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Excelsior Chamonix Hotel & Spa
251 Chemin de Saint Roch, 74400, Chamonix France
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Avg. AU$498 /night, 3/15 - 3/16
AU$498
per night
AU$314
per night
AU$130
per night
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About
#35 of 83 hotels in Chamonix
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
With its early 20th century architecture, the Excelsior Chamonix Hotel Restaurant & Spa is just over 1.6 kilometers from the La Flegere ski slopes. It offers an outdoor swimming pool and panoramic views of the Mont Blanc mountain range. The guest rooms are modern, with a simple design. All rooms are equipped with private bathrooms and a Wi-Fi Internet connection. The on-site restaurant serves breakfast every morning and French cuisine every evening. From the train station of Le Fayet or Chamonix, a shuttle service can be organized to the hotel with prior request. A bus which goes to Les Praz, Argentiere et Le Brevent ski resorts has a station next to the hotel.
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Property amenities
Free parking
Free internet
Fitness / spa changing rooms
Pool
Bar / lounge
Skiing
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Paid private parking on-site
Parking
Wifi
Sauna
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hammam
Massage
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Room features
Soundproof rooms
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Wardrobe / wardrobe
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Classic
Languages Spoken
English, French
Location
251 Chemin de Saint Roch, 74400, Chamonix France
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 39 out of 100
39
259 Restaurants
within 10 kilometers
Reviews
4.0
1,005 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Excelsior Chamonix Hotel & Spa offers a fusion of classic charm and contemporary features, with the atmosphere and spa amenities eliciting mixed reactions from guests. While the location is praised for its convenience to transport and ski areas, the establishment falls short for some in cleanliness and value, with additional fees and inconsistent service quality noted.
Room experiences vary, with commendations for scenic views countered by concerns over upkeep and decor.
Location
Convenient
Atmosphere
Charming
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
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As far as we are concerned, the stay was mixed.
We had a prepaid Verychic voucher and we had already paid the total amount before arriving.
However, when checking in, I was asked to pay more than €380. It took more than 10 minutes for the person at reception to actually realize that everything had already been sorted.
In short, it's not serious, but it suggests the rest. Particularly the level of amateurism of the staff...
We arrived at the room and discovered a huge stain on the worn carpet (1m in diameter), dust on the bedside tables, hair on the bed, the bathroom cleaned extremely sparsely and the fridge was extremely dirty.
To make matters worse, there was no ventilation system in the room, it smelled musty and it was impossible to get the smell to go away.
In short (once again), we are optimistic and we have decided to have a good stay.
There, we go to the swimming pool, which actually has a nice view, although the pool house still hides the mountains, but we are around this swimming pool, on the other hand, I don't understand why we have to cross the restaurant to go swimming, it is neither practical nor comfortable (you always have to put your clothes back on before going back to the room.
The night was cut short, we thought that by going through Verychic we would normally be upgraded, very clearly that was not the case, in fact, we even had the impression of having one of the worst rooms.
No sound insulation, we overlooked the parking lot and the coaches which arrive at 6:30 a.m. (many tour operator tourists in the hotel) and leave the engine running for more than half an hour just below the window, this is not the case. It's not what we expected from a 4 star.
In the morning we were able to enjoy breakfast which was excellent and in front of this magnificent view, it was very pleasant.
Subsequently, we spent an hour at the spa, once again, the cleanliness clearly leaves something to be desired, for example, the countless traces of mold in the natural stone showers, not to mention the rest.
My wife did not want to return there the next day, precisely because of the lack of cleanliness.
Our overall opinion: It's a shame, the hotel could leave a better memory if the staff were better trained, more experienced and above all if the whole establishment was cleaner and slightly modernized.
Above all, we had the impression that the establishment was resting on its laurels and that thanks to the influx of foreign tourists from tour operators, they do not need to maintain too high a standard, just enough is enough.
