Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Grand Hyatt Berlin
Marlene-Dietrich-Platz 2, 10785 Berlin Germany
Full view
View all photos(1,889)1,889
Room & Suite (758)
Videos (3)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Learn moreView prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
Avg. AU$484 /night, 9/17 - 9/18
AU$990
per night
AU$701
per night
AU$411
per night
Sept
Oct
17 Sept
Today
19 Sept
21 Sept
23 Sept
25 Sept
27 Sept
29 Sept
1 Oct
3 Oct
5 Oct
7 Oct
9 Oct
11 Oct
13 Oct
15 Oct
17 Oct
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#20 of 604 hotels in BerlinLocation
Cleanliness
Service
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
At Grand Hyatt Berlin at Potsdamer Platz, exciting city life meets a relaxing retreat in the heart of Berlin, within walking distance of Brandenburg Gate, government district and other sights. Enjoy elegant rooms and suites and discover art and design all over the hotel. Special highlights include the luxurious rooftop spa Club Olympus Spa & Fitness with views over Berlin and the renowned VOX Restaurant with Asian-inspired cuisine and authentic sushi.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Bicycles available
Babysitting
Valet parking
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Personal trainer
Sauna
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Heated pool
Plunge pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Wine / champagne
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Berlin Brandenburg Airport
18.5 km•
See all flights
Potsdamer Platz
4 min•Berlin S-Bahn
Potsdamer Platz
6 min•Berlin U-Bahn
Rental Cars
85 Restaurants
within 0.5 kilometers
Reviews
4.5
4,624 reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Grand Hyatt Berlin earns high marks for its attentive service, with staff going the extra mile for special occasions, though some guests have reported mixed experiences. The hotel's location is widely celebrated for its proximity to local attractions and public transport, making it a convenient base for exploring Berlin.
While the rooms are praised for their comfort and modern style, opinions on value and room views vary, with some travelers finding the extras overpriced. The hotel's cleanliness and amenities, including the spa and pool, consistently receive accolades.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
World-class
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
4,624Reviews60Q+A100Room tips
Traveller rating
- 3,396
- 875
- 212
- 83
- 59
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Hotel's Favourite
Our first trip to Germany, and we stayed at the Grand Hyatt Berlin for the entire time of our vacation, more than 3 1/2 weeks. With such a long stay, we had a lot of time to thoroughly evaluate the hotel.
The short version is that this is one of the world's great Hyatt hotels, and ties with the Park Hyatt NYC, the Hyatt on the Bund (Shanghai), and the Huntington Beach Resort & Spa in terms of the excellence of its facilities and service. We will definitely be back.
The Grand Hyatt Berlin has a natural advantage simply in its location: it's right next to Potsdamer Platz, which provides convenient subway/train service to most any place you would want to go in Berlin. And it's just a few steps away from the Tiergarten, the "green lung" of Berlin that is the German equivalent of Central Park in NYC You can easily walk to the Brandenburg Gate, the Holocaust Memorial, Museum Island, the Espionage Museum, and innumerable other sights from the hotel. The hotel is surrounded by affordable restaurants. For an authentic German experience, .order one of the food platters from nearby Pauliner brewery. For an authentic American (but nonetheless delicious) experience, buy one of the superb burgers from nearby Burgermeister.
The Grand Hyatt Berlin offers a wealth of benefits for Globalists. My family loved the daily breakfast, which offered a huge spread of delicious foods, along with made-to-order omelets, eggs, and crepes (if you have kids, have them try the Nutella crepe.) In the evenings, the club offered Globalists a "cocktail hour" that included dinner foods, wine, and a really superior Hefeweizen. The club is staffed by gracious, efficient hosts.
The hotel has a huge health club, a lukewarm hot tub, and a very cold (to Americans) swimming pool. On the hottest days of our stay, we enjoyed these amenities and met some very nice German folks while socializing there.
Pro tips for first timers to Berlin, especially if you have family:
1) yeah, this is the hotel you want, especially if you have Hyatt status
2) take the train from nearby Potsdamer Platz to Wansee. If you are at all fit, do the long hike from Wansee to Potsdam. Download the "Komoot" app to find some fantastic hiking routes.
