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Premier Inn Berlin Alexanderplatz hotel
Theanolte-Baehnisch-Strasse 2, 10178 Berlin Germany
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Avg. AU$145 /night, 1/24 - 1/25
AU$309
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AU$210
per night
AU$110
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About
#175 of 603 hotels in Berlin
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Our stylish Premier Inn Berlin Alexanderplatz hotel is ideal if you're looking for great-value hotels in Berlin. Thanks to our handy location just a five-minute walk away from Alexanderplatz, you'll have some of Berlin's top attractions right on your doorstep when you stay with us. Families can enjoy days out with the kids in Berlin at spots like Little BIG City, while culture-lovers can see the famous Berliner Fernsehturm and World Time Clock - two of the most popular places to visit in Berlin - before exploring the scenic Gendarmenmarkt square. After exciting days out in Berlin, you can look forward to laid-back evenings at our bar and restaurant, before enjoying a great night's sleep on one of our super-comfy beds.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Children Activities (Kid / Family Friendly)
Highchairs available
24-hour security
Baggage storage
24-hour check-in
Street parking
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Non-smoking hotel
First aid kit
24-hour front desk
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Electric kettle
Flatscreen TV
Bath / shower
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Centrally Located
Languages Spoken
English, German
Location
Theanolte-Baehnisch-Strasse 2, 10178 Berlin Germany
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Berlin Brandenburg Airport
18.8 km•
See all flights
Alexanderplatz
4 min•Berlin U-Bahn
Schillingstraße
6 min•Berlin U-Bahn
Rental Cars
74 Restaurants
within 0.5 kilometers
Reviews
4.0
1,884 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled near Alexanderplatz, the Premier Inn Berlin Alexanderplatz hotel is lauded for its prime location and easy access to public transportation, a perk that many guests adore for simplifying their sightseeing endeavors. The modern atmosphere and comfortable rooms are well-received, although a few guests liken the ambiance to a love motel. While praised for its overall cleanliness and comfy beds, some visitors have encountered inconsistent housekeeping and wifi issues.
Opinions on value are divided, with criticisms focusing on the room temperature control and the balance between cost and amenities. Service experiences vary, with mentions of both friendly staff and occasional unresponsiveness.
Location
Convenient
Atmosphere
Stylish
Rooms
Cramped
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
The hotel is brand new and has that new smell, the staff are the normal Premier inn welcoming, but at times a little inept and service, i.e. servicing the rooms is erratic.
The location is a 5 minute walk from Alex platz S&U bahn station and if your bags are heavy, there’s a Tram stop even closer. You are 10 minutes walk from Museum Island and 30 minutes walk from the Brandenburg Gate, and of course, with it being so close to Alex Platz, linked to anywhere in Berlin by the fantastic transport system.
If you’re a UK fan of the Premier Inn ‘Luxury Hypnos beds’ bed and the good night’s sleep promise you may be a little disappointed, we had 2 single beds which are much narrower than the UK equivalent and are nowhere near as firm, but are comfortable. Add to this the air-con was either ineffective, inefficient or on some sort of weird timer, in the blistering hot Berlin summer’s, this will be a problem
Another disappointment for UK Premier Inn regulars is the “all you can eat” breakfast, the statement is true, but just boiled & scrambled eggs, ‘kleiner’ wurst & streaky bacon, there are fruit salads, cereals, plain yogurt, a small selection of cheeses and meats, bread & pastry’s. The breakfast is adequate, but at €12.50 doesn’t equate to the UK equivalent and isn’t as good ‘value for money’ to be frank, you can do better at Alex Platz Bahnhoff for less.
Room serviceing? We made use of the in room tea & coffee facilities, but our cups were never replaced ‘clean’ there were always residue at the bottom of the cups, this could be a dishwasher issue, but a little attention to detail is required. The used tea, coffee, sugar & milk were never replaced, we constantly had to visit reception to ask for replenishments. Everyday we hung up our towels for re-use, one day, they were taken away and not replaced. Another trip to reception and trying to get the very pleasant gentleman, whose neither English or German was not great, to understand that room service had not replaced the towels was a challenge.
