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The Federal Chancellery, the Reichstag building and the main station are just a few minutes away from the Steigenberger Hotel Am Kanzleramt - it is impossible to find a more central and convenient accommodation in Berlin. Coffe and tea making facilities, free internetconnection, inroom safety deposit boxes, and minibar are only a few amenities awaiting your arrival at your room or suite. The Hotellobby is the perfect place to assemble and start your excursions with its spacious lounge below the gallery. The hotel bar is a perfect location for completing the day's enjoyment. The Day Spa with astonishing views from the top floor of the Hotel offers sauna, steam bath, a private Day Spa, massage, beauty treatments and access to a modern and fully equipped gym. Running tracks close by are perfectly situated for jogging or walking. The conference section covers an area of more than 2,000 m² on two floors. The main hall with its two foyers - perfect for presentations and exhibitions capable to host up to 400 participants is based on the ground floor. While the conference area with its 10 further meeting rooms is to be found directly above.
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The Steigenberger Hotel Am Kanzleramt is often commended for its top-tier service, as the staff is regularly described as friendly, helpful, and efficient. Guests frequently laud the prime location near major attractions, which enhances its appeal for sightseeing and business.
The hotel's atmosphere is noted for its stylish elegance, and its rooms earn praise for being spacious, modern, and well-appointed. While the hotel's cleanliness receives high marks, some guests feel the value could be improved, mentioning that certain services, such as laundry and breakfast, may be overpriced.
Location
Central
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Friendly
Amenities
Comprehensive
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We stayed here for Halloween weekend. 30th Oct - 02 Nov. The hotel is located right across the road from the central station in Berlin so it was perfect for us. We flew in to Schönefeld T5 from Manchester and got the train straight to hotel which was so easy and cheap instead of paying for taxis! We checked in and they took a €50 deposit which we weren’t aware of but it wasn’t a problem and I have received it back. Then we were asked if we wanted a room with a bath or a shower which I thought was a really nice touch to our check in. We chose shower and the room didn’t disappoint. The room was really nicely decorated, spacious, great view of the river and felt really luxurious. The beds were really comfortable apart from that they were separated in the middle which was slightly annoying but apart from that we slept really well; never heard any noise in the halls and the room has controls for the temperature which was nice. They did tell us the spa was still open but we didn’t get chance to have a look. We did want to have breakfast in the morning but it was really expensive €25 per person is just too much when they have a pret-a-manger and a Starbucks across the road. The tv worked well but didn’t have any English channels apart from the news channels. It would’ve been nice if they had Netflix as an option. They have a restaurant which we ate at on the Saturday which was lovely but slightly expensive and we really empty but I’m sure that was just because of Germany’s nearing lockdown. Overall it was a really nice stay and I would recommend this hotel because of it’s location and it’s lovely rooms. My favourite thing was definitely the bathroom, the rainfall shower was so relaxing. Perfect.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter B Mikkelsen, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 7 Nov 2020
Dear"katieeP8357XH", Thank you very much for this nice rating. We are happy that you felt comfortable during your stay and it makes us very proud that you rewarded us with all five points. It makes us very proud how much you praise the hotel and that we are always your first choice when coming to Berlin. Regarding the breakfast, we recommend for your next stay to book a bed & breakfast rate, which already includes the buffet at a reduced Price. Please note that we only have an extensive sauna facility, but no whirlpool or pool. We appreciate your feedback and hope to welcome you back soon. With kind regards Peter B. Mikkelsen Area General Manager
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I stayed at this hotel for three days and unfortunately my impressions are not entirely positive. The hotel is located a few steps from the Berlin Central Station, in a beautiful contemporary building. The decoration of the common areas and the room are very modern and functional. Everything is new and well cleaned. Ecological standards are highly respected. The breakfast, served in a nice restaurant with a great view, is very decent. The staff is courteous. Perhaps the elevators do not work perfectly, because sometimes they do not recognize the card that also serves as the room key and that allows access to the upper floors. My criticism mainly concerns some aspects of the organization of the hotel. I am of the opinion that there should be more people at reception, because sometimes is necessary to wait. Then, the first reaction I had upon entering deluxe room 603 and opening closet, was total disappointment. There were only three hangers for the trousers, and none for the shirts or jackets. I went to the reception and they gave me two hangers. I also had to ask for a bathrobe and slippers. Due to the new epidemiological measures all unnecessary accessories have been removed from the room, the minibar was empty, and the room is cleaned every two days. However, the empty water bottle was not replaced. Maybe these are the small details, but they make a difference.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter B Mikkelsen, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 3 Sept 2021
Dear Guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We will take your criticism as an opportunity to work internally on our processes and thank you very much for your detailed feedback. With best regards Peter B. Mikkelsen Area General Manager Berlin
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This is the third time we have stayed at the Steigenberger am Kanzleramt. As always, it lives up to its reputation - top-notch in all respects (perfect location just by the main train station, lovely rooms, friendly staff, excellent breakfast). Since the last time we stayed there, the "Cube" building in front of the hotel has been completed, and far from congesting the view from the hotel, it adds a new dimension to rooms looking out onto the main street with a stunning view. And the rooms are perfectly insulated from outside noise, so paying a bit extra for the street view is definitely worth it!