3) Kids will love the nearby Deutsches Technikmuseum (German Museum of Technology) and
Deutsches Spionagemuseum Berlin (German Spy Museum Berlin)
4) If you are staying more than a week consider buying an annual pass to Museum Island and the wonderful Berlin Zoo.
The short version is that this is one of the world's great Hyatt hotels, and ties with the Park Hyatt NYC, the Hyatt on the Bund (Shanghai), and the Huntington Beach Resort & Spa in terms of the excellence of its facilities and service. We will definitely be back.
The Grand Hyatt Berlin has a natural advantage simply in its location: it's right next to Potsdamer Platz, which provides convenient subway/train service to most any place you would want to go in Berlin. And it's just a few steps away from the Tiergarten, the "green lung" of Berlin that is the German equivalent of Central Park in NYC You can easily walk to the Brandenburg Gate, the Holocaust Memorial, Museum Island, the Espionage Museum, and innumerable other sights from the hotel. The hotel is surrounded by affordable restaurants. For an authentic German experience, .order one of the food platters from nearby Pauliner brewery. For an authentic American (but nonetheless delicious) experience, buy one of the superb burgers from nearby Burgermeister.
The Grand Hyatt Berlin offers a wealth of benefits for Globalists. My family loved the daily breakfast, which offered a huge spread of delicious foods, along with made-to-order omelets, eggs, and crepes (if you have kids, have them try the Nutella crepe.) In the evenings, the club offered Globalists a "cocktail hour" that included dinner foods, wine, and a really superior Hefeweizen. The club is staffed by gracious, efficient hosts.
The hotel has a huge health club, a lukewarm hot tub, and a very cold (to Americans) swimming pool. On the hottest days of our stay, we enjoyed these amenities and met some very nice German folks while socializing there.
Pro tips for first timers to Berlin, especially if you have family:
1) yeah, this is the hotel you want, especially if you have Hyatt status
2) take the train from nearby Potsdamer Platz to Wansee. If you are at all fit, do the long hike from Wansee to Potsdam. Download the "Komoot" app to find some fantastic hiking routes.
3) Kids will love the nearby Deutsches Technikmuseum (German Museum of Technology) and
Deutsches Spionagemuseum Berlin (German Spy Museum Berlin)
4) If you are staying more than a week consider buying an annual pass to Museum Island and the wonderful Berlin Zoo.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 20 Sept 2022
Dear kennethfine, thank you so much for having chosen to stay with us during your first trip to Germany and that you took the time to write this detailed and very kind review here on TripAdvisor. It is great that you liked the location of the hotel and it sounds like you visited a lot of interesting places in our beautiful capital which I hope you enjoyed. Furthermore, I was delighted to learn that you and your family enjoyed the quality and the selection of the breakfast and that you also loved the Grand Club offer and the service of the team. It is a big compliment for all of us to learn that you and your family enjoyed your time at Grand Hyatt Berlin to the fullest and that we were able to contribute to an unforgettable stay. We already look forward to welcoming you back soon and should you have any questions, wishes, or preferences that could make your next stay even more pleasant, please do not hesitate to contact us at any time. With kind regards, Jan Peter van der Ree General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked 2 Grand Club rooms for our stay for a break in Berlin which we are enjoying at present.
The hotel is splendid and we found it to be handling COVID-19 regulations perfectly.
The swimming pool and spa are open but limited to a certain amount of people at a time, therefore you have to book your slot if you want to enjoy the facilities. There is an outdoor sun terrace which is also very nice but could do with a few more shades just now.
Having Grand Club facilities is excellent value for as there is a short time in the afternoon where you can enjoy coffee and cake and in the evening there is cocktail hour from 6-8pm where a chef cooks mall snacks and you can enjoy a wine or beer. Breakfast is served in Vox restaurant which has great choices with all the staff doing so well to serve you in such difficult circumstances
The highlight of our stay has been the staff in the Grand Club. Cordelia, the delightful lady in charge, as well as Marie, Antonie and the rest of the staff have served with great professionalism every evening looking after our needs all extremely well. Thank you girlsđź‘Ś
Our rooms were perfect with everything required for our stay. Housekeeping is every 3 days but it can be requested at intervals of your choice. The rooms were cleaned to an exemplary standard with delightful toiletries and amenities including free bottled water.
