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Mercure Hotel & Residenz Berlin Checkpoint Charlie

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Traveller (785)
Room & Suite (473)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. Our Family Rooms offer plenty of space in two separate areas with a connecting door. One child up to 12 years old can share your room for free and a second child for a charge of EUR 15 per night. Pets are welcome (charge of EUR 10 per night). It is just a short walk to the chic boutiques and the hustle and bustle of Friedrichstrasse, but as a guest at the Mercure Hotel & Residenz Berlin Checkpoint Charlie you can also enjoy the calm and comfort of a grand Wilhelminian-style building The hotel is approximately 10 minutes from the main train station, 15.5 miles (25 km) from Schönefeld Airport and 3.1 miles (5 km) from the A100 highway.
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Property amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website

Location

Full view
100Great for walkers
Grade: 100 out of 100
128Restaurantswithin 0.5 km
29Attractionswithin 0.5 km
3,587Reviews
1,081Photos
55Q+A
100Room tips
Traveller rating
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Popular mentions
If you are looking for a hotel near all touristic places, this will be. Room are very spacious ( i got a great upgrade to a 2 bedrooms suites!), all the staff in reception and restaurant are very friendly. Just around the corner is the Checkpoint Charlie and walking distance all
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Response from H3120-GM, General Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie
Responded 5 days ago
On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Falk Bartels Director/General Manager
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The location of this hotel is awesome, close to Checkpoint Charlie and walking distance to so much of what we wanted to see during our visit to Berlin. The suite we had was enormous, which was wonderful for a family of five after a 5-hour train ride from Salzburg.
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Response from H3120-GM, General Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie
Responded 1 week ago
Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly and are delighted that you really enjoyed your stay with us and thr eoom in particular. We hope to welcome you as our guest soon again. Best regards, Falk Bartels Director/General Manager
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Stayed in this hotel for 4 nights recently. I think I got a complementary upgrade to “apartment style” suit which was nice and comfortable . Location is great as it is very close to historical part of Berlin including to check point Charlie. Two metro lines are within 6
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Response from H3120-GM, General Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie
Responded 1 week ago
Thank you for the positive review and the nice remarks on the room and especially on the staff. I am very sorry that we failed to meet your expectations regarding the breakfast. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Falk Bartels Director/General Manager
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Nice breakfast and nice breakfast staff. Front desk staff lacks friendliness, at least acknowledge guests walking pass or in the least crack smile.... I stayed there for five nights not one FOH staff attempted a smile or made general conversation! Come to the UK I’d love to
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Response from H3120-GM, General Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie
Responded 1 week ago
I am very pleased that you took the time to review your visit with us. Thank you for your review, the nice feedback on the breakfast, and also for your critique and suggestions on improvement regarding the reception service. Please accept my apologies for the inconveniences you had to deal with. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Falk Bartels Director/General Manager
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Being a hospitality professional with 15+ years of experience in hotels and tourism, for sure I travel a lot for business and not always stay in luxury 5 star properties especially in Europe. No matter what the star rating and brand is, there are hundreds of fantastic properties
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Response from H3120-GM, General Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie
Responded 1 week ago
I definitely do appreciate the fact that you took the time to review very detailed your stay with us .I would like to offer my sincere apologies for the faults and human errors regarding our service. That is unacceptable and below our standards. I feel very bad for the inconveniences you had to deal with. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Falk Bartels Director/General Manager
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Professional photo exclusively commissioned by TripAdvisorMercure Hotel & Residenz Berlin Checkpoint Charlie
The Upper Floor Room at the Mercure Hotel & Residenz Berlin Checkpoint Charlie
Professional photo exclusively commissioned by TripAdvisorMercure Hotel & Residenz Berlin Checkpoint Charlie
The Upper Floor Room at the Mercure Hotel & Residenz Berlin Checkpoint Charlie
Professional photo exclusively commissioned by TripAdvisorMercure Hotel & Residenz Berlin Checkpoint Charlie
The Upper Floor Room at the Mercure Hotel & Residenz Berlin Checkpoint Charlie
Photo provided by managementMercure Hotel & Residenz Berlin Checkpoint Charlie
Photo provided by managementMercure Hotel & Residenz Berlin Checkpoint Charlie
Guest room
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12345695
What is the price for laundry service for pants, tee shirts, etc.?
Hello you will find a pricelist in your room stating the exact amount for each item you choose to hand out to the laundry service. The pricerange is as example € 5,50 for a shirt to € 12,00 for a suit
0 votes
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Do the rooms have airconditioning? How far is it to walk to branderberg gate
Hey Our rooms have all individual air conditioning (fan coils). The Brandenburg gate is approx 1,6 km (1 mile) Hope to welcome you soon in Berlin
2 votes
We do not offer a shuttle and as said above - a taxi is the easiest way to our hotel. You can take the public transportation with bus and subway - easy as well and 35 min driving time — but at night you might feel safer with a taxi I am looking forward to welcome you
1 vote
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which rooms have a balcony?
Hello Jane, 80 out of our 139 rooms have a balcony - and ther are different categories from superior double to Family Suites that will offer a balcony or roof terrace. The best way is to call or mail us to help you make your reservation with the best possible room combination for your trip. See you in the heart of Berlin Benedikt Heydweiller
2 votes
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Hi, We do not have a privilege Lounge - as nearly no Mercure Hotel in Germany offers one. We do offer a Espresso MALONGO machine (but not "Nepresso") and some of the rooms offer a balcony. Please indicate your wish for a balcony upon your reservation we will do our best to provide a dedicated room.
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12345611
"If travelling with children ask for an apartment room in the annex if you need extra space"
"I think there is no difference between the floors and the rooms."
"Ask for rooms with a balcony."
"perhaps ask for a room with a balcony. for a quicker trip to the hotel on foot, consider the stadtmitte station."
"Rooms with kitchenette are very spacious"
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PRICE RANGE
USD 91 - USD 189 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure hotel and residenz berlin checkpoint charliemercure berlin
LOCATION
GermanyBerlinMitteMitte (Borough)
NUMBER OF ROOMS
139
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