Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#79 of 604 hotels in Berlin
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Our H2 Hotel Berlin Alexanderplatz is located at the most central location in the capital. The "Alex" - Alexanderplatz is the ideal starting point for your city trip. A variety of attractions such as the television tower and the Alexa Shopping Centre you can explore on foot. In a few minutes walk to public transport, to explore highlights such as the Museum Island, the Brandenburg Gate and the Reichstag. Relax in one of our 288 modern rooms with air conditioning, flat screen TV, and bathroom with separate toilet, underfloor heating, rain forest shower and hairdryer. Three-and four-bed rooms are also available. Whether city trip, business trip or attending a trade fair in Berlin - enjoy your stay with our comfort and service.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Cannot praise this hotel enough. Firstly the staff so friendly, helpful and professional. The rooms are clean and roomy. Breakfast is well presented and plentiful. Location is brilliant. This is our third visit and will not be our last.Cannot wait to return.
Read more
Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linda Prutz, Sonstige at H2 Hotel Berlin Alexanderplatz
Responded 5 Dec 2022
Dear guest, We are thrilled about your awesome rating and the beautiful words confirming your pleasant stay at our modern hotel. It's a great motivation and acknowledgment for us which we look forward to share with our entire team. Please recommend us to your friends and come back soon for another delightful abidance. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thee hotel is well situated, 5 minutes walk from the station, from it you can start walking to any centre direction. The room was clean, new furniture, all in place, very proper for the paid price, no particular touch or personality. Great for a city break where you just need to put your head on a pillow at the end of 20km foot journey in Berlin.Breakfast was very rich, all you can think of. The space for breakfast though is not enough, was not well designed, and most of the guests (last august weekend 2020 was full) were directed to a large conference room turned into a breakfast room. Not very nice, but practical.
Read more
Date of stay: August 2020
Rooms
Location
Service
Room Tip:a room opposite to thee street noise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thea Neumann, Sonstige at H2 Hotel Berlin Alexanderplatz
Responded 12 Oct 2020
Dear Guest, Thanks a lot for bringing your great online review to our attention. It was a pleasure for us to have satisfied almost all of your expectations which made your abidance pleasant and enjoyable. We would be happy to welcome you back again soon for another delightful stay. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for 3 nights in February. Just a 5 minute walk from the main station. Breakfast was very good with the usual continental and a hot selection including scrambled eggs and meat balls. Our room had 4 single beds a small seating area and a small table and chairs. TV was good as we could watch the live football on Sky sports Germany. Only down side was not a lot of storage but for a 3 night stay it was ok. Loads of places to eat and drink nearby and overall a good base. Would recommend and we will use this hotel again
Read more
Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheaNeumann, Online Reputation Manager at H2 Hotel Berlin Alexanderplatz
Responded 3 Mar 2020
Dear Paul, How lovely to read your beautiful feedback confirming your appreciation for our conveniences and excellent service features which made your stay at our H2 Hotel delightful. Thanks a million for sharing your positive impressions with us and our future guests. We can’t wait to welcome you back again someday for another enjoyable abidance. Sincerely, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family group went over the end of February 2020. Allocated rooms on floor 5, we were amongst the noisiest rudest young people there. They ran amock until 2am, despite phoning reception little was done.
Complained to the staff the next day amd half our party were moved to level 6. The night staff were rude and uninterested, would rather spend time chewing gum and chatting in the office behind reception. On the plus side the day staff were all lovely.
The rooms were basic and very little storage space. Our room was on the main dual carriageway plus tram...very very noisy with poor noise insulation on the windows. Earplugs were needed to sleep.
Breakfast was limited, boring and poorly laid out for such a large number of people staying there. The staff were very slow to clear tables too often resulting in no clean tables.
In short, yes the location is excellent but that was probably the best thing about being in the hotel...leaving it to go out for the day. If you're over 17 I wouldn't recommend this hotel. Plenty of nicer places a little further out from here to be able to relax at the end of the day.
Read more
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheaNeumann, Online Reputation Manager at H2 Hotel Berlin Alexanderplatz
Responded 16 Mar 2020
Dear Susan, With regrets we must realize that your expectations of a pleasant stay at our H2 weren't satisfied due to mentioned inconveniences. Please accept our sincere apologies for our colleagues that had fallen short of your prospects and our usual norm. We are deeply sorry for the occurred trouble and we assure you that impolite or bearish behavior certainly isn't common at our hotel. Our entire team generally is appreciated for their kindness and to make sure it stays that way we will remind them to not neglect the passion as a host in addition to all professionalism.Due to our central location it is hard to completely prevent the noise from outside and we are sorry that it actually affected your sleeps so much. Next time please just give us a short note in advance that you prefer one of our quiet rooms facing the inner courtyard and due to our availability we will be pleased to fulfill your request. Hopefully you will give us another chance to convince you of our common warm hospitality during a future visit and thus change your point of view. Best regards, Your team from the H-Hotels // Thea Neumann - Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff was nice and we had a pleasant stay. The hotel is very well located near Alexanderplatz, which provides a very easy way to reach all the city. The rooms are small, but well organised. The cushions were very flat, so make sure you ask for some extra at at least a replacement. TV need some more extra channels, but you have some sport channels available (in German). Breakfast if very busy at some hours, but if it is full they take us to the next hotel (H4) which is very nice.