The hotel is in the centre of the city with great transport options all around.
All in all we have found The Grand Hyatt to be perfect in every way, location, rooms are great and the staff are the ones who have made our stay fantastic so far in such difficult times.
Thanks
The hotel is splendid and we found it to be handling COVID-19 regulations perfectly.
The swimming pool and spa are open but limited to a certain amount of people at a time, therefore you have to book your slot if you want to enjoy the facilities. There is an outdoor sun terrace which is also very nice but could do with a few more shades just now.
Having Grand Club facilities is excellent value for as there is a short time in the afternoon where you can enjoy coffee and cake and in the evening there is cocktail hour from 6-8pm where a chef cooks mall snacks and you can enjoy a wine or beer. Breakfast is served in Vox restaurant which has great choices with all the staff doing so well to serve you in such difficult circumstances
The highlight of our stay has been the staff in the Grand Club. Cordelia, the delightful lady in charge, as well as Marie, Antonie and the rest of the staff have served with great professionalism every evening looking after our needs all extremely well. Thank you girlsđź‘Ś
Our rooms were perfect with everything required for our stay. Housekeeping is every 3 days but it can be requested at intervals of your choice. The rooms were cleaned to an exemplary standard with delightful toiletries and amenities including free bottled water.
The hotel is in the centre of the city with great transport options all around.
All in all we have found The Grand Hyatt to be perfect in every way, location, rooms are great and the staff are the ones who have made our stay fantastic so far in such difficult times.
Thanks
Read more
Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 22 Sept 2020
Dear stuart1895, I would not miss the chance to thank you for your last stay as well as for your kind words here on TripAdvisor. It is great to read that you enjoyed your overall time with us. I am happy that you took the chance to visit our Grand Club and I am so glad to read that the service of the team was able to make you feel comfortable. It would be my pleasure to share your compliments with Cordelia, Marie and Antonie. They will be thankful for your words. It is also great to learn that you took the time to relax at Club Olympus and that the cleanliness in your room met your needs and expectations. My team and I are happy that we could contribute to a GRAND time in Berlin and we can not wait for your return. Please do not hesitate to contact us at any time should you have any questions or wishes. With GRAND regards, Jan Peter van der Ree General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We stayed in the Grand Hyatt Berlin for a long weekend, the hotel is an excellent 5 start very comfortable, generous breakfast. This location at Potsdamer opposite The Sony Center is convent for the subway, trains and buses as well as the restaurants in the Potsdamer area. Highly recommend it.
Read more
Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BerlinHyatt, General Manager at Grand Hyatt Berlin
Responded 22 Jan 2020
Dear Michael M, greetings from Grand Hyatt Berlin and many thanks for your positive review. It is great that you enjoyed your overall stay and that the quality of the breakfast met your needs and expectations. I am also happy that the location of the hotel was the ideal starting point for you to explore all the attractions of Berlin. I am thankful for your recommendation and hope that you had a pleasant time in the capital of Germany and at our hotel. My team and I can´t wait for your return and we remain at your disposal for any questions or wishes. With best regards, Jan Peter van der Ree General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel staff have tried to charge me for an additional nites stay due to my room needing maintenance after I checked out, we are not aware of any maintenance needed and they are refusing to give me any more information on this.
I also paid extra for a view, the room I was in looked straight against another building.
We were over charged for wrongly supplied room service & when we asked about this on the bill they could not “understand” us to facilitate our complaint.
I also paid extra for a view, the room I was in looked straight against another building.
We were over charged for wrongly supplied room service & when we asked about this on the bill they could not “understand” us to facilitate our complaint.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: December 2019Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Grand Hyatt is a big hotel which is reasonably well located in Berlin. The rooms are quite modern with the usual Grand Hyatt style bathroom and shower in one enclosed area - which is really useful.