This takes me back to check in, where in my best German, I explained who we were and we wanted a room as high as possible, the lady didn’t understand, and I assumed that my pronunciation & grammar had let me down, again, but it turns out that she is ‘just learning German and can we speak English!
I wonder & worry if Premier Inn are going for the (P&O model) cheapest labour option, whilst both the staff mentioned were pleasant, their efficiency could have been greater, and do not compare to UK staff.
In summary for £400 for 4 nights B&B I’d say it was overpriced, would I stay here again? Unlikely, but I wouldn’t rule it out.
One final disappointment… the staff had never heard of ‘Sir Lenny Henry’
The location is a 5 minute walk from Alex platz S&U bahn station and if your bags are heavy, there’s a Tram stop even closer. You are 10 minutes walk from Museum Island and 30 minutes walk from the Brandenburg Gate, and of course, with it being so close to Alex Platz, linked to anywhere in Berlin by the fantastic transport system.
If you’re a UK fan of the Premier Inn ‘Luxury Hypnos beds’ bed and the good night’s sleep promise you may be a little disappointed, we had 2 single beds which are much narrower than the UK equivalent and are nowhere near as firm, but are comfortable. Add to this the air-con was either ineffective, inefficient or on some sort of weird timer, in the blistering hot Berlin summer’s, this will be a problem
Another disappointment for UK Premier Inn regulars is the “all you can eat” breakfast, the statement is true, but just boiled & scrambled eggs, ‘kleiner’ wurst & streaky bacon, there are fruit salads, cereals, plain yogurt, a small selection of cheeses and meats, bread & pastry’s. The breakfast is adequate, but at €12.50 doesn’t equate to the UK equivalent and isn’t as good ‘value for money’ to be frank, you can do better at Alex Platz Bahnhoff for less.
Room serviceing? We made use of the in room tea & coffee facilities, but our cups were never replaced ‘clean’ there were always residue at the bottom of the cups, this could be a dishwasher issue, but a little attention to detail is required. The used tea, coffee, sugar & milk were never replaced, we constantly had to visit reception to ask for replenishments. Everyday we hung up our towels for re-use, one day, they were taken away and not replaced. Another trip to reception and trying to get the very pleasant gentleman, whose neither English or German was not great, to understand that room service had not replaced the towels was a challenge.
This takes me back to check in, where in my best German, I explained who we were and we wanted a room as high as possible, the lady didn’t understand, and I assumed that my pronunciation & grammar had let me down, again, but it turns out that she is ‘just learning German and can we speak English!
I wonder & worry if Premier Inn are going for the (P&O model) cheapest labour option, whilst both the staff mentioned were pleasant, their efficiency could have been greater, and do not compare to UK staff.
In summary for £400 for 4 nights B&B I’d say it was overpriced, would I stay here again? Unlikely, but I wouldn’t rule it out.
One final disappointment… the staff had never heard of ‘Sir Lenny Henry’
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: The hotel was still being converted from it's prvious usage, so the highest vloor available...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anika Mathea, Gastwirt at Premier Inn Berlin Alexanderplatz hotel
Responded 7 June 2022
Hi The Redun, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the air conditioning, maintenance, internet service, bathroom amenities, and value. I understand your dismay and I am sorry. This is not the joy of travel for all experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. BR Premier Inn Berlin Alexanderplatz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a weekend visit to Berlin. The staff is helpful and speak English and the hotel and room were clean.
We had a corner room with large windows so had a view of a church on one side and could see down a long street on the other. We enjoyed the views.
When the windows were open the street noise was noticeable, but with windows closed and air conditioning on, it was quiet. The room has a tv, air conditioning, safe and blow dryer, but no refrigerator.
It is a two minute walk to the Klosterstrasse subway. It is a 15 minute walk to the tv tower and a 20 minute walk to the Berliner Dom.
For breakfast we received a paper sack with a sandwich, fruit juice box, yogurt, apple and banana.
The air conditioning and wifi worked great! We paid 18€ a night for parking. They provided hand sanitizer at the entrance. Masks should be worn in the lobby and dining area.
We had a corner room with large windows so had a view of a church on one side and could see down a long street on the other. We enjoyed the views.