Read more
Review collected in partnership with this hotel
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linda Prutz, Sonstige at H2 Hotel Berlin Alexanderplatz
Responded 11 Apr 2023
Dear guest, Many thanks for leaving us and our future guests a great review. We are happy about your kind feedback confirming the positive impressions of your comfortable and pleasant stay at our hotel. Hopefully we can welcome you back again someday for another enjoyable abidance with us. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first trip to Berlin and the hotel that had been recommended to me by family was beyond my somewhat limited budget. I then booked this one based on the overwhelmingly positive reviews. I was not disappointed. It’s only a five-minute walk from the transport hub of Alexanderplatz and within easy walking distance of the Museumsinsel, Hackesche Höfe, Nikolaiviertel and even Brandenburger Tor. My room was surprisingly spacious, well equipped and spotlessly clean and staff was highly accommodating. One waiter fetched me GF bread and DF yoghurt the second I entered the breakfast room every day and on one occasion even presented me with two slices of vegan cheese as a special treat. talk about going above and beyond. I hope my first trip was not my last, and I’ll definitely be staying there again.
Read more
Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linda Prutz, Sonstige at H2 Hotel Berlin Alexanderplatz
Responded 11 Sept 2023
Dear Guest, Thanks a million for having stayed at our hotel and for giving us such an awesome rating. How lovely to know that with our guest oriented service and great comfort we have managed to fully satisfy your expectations of a delightful abidance. Please come back soon for another wonderful time in nice atmosphere and convenient location. Kind regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff on reception were abrupt, and rude, on arrival.
We booked a room away from smoking area and were given a room directly facing the smoking area so had to have our window closed the entire time. The air con in the room didn’t work. It blows hot air, even when set to cold, and the windows and doors are closed (as is needed).
Reception didn’t care and were uninterested. Asked for a fan, they don’t have one.
Curtains don’t fit the room so every morning we were woken early by the light. Also no privacy.
Rooms are cleaned really early (8.30) and the staff don’t wait before they enter.
The restaurant is great, however, and the staff in here are brilliant.
Read more
Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linda Prutz, Sonstige at H2 Hotel Berlin Alexanderplatz
Responded 30 Oct 2023
Dear guest, Thank you for staying with us and for reviewing your experiences which unfortunately were not as positive as we would have wished for. Please accept our apologies for the heat in your room which affected your well-being so much. Actually the aircon only works properly during the summer time. As soon as the outside temperature drops below 22 degrees it is supposed to be used as a heater. We are also sorry for our colleagues from the reception who have fallen short of your prospects and our usual norm. We assure you that impolite or inattentive behavior certainly isn't common and our entire team generally very much appreciated for their kindness. To make sure it stays that way we will remind them to not neglect the passion as a host in addition to professionalism. Hopefully you will give us another opportunity to convince you of our great hospitality during a future visit and thus change your point of view. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
The hotel is very clean and well maintained overall. The breakfast buffet is very well stocked and the food is very fresh. The prices in the hotel restaurant are very reasonable. The service at reception and throughout the building is very friendly. There are enough parking spaces in the parking garage (entrance behind the hotel, Alex-Wedding Str.). The location of the hotel is very attractive, as it is about 3-4 minutes walk to Alexanderplatz and 10-15 minutes to Hackscher Markt.
Read more
Review collected in partnership with this hotel
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms were so dirty and unclean. Hotel staff waa not Hotel staff waa not serious about fulfilling customers request as it was ignored twice. Room were so dirty and unclean that no-one would pay such huge rent for such accommodation.
Read more
Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linda Prutz, Sonstige at H2 Hotel Berlin Alexanderplatz
Responded 4 Jan 2024
Dear guest, With regrets we must realize that we couldn't convince you of the great service features our H2 Hotel generally is appreciated for. Please accept our sincere apologies for mentioned inconveniences which in fact are not the usual case. We must admit that we are just as disappointed as you are about your experienced lack of cleanliness. Impeccable hygiene is our top priority and we do not tolearte any meanderings. Therefore we have forwarded your complaint to our housekeeping management for their consideration. Hopefully your future trip to Berlin will be more pleasant and meet your expectations in every aspect. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is well located only a few minutes’ walk from Alexanderplatz station, from where you can go to any part of Berlin. There are lot of attractions within walking distance. Berlin TV Tower is about 1 km from this hotel. Reichstag Building, Memorial of the Berlin Wall, Brandenburg Gate and Holocaust Memorial are all within 3 kms. Though it’s close to Alexanderplatz, it’s located in a quiet area.
Though I read it’s a budget hotel, the tariff didn’t justify it. Rooms are small, but neat and is provided with amenities like TV, free Wi-Fi, telephone, etc. Bathroom had only body wash and a hair dryer. Bathroom floors get wet very quickly as the glass doors and the panel had gaps. The room heating was not working. Fridge, Electric kettle and locker are not provided. No complimentary water. The room had no cupboards.
Breakfast was excellent with a wide spread of spread of bread, cheese, sausages, salami, eggs, fruits, cakes, cereals, juice, yogurt, salads, olives, coffee and tea. The breakfast area does get very busy and chaotic by 8. As the breakfast starts at 6:30 each morning, next day we went early and had a quiet breakfast.
Hotel had a restaurant which served food and drinks. Restaurant staff was exceptionally nice. There are plenty of restaurants and pubs in the locality. There is a beer garden very close to the hotel.
The front office staff were not very welcoming
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linda Prutz, Sonstige at H2 Hotel Berlin Alexanderplatz
Responded 22 Nov 2023
Dear guest, Thank you for your recent stay and for sharing a kind detailed review with all your experiences. We are glad to have reached your expectations in most aspects and enabled your abidance overall enjoyable although to our regrets your room was not to your full satisfaction. Please accept our apologies for the heating which wasn't working and rest assured that our maintenance team will take care of it right away. We hope to meet again someday at one of our H-Hotels in Berlin. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Berlin area.
PRICE RANGE
AU$162 - AU$284 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBerlinMitte / Mitte (Borough)
NUMBER OF ROOMS
252
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
