Holiday Inn Express Berlin - Alexanderplatz, an IHG Hotel
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Holiday Inn Express Berlin - Alexanderplatz, an IHG Hotel
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Holiday Inn Express Berlin - Alexanderplatz, an IHG Hotel
631 reviews
Getting there
Great for walkers
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The Holiday Inn Express Berlin - Alexanderplatz garners praise for its spotless rooms and well-kept facilities, with the hotel's cleanliness being a standout feature. Many visitors appreciate the staff's attentive and friendly service, although there have been occasional mentions of unresponsiveness.
Its prime location near the river Spree and Alexanderplatz is frequently lauded for convenience. While reviews on room sizes and value for money are mixed, the amenities, including satisfactory breakfast and soundproof windows, contribute to a positive guest experience.
Location
Convenient
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
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The hotel is located in an excellent central location, a few minutes from Alexanderplatz, in a quiet street. Comfortable, without great luxuries, it offers standard-sized and bright rooms (we were on the sixth floor out of seven...); negative notes little space for linen and bathroom without window or ventilation. The cleanliness was particularly appreciated (when we entered the room it was pleasantly scented). The breakfast room is large, where you can enjoy an excellent breakfast, with a wide range of desserts too. Prices normal. Reception staff very courteous, efficient and helpful.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel, very comfortable rooms, friendly helpful staff. Very close to Jannowitzbruke station and Nicholas square for dining on the river. I would recommend this hotel and definitely come back. Though initially I walked past it as there isn’t a sign out front or I didn’t see it. But it’s in a nice quiet area. Berlin is an Amazing place.
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Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Busonero, Inhaber at Holiday Inn Express Berlin - Alexanderplatz, an IHG Hotel
Responded 18 June 2023
Good morning Kingdom L, thank you so much for the great review regarding your stay with us. Please note that your feedback is extremely valuable to us, because it is the best way we can improve our services. It would be great to welcome you soon again here in Berlin. Have a nice week! Best regards Carina L. Front Office Agent
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Hotel Holiday Inn is a good hotel. Light, clean rooms with good beds, powerful shower and nice soft towels. It is also quiet in the room, you hardly hear any sounds from the surroundings. The breakfast is good and extensive. Delicious fresh fruit is also available. Staff are friendly
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Strategic location for visiting Berlin: in front of the hotel there is a stop on the U2 underground line, a 5-minute walk from a U8/S-Bahn stop and Alexander Platz is also within walking distance. The rooms are basic and clean, the breakfast very varied both sweet and savory. Less positive aspects: the room is cleaned every two days (it is cleaned daily only on request at reception) and the bathroom has neither window nor suction fan. It can be useful to know that: in the bathroom there are no courtesy products except for soap-shampoo-conditioner (any other products can be requested at reception) and the hair dryer provided has an autonomy of only a few minutes before overheating and going into block (for long stays it is advisable to bring one from home). Overall a great value for money!
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is located in an excellent position for visiting Berlin both on foot and by public transport. The metro stop is in front and the airport train is just a few meters away. Very clean and equipped with everything you need except the hairdryer which comes off every 30 seconds, drying your hair was a challenge, otherwise nothing to say. Good breakfast even if richer in savory than sweet, some cake or tart would be nice It was appreciated by those like me who are used to making it sweet. There is no fridge and wardrobe, there is a tiny hanging space.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I got into the city by train in the mid-afternoon and took the U-Bahn to a station close to the hotel. A short walk later and I was at the hotel, which is located by the roadside, so it is hard to miss. I was efficiently checked in by Carina, and the process was over in 7 minutes or so.
The room I was assigned to was tastefully decorated and maintained well, and the standards of a Holiday Inn Express room were present. Most importantly, it was clean and hygienic. A quick glance at the information on the TV, and having read the in-room collaterals, I knew what to expect for the duration of my stay. My daily breakfast would also be taken care of as it is inclusive with the room rate, so I loaded myself up at breakfast time each day.
A feedback though…I had wanted to launder my clothes as it says on the TV that the service was available, but when I brought my clothes down to the reception counter, I was told it was not available anymore. Perhaps the information page on the TV needed to be updated. Towards the end of my stay, the restaurant also ceased to operate when a few nights before it did.
Nevertheless, to me, all these were minor and certainly did not mar my experience.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sasha Kastelan, Inhaber at Holiday Inn Express Berlin - Alexanderplatz, an IHG Hotel
Responded 11 Sept 2022
Dear CCHSingapore, We would like to thank you for the time you took in sharing your comments surrounding your experience at our property. It is our pleasure to know that you had a very nice holiday with us. We are grateful that you have noticed the warm welcome of our team. It is great to know that they did a good job. Rest assured that we will continue to give our best level to achieve and exceed your expectations. We hope you will visit us again. Best regards, Janina F. Front Office Manager
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Great hotel next to an underground station which you will really appreciate after walking all day. Also only 15min walk to alexanderplatz where the main train station is and shopping centre.
The staff were so friendly and helpful and food in the restaurant is delicious, limited menu but we found enough choice for us for a couple of days. We didn't get his name, but the gentleman managing the bar/restaurant was also really friendly and helpful.
The room was only small, we had a large king-size bed and the sofa bed pulled our for our daughter and there wasn't much room to walk around but it was ample for us as we were out most of the day. There are large bottles of shampoo, conditioner and bodywash in the shower, dove when we were there. And a small hairdryer which wasn't great but did the job eventually. Room was cleaned each day. Breakfast was good, usually cold breakfast selection plus scrambled eggs and boiled eggs.