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Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter B Mikkelsen, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 9 Sept 2021
Dear Guest, Thank you for this wonderful feedback for your stay at Steigenberger Hotel Am Kanzleramt. It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards Peter B. Mikkelsen Area General Manager Berlin
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The good: Hot and powerful shower. Location, especially if you are getting the train to Berlin. Clean.
The bad: Small TV (40”), couldn’t stream to it, no connection console, difficult to connect a USB stick or HDMI cable because the wall bracket doesn’t move that much. Sky news and BBC news didn’t work, CNN was in and out. This was mentioned to the reception desk, I was told it was down to their supplier. Beds were very soft.
The ugly: Breakfast. Some guests did wear masks some didn’t, some staff were wearing masks without their noses covered. I had to explain, in my bad German, how to fry an egg so that it was “over medium”. The bacon was the incinerated streaky stuff, I did ask (2 weeks before) if they could get some proper breakfast bacon (back bacon). They were unable to and said it was down to their supplier. Putting low tables in front of what would normally be the self selection buffet area creates a narrow corridor where guests have to queue and walk past before ordering their food. It’s difficult to see what you can have because it’s all set back behind these tables and there are 2 or 3 people who take your requests. I appreciate it’s difficult in these Covid times, but I’ve seen other hotels handle this much better.
There isn’t any hotel outdoor area where you get some fresh air, sit down and have a coffee or beer or whatever. The ground floor bar looked dark and uninviting.
Young staff with little sign of leadership from senior management. If there’s a problem, blame the supplier it’s not the fault of the Steigenberger.
Lastly, a suggestion for the Steigenberger: more soap is needed above the bathroom sink, either a larger dispenser or refilled more often, people are washing their hands more often and have to wash their fabric masks. I was having to use shower gel from the shower because we ran out.
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Date of stay: July 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter B Mikkelsen, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 2 Sept 2020
Dear Guest, Thank you very much for staying with us and for sharing your impressions. It is a pity to hear that you were not satisfied with your stay and we regret that we could not meet all your expectations. Please rest assured that we will follow up on each of your comments. It is our great aim to make every single guest feel comfortable and welcome while staying with us and therefore we work every day to prove our mission being hoteliers with passion. We hope that you will give us another chance to prove our service again. With kind regards and all the best for you, Peter B. Mikkelsen Area General Manager
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The hotel offers travelers a mixed picture. On the one hand, the "hardware" of the hotel is really appealing as a 5-star hotel, as everything is generously sized. The rooms in particular. There are also wardrobes and the bathroom is also generously sized. The breakfast room is appropriate for the size of the hotel and offers a beautiful view from the first floor to the main station and the chancellery. The staff are mostly very friendly. The really well thought-out curtain placement is strikingly good, which helps to darken the room as much as possible. The "soft facts" about the hotel are not quite as appealing to me. This begins in the strangely sterile lobby, where it feels like there are 100 armchairs waiting for the public, but no one voluntarily sits on the hard and cheap things. The opportunity to create a visual focal point was also missed in the bar. So there are drinks here, but that's about it. You look in vain for a lighting concept or conceptually implemented furnishings. At the otherwise very opulent breakfast, I was bothered by the average quality of the food at best. Above all, baked goods, (sliced) cheese and cold cuts were of simple supermarket quality. Nothing seems to fit together here. There are no amenities in the bathroom. Bathrobes and slippers are only available on request and the minibar is empty. This has nothing to do with a 5-star hotel. Overall, we were still satisfied because the location is perfect for activities all over Berlin, close to the main train station, and the rooms are very good overall.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is located right beside one of the major stations and very easy to find. Being close to the station also provides easy access into other area using the train , tram or subway.
The hotel and rooms are nice inside but the main failing of the hotel is the beds. Its two single mattresses pushed together to make a king size bed. Most mornings either my wife or I would be lying in the void in the middle which wasn't very comfortable. Along with the poor bed was the fact you cant open the window and the air conditioning doesn't seem to chill the room effectively.
I wouldn't stay here again due to the above issues. The costs of the hotel just isn't justifiable when you dont get a good nights sleep..