When the windows were open the street noise was noticeable, but with windows closed and air conditioning on, it was quiet. The room has a tv, air conditioning, safe and blow dryer, but no refrigerator.
It is a two minute walk to the Klosterstrasse subway. It is a 15 minute walk to the tv tower and a 20 minute walk to the Berliner Dom.
For breakfast we received a paper sack with a sandwich, fruit juice box, yogurt, apple and banana.
The air conditioning and wifi worked great! We paid 18€ a night for parking. They provided hand sanitizer at the entrance. Masks should be worn in the lobby and dining area.
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Azure-Hotels-Berlin, Guest Relations Manager at Premier Inn Berlin Alexanderplatz hotel
Responded 8 June 2020
Dear Shelleyash, thank you very much for your stay with us and for taking your time to share with us your experience. I am glad you enjoyed your stay with us, especially your room with the view to the Alexanderplatz and the TV Tower, as well as our staff. Indeed we are very lucky with the location of the hotel, being at the centre of Berlin and in close proximity to lots of attractions. We hope to welcome you again in the future. Stay healthy and safe. Please do not hesitate to contact me for any further questions. Best Regards, Carl Kiesler
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Average at best. I had to ask for my bedsheets to be changed: even though they had made the bed they didn’t change the sheets. Asked for the bedsheets to be changed, they weren’t, and then when I asked again a few hours later I was told that the housekeeping team had gone home and it wasn’t going to be possible that night. When speaking to the staff about this they were very apologetic and offered me a free breakfast.
They didn’t refill the toilet paper and I was left without any, cooked breakfast was subpar, coffee and tea station in the room was extremely dusty even after they had cleaned the room. No sugar in coffee and tea station in the room. Half of the tv channels not working. In the bar, there is no cooked food available, despite it being advertised on the website and on the information on the tv in the rooms. The wifi worked on and off on both of my devices I was using it on.
Staff also serve customers at the bar preferentially.
For the price, it is not worth it. On the other hand, staff were friendly and location is central which is ideal.
They didn’t refill the toilet paper and I was left without any, cooked breakfast was subpar, coffee and tea station in the room was extremely dusty even after they had cleaned the room. No sugar in coffee and tea station in the room. Half of the tv channels not working. In the bar, there is no cooked food available, despite it being advertised on the website and on the information on the tv in the rooms. The wifi worked on and off on both of my devices I was using it on.
Staff also serve customers at the bar preferentially.
For the price, it is not worth it. On the other hand, staff were friendly and location is central which is ideal.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anika Mathea, Innkeeper at Premier Inn Berlin Alexanderplatz hotel
Responded 15 Sept 2022
Hi Connector47058918041,317hannah1 Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the housekeeping service and breakfast. I understand your dismay and I am sorry. This is not the joy of travel for all experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. BR Premier Inn Berlin Alexanderplatz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we checked in at the first room we found that the mobile phone of my wife did not get any internet connection in the room (once the room door was open the connection was o.k.. After we changed the room the internet connection between the hotel Wifi and my wife's mobile phone was working (we also had a much better view ...) but the TV had no signal. After several unsuccessful complaints we realized that the room perhaps had a general internet problem as during our seven days stay we had no TV at all. When I tried to write a review using the hotels internet adress the virus scanner of my notebook warned me about a Trojaner if the connection is activated and refused to open it. By the way: The hotel has only an open internet connection so my virus scanner warned my about an "unsafe connection" so I refused to use the internet of the hotel and used for my mobile phone my mobile connection instead of Wifi. The room was quite small for two persons, quite clean, but once we got a stinky towel (afterwards it was replaced by two small towels). The location is great (very central), the price is fair for the
service provided.
service provided.
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: look for good internet connection and check whether the TV is working
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anika Mathea, Innkeeper at Premier Inn Berlin Alexanderplatz hotel
Responded 15 Sept 2022
Hi 775erichw, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the housekeeping, Wifi and TV. I understand your dismay and I am sorry. This is not the joy of travel for all experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. BR Premier Inn Berlin Alexanderplatz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my partner have just returned from our trip in Berlin where we stayed at the Premier inn Alexanderplatz. The hotel is in a great location, around a 5 minutes walk from the train station, which was handy for being able to get around Berlin. We had a fantastic view from our hotel room of the fernsehturm - we were located on the 6th floor and this gave us a good view.