The advantages of the hotel are the location (it is possible to park at no extra cost, which is impossible in the middle of Chamonix), the view which is very pleasant (although we only have it when leaving our room , since we had a view of the parking lot...), and breakfast.
We had a prepaid Verychic voucher and we had already paid the total amount before arriving.
However, when checking in, I was asked to pay more than €380. It took more than 10 minutes for the person at reception to actually realize that everything had already been sorted.
In short, it's not serious, but it suggests the rest. Particularly the level of amateurism of the staff...
We arrived at the room and discovered a huge stain on the worn carpet (1m in diameter), dust on the bedside tables, hair on the bed, the bathroom cleaned extremely sparsely and the fridge was extremely dirty.
To make matters worse, there was no ventilation system in the room, it smelled musty and it was impossible to get the smell to go away.
In short (once again), we are optimistic and we have decided to have a good stay.
There, we go to the swimming pool, which actually has a nice view, although the pool house still hides the mountains, but we are around this swimming pool, on the other hand, I don't understand why we have to cross the restaurant to go swimming, it is neither practical nor comfortable (you always have to put your clothes back on before going back to the room.
The night was cut short, we thought that by going through Verychic we would normally be upgraded, very clearly that was not the case, in fact, we even had the impression of having one of the worst rooms.
No sound insulation, we overlooked the parking lot and the coaches which arrive at 6:30 a.m. (many tour operator tourists in the hotel) and leave the engine running for more than half an hour just below the window, this is not the case. It's not what we expected from a 4 star.
In the morning we were able to enjoy breakfast which was excellent and in front of this magnificent view, it was very pleasant.
Subsequently, we spent an hour at the spa, once again, the cleanliness clearly leaves something to be desired, for example, the countless traces of mold in the natural stone showers, not to mention the rest.
My wife did not want to return there the next day, precisely because of the lack of cleanliness.
Our overall opinion: It's a shame, the hotel could leave a better memory if the staff were better trained, more experienced and above all if the whole establishment was cleaner and slightly modernized.
Above all, we had the impression that the establishment was resting on its laurels and that thanks to the influx of foreign tourists from tour operators, they do not need to maintain too high a standard, just enough is enough.
The advantages of the hotel are the location (it is possible to park at no extra cost, which is impossible in the middle of Chamonix), the view which is very pleasant (although we only have it when leaving our room , since we had a view of the parking lot...), and breakfast.
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Eviter les chambres qui donnent sur le parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Welcoming staff, very comfortable, spotless rooms, quiet location with stunning views of Mont Blanc Massif, fantastic breakfast options catering for all tastes, conveniently located for bus and train services within the the Chamonix Valley. Cannot recommend highly enough. On the expensive side, but you get what you pay for.
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Vidal, Service clients/Réception at Excelsior Chamonix Hotel & Spa
Responded 7 Nov 2023
Thank you very much for your review, we are glad to see that you enjoy your stay with us, we work har every day to give to our costumer the best experience possible and we hope to have you back soon. Kind regards Agostina La reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We arrived at the hotel, the hotel looks nicer in the pictures, we paid for the room upgrade and got a room with a balcony and a building opposite and not facing the mountain, so we went back to reception and asked for the upgrade, to our delight we got another room with a balcony with a mountain view. The bathroom was not clean, it was full of black hairs... and the carpet is really old with stains, they need to improve on cleanliness. The spa is free and great, take into account that you need to book in advance a half hour jacuzzi and a half hour hammam, the pool is free until 9:00 p.m. heated to 26 degrees, free parking, a quiet area in front of the magical snowy mountain and a rich breakfast (without vegetables) in front of the mountain, magic! There is a kettle and tea in the room, good toiletries, a fan, comfortable pillows, overall fine and quiet, a breathtaking view, in front of lots of Blanc- Chamonix-Mont-Blanc Excelsior Chamonix Hotel & Spa
