to make a medium... More 

Helpful?
Thank M O
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Miguel, Thank you very much for your very positive feedback! We are glad that you and your wife as well as your little dog enjoyed our Hamburg Sunday Night Package! It's a pleasure to hear that you had a great birthday and we are more than happy to share your kind words with our colleagues. If you need any... More 

Cologne, Germany
Level Contributor
134 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 August 2015

It's a Hotel not far from the airport and thats it. Way off to the interesting Parts of Hamburg. Only a good Price offeriert could lure mehr in again....but not really. Taxi to downtown around 30 Euro plus.

Helpful?
Thank Volker N
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Volker, Thank you very much for your feedback which helps us to improve our service and quality constantly. Unfortunately, we could not give you entire satisfaction during your last stay at our hotel and we would like to apologize for that. Every hotel guest receives a first class ticket for Hamburg's public transport which takes you to the city... More 

Toronto, Canada
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 August 2015 via mobile

Quiet neighbourhood; not easily accessible for subway/ train travel. No laundry unless you are staying for more than one night-laundry service. The only thing Premier about this location is the restaurant. However, convenient bus stop direct to airport is right across the street--ticket included in your stay!

Helpful?
Thank Hopoloco
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Hopoloco, Thank you for your kind feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future.... More 

Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 August 2015 via mobile

Visited here as part of our family road trip around Germany and Austria. The room was very spacious and the bed was very comfy. Perfect stay. The breakfast was also lovely with a good selection on offer. The staff are helpful and will book a taxi for you with no trouble and it only takes a few minutes for one... More 

Helpful?
Thank bexternater
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Bexternater, Thank you very much for your positive feedback! We are happy to hear that you enjoyed your last stay. It's a pleasure to share your kind words with our colleagues. We hope to see you again soon and please let us know if you need any assistance with your next stay. Best wishes from Hamburg Your Alsterkrug Team More 

Beachwood, Ohio
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 July 2015

This hotel is not in the center of Hamburg, but they offer a free ticket to public transportation which is accessible right outside the door. The hotel is clean and very nice. If you like to run in the morning, there is a little forest near by that you can run to. The absolute best part is the breakfast though,... More 

Helpful?
1 Thank Nikoline B
schoenmathias, Leiter Öffentlichkeitsarbeit at Best Western Premier Alsterkrug Hotel, responded to this review

Dear Nikoline, thank you for your feedback regarding your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will share your compliments regarding our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Best Western Premier Alsterkrug Hotel

Address: Alsterkrugchaussee 277, 22297 Hamburg, Germany
Region: Germany > Hamburg
Price Range: $141 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Best Western Premier Alsterkrug Hotel 4.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Best Western Hamburg
Hotel Style:
#16 Romantic Hotel in Hamburg
#20 Spa Hotel in Hamburg
#29 Family Hotel in Hamburg
#39 Luxury Hotel in Hamburg
#46 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Premier Alsterkrug Hotel staff and other travellers.
2 questions
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10 months ago

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Questions? Get answers from Best Western Premier Alsterkrug Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms fazing the garden are quieter.”
 of 5 bubbles majbritl2014, 5 Sep 2016 | Read review
“We had a superior room. Nice and big”
 of 5 bubbles 461majbrittw, 29 Dec 2015 | Read review
“I got room facing the street which was busy whole nights, had to keep window closed.”
 of 5 bubbles TheOneBratislava, 27 Sep 2015 | Read review
“Not needed - the rooms are OK.”
 of 5 bubbles fam_dupont, 10 Jul 2015 | Read review
“Bit noisy on the street side.”
 of 5 bubbles Kytting, 25 Sep 2014 | Read review
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