We arrived about an hour before check in and our room was ready which was great. The staff on the desk were lovely upon checking in and checking out, we had a late flight and staff kept hold of our luggage for us, allowing us to enjoy our last day in Berlin without carrying cases about!
Our room was spotless and had everything we needed for our stay. The air conditioning was amazing and just what we needed after being out in the heat all day. The shower was a lot better than normal hotel showers, and was easy to adjust the temperature if needed. Our bed was comfortable - we did have two single duvets for our double bed which sometimes was a pain but overall only a small issue.
Overall we would definitely return here if we went back to Berlin, and I would recommend staying here to anyone!
We arrived about an hour before check in and our room was ready which was great. The staff on the desk were lovely upon checking in and checking out, we had a late flight and staff kept hold of our luggage for us, allowing us to enjoy our last day in Berlin without carrying cases about!
Our room was spotless and had everything we needed for our stay. The air conditioning was amazing and just what we needed after being out in the heat all day. The shower was a lot better than normal hotel showers, and was easy to adjust the temperature if needed. Our bed was comfortable - we did have two single duvets for our double bed which sometimes was a pain but overall only a small issue.
Overall we would definitely return here if we went back to Berlin, and I would recommend staying here to anyone!
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anika Mathea, Innkeeper at Premier Inn Berlin Alexanderplatz hotel
Responded 15 Sept 2022
Hi sarahIN1867KL, Thank you for choosing to stay with us and for posting a candid review. I am happy you enjoyed your stay with us and liked the location, rooms and service. I understand your dismay and I am sorry. This is not the joy of travel for all experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. We hope to welcome you again in Berlin. BR Premier Inn Berlin Alexanderplatz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was expecting something more from a brand new hotel!
We arrived around midnight after a long delayed flight and we went through a terrible check in. The guy at the reception was clearly new and he did not know what to do, he blocked our reservation and so we had to wait for 20 mins. At this point we asked him if there was any restaurant open at that time, so in the meanwhile we could go to eat something. He gave us some directions to Alexanderplatz where there should have been some restaurant open at that time. So we left the luggage to him, which he tagged but did not stored. We got ready and we went to Alexanderplatz but there was no restaurant open, so we decided to go back to the hotel and order something to be delivered. During our walk back started raining and we did not have any umbrella. When we came back, our luggage where still in the reception with no team member around, anyone could come in and take our suitcases. When the receptionist saw us he asked us if the 20 mins were over and id the reservation was unblocked, something that he should know as he is behind the reception checking the reservations. Anyway, after all this, he started the check in process but he did not know what to do so he asked some help to his colleague which was flirting to a girl in the reception. After he came, they tried to go through the reception but apparently they did not know how to charge my card and after different attempts they decided to charge my card manually without any authorisation. So finally after one hour we got the key for our room, but they did not tel us which room was and we went guessing. Once we got in our room, we decided to order some food on just eat and after 20 mins the found the driver outside the door and this made me think that anyone can get in without any authorisation from the staff. I work in a hotel of the same chain in London and my night team is trained not to let anyone go to the rooms without been told from the guests themselves. Anyway, while waiting for the food, we were staying in the room and we found dust everywhere, dirty towels and leftover things from the previous guests.
The day after we went out for the day and when we came back we found our room made up, which we really appreciated but the new towels they put were dirty as well.
The next day, we went out to visit the city and when we came back late in the night we realised that some food was missing in the room and we thought that the housekeepers or someone from the staff ate it or threw it.
The next day, we decided to have breakfast at the hotel so we had time to organise the trip of the day. We paid 12.50 euros each for a disappointing breakfast. There was nothing left, even if it was 9.30 and the breakfast finished at 10.30. We asked for more pastries and the guy in the buffet area said that he was replenishing all the items missing, but in an entire hour nothing was replenished and we ended up eating a pretzel with some jam. When we finished we went to the reception to speak with a manager to report all the issues we had during our stay and he said that he would have taken care about it.
Apart from all this, the location is good, very central and you can go around the city very easily. Rooms are brand new, but definitely they need to be deep cleaned. Night team at the reception need a proper training.