The little shop in the foyer selling drinks and snacks was great after a long day sightseeing. A bit expensive but there are no shops immediately nearby so we didn't mind paying rather than walk any further to find a shop.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sasha Kastelan, Inhaber at Holiday Inn Express Berlin - Alexanderplatz, an IHG Hotel
Responded 2 June 2024
Dear Escape, Your insightful review is greatly appreciated. We're delighted to learn that our location and friendly staff met your needs and expectations. It's especially heartwarming to hear that you enjoyed our restaurant's offerings and our convenient lobby shop. We strive to create a comfortable and satisfying experience for our guests, and it seems that we were successful in most areas during your stay. However, we've noted your comments about the room size and the hairdryer. We always strive to improve and provide a variety of amenities to suit all our guests' needs, like additional hairdryers available at the reception. It's worth noting that our breakfast buffet is designed to cater to all tastes and dietary requirements, with high-quality and varied products. We hope you found this satisfactory. We look forward to welcoming you again in the future at Holiday Inn Express Berlin Alexanderplatz. Best regards, Janina F. Rooms Operations Manager
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We stayed here for 3 nights in mid-September 2023. We chose this hotel due to price and location. It is close to metro stops and an easy to walk to many tourist attractions. We had a very warm welcome at check in. Room 525 is a small, basic room with 2 twin beds. Each bed offered a hard and a soft pillow to choose from. There are no drawers for clothes, but there are hanging bars. There are many electrical outlets including usb ports by each side of the bed. Towels were thin and even though we hung them for re-use each morning, they were replaced. There were a few cleanliness issues with mildew in the show grout and a few stains on the carpet. Breaks fast was good with a wide selection and machines for coffee, hot chocolate and tea. The breakfast area was packed each morning, but the staff did an excellent job of clearing dishes to free up tables and replenishing breakfast foods. I would recommend staying here.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sasha Kastelan, Owner at Holiday Inn Express Berlin - Alexanderplatz, an IHG Hotel
Responded 7 Oct 2023
Dear Gregar213, thank you for taking the time to tell us about your experience at Holiday Inn Express BERLIN - ALEXANDERPLATZ. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. With best regards, Anika W. Front Office Agent
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This hotel is located in a prime location, in the center of Berlin (many important places are within walking distance, on the S-Bahn line that takes you directly to the airport (the stop is not far away). The hotel is newly built and the rooms are large, well looked after and equipped, even the bathroom is well maintained and comfortable; the bed very comfortable There is a very comfortable bar and restaurant which is difficult to find in this category, there is also a reading room and an internal outdoor courtyard The breakfast is plentiful and of good quality The staff is welcoming, knowledgeable and extremely helpful Excellent prices
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: La colazione è sempre molto affollata, considerate gli orari migliori che sono indicati
Il...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 4 Nights and what a great Hotel, Staff are all friendly and really helpful also they all speak amazing English which is really helpful as my German is poor ! The hotel is within a 20 minute walk of all the main sites in Berlin and a shorter walk to Alexanderplatz centre but we found it nice and quiet. To the rear of the Hotel is the River and a River Path which was lovely to walk along. The rooms are spacious and modern and both our rooms were spotlessly clean! There was Tea and coffee making facilities which were topped up daily and a large screen TV, The Bed was large and extremely comfortable, Also liked the chair and table a nice little touch ! We used the Bar which was reasonably priced for a hotel bar and the Barman was really chatty and friendly! Breakfast was fine a nice selection of continental nibbles along with porridge yogurt and fruit ! The outside area was nice too! Great Hotel and stay. I will definitely be staying here again next time in Berlin.
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Date of stay: July 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sasha Kastelan, Inhaber at Holiday Inn Express Berlin - Alexanderplatz, an IHG Hotel
Responded 4 July 2024
Dear HuM1923markh, It's heartening to hear about your delightful experience at Hotel Holiday Inn Express Berlin Alexanderplatz. It's our pleasure to have you stay with us. Your compliments towards our friendly and helpful staff, our convenient location, and the overall comfort of your stay are truly appreciated. We are particularly pleased that you found our rooms to be spacious, modern, and clean. We take pride in providing top-notch facilities to our guests, and we're glad that you enjoyed the in-room amenities, including the tea and coffee making facilities and the large screen TV. Our hotel's bar and breakfast are indeed guest favorites, and it's delightful that you had a similar experience. We strive to offer a wide variety of choices in our buffet, including high-quality, vegan, and gluten-free options, to cater to every guest's preference. We're also glad that you enjoyed the quite location by the river, and the convenience of being within walking distance to Berlin's main sites. We believe it's these little things that make a stay truly memorable. Your intention to stay with us again during your next visit to Berlin is the best compliment we could receive. We eagerly look forward to welcoming you back. Best Regards, Janina F. Rooms Operations Manager
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Swansea, United Kingdom49 contributions67 helpful votes
Really sorry but like the other answer I do not know where the outlet centre is. Alexanderplatz station is only a 10 minute walk away and as already mentioned the transport system is very good
If you go to the hotel website, you should be able to find the email address and phone number under “hotel details“. I tried to list it here for you, but I keep getting a message that I may not include website links in my answer. (even though I believe it is not a website link.) Sorry.
The TXL bus from Tegel Airport goes to Alexanderplatz. You can get down at the last stop or the one before it, Marienkirche, and walk to the hotel. It takes about 10 mins. to walk from either of these stops. If you do not want to walk this much you have to take X9 Bus + U2 subway combination and get down at Bhf Klosterstraße. The hotel is just across the street from this station.
There are more places to choose from in the Berlin area.
PRICE RANGE
AU$150 - AU$263 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBerlinMitte / Mitte (Borough)
NUMBER OF ROOMS
186
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