Sure Hotel By Best Western Muenchen Hauptbahnhof
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Sure Hotel By Best Western Muenchen Hauptbahnhof

Arnulfstrasse 12, 80335 Munich, Bavaria Germany
Traveller (45)
Doppelzimmer Standard
Room & Suite (46)
Colazione
Dining (16)

View prices for your travel dates

AU$106
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

3.5
#303 of 421 hotels in Munich
4.4 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
3.4 of 5 bubbles
Value
At the Sure Hotel By Best Western Muenchen Hauptbahnhof in Munich, BY, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Breakfast available
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Vending machine
Room features
Desk
Housekeeping
Safe
Telephone
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
3.0 of 5 stars
Languages Spoken
English, German

Location

Arnulfstrasse 12, 80335 Munich, Bavaria Germany
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Munich Airport
28.8 km
See all flights
Hauptbahnhof
4 minMunich U-Bahn
Königsplatz
7 minMunich U-Bahn
85Reviews0Q+A8Room tips

Reviews
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Detailed Reviews
bigc1978 wrote a review Aug 2021
england16 contributions15 helpful votes
3.0 of 5 bubbles
Hotel is perfectly situated opposite the main train station with an S-Bahn entrance literally next door. For location, I cannot think of many hotels better in the city centre.
This hotel has recently been refurbished and as such feels very cotemporary. The rooms are clean, ideal for a short stay although a little small. The bathroom in a single room is tiny and although everything worked, it did feel a little cheap with a shower curtain rather than a screen. Another criticism of the room was the heat and noise. As my room faced onto Arnulfstrasse, it was impossible to have the window open at night despite the room temperature being uncomfortably warm. It might be worth requesting a room at the back of the hotel if possible.
Breakfast was included in the price I paid and had a reasonably good selection of meats, cheeses and jams along with cereals, fruit and a limited hot selection. My only criticism was that the staff in the restaurant seemed to lack a little warmth.
Reception staff were friendly and helpful and were happy to provide a fan for my room.
Would stay again
Read more
Date of stay: August 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: To avoid the noise, try to get a room at the back of the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Incognito wrote a review Jan 2023
Mumbai380 contributions218 helpful votes
3.0 of 5 bubbles
Mad rush at check in due to a football game. Took long to check in. My prepaid confirmed double room of 22sq meters specially booked in advance was downgraded to a queen size room of 16 sq meters.

I had a written confirmation but the hotel didn’t accept it. I paid €120 extra for the bigger room but still got the downgrade and not even an apology from the hotel or change of room later.

They mentioned Agoda gave them a booking for a queen bed small room. Makes no sense cause my confirmation still shows double room with a photo of the double room.

Breakfast is OK with limited vegetarian options and nothing hot that is vegetarian. I asked for a plain slice of bread and was informed that only rolls/ buns and croissants were available. This was strange cause first day they had slices of bread that we could toast. Strange !

It is very easy to get disturbed due to doors being thin with people walking by / opening or closing their doors.

The hotel proximity to the Lufthansa Express airport bus is only 2-3 meters which is great and also the Central Station just across the street.

The toilet is small but good water pressure and hot water which is so nice in the winter time.

If they had done something to make up the room downgrade to me, I would have felt better but now I know for future that prepaying for a higher room is pointless as you lose money by getting downgraded and hotel says to talk to the booking partner.

So booking vouchers have no meaning at this hotel - beware.
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: Reconfirm room category directly with hotel or else risk a downgrade. Use the Lufthansa shuttle...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jens E wrote a review Sept 2022
Melbourne, Australia38 contributions6 helpful votes
3.0 of 5 bubbles
Checkin with a young woman from Frankfurt went smooth and friendly but while we were there we overheard a condescending talk between what seemed to be the managing woman and two guests who couldn't opne their rooms with the keycards. Our room was tiny and facing the train station which meant loud noises all night every night. Breakfast was very basic and definitely not worth 17 EUR extra. Just go to one of the bakeries. Parking was kind of a nightmare. The parking house is very tight and even though you pay half the standard rate per night quite expensive with 15 EUR. During checkout we got a stamp on the parking ticket and the advice to call the operator of the parking house IF the automat tries to charge the full 30EUR, which it tried, of course. Luckily the operator I got hold off was very easy to talk too and helped without any issues.
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Date of stay: August 2022
2.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caleb Yap wrote a review Nov 2021
2 contributions
1.0 of 5 bubbles
I made a good faith booking with the hotel but when Munich moved towards a lockdown they did absolutely nothing to help me with cancellations and refunds.

