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Hotel Cristal

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584 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Richmond, California
Reviewed 19 April 2013

Nice to be literally down the street from the Hauptbanof main train station, but this is a questionable neighborhood. Lots of casinos and gentlemen's clubs line the streets. Couldn't find a laundromat or supermarket but nice 1 euro store (like a dollar store) around the corner for water, snacks, and extra socks. Rooms nice and clean. Minibar and laundry service...

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Helpful?
Thank steph2tdf
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear steph2tdf, thank you very much for your review. Even the railway station district in Munich has its own charm. Cultural diversity is a priority here and there are some beautiful places and unique shops all around. In our opinion, the prices of the mini-bar, Wifi and laundry service are appropriate. Nevertheless, we hope you had a nice stay in...

Herning, Denmark
Reviewed 26 March 2013

My Story with Hotel Cristal customer service goes likes this. I booked a room on Best Western homepage. 10 min after i have booked the room, my company changes my travel plans, and i do not need the room. I then ASAP call the customer service from Best Western and explaining them my problem. They tell me that i have...

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Helpful?
6Thank Schou
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear Schou, we’re sorry for the inconveniences with your booking. BEST WESTERN offers different kind of rooms and cancellation policies. Referring to the room types and cancellation policies there are different kind of room rates. You decided for a cheap rate which denied a cancellation. That's why you were charged for your reservation. This is cleary stated in the reservation...

Houston, Texas
Reviewed 23 March 2013

We stayed at this hotel near the train station for one week in August with my family and a further three weeks in December. They have a strange but very nice policy of giving out the best rooms that are not occupied. In English: My wife and I as well as my brother and his fiance stayed in suites (living...

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Helpful?
Thank deon-keyser
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear deon-keyser, thank you very much for your review. If our suites are not reserved, it’s a god possibility to offer these for a lower price. We hope you enjoyed your time in Germany. It would be nice if we were to have you back as our guest in our hotel again. Yours sincerely, BEST WESTERN Hotel Cristal

Columbia, California
Reviewed 21 March 2013

I stayed at this clean contemporary hotel near the central railroad station for one week in February 2013. I have been here before and I have always enjoyed this small business hotel. It has all the basics covered: Great modern well-light rooms, super clean, helpful front desk, nice little bar with a few tables, small dining area with a limited...

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Helpful?
1Thank travelinman_CA
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear travelinman_CA, thank you very much for your feedback, we will pass that on to our staff. Julie will be especially pleased. We are happy that you had such a great time in Munich. We would be delighted to welcome you in our house again for your next stay. Yours sincerely, BEST WESTERN Hotel Cristal Team

Budapest, Budapest, Hungary
Reviewed 18 March 2013

The hotel is in an excellent location if you are traveling to Munich by train, as it is only about 5 minutes walk from the station. The neighborhood was a little dodgy, but I don't think dangerous. The room was nice and clean, the staff was helpful and spoke English fairly well, and there were no hassles or extra paperwork....

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Helpful?
Thank Timothy H
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear Timothy H, thank you very much for your rating. We hope you had a great time in Bavaria. The region around the Hauptbahnhof has also nice corners and there are also lots of friendly people on the street and it is not dangerous. It would be nice if we were to have you back as our guest in our...

ireland
Reviewed 9 March 2013

This hotel is grand for a stopover but it is in a bad location if you want to absorb Munich as a city break the streets surrounding the hotel are full of cheap strip club and casinos and good restaurants are scarce in the area. If I was going back I would pick a better location as it probably will...

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Helpful?
Thank Martin M
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear Martin, thank you very much for your review. Munich is a lovely city with lots of beautiful places. so come again and discover this city! It’s just great. Many dear greetings from Munich, BEST WESTERN Hotel Cristal

Manchester, United Kingdom
Reviewed 23 February 2013 via mobile

We stayed here from 17-21 February for a short break and found no problems with the hotel. The hotel is 5 minutes walk from Hauptbahnhof and about 10-15 from Marienplatz. The hotel breakfast was €16 each so we went to one of the many bakery places in Hauptbahnhof on our way out each day and found something cheaper. There's also...