The bar is also very well equipped with whisky and drinks and is a good place to relax after a day's work.
This is a good hotel for business stays but I may not choose it for holidays or with family as it does lack a certain personality or character - it is more catered for tour groups or for business travellers.
The bar is also very well equipped with whisky and drinks and is a good place to relax after a day's work.
This is a good hotel for business stays but I may not choose it for holidays or with family as it does lack a certain personality or character - it is more catered for tour groups or for business travellers.
Read more
Date of stay: May 2019Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BerlinHyatt, General Manager at Grand Hyatt Berlin
Responded 6 Jan 2020
Dear inviso, thank you so much for having chosen to stay with us during your business trip to Berlin. It is great that you liked the location of the hotel and that you felt comfortable in your room. I am also very happy to read that you took the time to explore our Vox Bar and enjoyed some whisky or drinks. My team and I hope you spent some memorable days in the German capital and we can´t wait for your return. Please do not hesitate to contact us at any time for questions, wishes or preferences. Kind regards, Jan Peter van der Ree General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booking & Check In
Booked directly on hyatt.com on cash for a Standard King. We were upgraded to a Grand Executive Suite at check in. Check in was both thorough and efficient and set the tone for a lovely stay.
Hotel & location
The hotel felt similar to other Grand Hyatt’s we’ve been to in Europe, which feel a bit nicer overall than in the USA. The gym was open though it was a bit annoying in requiring reservations and only a few people were allowed in at once. The location was also great, a quiet strip in a major city near a lot of attractions and a beautiful large park.
Room
The room was a smidge dated, but overall it was very nice and plenty large for two people. The bathroom was exceptional, on the level of some PHs we’ve stayed at. The only problem was that the air conditioning was weak (we had similar issues in other Germany hotels during our trip, it was well over 80f each day for our trip). I realize this isn’t unheard of in Europe, but it was warm enough that sleeping was tough even without covers. The hotel didn’t have much assistance to offer, but fortunately the windows can be fully opened (many hotels limit open distance) and you can get a nice breeze. I also bought a fan for 20 euro at a nearby convenience store that got the job done.
Service
I was pleasantly surprised Globalist breakfast included room service and had those convenient menus you order on and hang on your door the night before. The breakfast was very good each morning.
Conclusion
Aside from meh A/C, we had a delightful stay at this property. It was a great value for the price, especially with the Globalist benefits factored in.
Booked directly on hyatt.com on cash for a Standard King. We were upgraded to a Grand Executive Suite at check in. Check in was both thorough and efficient and set the tone for a lovely stay.
Hotel & location
The hotel felt similar to other Grand Hyatt’s we’ve been to in Europe, which feel a bit nicer overall than in the USA. The gym was open though it was a bit annoying in requiring reservations and only a few people were allowed in at once. The location was also great, a quiet strip in a major city near a lot of attractions and a beautiful large park.
Room
The room was a smidge dated, but overall it was very nice and plenty large for two people. The bathroom was exceptional, on the level of some PHs we’ve stayed at. The only problem was that the air conditioning was weak (we had similar issues in other Germany hotels during our trip, it was well over 80f each day for our trip). I realize this isn’t unheard of in Europe, but it was warm enough that sleeping was tough even without covers. The hotel didn’t have much assistance to offer, but fortunately the windows can be fully opened (many hotels limit open distance) and you can get a nice breeze. I also bought a fan for 20 euro at a nearby convenience store that got the job done.
Service
I was pleasantly surprised Globalist breakfast included room service and had those convenient menus you order on and hang on your door the night before. The breakfast was very good each morning.
Conclusion
Aside from meh A/C, we had a delightful stay at this property. It was a great value for the price, especially with the Globalist benefits factored in.
