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BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa

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197 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa
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Showing 53: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 September 2016 via mobile

Arrived at the hotel late on 14th September after a long 10 hour drive hotel is very clean and modern room was spacious and comfortable, what I didn't realise was my room was above the delivery ramp which at 6:30 until 8:30 had numerous delivers with very loud trolleys , it didn't help the room dosent have air conditioning so... More 

Helpful?
1 Thank John S
LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review

Dear John, Thank you kindly for taking the time to share your most recent experience with us. It saddens us to hear about your hard night at the hotel. We can ensure you this is not the experience we aim for. Truly, we are known to exceed guest satisfaction and work hard to surpass each guests' expectation, and we would... More 

Level Contributor
3 reviews
Reviewed 1 September 2016 via mobile

This is a lovely hotel but a bit expensive, it's located about 2 miles outside the centre but a free bus takes you back and forth and are about every 20mins. Didn't eat much as breakfast was not included in our package. The rooms are great but would pay more for a better view next time.

Helpful?
Thank Dean W
LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review

Dear Dean, Thank you very much for your comment, and we give you a quick tip: do not hesitate to call us for a future reservation, as we often propose interesting prices and offers. Also, why wouldn't you choose a Deluxe room with a stunning Mont Blanc view? Please note that if you want to stay at our hotel during... More 

Swindon, United Kingdom
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 August 2016 via mobile

We booked a delux double with balcony & Mont-Blanc view €189 for one night. We both fell totally in love with Chamonix & I could not recommend it more highly however, the hotel was a disappointment. The hotel has a second half which people had their towels & clothes hanging out of Windows. The reception desk was quite chaotic &... More 

Helpful?
Thank AGwillim
LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review

Dear Madame, dear Monsieur, Thank you very much for taking some time to write about our hotel! Please note that we do have different sizes of balconies with a Mont Blanc view. The largest are on the 1st floor (old building). As our hotel frontage is the original one, we do not have the right to modify its appearance. This... More 

South West
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 August 2016 via mobile

We stopped here overnight on our way back from Switzerland. The welcome at front desk was warm and all facilities well explained. The room was a lovely surprise, spacious, spotlessly clean, really comfy beds and nice cotton bed linen, and the bathroom was large and modern with a powerful shower. We ate in the very busy restaurant and the food... More 

Helpful?
Thank Highastan
LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review

Dear "Highastan"! Thank you so much for this pleasant comment!!! Why didn't you stay one more night to enjoy our Spa Pure Altitude?? This would have completed your stay magnificently (heated swimming pool, jacuzzi with a Mont Blanc view, sauna and steam room opened all week, from 10:00AM to 08:00PM)!!! Thank you also for your comments on our rooms, housekeeping... More 

chelmsford, england
Level Contributor
83 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 August 2016

Having been to Chamonix ski-ing several times we decided on a summer weekend break. The hotel is a couple of miles out of town but the bus stop is at the end of the road as is the station for the local train so getting into the town is no problem, even without a car. Hotel is nicely furnished and... More 

Helpful?
Thank MarkandBJ
LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review

Dear guest, Thank you very much for your nice comment! For sure, our hotel is the best place ever if you're looking for quietness and relaxing ambiance. Please come back during winter holidays, we'll have a free shuttle available every day to drop you off the closest lifts. After a long day skiing, we're sure you'll enjoy a sport massage... More 

Esher, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 August 2016

In between booking the Excelsior and arriving a few recent poor reviews appeared on Tripadvisor which obviously concerned us a little. However, when we looked at the content of the reviews the contributors tended to focus on pretty small issues which had obviously become blown-up in their minds. However, whilst no establishment is perfect and there will always be areas... More 

Helpful?
Thank martinp3
LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review

Dear guest, Thank you very much for your nice comment! We have well noted to propose another type of room for your future stay in Best Western Plus Excelsior, for example a Superior or Deluxe room with a balcony on the mountains, that should please you a lot more! Also, do not hesitate to ask a fan to be put... More 

Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2016

We booked this hotel as a stopover on our route south to Italy. We were pleasantly surprised by the hotel room (we booked a family room and ended up with the excelsior suite) with a balcony and direct view of Mont Blanc (although on arrival the top was shrouded in cloud). The pool and spa facilities were enjoyed by all... More 

Helpful?
Thank Adrian M
LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review

Dear Adrian M, What a pleasure reading such a nice comment! We would really love to see you coming back at Best Western Plus Excelsior for a future stay, why not during winter holidays? Do not hesitate to ask for a Deluxe room with a tremendous view on the Mont Blanc if you wish to enjoy this view again! Best... More 

Canton of Geneva, Switzerland
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 August 2016

This hotel claims to be a 4-star hotel. That could not be less true. Here is why: 1. The bathtub faucet was broken and the only way to keep the siphon open for the water to drain was to stick something in it (like a tube of the hotel's shampoo). We reported it to the reception desk before leaving (did... More 

Helpful?
1 Thank Katya I
LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review

Dear Katya, Thank you very much for taking some time to write about our hotel. 1.But why didn't you come at the reception to ask us to fix the bathtub faucet while in-house? We could have called our technician and fix it right away! 2.Regarding our Spa Pure Altitude, its small capacity invites our guests to relax and enjoy the... More 

2 reviews
Reviewed 4 August 2016

if you can dont stay at this hotell , its sucks frigde did not work, room phone did not work, curtain did not work, shower so high up you need to be 180cm + to shower, the waiter speak only French and argus with customers, was charged for a coffe at breakfest and the vaitres did not want to listen... More 

Helpful?
Thank Frode S
LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review

Dear Frode S, We thank you for your comment, and feel really sorry that nothing worked in our room. We would have appreciate to know this while you were at the hotel instead of learning it on Trip Advisor. And if we knew, we would maybe have been able to fix everything. A small comment on our team, as everybody... More 

ireland
Level Contributor
133 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 3 August 2016 via mobile

We stayed here for three nights and really enjoyed our stay. The reception staff were friendly and helpfull. The room was very nice and clean with a very comfortable bed.There was a good size bathroom. There was a good pool area. Inside there was a sauna,steam room,relaxation area and a jacuzzi. We did not have breakfast as it was too... More 

Helpful?
Thank Sean F
LouiseCEREZOLAHIANI, Directeur général at BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa, responded to this review

Dear Sean, We really appreciate to read your nice comment on our hotel and thank you for it! We would be very pleased to welcome you for your future stay in Chamonix! "A bientôt!" More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
With its early 20th century architecture, the BEST WESTERN PLUS Excelsior Chamonix Hotel Restaurant & Spa is just over 1.6 kilometers from the La Flegere ski slopes. It offers an outdoor swimming pool and panoramic views of the Mont Blanc mountain range. The guest rooms are modern, with a simple design. All rooms are equipped with private bathrooms and a Wi-Fi Internet connection. The on-site restaurant serves breakfast every morning and French cuisine every evening. From the train station of Le Fayet or Chamonix, a shuttle service can be organized to the hotel with prior request. A bus which goes to Les Praz, Argentiere et Le Brevent ski resorts has a station next to the hotel. ... more   less 

Additional Information about BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa

Address: 251 Chemin de Saint Roch, 74400, Chamonix, France (Formerly Hotel Excelsior)
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Chamonix
Price Range: $116 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa 4*
Number of rooms: 79
Reservation Options:
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Also Known As:
Excelsior Hotel Chamonix
Hotel Style:
#9 Luxury Hotel in Chamonix
#11 Spa Hotel in Chamonix
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Excelsior Chamonix Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all looked good to us”
 of 5 bubbles , 7 Oct 2016 | Read review
“South facing for the best view”
 of 5 bubbles ChamonixTransfers, 20 Sep 2016 | Read review
“Go for a mountain view”
 of 5 bubbles MarkandBJ, 17 Aug 2016 | Read review
“go to other hotell if you can, rooms suck”
 of 5 bubbles frodes739, 4 Aug 2016 | Read review
“Make sure that the room your reserved is actually the one (type) which will be offered to you following your arrival.”
 of 5 bubbles Guest_Incognito, 30 Jul 2016 | Read review
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