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Helpful?
2Thank Shellbean
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear Shellbean, thank you very much for your rating. We are very sorry for the inconveniences with our wifi! The problem is that so many people are connecting at the same time, so the system can be overloaded with so many requests. But in our opinion 3,90 Euro is a fair price. We hope you enjoyed your time in Bavaria....

Yass, Australia
Reviewed 6 February 2013

We stayed at this hotel in the week before Christmas during a one night stopover in Munich. The location was great, just a short walk to and from the main train station. After a long haul flight we caught the train from the airport and walked to the hotel. Even though we arrived in the morning our room was ready...

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Helpful?
Thank martiypants
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear martiypants, thank you very much for your review. Munich has very lovely places, so come again and enjoy this beautiful city in summer. It’s just great: You can go to the beachbar at the Isar or you can enjoy the nature in the English Garden. It would be nice if you stay with us on your next time in...

Birmingham, United Kingdom
Reviewed 19 December 2012

hotel is ideally located easy reach of most points of interest. clean room, great price on the mini bar in the room about £4.30 for a bottle of coke, orange juice, 2 bottles of beer, chocolate and nuts, but this will lead you into false sense of security as the hotel Bar was over priced, £19 for 2 double disarono...

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Helpful?
Thank twilight4eva
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear twilight4eva, thank you very much for your rating! Nevertheless, we hope you had a lovely time in Munich. It would be nice if we were to have you back as our guest in our hotel soon! Yours sincerely, Hotel Cristal Team

Wrexham/Oxford
Reviewed 12 December 2012

We stayed at this fine hotel for 3 nights from 7-10th Dec. There were 6 adults and my 20 month old baby girl. We had 3 rooms and my husband and I had a triple room with a very nice travel cot for our daughter. It was beautifully made up and she loved going to sleep in it! The other...

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Helpful?
Thank sianbo1
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear sianbo1, thank you very much for your rating! We want to apologise for the problems with the breakfast. Nevertheless, we hope that you enjoyed your time in Munich. It would be nice if you were on your next stay in Munich with us again! Yours sincerely, Hotel Cristal Team

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
The Hotel Cristal in the center of Munich is the ideal starting point for your stay in Munich. The central downtown location near the main railway station, the house has a very good transport link (S-and U-Bahn, tram) with direct connections to the airport (45 minutes) and the exhibition center (20 minutes). The city center nearby offers countless shopping (Kaufingerstrasse, Maximilianstrasse). Many attractions and the world-famous Oktoberfest on the Theresienwiese are just a walking distance away from the Hotel Cristal. ... more   less 

Additional Information about Hotel Cristal

Address: Schwanthalerstr. 36, 80336, Munich, Bavaria, Germany (Formerly Best Western Hotel Cristal)
Region: Germany > Bavaria > Upper Bavaria > Munich
Price Range: $91 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Cristal 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Munich
Munich Best Western
Hotel Style:
#75 Luxury Hotel in Munich
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cristal staff and other travellers.
11 questions
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Questions? Get answers from Hotel Cristal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure that you book a room at the rear of the hotel otherwise would hardly sleep at night. Arranged by prior the charging of the internet.”
 of 5 bubbles spyridonangel, 17 Nov 2016 | Read review
“Ask for a room at the back if you want a good nights sleep”
 of 5 bubbles 416timp, 14 Nov 2016 | Read review
“Ask for rooms away from the street”
 of 5 bubbles IluvnjNewJersey, 28 Oct 2016 | Read review
“ask for a room at the back of the hotel for more silence at night”
 of 5 bubbles MrRollT, 26 Oct 2016 | Read review
“Away from the street if there's such a thing.”
 of 5 bubbles riain, 19 Jul 2016 | Read review
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