Read more
Date of stay: August 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 25 Oct 2021
Dear manchesterUnited08, I sincerely thank you for having chosen to stay with us and also for having taken the time to share your detailed review here on TripAdvisor. It is great that you felt comfortable during check-in and that you also enjoyed a room upgrade. I am also happy that the location was to your entire satisfaction and it sounds like you visited a lot of interesting places. Furthermore, I am happy that you took the time to use our Club Olympus Spa & Fitness and even though you didn´t like our reservation policy, I hope you understand that we have to take Covid-19 measures like this to ensure a maximal amount of guests at the spa and gym. Regarding the room: Thank you also for your feedback here. I was delighted to read that you like the design of the room and that the bathroom met your needs. The more I regret the air condition caused so many problems and that it also influences the quality of your sleep. Please accept my sincere apologies for the inconvenience. The more I am happy that the quality of the breakfast was to your expectations and the room service was to your entire satisfaction. It would be a pleasure for all of us to welcome you back soon. Should you have any questions or wishes, please do not hesitate to contact us at any time. Kind regards, Jan Peter van der Ree General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a modern hotel in the Potsdamer Platz area in Berlin, which, in my opinion is ideal for business people and those who want to be near to the Berlin Philharmonie. Other than that, the immediate surrounding area is rather boring.
Check-in was ok. The room was not ready when I arrived. They said "wait 10 minutes", but eventually, it took 30 minutes or so.
The room I had was generally modern, large enough and functional. The bed mattress was firm enough, which I needed. Shower and toilets were all in working order.
Housekeeping was extremely inconsistent. There were days when everything was done properly, but there were days when nothing was done to expectations. So for example, on one morning, the ridiculous housekeeping staff did not replenish any of the toiletries, towels, etc.
Breakfast on the first morning was a nightmare! No seats available. There was an event nearby and the hotel was almost at full occupancy and clearly, the restaurant could not cope. Staff tried their best but it was most unpleasant.
I used the Club Lounge daily. Way too small during the peak hours (evening cocktails). Limited food options. Quality of food very average.
Ate at the Vox restaurant and the other hotel restaurant for dinner and lunch respectively. Service level was poor. Took the staff forever to serve the food, despite the fact that the restaurant was not crowded at all when I was there.
All in all, for the price you have to pay, this hotel is a let down.
Check-in was ok. The room was not ready when I arrived. They said "wait 10 minutes", but eventually, it took 30 minutes or so.
The room I had was generally modern, large enough and functional. The bed mattress was firm enough, which I needed. Shower and toilets were all in working order.
Housekeeping was extremely inconsistent. There were days when everything was done properly, but there were days when nothing was done to expectations. So for example, on one morning, the ridiculous housekeeping staff did not replenish any of the toiletries, towels, etc.
Breakfast on the first morning was a nightmare! No seats available. There was an event nearby and the hotel was almost at full occupancy and clearly, the restaurant could not cope. Staff tried their best but it was most unpleasant.
I used the Club Lounge daily. Way too small during the peak hours (evening cocktails). Limited food options. Quality of food very average.
Ate at the Vox restaurant and the other hotel restaurant for dinner and lunch respectively. Service level was poor. Took the staff forever to serve the food, despite the fact that the restaurant was not crowded at all when I was there.
All in all, for the price you have to pay, this hotel is a let down.
Read more
Date of stay: January 2020Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BerlinHyatt, General Manager at Grand Hyatt Berlin
Responded 22 Jan 2020
Dear JasonC6944, thank you so much for having chosen to stay with us and for having taken the time to write this detailed review. I regret that the first expectation of the hotel was, to wait for your room. After a long journey, nothing is better than to arrive in a clean room to have some rest. We couldn´t provide you with this feeling and I hope that you will accept my sincere apologies for that. I also regret the inconveniences regarding the housekeeping, the circumstances at Vox Restaurant during breakfast and the experienced that you had to make at our Club Lounge. This does not reflect the high standards that we always try to thrive here at Grand Hyatt Berlin. Your stay with us was anything but perfect, so please rest assured that I will talk to the team internally in order to improve our overall performance. Nevertheless, I hope that you spent some unforgettable days in the capital of Germany and that you will give us another chance in the future. Should you have any questions or wishes for your next stay, we are always there for you. Best regards, Jan Peter van der Ree General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have only good words to say about the experience my wife and I had at your hotel, the staff was really great, welcoming to every request for help, and on my wife's birthday we got nice attention from the hotel. The hotel itself is in a great central location near the Sony Center, about five minutes walk from the mall of Berlin and two minutes walk from a central train station. We also gained when we were upgraded at the room level. Just a great experience, a great spa complex with two saunas and a hot tub, a very nice pool.
