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Altstadthotel Arch

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128 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Rio de Janeiro, RJ
Level Contributor
14 reviews
Reviewed 1 week ago

The hotel is well located in the city center. A drawback was the fact that our room was hard to reach. Although the hotel has a lift, it still not enough to avoid one to walk for long corridors and carry luggage up and down through some staircases. The staff could be more friendly on this aspect and help the... More 

Helpful?
Thank Jonathan A
1 review
Reviewed 14 September 2016

It was a really nice stay, the room service was great. The location is perfect if you want the vibrancy of Regensburg (not so much if you want a good night's sleep, they do have ear plugs for that). It has some connectivity issues for internet though (I guess it has to do with the really thick walls, being an... More 

Helpful?
Thank Souvik G
Peterhead, United Kingdom
2 reviews
Reviewed 13 September 2016

Very well located for tourists, right in the heart of the old town close to fantastic restaurants, excellent decor and friendly staff , only small criticism being the car parking is a short walk away.

Helpful?
Thank EWAN R
Limerick, Ireland
Level Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 7 September 2016

I could be very negative and focus two big challenges I had with this hotel... no aircon and terrible wifi! If these are must have features for you this is not the right hotel and for me was a poor choice for a business trip but on the other side if I was staying for pleasure the rooms were comfortable... More 

Helpful?
Thank mcg1979
knerr, Leiter Gästebetreuung at Altstadthotel Arch, responded to this review

Dear guest, thank you very much for your very fair Feedback. I am very sorry you had discomfort with the WIFI. I also apologize for that. Please be so kind and let me know your room number to repair it. BEST WISHES, Nadine Gregor - Customer Care More 

1 review
Reviewed 18 August 2016

The location for this hotel is fantastic, the breakfasts are good, and the bed was comfy. So it does the job. But it's very basic, and a lot of the basics are missing. For example, there was no wifi in our room (and, judging by all the people sat with their computers on the stairs and in the corridors, we... More 

Helpful?
Thank Daniel C
Haarlem, The Netherlands
Level Contributor
6 reviews
3 hotel reviews
Reviewed 25 July 2016

The hotel is located at a central place with around a lot of interesting restaurants and musea. It has an 'ancient' look which also was visible in the room. The room was small and some less important things were missing. Staff was not very friendly at the start. The last day was better.

Helpful?
Thank ribbensinfo
knerr, Leiter Gästebetreuung at Altstadthotel Arch, responded to this review

Dear Guest , thank you so much for your given impressions. I am very sorry the stuff were not friendly at all time. This is not the standard of our house and I very apologize for that. We hope you give us a second chance and we can prove it. Sincerely, Nadine Gregor Customer Care More 

Bonn, Germany
2 reviews
Reviewed 25 July 2016 via mobile

Beautiful building, acceptable room, friendly staff. The bed is a bit too small, but the worst is the unbearable noise coming from the street. Impossible to sleep, in principle i didn't get what i want a hotel for: to sleep somewhere. But at least in the lack of sleep i can watch this nice old building from the inside during... More 

Helpful?
Thank Oldamur
knerr, Leiter Gästebetreuung at Altstadthotel Arch, responded to this review

Dear Guest, I am very sorry you were bothered by the noise. Unfortunately, this brings a hotel in the heart of the city with it. You might want to test our beautiful hotel in the cold months? Since it is quiet on the roads as in the summer ;-) Looking Forward to welcome you again, Best wishes and regards Nadine... More 

Travellers are raving about these Regensburg hotels

Linkoping, Sweden
Level Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 May 2016 via mobile

Stayed here for 2 nights in a business trip. The room was clean, comfortable, and nice. My room was nice and quite, but my colleague's room that facing the square was a bit more noisy. The breakfast was very good. The location was great. It was central and there are many restaurant around. The staff was nice, efficient, and proffesional.... More 

Helpful?
Thank ZD12345678
knerr, Leiter Gästebetreuung at Altstadthotel Arch, responded to this review

Dear Guest, thank you very much for your great Feedback to your stay with us. We are looking Forward to welcome you again. Best wishes and regards from Regensburg Nadine Gregor Customer Care More 

Flitwick, United Kingdom
Level Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 March 2016

I've stayed at this hotel on a number of occasions for business - the last trip was in 2012. The hotel remains a good quality place to stay in Regensburg and it would seem that all of the bathrooms have now been modernized :) Breakfast was pleasant with a good selection and friendly staff on hand to help. I still... More 

Helpful?
Thank Andy S
knerr, Manager at Altstadthotel Arch, responded to this review

Thank you very much for your great feedback to your Altstadthotel Arch. We are looking forward to welcome you soon, again. Bavarian wishes and regards, Nadine Gregor Customer Care Regensburghotel.de More 

Bayan Lepas, Malaysia
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 December 2015

Stayed here end of November for 5 days . The room given is old and basic . No kettle or fridge and also no aircon. Didnt like the location of the room whereby after you take the lift , you still have to climb a flight of stairs to reach to your room . It will be a problem when... More 

Helpful?
1 Thank cyongyong

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Altstadthotel Arch

Address: Haidplatz 4, 93047, Regensburg, Bavaria, Germany
Region: Germany > Bavaria > Upper Palatinate > Regensburg
Price Range: $177 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Altstadthotel Arch 4*
Number of rooms: 65
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Hotel Style:
#11 Luxury Hotel in Regensburg
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Questions & Answers

Here's what travellers have asked, with answers from Altstadthotel Arch staff and other travellers.
2 questions
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Questions? Get answers from Altstadthotel Arch staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one near the elevator!”
 of 5 bubbles jonathana303, 20 Nov 2016 | Read review
“Whichever room you choose, there's going to be some noise from the streets at night. So, use the earbuds if you want to sleep well.”
 of 5 bubbles souvikg717, 14 Sep 2016 | Read review
“Rooms overlooking the square at the front of the hotel are noisy, especially in the summer”
 of 5 bubbles ajssw19, 23 Mar 2016 | Read review
“Ask for rooms facing haid platz for good view”
 of 5 bubbles YumGuru, 29 Mar 2015 | Read review
“If more than one person check the room size”
 of 5 bubbles Hkavet, 6 Sep 2014 | Read review
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