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Hotel Carlton Lyon - MGallery Collection

1,466 reviews
#3 of 194 Hotels in Lyon
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Traveller (466)
Room & Suite (208)
Dining (51)
Overview
  • Excellent69%
  • Very good26%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“great location”(90 reviews)
“old town”(65 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Bar/Lounge
4.0 Star Hotel
All hotel details
Offers from Hotel Carlton Lyon - MGallery Collection
Special Offer: 3-NIGHT STAY FOR 2
Hotel deals
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,466)Write a Review
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437
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437
158
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All reviewsplace de la republiquegreat locationold townm gallerycozy roomexcellent hotelfront desk staffdinner reservationswithin walking distancesmall balconyhotel is centrally locatedthe hotel staffbreakfast roomwould highly recommend this hotelshopping areajunior suitenespresso machine
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1 - 5 of 627 reviews
Reviewed 4 days ago via mobile

It was not a brilliant start when the car arranged by the hotel did not arrive to pick us up at the airport. After waiting 25 minutes, we decided to take a taxi. However, the front desk hotel staff were very helpful and professional throughout...More

Thank Elsie2886
Response from DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery CollectionResponded yesterday

Dear Elsie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

Hotel's Favourite
Reviewed 8 November 2017

From the time you arrive to the time you leave this super hotel provides an air of Times gone by with service in the old style. Entering the foyer expensive blue marble decorate the walls and the painted ceiling would make any artist smile with...More

1  Thank aspirebern
Response from DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery CollectionResponded 16 November 2017

Dear guest, What a pleasure to read such a review. We're very happy to read that you fully enjoyed your stay in our hotel Carlton. I definitely will transfer your nice review to the staff members who work hard everyday to provide such a service....More

Reviewed 1 week ago

This hotel was the best hotel we stayed at during our recent holiday due to the following reasons: *LOCATION : Can't be beat. You are in middle of the hippest, trendiest areas of the city. It's safe to walk around at night, with plenty of...More

1  Thank PCCSF
Response from DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery CollectionResponded yesterday

Dear Guest, You can't imagine what this review means to us. We're so glad and so proud to read such comments. I personnaly shared your positive vibes with the rest of the Carlton team and I could see smiles everywhere ! Thank you so much...More

Reviewed 2 weeks ago

Spent two nights last week between Christmas and New Year. Lovely hotel, very comfortable and quiet room with small balcony and view of he basilica!. Friendly and helpful staff, in perfect location for excellent shopping and restaurants and easy walk to the charming Old Town....More

1  Thank SueB23London
Response from DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery CollectionResponded 1 week ago

Dear Sue, We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery By Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve...More

Reviewed 2 weeks ago

This hotel was very comfortable and pleasant during our stay in Lyon. The room was clean and stylish with a nod to it's history. The front desk people were extremely helpful and friendly-especially Killan who was invaluable- making us dinner reservations and arranging transportation among...More

1  Thank Mitsu114
Response from DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery CollectionResponded 1 week ago

Dear Guest, Thank you so much for your nice comment on our hotel ! I gave Killan you best vibes and was very pleased ! We're looking forward to welcoming you once again at the Carlton, Regards, Juliette Péron General Manager Hotel Carlton Lyon -...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Meeting Rooms
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Spa
Details
Price range
USD 165 - USD 343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lyon
#1 Family Hotel in Lyon
#1 Spa Hotel in Lyon
#2 Business Hotel in Lyon
#2 Luxury Hotel in Lyon
#4 Green Hotel in Lyon
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 165 - USD 343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lyon
#1 Family Hotel in Lyon
#1 Spa Hotel in Lyon
#2 Business Hotel in Lyon
#2 Luxury Hotel in Lyon
#4 Green Hotel in Lyon
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (466)
Room & Suite (208)
Dining (51)
Hotel & Grounds (320)
Bathroom (45)
Questions & Answers
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vwlau
1 July 2017|
AnswerShow all 6 answers
Response from DirectriceCarlton | Property representative |
Good morning from Lyon, Hotel Carlton MGallery by Sofitel is only 5-10 minutes with a taxi from the wharf. Depending on your cruise it's either Quai Rambaud or Quai Claude Bernard. We don't have any shuttle service at the... More
0
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Google Translation
Elgranpoobah
18 January 2017|
AnswerShow all 5 answers
Response from DirectriceCarlton | Property representative |
Dear guest, There is no date set yet for turning on the air conditioning system as our system works for both air conditionning and heatting. You can turn on/off the system as you wish from inside the room.and control the... More
0
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Google Translation
Room Tips
"Our corner Carlton Superior King had a full balcony and was SIZEABLE with lots of room to move about."
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"We were on the third floor and aware of no traffic noise"
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"Ask for larger size room when you call to make reservation. Speak with Concierge Manon, who is extremely..."
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"View of the sqaure"
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