No doubt highly recommended and will be back again
No doubt highly recommended and will be back again
Read more
Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BerlinHyatt, General Manager at Grand Hyatt Berlin
Responded 27 Jan 2020
Dear 213avid, I sincerely thank you for having chosen to stay with us. It is great that you and your wife enjoyed your overall stay and that you missed nothing. I am very happy that the service of the team met your needs and that they also noticed the birthday of your wife. By the way, thank you so much that you stay with us on this special occasion. I am also glad that you liked the location of the hotel, as well as our Club Olympus Spa, and I hope you recovered well. My team and I are thankful for your recommendation because it is a big compliment to all of us. We look forward to your return and remain at your disposal for any questions or wishes. Kind regards, Jan Peter van der Ree General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m a bit surprised that everyone seems to be so excited about this hotel. I enjoyed my stay but I’m not sure it’s great value and I’m not a fan of the location. The two biggest pluses are the staff and the aesthetic. All staff were unfailingly friendly and helpful, and it felt like they really care about their guests and want to make their stay enjoyable. The decoration of the lobby and the corridors is also very appealing with art works and a relaxing color scheme. Our room was nice and quite big but with some strange aspects. For example, the corridor and bathroom seemed to take up about half the space, reducing living space, though it made the shower very nice and spacious. A little more attention to detail would be good too, e.g., the closet door always made a banging sound, it was impossible not to splash all over the sink, and there was no toiletry kit.
The biggest disappointment was undoubtedly the view. At just eight floors, the hotel is not particularly high, and our view from the sixth floor was mostly of the ugly casino across the street. We asked to change rooms, and were given one with an unobstructed view, which was better, but really, the view is not a major feature of this property.
I was also not crazy about the location. Potsdamer Platz is a major upscale development in Berlin but it feels glitzy and artificial with none of the charm that makes Berlin interesting. It is convenient to transport and shopping but so are many other places in Berlin. Finally, the breakfast was good quality with coffee brought to the table and eggs cooked to order, but the selection was limited, no comparison to five-star hotels in major Asian cities. We stayed over New Year’s so our rate was higher than average (380 Euros per night up to New Year’s Eve vs. 280 on our last night), but even at the more modest rate, I would consider this property just okay in terms of value. Overall, we weren’t unhappy with our stay but will probably stay somewhere else next time.
The biggest disappointment was undoubtedly the view. At just eight floors, the hotel is not particularly high, and our view from the sixth floor was mostly of the ugly casino across the street. We asked to change rooms, and were given one with an unobstructed view, which was better, but really, the view is not a major feature of this property.
I was also not crazy about the location. Potsdamer Platz is a major upscale development in Berlin but it feels glitzy and artificial with none of the charm that makes Berlin interesting. It is convenient to transport and shopping but so are many other places in Berlin. Finally, the breakfast was good quality with coffee brought to the table and eggs cooked to order, but the selection was limited, no comparison to five-star hotels in major Asian cities. We stayed over New Year’s so our rate was higher than average (380 Euros per night up to New Year’s Eve vs. 280 on our last night), but even at the more modest rate, I would consider this property just okay in terms of value. Overall, we weren’t unhappy with our stay but will probably stay somewhere else next time.
