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Mercure Saint Etienne Parc de L'Europe

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354 Reviews from our TripAdvisor Community

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Sofia, Bulgaria
Reviewed 3 weeks ago via mobile

We have stayed just for a night in Saint Etienne. The hotel is far from the city center, but it has easy access to the motorway and has it's own very safe parking area. It is situated in a very nice park. Good service. Nice breakfast. Old furniture.

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Helpful?
Thank Paulinavalt
Benoit M, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Good afternoon, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Etienne Parc de l'Europe. We hope to welcome you back to our hotel very soon! Sincerely, Benoit Majorel Directeur

Reviewed 17 March 2017 via mobile

Good place with great breakfast area and free parking lot. Room is good but looks old somehow. Still using keys for the rooms instead of magnetic cards, this gives the impression that that is a old facility. Nice lobby area and bar also. It is in front of a park that is great for jogging.

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Helpful?
Thank Pablo D
Benoit M, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Good Afternoon, We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Etienne Parc de l'Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Virginia
Reviewed 17 January 2017

When you walk into the hotel the lobby is very modern and updated which kind of sets you up for a surprise when you walk into your room. The rooms are definitely older but, they are well maintained, clean, and the bed was incredibly comfortable, probably the best sleep I've had during my European tours which I am 3 months...

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Helpful?
Thank Maria P
Benoit M, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Dear Maria, We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Etienne Parc de l'Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Saint-Etienne, France
Reviewed 18 December 2016

I live in this town and decided to sleep at the Mercure, because of construction work at my house. What a horrible experience. No electricity in the middle of the night (for a period of almost two hours), and my room was freezing. When I called reception to know more, the receptionist told me that he was trying to fix...

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Helpful?
Thank ALEX R
Benoit M, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Etienne Parc de l'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Reviewed 23 October 2016 via mobile

I have been at least 300 hotels around the world. But never see hotel like this. When I left the hotel I forgot my expensive coat in the shelf in my room. And after I called them just to find it and so my friend could pick it up. But after 5 calls they said me they can not find,...

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Helpful?
Thank Mahammad A
Benoit M, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Good afternoon, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Etienne Parc de l'Europe. I am sorry that your experience did not meet your expectations. Concerning your coat, you thought it was in your room but we checked with the housekeeper, we had nothing. You may loose it in another place...

Port Elizabeth, South Africa
Reviewed 1 October 2016 via mobile

This was on a quick business trip. Check in and check out was relatively painless - except their card machine doesn't work well. The breakfast room is lovely with a stunning view of the park. The rooms are very outdated but have all the necessities and are rather spacious. The beds are huge and comfortable however the rooms were quite...

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Helpful?
Thank Emma A
Benoit M, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Etienne Parc de l'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Colombo, Sri Lanka
Reviewed 25 September 2016 via mobile

Mercury Saint Etinne is a very spacious and beautiful place nice cozy business and holiday Hotel love the stay I had 2 nights there will definitely come back if I get an opportunity also very conveniently located close to the station

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Helpful?
Thank Taiyoob A
Benoit M, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Dear Taiyoob, We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Etienne Parc de l'Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Reviewed 17 September 2016

Stayed one night in this hotel during our travels through France. The room was spacious and very clean. Coffee/tea making facilities provided, which is a nice change in country France. Staff were pleasant and helpful. The hotel is out of the city centre, but transport is only about 3 minutes walk away.

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Helpful?
Thank RBN11
Benoit M, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Good afternoon, We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Etienne Parc de l'Europe. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel! We look forward to hearing from you. Best regards, Benoit Majorel Directeur

Deauville, France
Reviewed 20 July 2016

This hotel suffers from the drawback that the restaurant does not open for dinner on Saturdays, and there is no bar service on Saturdays or before 1930h on Sundays. In addition, on public holidays, and sometimes on the days before and after, the restaurant only offers a restricted menu, which gives very little choice. When the restaurant is open and...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Oktopus_Ken
Benoit M, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Dear Ken, Thanks for your comment. As you said in your comment, the restaurant is closed Saturday and Sunday For Lunch. All the Front Office Staff is able to recommend you another place to eat during these days. Best Regards,

Fredericksburg, Virginia
Reviewed 13 July 2016

We enjoyed delicious fare in a bright dining room in a modern hotel, but the restaurant could have been situated in any town in France. Service was prompt and the Maitre d' funny. Good quality food, relatively small portions, reasonably high prices.

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Helpful?
Thank OJ1961
Benoit M, Directeur général at Mercure Saint Etienne Parc de L'Europe, responded to this review

Good afternon, We are delighted to read that you enjoyed the restaurant and its staff. We look forward to seiing from you again! Best regards, Benoit Majorel

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Banquet Room
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Located 5min from the city centre and the Convention Centre near the Mont Pilat Regional Park opposite the Parc de l Europe. Contemporary style. Our restaurant is one of the best in town. Air-conditioned rooms and meeting facilities. ... more   less 

Additional Information about Mercure Saint Etienne Parc de L'Europe

Address: rue de Wuppertal, 42100, Saint-Etienne, France
Region: France > Auvergne-Rhone-Alpes > Loire > Saint-Etienne
Price Range: $98 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Saint Etienne Parc de L'Europe 4*
Number of rooms: 120
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Questions & Answers

Questions? Get answers from Mercure Saint Etienne Parc de L'Europe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel.”
114ALEXR, 18 Dec 2016 | Read review
“Don't bother.”
607sallyf, 1 Jul 2016 | Read review
“Overlooking the Park”
JanC001, 20 Jul 2015 | Read review
“A privilege room on higher floor is worth it with view over lovely park.”
Youandi5, 19 Apr 2015 | Read review
“I'm in a privilege room, God help those in a standard one.”
BronwynO_12, 26 Jan 2015 | Read review
5 of 5