We arrived around midnight after a long delayed flight and we went through a terrible check in. The guy at the reception was clearly new and he did not know what to do, he blocked our reservation and so we had to wait for 20 mins. At this point we asked him if there was any restaurant open at that time, so in the meanwhile we could go to eat something. He gave us some directions to Alexanderplatz where there should have been some restaurant open at that time. So we left the luggage to him, which he tagged but did not stored. We got ready and we went to Alexanderplatz but there was no restaurant open, so we decided to go back to the hotel and order something to be delivered. During our walk back started raining and we did not have any umbrella. When we came back, our luggage where still in the reception with no team member around, anyone could come in and take our suitcases. When the receptionist saw us he asked us if the 20 mins were over and id the reservation was unblocked, something that he should know as he is behind the reception checking the reservations. Anyway, after all this, he started the check in process but he did not know what to do so he asked some help to his colleague which was flirting to a girl in the reception. After he came, they tried to go through the reception but apparently they did not know how to charge my card and after different attempts they decided to charge my card manually without any authorisation. So finally after one hour we got the key for our room, but they did not tel us which room was and we went guessing. Once we got in our room, we decided to order some food on just eat and after 20 mins the found the driver outside the door and this made me think that anyone can get in without any authorisation from the staff. I work in a hotel of the same chain in London and my night team is trained not to let anyone go to the rooms without been told from the guests themselves. Anyway, while waiting for the food, we were staying in the room and we found dust everywhere, dirty towels and leftover things from the previous guests.
The day after we went out for the day and when we came back we found our room made up, which we really appreciated but the new towels they put were dirty as well.
The next day, we went out to visit the city and when we came back late in the night we realised that some food was missing in the room and we thought that the housekeepers or someone from the staff ate it or threw it.
The next day, we decided to have breakfast at the hotel so we had time to organise the trip of the day. We paid 12.50 euros each for a disappointing breakfast. There was nothing left, even if it was 9.30 and the breakfast finished at 10.30. We asked for more pastries and the guy in the buffet area said that he was replenishing all the items missing, but in an entire hour nothing was replenished and we ended up eating a pretzel with some jam. When we finished we went to the reception to speak with a manager to report all the issues we had during our stay and he said that he would have taken care about it.
Apart from all this, the location is good, very central and you can go around the city very easily. Rooms are brand new, but definitely they need to be deep cleaned. Night team at the reception need a proper training.
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anika Mathea, Innkeeper at Premier Inn Berlin Alexanderplatz hotel
Responded 15 Sept 2022
Hi iafron, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the service, breakfast and housekeeping issues. I understand your dismay and I am sorry. This is not the joy of travel for all experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. BR Premier Inn Berlin Alexanderplatz
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just out of the centre few minutes walk from bar and shops. The hotel is very clean and modern staff very helpful can’t say anything bad about it. Breakfast was very poor all cold meats and cheese and the the checking out tax is poor.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for 2 nights over a weekend to visit Berlin, the hotel is well located in Alexanderplatz which is in the city centre. The hotel is just a 5 minute walk from the train station, easily accessed from the airport.
Recommend the City Sightseeing bus tour for seeing the city, there is a stop just round the corner from the hotel by xfit.
The hotel is the usual good standard.
Recommend the City Sightseeing bus tour for seeing the city, there is a stop just round the corner from the hotel by xfit.
The hotel is the usual good standard.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed 3 nights here and everything was great from check in to check out. The staff at the front desk were very friendly and helpful. The room was clean and well equipped and nice to have a kettle etc ,could have done with a few more milk tea etc but better some than none. The bathroom was also great and well equipped although as with previous reviews the opaque door was a bit weird. Ok for us as a couple but if 2 friends were sharing not so sure about privacy. The food and drinks are a bit overpriced but what do you expect in a city centre hotel . What we did have was good. Location of the hotel you can’t beat-close to U and S bahn, trams, hop on buses and even within easy walking distance of a lot of sights but it’s not a noisy hotel either. Definitely would stay again and would recommend to others.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Check in was a strange process - we first arrived (early) and a lovely Cuban receptionist took our bags to the storage area so we could go off for the day (it was sooo hot in Berlin but bless her she wanted it hotter!). When we came back later, there was a grumpy chap with glasses who could barely acknowledge our presence when serving us - i think perhaps he thought we were something on his shoe… we couldn’t have been more polite! Our room still wasn’t ready even though it was check in time. We sat and were then informed that it was ready. He just about told us the required check in info and sent us off to our room without any explanation of why he kept talking to other people instead of us or even a smile - I have a feeling he may be in a management position but hopefully not on the customer service side. We had limited German but at least we were trying! When we arrived to the room, there were staff still in it checking it which wasn’t a problem as they were very polite and just doing their job. The room was clean and perfectly set up for us (missing a towel but that was soon sorted). Beds were comfy as always.