Read more
Date of stay: January 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 13 Jan 2022
Dear melbguy, greetings from Grand Hyatt Berlin and many thanks for having taken the time to write this detailed review. I am glad to read that the friendliness and the service of the team were to your entire satisfaction and that you also enjoyed our decoration as well as the quality of the breakfast buffet. However, I also read your remark regarding the facilities in your room, the view from your window, the selection of the breakfast buffet and the location. I regret that we were not able to live up to your expectations at so many points and I understand your disappointment. I really hope you will accept my sincere apologies for the inconvenience. You quietly right expected something more from a hotel like ours and we couldn´t provide that to you. Please do not hesitate to contact the team next time and they will show you another room category that might have a view, which would meet your needs. Also, should you wish to have a bigger selection of breakfast, do not hesitate to contact us prior to your next arrival and we would love to prepare the things you like to have for you. Dear melbguy, despite the inconveniences, I hope you enjoyed your stay in the capital of Germany and it would be my pleasure to welcome you back soon in order to restore your faith in us. Kind regards, Jan Peter van der Ree General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Modern hotel within walking distance of the main sites. Lovely rooms - well designed and kept beautifully clean. Highlight of the hotel is the rooftop pool and spa. Service was friendly and excellent. We took room only as whilst the breakfast looked very nice it was a lot more expensive to add this to the room rate. Good coffee and breakfasts can be found at the barn, 2 minute walk from the hotel.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BerlinHyatt, General Manager at Grand Hyatt Berlin
Responded 2 Jan 2020
Dear Dan W, greetings from Berlin! I want to take the chance to thank you for your recent stay as well as your positive feedback. It is great that you liked the modern design, as well as the central location of the hotel. I am happy that you also felt comfortable in you room and that the cleanliness met your needs. It is great to read that you took the time to relax at Club Olympus Spa and that the service of the team was to your entire satisfaction. My team and I hope that you had a great start into the new year and we already look forward to your return. Should you have any questions, wishes or preferences, please do not hesitate to contact us at any time. Kind regards, Jan Peter van der Ree General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We took the train. Be careful buying your train tickets. You have to validate it and carefully read the description of the tickets. We picked the wrong train tickets and got fined E60 each on our first hour in Berlin, exhausted from the airport. It was a bad experience and did not like the way they treated unknowing tourists (our passports were confiscated and our whole family, including children, lined up and being instigated.
C6740DYdn asked a question May 2023
Washington DC, District of Columbia85 contributions36 helpful votes1. What are the opening hours for the spa daily?
2. Is there a dry sauna and a steam sauna available or just a dry sauna?
3. Are the rooms dusty or smell fresh mostly?
4. Can you open the window in the room for fresh air at all?
5. Is it noisy at night around the hotel or is one side quieter than another?
1. Daily from 7:00am to 9:00pm.
2. Both are available
3. Very fresh and clean. Top notch!
4. Don't remember, but there is no need for that. AC is great and the rooms are clean and smell good.
5. The traffic on the north side could be a bit heavy, but the other directions are nice, quiet and cosy with some good restaurants nearby.
Thank you for your interest, The pool is 15 x 5 m long.
Kind regards,
Grand Hyatt Berlin Team
Usually, our check-in time is 3:00 PM. Early check-ins are subject to availability.
Kind regards,
Grand Hyatt Berlin Team
…
…
PRICE RANGE
AU$352 - AU$652 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt berlin hotel berlin, berlin grand hyatt, hyatt berlin, berlin hyatt
LOCATION
GermanyBerlinTiergarten / Mitte / Mitte (Borough)
NUMBER OF ROOMS
342
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingGRAND HYATT BERLIN - 2024 Prices & Reviews (Germany) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Grand Hyatt Berlin
Which popular attractions are close to Grand Hyatt Berlin?
Nearby attractions include SIXX PAXX Theater & Ladiesclub (0.4 km), ShowbĂĽhne Berlin (0.4 km), and Berliner Philharmonie (0.3 km).
What are some of the property amenities at Grand Hyatt Berlin?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Berlin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Berlin?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hyatt Berlin?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Grand Hyatt Berlin?
Conveniently located restaurants include Restaurant Facil, Caffe e Gelato GmbH & Co. KG, and Golvet.
Are there opportunities to exercise at Grand Hyatt Berlin?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Berlin have airport transportation?
Yes, Grand Hyatt Berlin offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Berlin?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt Berlin?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hyatt Berlin offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.