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Date of stay: March 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter B Mikkelsen, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 2 Sept 2020
Dear Phil, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. With best regards Peter B. Mikkelsen Area General Manager Berlin
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Steigenberger Kanzleramt is conveniently located next to Berlin's main stations with easy access to all over Berlin. Facilities include a very good wellness area for a city hotel incl. SPA, several saunas and steam room. Fitness area had modern equipment with a good choice. Breakfast was well stocked, eating in a noce and not too crowded area (despite full occupancy). Rooms were modern and functional, bedding was very comfy with good matraces. Service was really excellent. I forgot my headphones on check-out and a call and an email solved the issue in a matter of minutes. I am happy to return any time.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Hunger, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 20 Nov 2022
Dear Guest, thank you very much for your great feedback. We are delighted to hear that you have enjoyed your stay very much. Especially your comments on our room facilities, the central location and the breakfast were a great compliment. We truly appreciate your compliments on our hotel and the services provided by our team. It is a pleasure to hear that you would stay again and we hope to welcome you back soon. With best regards from Berlin to you, Daniel Hunger General Manager
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Stayed here ten days on a research trip. The location is next to the main railway station and thus offers easy access to airport and public transportation; and an easy walk to the Reichstag. Well isolated rooms are smartly laid out with quality furnishings, Whisper quiet heating/cooling, nespresso maker, rain shower, and fast internet make this the place to rest. The breakfast is extensive with excellent service. The view varies per room. Mine looked out on the RR square with the Cube and the Reichstag and was wonderful. There are also rooms looking out on side street as well as the inner side (the building is a square block). So upgrade for viewing pleasure, The only inconsistent part of the stay was house keeping. Great one day; poor the other. So if you like a very German hotel with good service and don't mind taking the ubahn to the sites, this is the place.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Ask for view of the Cube
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Hunger, Geschäftsführer at Steigenberger Hotel Am Kanzleramt
Responded 7 Aug 2022
Dear guest, thank you very much for your great feedback. Your consistently positive feedback encourages us in our mission to be hoteliers with passion and to always pursue this further. It fills us with pride that you rate our team and our house with the full score and that you would choose us again. We hope to welcome you back soon. With kind regards Daniel Hunger General Manager
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I was able to find this hotel easily, exiting towards Washintonplatz from the Berlin Main Station. The property seems very new. My room 417 was much more spacious than expected. What I liked most was floor heating in the bathroom and the espresso machine. The room also has an electric kettle and bathtub in the bathroom. What I did not like was the slippers were not in the room and I had to ask the front desk to bring it upstairs.
When I checked out, I was told to pay for the bill of the bar charged on my room. I did not use the bar and there was no signature for the billing sheet. I did not pay for the bill but I had to leave the hotel with unpleasant feeling. That is why I can not rate them to the highest degree.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StbKanzleramt, Manager at Steigenberger Hotel Am Kanzleramt
Responded 22 June 2020
Dear Guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We are very sorry about the bill of the bar, which was faulty booked on your room and we will evaluate the critical points you mentioned with the responsible department. With best regards Peter B. Mikkelsen Area General Manager Berlin
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We prefer Steigenberger hotels with at least 4 stars for our city trips. In December 2023 we stayed at "Am Kanzleramt" in Berlin for the first time. We liked it there and that's why we went back there in March 2024. Unfortunately, it wasn't so great this time. Two days before arrival and on the day of arrival, we received an email saying that room xxx had been prepared for us. When we arrived, at 2 p.m., this was not the case. Check-in was only from 3 p.m. Okay, we understood the emails differently. We were offered another room. In this room, the toiletries were incomplete and the safe was not accessible. We complained about this at reception, and after about an hour a building technician came, but he couldn't open the safe either, saying that a required device was not available at the moment. So we moved to another room, where we discovered in the evening that the floor lamp was broken. A repair was carried out after 2 days. The box of makeup remover wipes was not filled, so we put the empty box on the sink in the bathroom so that room service could see straight away that it needed to be refilled. After room service, the box was still on the sink, so we had to go to room service on the floor and ask for new wipes. But back to check-in. We lined up at the H Rewards desk, where we were directed to another place with the note "currently unoccupied". We were served by a young employee here, we later found out that he was an intern and had only been on the job for 2 weeks, who then asked for a credit card to book in advance, but then charged a significantly higher price. When we objected, he had to consult his boss first. This went back and forth several times until the young employee said that the boss would arrange everything to our satisfaction. The boss did not think it was necessary to come to the counter himself. However, when we checked out, the booked price was correct. For these grievances, we received a voucher for one drink from the counter manager, but we did not redeem it. Otherwise, it should be noted that the breakfast was very satisfactory, but on two days after 10 a.m. the buffet was very thin and after several attempts to get bread, meatballs, etc., we missed the refill.
All of these experiences this time are not worthy of a Steigenberger. That is perhaps what you would expect in a *** star hotel. We know that the hotel has not taken part in any classification, but likes to compare itself with a ***** star hotel, especially in terms of price.
We will let these experiences sink in and take this into account when making our decision on our next city trip.
1 star deduction for the poor service and 1 star deduction for failure to refill breakfast.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello
The rooms are spacious and I’m confident that they can accommodate and put an extra bed in the superior double room. For a European hotel , the room size is very big. Great hotel too !
There are more places to choose from in the Berlin area.
PRICE RANGE
AU$174 - AU$325 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBerlinMoabit / Mitte / Mitte (Borough)
NUMBER OF ROOMS
339
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