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BEST WESTERN Hotel Charlemagne

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405 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Casablanca, Morocco
Reviewed 1 week ago via mobile

The hotel has a great situation near to tram station ( 1 min walk) and bus S1 station... If you like walking and getting lost in the Lyon streets you can t find better localisation as it s close to Carnot place, place belle court not too far and confluence museum at 2 tram station distance! The rooms are spacious...

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Helpful?
Thank naoual_f
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, First of all, we would like to thank for your nicel comment. It’s always a huge pleasure when our clients let us know how much they appreciated services of our hotel. Your satisfaction is our greatest reward. Thank you for mentioning the professionalism of our staff. We look forward of seing you again soon in our Hotel CHARLEMAGNE Best...

New York City, New York
Reviewed 21 October 2016

This hotel has a great location on Cours Charlemagne, not far from shopping mall, walking distance to Lyon Perrache train station, lots of restaurants around. If you cross the train station, you endup in a nice park place Bellecourt. The tram stop in by the hotel. It makes it easy to go to the old Lyon. The hotel itself is...

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Helpful?
Thank sailorman080
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, First of all, we would like to thank you for your nice comment about our Home Charlemagne Best Western. It is a pleasure to read your satisfaction. We are glad you have appreciated our great location near to all comodities and two steps from the historic center of Lyon. We are looking forward of seing you again soon !...

Somerset West, South Africa
Reviewed 11 October 2016 via mobile

The hotel room was okay, but the bed was terrible, luckily it was a split double, so I could use the other half. The staff where very friendly and the breakfast okay. The hotel was fairly close to central, which was great.

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Helpful?
Thank Shaun F
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Dear "Shaun F", First of all, I would like to thank you for taking the time to give us your impression toward your recent stay at the Charlemagne Best Western - Lyon. I am sorry we haven't been able to meet all your expectations during your stay among us. Especially about the bed that is usually very confortable. Nevertheless, I...

keswick
Reviewed 26 September 2016

spending a few days in this Hotel with a friend to visit and enjoy several of the Michelin star restaurants. The Hotel is located on the main Tramway as well as being close to Perrache metro and railway line. The rooms were well furnished and comfortable and kept very clean , ,The buffet breakfast was excellent with a good variety...

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Helpful?
4Thank allanKeswick
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Dear "AllanKeswick", First of all, we would like to thank for your wonderful comment.It’s always a huge pleasure when our clients let us know how much they appreciated services of our hotel. Your satisfaction is our greatest reward. Thank you for mentioning the professionalism of our staff. We look forward of seing you again soon in our Hotel CHARLEMAGNE Best...

Doncaster, United Kingdom
Reviewed 21 August 2016 via mobile

Stayed here for five nights whilst working.Five in the group.From the moment we checked in the staff were brilliant,very helpful.The place is very clean and the rooms were lovely and comfortable.No complaints from anyone within the group.Continental breakfast was good with additional bacon,scrambled egg and small sausages available. It's about a 20 min walk mostly along the riverside to the...

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Helpful?
1Thank jim d
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Dear Jim, Thank you for sharing all your great feelings about our Home Hotel Charlemagne Best Western. We are very happy to see that we have met your expectations. Many thanks for mentionning the kindness of the staf, be sure that it was a pleasure for all of us to welcome you! We are looking forward to welcoming you back...

Harrogate, United Kingdom
Reviewed 18 August 2016

We only had one night here and wanted a central location. It was a 15 min walk to the centre so not too bad but there were cafes / restaurants on our door step. Didn't really get the chance to explore the city of Lyon unfortunately but would definitely recommend this cute little hotel, had a lovely out door area...

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Helpful?
Thank Louise K
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Dear Louise, Many thanks for all your good compliments and for sharing it with TripAdvisor travelers. We are vey pleased that we met your expecations. Our locations between the Shopping Center of Confluence and the historic center is a real advantage for our guests. We hope to welcome you again soon to finish your visit of our beautiful city of...

Reviewed 8 August 2016 via mobile

Brilliant Hotel, very friendly welcoming staff, nothing too much trouble, great breakfast, lovely relaxing outdoor spaces, lovely room with fantastic view of local church, first class daily room clean service, great location! 10 out of 10!!! 😊

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Thank Jeaniebikini123
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Dear Jeanieikini, Thank you very much for sharing your comment about our home Hôtel Charlemagne Best Western with TripAdvisor community. It’s always a huge pleasure when our clients let us know how much they appreciated spirit and service of our hotel. Taking care of our guest is our priority and all the staf are grateful of all your good remarks....

Reviewed 18 July 2016 via mobile

It is not worth 4 stars. Room very small and it lacked the attention for details. Lyon is a beautiful city but I wouldn't advice this hotel for a long stay (more than 2 days). Breakfast wasn't included.

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Helpful?
1Thank Andrea F
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello Andrea, Thank you very much for choosing our hotel Charlemagne Best Western for your recent stay and for sharing your experience with TripAdvisor travelers. Your feedback is important to us in order to maintain and improve our level of services and standards. Concerning your comment, I well noticed that you haven't appreciated our room. Please be sure that it...

London, United Kingdom
Reviewed 28 June 2016 via mobile

If you're looking for a basic spot for a group of friends in Lyon this is a good choice. Pretty basic hotel but clean, good transport links and polite staff. Closest metro is a 2 min walk and taxi into the centre is only 10 mins and around 10-12 euros. The rooms were clean and had enough room for grown...

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Helpful?
Thank csy_traveller
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello Sir, Thank you for sharing your experience with us. We are happy that you had a great time in our beautiful city of Lyon. See you soon!

Dorchester, UK
Reviewed 28 June 2016

We stayed in this hotel as our base for attending the finals of the European rugby cup final in May. It is a little way from the town centre and sports venues but there is a tram stop not far away if you don't want to walk into town. The breakfast was self-service with plenty of choice and variety and...

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Helpful?
Thank old_poundbury
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, We are glad you have appreciated your stay among our team. Hopefully we will have the chance to welcome you another time soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Multistory hotel with restaurant and bar; located near the Lyon Perrache subway and tram; 1 km to Musee des Beaux Arts. ... more   less 

Additional Information about BEST WESTERN Hotel Charlemagne

Address: 23 cours Charlemagne, 69002, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon > Perrache - Charlemagne
Price Range: $122 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Charlemagne 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
Best Western Charlemagne
Best Western Lyon
Lyon Best Western
Hotel Style:
#37 Luxury Hotel in Lyon
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel Charlemagne staff and other travellers.
6 questions
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Sacramento, California, Usa
over a year ago
New Orleans
over a year ago
Milwaukee, Wisconsin

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Questions? Get answers from BEST WESTERN Hotel Charlemagne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have trouble sleeping then the rooms at the back, away from the streets below are quieter.”
 of 5 bubbles old_poundbury, 28 Jun 2016 | Read review
“We were in room 515 which had the view over the park.”
 of 5 bubbles kathymL7277ND, 23 Apr 2016 | Read review
“205 has balcony.”
 of 5 bubbles IsleofWightFoodies, 14 Sep 2015 | Read review
“First floor with balcony”
 of 5 bubbles in_the_picture, 19 Jun 2015 | Read review
“The hotel fronts onto a road but there wasn't any noise to bother us. Choose a room at the back to lessen the risk even more.”
 of 5 bubbles johnn798, 24 Mar 2015 | Read review
5 of 5
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