They insisted on holding 90% of the payment while the pandemic is ongoing. Their concern is money, plain and simple, not the guest or the experience.

If you're looking at staying here, remember, they won't help you when things are tough.
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Date of stay: November 2021
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
surfchicksarah wrote a review Apr 2023
Ipswich, United Kingdom186 contributions19 helpful votes
4.0 of 5 bubbles
We stayed here for a recent 3 night stay in Munich. We chose this as our base due to the location to the train station (opposite) it was perfect for exploring further afield which was our aim.

Our room was very clean and tidy, comfortable twin beds but no kettle as we found in all the hotels we stayed in. It did however have a hair dryer which was very handy.

The only negative we had was the bathroom and shower it was very hard to keep dry as the shape of the shower tray and the curtain would result in lots of the water getting on the floor.

The receptionist team were very helpful and allowed us to check in early as our room was already ready, and were available 24/7 for any questions or help and were always happy to give directions and advice.

We did hear some noises from outside which is unsurprising seeing as we were so central, this didn’t stop us getting a good nights rest.

I would consider staying here again if in Munich.
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Date of stay: April 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: Ask the reception team just in case you are fortunate and can check in early. Consider joining...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shady Bekhit wrote a review Dec 2022
Alexandria, Egypt426 contributions168 helpful votes
3.0 of 5 bubbles
Sure Hotel By Best Western Muenchen Hauptbahnhof is close to the central railway station Hauptbahnhof, also where you can find the different Metro lines & S-Bahn.
There's Lufthansa shuttle bus to Munich airport which stops right outside the hotel.
The hotel is average, i thought it's by famous Best Western brand but i was disappointed, we had a double room, which was very small, but it was cleaned daily, nice housekeepers.
The breakfast room was big, they have many varieties of cold cuts & cheese,
They do not have card keys, just normal metal keys that needed to be deposited at the reception when going out & have it again when coming back.
Staff were very kind & helpful, always smiles.
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Date of stay: November 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lavend C wrote a review Dec 2021
2 contributions
4.0 of 5 bubbles
Location is good, opposite main train station with s bahn u bahn trams and buses. heaters work well. water pressure on 6th flr triple room is ok but bathtub is really deep so climbing out is abit problematic if you are short. not very clean, stains everywhere but at least no bed bugs. beds are ok, mattress spring type, not very firm. pillows are dismal so best to bring ur own. shower n shampoo are 3-in-1 type. 2 lifts, the smaller lift works well but the larger lift is a bit erratic. set your expectations right and you should be quite happy with the stay.
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Date of stay: November 2021Trip type: Travelled with family
Room Tip: ask for higher floor rooms to avoid street noises
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Janhavi B wrote a review Nov 2022
Mumbai, India393 contributions64 helpful votes
5.0 of 5 bubbles
Really good hotel for modest budget. Located next to DB Haufbahnof Train station. There was a tram stop right in front of the hotel. It's easy to use public transport in Germany. The hotel is close to Marianplatz, St. Peter's Church, New Town Hall, and Munich central bus station from where you can take flix bus.
Breakfast was included. Good and reasonably priced eateries nearby offering vegetarian and vegan food options
Sim card was available at a shop next to the hotel. I would definitely recommend this hotel. Staff was very helpful and friendly.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edsgoin wrote a review Sept 2022
Tennessee Ridge, Tennessee47 contributions2 helpful votes
4.0 of 5 bubbles
