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The Westin Grand Berlin

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#95 of 633 Hotels in Berlin
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The Westin Grand Berlin
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2,618 Reviews from our TripAdvisor Community

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Showing 1,655: English reviews
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Toronto, Canada
Reviewed yesterday NEW

We stayed for three nights at the Westin Grand in Berlin. This was definitely one of the best stays I've had with the Westin brand. While Westin hotels are known for their modern appeal this experience was a stark contrast. The building is on the older side and the grand staircase in the middle of the lobby takes you back...

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Helpful?
Thank Pranav S
Reviewed 2 days ago NEW

I've been staying 3 days in the hotel.... Threatment ugly, people awful and service as a 2 stars place.... Expencive but with no services... I really can't uderstand the way they treat clients.... Nice position but NEVER to be done again... Stay away frm there... Seems to be in a 70ies place...

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Helpful?
Thank Daniele C
Chicago,Ill
Reviewed 2 days ago NEW

Told when we booked breakfast was included, nope, we got charged $32.00/day/person. It was very good for sure, but not worth $64.00/day. Internet... A $15.00/day charge, in this day and age?? C'mon, and it was crappy service, I had to use cellular data more. Business center? Another joke, you got 15 minutes "free", but, with a Euro keyboard, it took...

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Helpful?
Thank tngagrv
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, we do our daily work to be a pleasant home for a while for our guests. And we always regret when we could not meet their expectations. Thank you for letting us know your impressions. If breakfast is included can be seen on the confirmation; we regret if you had a wrong information. Free internet is offered in...

Dublin, Ireland
Reviewed 3 days ago NEW

Lovely hotel. Rooms lovely, bed amazingly comfy. Helpful concierge with good restaurant recommendations. Beautiful pool area but no jacuzzi. Lovely staff on reception bar staff a little cold. Would definitely come back

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Helpful?
Thank Dinny F
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Lovely review. We love to have pleased you and looking forward to your next stay with us, dear Dinny. The Westin Grand Berlin-Team, Andrea W.

Camden, Delaware
Reviewed 4 days ago NEWvia mobile

The rooms are adequate. Comfortable beds, nice amount of room, nice staff for the most part. I don't like that they don't offer any type of air conditioning during winter months. If your room is warm the only way to cool it down is by opening the window. Behrenstraße is right outside and the traffic noise is high, even at...

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Helpful?
Thank skyserf
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Guest, First of all we thank you for your stay with us and letting us know your thoughts. Indeed we have a two-way-system for heating/cooling: only in summer the air condition is operating for cooling, in winter heating can be turned on or off. Our rooms are situated neither to the streets (Unter den Linden or Friedrichstrasse or Behrenstrasse)...

Paris, France
Reviewed 1 week ago via mobile

Had a nice stay. I had booked a room with terrasse, obviously they did not take it into account when they gave me my keys. They changed me after. They lend umbrellas. The breakfast is good, a buffet with many fresh things, but 30euros + is quite expensive for that when there isn't so many hot dishes. Beds are good,...

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Thank NathalieH36Paris
Reviewed 1 week ago via mobile

This should have been a 5* review - our room was stunning, so comfortable and very impressive. We had a slight issue with the coffee machine and someone was with us right away fixing the issue. We didn't include breakfast in our stay, but we decided to go on the 2nd morning of our stay, we had looked at the...

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Thank LouMil18
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Guest, We thank you for having chosen our hotel and we love that you enjoyed your stay in generally. Regrettably some issues with service standards came up and we ask for apology for any inconveniences. For those who don't like the great variety of the buffet we offer à la carte menue or a slight variant of the breakfast....

London, United Kingdom
Reviewed 1 week ago

Everyone in my party of 6 enjoyed this hotel, although the WiFi was patchy in certain rooms (on the 6th floor) which meant that some needed to visit the reception to access the internet. The rooms are adequately sized, & seem recently refurbished to a high standard. The lobby bar is good, but the swimming pool is quite small. The...