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has so much potential with it’s beautiful Mountain View but unfortunately our one night stay on a 16 night journey was below par. The first thing we noticed, the people were not friendly. And even so we were given misinformation from the hotel staff on which train to get off on for Aigiulle and that we could store our luggage at train station (which we COULD NOT). Thankfully a nice lady at Aigiulle let us keep our luggage there. The location to the train station was nice but if we ever go back to Chamonix we will stay closer to the city center area. The rooms were okay (it was the smallest on our journey) beds weren’t too bed so that was good. Breakfast was okay but dinner was way over priced and the pork had so much fat I couldn’t eat it. The view was the best thing about this hotel.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Vidal, Service clients/Réception at Excelsior Chamonix Hotel & Spa
Responded 21 Oct 2023
Hello Sir, we appreciate that you take the time to leave an advice about your recent stay with us and we are really sorry that it wasn't as good as your expectation. we will take your feedback as an opportunity to continue to improve and provide all of our customers with the best possible experience and if we have the opportunity, in the future, you for you too. kind regards La réception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Avoid - I have stayed in a variety of places in the alps ranging from the cheapest small rooms & hostels through to 4/5 star as I got a little bit older. I never expect perfection but do expect value for the money I pay. Despite prices in chamonix being expensive in context, the money for this hotel does not match the service & I will never return. This is despite breakfast being good and a great view of the mountains.
On check in we were given initially the smallest possible room despite paying for a larger one. Eventually we were offered an upgrade after complaining. I have seen this tactic many times in hotels trying to give the worst room to clients who arrive late evening & look happiest & least likely to complain. There were many empty rooms in the hotel and no need to do this to us.
The spa: It isn’t a spa, just a sauna and hot tub. 20 euros per person per night for the spa for hotel guests is false advertising. No other hotel does this. For hotel customers it should be free.
The hotel restaurant & bar is also far too expensive and many restaurants in chamonix town are cheaper. To give example, most bottles of wine are over 50 euros. A Main course is mostly over 40 euros. A vodka & coke 19 euros (!). These extortionate prices forced us onto the bus every evening where we ironically found far better value at even premium restaurants in chamonix town.
On check in we were given initially the smallest possible room despite paying for a larger one. Eventually we were offered an upgrade after complaining. I have seen this tactic many times in hotels trying to give the worst room to clients who arrive late evening & look happiest & least likely to complain. There were many empty rooms in the hotel and no need to do this to us.
The spa: It isn’t a spa, just a sauna and hot tub. 20 euros per person per night for the spa for hotel guests is false advertising. No other hotel does this. For hotel customers it should be free.
The hotel restaurant & bar is also far too expensive and many restaurants in chamonix town are cheaper. To give example, most bottles of wine are over 50 euros. A Main course is mostly over 40 euros. A vodka & coke 19 euros (!). These extortionate prices forced us onto the bus every evening where we ironically found far better value at even premium restaurants in chamonix town.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: Avoid & look elsewhere. Far better hotels in chamonix, and even better value in courmayeur
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We planned a last minute weekend and booked last minute a room for three people at 470 euros. At this rate i expected a standard 4 star hotel (not wonderful but still four star). The hotel is dated and definitively not a four star . Lobby , corridor and rooms have cheap moquette ( looks like a car rental office more than a hotel lobby). The room we stayed was in an annex behind the main building overlooking a wall. The room was dusty and basic. Bed was ok.
Only kind of four star were the dressing gowns !
Only nice thing of the hotel is the view from the breakfast room but everything feels really cheap and breakfast is below average.
We travel a lot all over the world in a broad range of hotels going from 5 stars to charming three stars but this was just a bad mistake. I was mislead by the reviews and did not expect it like this at all (although some reviews were indeed just correct about it)
I think you can find much better in Chamonix if you look early .
Only kind of four star were the dressing gowns !
Only nice thing of the hotel is the view from the breakfast room but everything feels really cheap and breakfast is below average.