The best thing about this hotel is it's convenient location. Directly across the street from the Haptbahnhof, there is a tunnel entrance two doors down from the hotel. Also, the Lufthansa Express bus to/from the airport stops right in front of the hotel. Although the S-bahn may be a Euro or two cheaper, there is not beating the convenience and ease of this bus. The best thing about the hotel itself was the reception people. VERY nice and helpful. Forget about getting into your room early. It ONLY happens beginning at 15:00. The room was average size but clean. Occassionally getting really hot water was an mild annoyance, We will stay there again.
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Date of stay: September 2022
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: Ask for a room NOT facing the train station
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excursion31375318492 wrote a review Nov 2023
3 contributions
3.0 of 5 bubbles
Non functioning showers and we skipped that during our short stay. Room clean, but with basic amenities. Pillows are very flat and not helpful for a good night sleep. Towels need to be replaced. These are not acceptable even for one star hotel. They are off white and terribly worn. The pluses: location!!! So conveniently located! This is a huge plus. If your focus is on location for the purpose of exploring the city, do not hesitate to book. We walked to the hotel on the day of arrival and day of departure, we walked to Marienplatz and did our touring on foot. If your stay is short, you may consider this. If you plan on having a long stay, make sure that you voice your concerns on the first night after inspecting the room; don’t wait to report on the next day so that you can enjoy your stay, opt for a superior room and request a replacement of towels if you are not satisfied.
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Review collected in partnership with Best Western
Date of stay: October 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nomad wrote a tip Oct 2023
Palma de Mallorca, Spain74 contributions62 helpful votes
1.0 of 5 bubbles
"No aircon - some photos of rooms very misleading"
Read full review
surfchicksarah wrote a tip Apr 2023
Ipswich, United Kingdom186 contributions19 helpful votes
4.0 of 5 bubbles
"Ask the reception team just in case you are fortunate and can check in early. Consider joining best western rewards scheme."
Read full review
Incognito wrote a tip Jan 2023
Mumbai380 contributions218 helpful votes
3.0 of 5 bubbles
"Reconfirm room category directly with hotel or else risk a downgrade. Use the Lufthansa shuttle for airport transfers. Most convenient."
Read full review
ANGELO V wrote a tip Nov 2022
Milan, Italy4,176 contributions438 helpful votes
1.0 of 5 bubbles
"Avoid this hotel, if you can!"
Read full review
Edsgoin wrote a tip Sept 2022
Tennessee Ridge, Tennessee47 contributions2 helpful votes
4.0 of 5 bubbles
"Ask for a room NOT facing the train station"
Read full review
Not the right property for you?
There are more places to choose from in the Munich area.
PRICE RANGE
AU$127 - AU$241 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Novum Hotel Muenchen Am Hauptbahnhof
LOCATION
GermanyBavariaUpper BavariaMunich
NUMBER OF ROOMS
138
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SURE HOTEL BY BEST WESTERN MUENCHEN HAUPTBAHNHOF (AU$127): 2024 Prices & Reviews (Munich, Germany) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Sure Hotel By Best Western Muenchen Hauptbahnhof
Which popular attractions are close to Sure Hotel By Best Western Muenchen Hauptbahnhof?
Nearby attractions include BlackBook Tours (0.4 km), Boilerman Bar Munich (0.3 km), and Shakespeare (0.2 km).
What are some of the property amenities at Sure Hotel By Best Western Muenchen Hauptbahnhof?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast.
What food & drink options are available at Sure Hotel By Best Western Muenchen Hauptbahnhof?
Guests can enjoy a lounge and breakfast during their stay.
What are some restaurants close to Sure Hotel By Best Western Muenchen Hauptbahnhof?
Conveniently located restaurants include Irmi, Vinothek by Geisel, and VI VADI Cucina Italiana.
Which languages are spoken by the staff at Sure Hotel By Best Western Muenchen Hauptbahnhof?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Sure Hotel By Best Western Muenchen Hauptbahnhof?
Many travellers enjoy visiting Asamkirche (1.1 km), Nymphenburg Palace (4.5 km), and St. Peter's Church (1.4 km).
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