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Helpful?
Thank zakl186338
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Guest, It is a pleasure to see that you had a pleasant time with us and in Berlin. Thank you for your stay - we are looking forward to see you again in the not too distant future. The Westin Grand Berlin-Team, Andrea W.

Wrexham
Reviewed 1 week ago via mobile

We visited The Westin to celebrate my 50th and on first impression it appeared to be a very nice Hotel.I had requested a room with a nice view but was given one with a view of grotty roof tops and at reception they then tried to upgrade us to a room with a nice view for €40 per night extra..Errrr...

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Thank SnowyWrexham
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Guest, Also after a while: Congratulations to your 50th Birthday! It is a honor that we may be the place to celebrate it. Please be assured that we always try to consider our guests request especially in such special cases and if possible we offer an upgrade free of charge. Without any further details we can not comment in...

Hof, Germany
Reviewed 2 weeks ago

We got upgraded to a Junior Suite. While the upgrade itself was nice, the room was not really so. The furniture in the room was old-fashioned, the winter blanket was very heavy (it felt like several kilograms), the wood above the bedroom window was worn. The service was very good. This was the reason why I gave "very Good" instead...

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Helpful?
Thank Jakob G
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Jakob, Thank you for your stay and the nice review of our hotel! Please be informed that we have started with soft renovation of our rooms; they will get a renewed face and we are sure you will like it. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Westin...

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Staying in Mitte

Neighbourhood Profile
Mitte
The centre of Berlin, Mitte is most famous for sights like the Brandenburg Gate, Alexanderplatz, and Museum Island. The central location makes this one of the city's most expensive places to live. It is here the oldest traces of the city can be found, and evidence of some significant transformations, as well. The gangsters that once ruled the impoverished streets between Alexanderplatz and Hackescher Markt have given way to an international crowd pursuing fashionable designer clothes, the newest food trends and frequenting the many craft shops. Graphic designers have taken up residence in what used to be backyard barns and stables. There are still vestiges of the old days, however. The occasional housing complex is a reminder of the neighbourhood’s past. And if you look carefully, an old 1920s ball house nestled amongst the art galleries and exhibitions of Auguststrasse can still teach you how to dance the old fashioned way.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Relish Restaurant & Bar
Relish Restaurant & Bar
Cuisines: European, French, International, Central European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance. 400 Elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa with indoor pool, fitness area, business center, 10 function rooms. Have a little relaxation and stay well! ... more   less 

Additional Information about The Westin Grand Berlin

Address: Friedrichstrasse 158 - 164, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Price Range: $165 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Berlin 5*
Number of rooms: 400
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Also Known As:
The Westin Grand Berlin Hotel Berlin
Westin Hotel Berlin
Westin Berlin
Berlin Westin
Hotel Style:
#33 Spa Hotel in Berlin
#45 Business Hotel in Berlin
#69 Romantic Hotel in Berlin
#70 Family Hotel in Berlin
#72 Luxury Hotel in Berlin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Berlin staff and other travellers.
24 questions
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Questions? Get answers from The Westin Grand Berlin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Come early to the breakfast buffet as it can get quite crowded during the peak morning hours.”
 of 5 bubbles 5pranavs, 28 Mar 2017 | Read review
“Get rooms as far from elevator as possible, they are all redone.”
 of 5 bubbles tngagrv, 27 Mar 2017 | Read review
“Visit Cookies & Cream (trendy veggie restaurant) at the back of the hotel.”
 of 5 bubbles zakl186338, 20 Mar 2017 | Read review
“Garden view Rooms were very quite”
 of 5 bubbles vincentc420, 28 Feb 2017 | Read review
“decided to upgrade with breakfast rather than a view - good decision as we spent all our time in the city and breakfast is Really Good!”
 of 5 bubbles 601emmam, 26 Feb 2017 | Read review
5 of 5