We travel a lot all over the world in a broad range of hotels going from 5 stars to charming three stars but this was just a bad mistake. I was mislead by the reviews and did not expect it like this at all (although some reviews were indeed just correct about it)
I think you can find much better in Chamonix if you look early .
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Date of stay: February 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Just go somewhere else unless you have super cheap rates
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel advertises it self as a hotel and SPA, should you know that its only 30 minutes for the jacuzzi and 30 minutes for the Sauna.
We kept asking for extra towels and water because we booked a suite for 3 people and they never put enough.
I don’t feel the hotel is worth the price overall.
Its far from chamonix center where most stations are and i wish someone told me this before, even if you have a car the traffic is really heavy and parking impossible to find after 9.30 am due to skiers, the buses are very very crowded to a shocking point.
So actually being in the center is very handy.
The reception and bar has actually nice staff and they were always their to help with any concerns, i was even offered a drink by the lovely girl from the front desk in the bar, however upon check out my kids wore their ski boots to exit ( they didn’t know it was not allowed) i found the manager holding them to one side and she removed their shoes and was giving them a lecture on how they were not supposed to do so, i tried to explain to her that we didn’t know and that they are only children but she wouldn’t stop.
I had to beg her to stop repeating her self and to just let us check out, it was pointless and she certainly lack social skills and communication.
This incident did spoil our day and my daughter still remembers it.
The one star rating is for her behaviour that is not acceptable.
We kept asking for extra towels and water because we booked a suite for 3 people and they never put enough.
I don’t feel the hotel is worth the price overall.
Its far from chamonix center where most stations are and i wish someone told me this before, even if you have a car the traffic is really heavy and parking impossible to find after 9.30 am due to skiers, the buses are very very crowded to a shocking point.
So actually being in the center is very handy.
The reception and bar has actually nice staff and they were always their to help with any concerns, i was even offered a drink by the lovely girl from the front desk in the bar, however upon check out my kids wore their ski boots to exit ( they didn’t know it was not allowed) i found the manager holding them to one side and she removed their shoes and was giving them a lecture on how they were not supposed to do so, i tried to explain to her that we didn’t know and that they are only children but she wouldn’t stop.
I had to beg her to stop repeating her self and to just let us check out, it was pointless and she certainly lack social skills and communication.
This incident did spoil our day and my daughter still remembers it.
The one star rating is for her behaviour that is not acceptable.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hugo Feuillette, Service clients/Réception at Excelsior Chamonix Hotel & Spa
Responded 16 Jan 2023
Dear guest, Thank you for your feedback. To access to the spa, you have to make a reservation, for a total of 1 hour. For safety reasons, we have to limit the entrance to 4 person maximum. Please mention how many person will sleep in the room, so that the housekeeping staff can provide enough amenities. We are not located in the city center of Chamonix, but at 10 minutes from it, by car, bus or train. At your arrival, you can ask for a "Carte d'hôte" which allows you to travel for free by bus and train. You can access a ski slope in 5 minutes by bus, but it is true that some ski slopes have a small car park, but we are not responsible for that matter. That is why, even if you have a car, we can provide you with a "Carte d'hôte". The buses can be crowded with skiers, but that's because Chamonix is a ski resort. We are truly sorry for the incident you had, it is a misunderstanding from our side. Sincerely, The front desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a 4-star hotel, this is quite disappointing. All the services that make it a 4 star are paid... We are in a welcoming bcp place of hikers but nothing to wash his things. We are sent back to the laundry facilities of the center which is 5km away, forced to take the bus etc... It is also impossible to dry his belongings in the rooms since the towel warmers did not work.
For the pool in case of bad weather, it is closed, protection to provide this would be welcome
Too bad there are all these negative sides because the rooms themselves are spacious and comfortable.
Overall we are more on a very good 3 stars than on a 4 stars.
For the pool in case of bad weather, it is closed, protection to provide this would be welcome
Too bad there are all these negative sides because the rooms themselves are spacious and comfortable.