The location was great for catching the S bahn and hop on and off Bus tours and there is a Billa shop just around the corner for food/snacks and a corner shop on the edge of the building that has cold wine and beer. We even used a laundrette 6mins walk away which was great and cheap. On check out the two night staff chaps were sweet.
The location was great for catching the S bahn and hop on and off Bus tours and there is a Billa shop just around the corner for food/snacks and a corner shop on the edge of the building that has cold wine and beer. We even used a laundrette 6mins walk away which was great and cheap. On check out the two night staff chaps were sweet.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anika Mathea, General Manager at Premier Inn Berlin Alexanderplatz hotel
Responded 3 Sept 2024
Dear KernowYums, Thank you for taking the time to share your experience with us. We're truly sorry to hear that your check-in process wasn't as welcoming as it should have been. Your feedback is very important to us, and we'll make sure to address this with our team to ensure better service in the future. We’re pleased that you found our location convenient and that your room met your expectations in terms of cleanliness and comfort. It’s great to hear that our friendly receptionist and the other staff members you encountered made a positive impression. We apologize for any inconvenience caused by the delay in your room being ready, and we appreciate your understanding in that situation. We also want to assure you that we value the efforts you made to communicate, and we’re sorry if you felt that wasn’t fully acknowledged. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for an even better stay. Safe travels! BR Premier Inn Berlin Alexanderplatz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry can only find a phone number: + 49 (0) 69 244 330
All the staff spoke good English though if you decide to phone and aren’t confident to use German.
Our Bar is open 24/7
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"Definitely book the breakfast - 2 children can eat with each adult - up to age of 18. Loads of choice and good quality"Read full review
"Wrap up warm for the winter months, take a bus tour on your 1st day, try getting to the places you want to visit by either walking or underg"Read full review
"A hotel that doesn't respect itself, you have to tell them to clean the room otherwise they don't clean it. After a long day of sightseeing "Read full review
"Would definitely recommend the better rooms. Remind guests there is a tourist tax in Berlin."Read full review
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PRICE RANGE
AU$110 - AU$180 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Holiday Inn Berlin - Centre Alexanderplatz
LOCATION
GermanyBerlinMitte / Mitte (Borough)
NUMBER OF ROOMS
242
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingPREMIER INN BERLIN ALEXANDERPLATZ HOTEL (AU$110) - 2025 Prices & Reviews (Germany) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Premier Inn Berlin Alexanderplatz hotel
Which popular attractions are close to Premier Inn Berlin Alexanderplatz hotel?
Nearby attractions include Karl-Marx-Allee (0.5 km), Alexa (0.4 km), and Alexanderplatz (0.3 km).
What are some of the property amenities at Premier Inn Berlin Alexanderplatz hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Premier Inn Berlin Alexanderplatz hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Premier Inn Berlin Alexanderplatz hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Premier Inn Berlin Alexanderplatz hotel?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Premier Inn Berlin Alexanderplatz hotel?
Conveniently located restaurants include Steakhouse Las Malvinas, KIM999 Vietnamese Vegan & Veggie Cuisine, and Hofbräu Wirtshaus Berlin.
Which languages are spoken by the staff at Premier Inn Berlin Alexanderplatz hotel?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Premier Inn Berlin Alexanderplatz hotel?
Many travellers enjoy visiting Memorial of the Berlin Wall (2.2 km), East Side Gallery (2.6 km), and Berlin-Hohenschonhausen Memorial (5.9 km).
Is Premier Inn Berlin Alexanderplatz hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.