Overall we are more on a very good 3 stars than on a 4 stars.
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Automatically translated
Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location with the ski bus stop around the corner and starting point for hikes. Very friendly and guest-oriented staff. Beautiful, old-fashioned hotel with modern elements. Practically furnished rooms with the option to make tea/coffee and space in the fridge for French delicacies that you want to take home. Possibility to work at the desk with good lighting and the opportunity to relax in the comfortable sofa chair. Beautiful view of Mont Blanc and Aiguille du Midi. Lockable cupboards in the ski cellar. Parking outside and in the garage. Beautiful, cozy spa with sauna, steam bath and whirlpool, outdoor swimming pool in summer.
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Review collected in partnership with this hotel
Date of stay: April 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disappointed with this hotel given the price, the rooms are not super clean, despite everything very functional, except the WC when you sit down you have the radiator button in your knee, we overlooked the train but no noise that bothered us not get in the way. The swimming pool is very very cold, the jacuzzi there are too many people for its size, it's unpleasant! We weren't able to take advantage of it despite booking in advance.
Top notch staff! Saw it is incredible.
Top notch staff! Saw it is incredible.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Como,
The pool is closed during winter, opening in june.
Best regards
Reception Hotel Excelsior
Dear Sir,
There is wheelchair access in our hotel !
Do not hesitate to contact us if you need.
Best regards,
russell_wright asked a question Sept 2019
Newcastle upon Tyne, United Kingdom27 contributions12 helpful votesHi, we are looking to book for February 2020. Is there a complimentary shuttle bus to the slopes and how long does it take to get to the slopes? Can we hire the equipment direct from the hotel?
Thank you,
Dear Russell,
We have the bus every 30 minutes before 9am and every 10 minutes after 9am until 8pm, the bus is next to the hotel, it's 5 minutes drive to the slopes.
You can also hire your equipment directly from the hotel we have a shop name skiset.
Best regards,
The reception
Clara
"Avoid & look elsewhere. Far better hotels in chamonix, and even better value in courmayeur"Read full review
"Hotel ski hire shop is very small if you have difficulty with finding right ski boots. Worth going to centre of Chamonix for more choice."Read full review
"You have to pay extra for the Spa also is worth noting they won't even show you without you paying for it so you have no idea "Read full review
…
PRICE RANGE
AU$146 - AU$317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excelsior hotel chamonix
FORMERLY KNOWN AS
Best Western Plus Excelsior Chamonix Hôtel Spa
LOCATION
FranceAuvergne-Rhône-AlpesHaute-SavoieChamonix
NUMBER OF ROOMS
79
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingEXCELSIOR CHAMONIX HOTEL & SPA (AU$146) - 2025 Prices & Reviews (France) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Excelsior Chamonix Hotel & Spa
Which popular attractions are close to Excelsior Chamonix Hotel & Spa?
Nearby attractions include eBike Chamonix (4.0 km), Escape Game Chamonix (4.6 km), and Lac Blanc (3.3 km).
What are some of the property amenities at Excelsior Chamonix Hotel & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Excelsior Chamonix Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Excelsior Chamonix Hotel & Spa?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Excelsior Chamonix Hotel & Spa?
Conveniently located restaurants include Chalet Buvette De Caillet, L'index - Chamonix, and Bighorn Bistro & Bakery.
Are there opportunities to exercise at Excelsior Chamonix Hotel & Spa?
Yes, guests have access to a pool, a sauna, and locker rooms available in the fitness centre during their stay.
Are pets allowed at Excelsior Chamonix Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Excelsior Chamonix Hotel & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Excelsior Chamonix Hotel & Spa?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Excelsior Chamonix Hotel & Spa?
Many travellers enjoy visiting La Mythique Mer De Glace (2.7 km).
Does Excelsior Chamonix Hotel & Spa have any great views?
Yes, guests often enjoy the mountain view available here.