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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At the heart of the Marseilles Saint Charles district, at the foot of the train station stairs, come and experience the ALEX Hotel! An original hotel which is shaking up traditional hospitality, with its seamless blend of modern design and Marseilles classicism. Its 21 rooms and Junior Suites (some of which have balconies) with contemporary, smooth and vibrant forms, accommodate you in a place that is protected from the outside world and the stresses and strains of the city. Brand new activities we do have a Lounge Bar "The 1713" where you can enjoy a good glass of local wine ! Our SPA by Alex is now open and you can enjoy a steam room, sauna, massages and the sensorial shower. The 10 Fitness room is open every day from 06.00 am to 23.00 pm and it's free access ! The "Le Corbusier" meeting rooms is at your disposal from 2 up to 35 person. And of course our famous breakfast is still open from 06.30 am until 11.30am with our chef and his specialties like French toast, pancakes, waffle,...
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The best service we’ve ever had. Victoria was extremely helpful and attentive, giving us the best service even after we had checked out and came back to the hotel later in the day for our bags. Alex Hotel also had great amenities and punches well above its weight. Our room had everything we need and had a great view. Highly recommend this gem.
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Date of stay: September 2024
Value
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Location
Cleanliness
Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is a very stylish and comfortable place to stay which is what is needed as an escape from the madness of Marseille! We came for an adventurous short break and enjoyed areas such as Le Panier and The Cours Julien for their unique hipster vibe. Lots of Instagram opportunities available! We also Took a trip to Frioul island and swam in the sea.The Alex was the ideal place to recuperate after walking many miles around the city. The spa was great, really well designed and we felt so relaxed after our session. We had breakfast once we were near the end of breakfast time and missed out on the advertised waffles and pancakes which was a bit of a shame but probably did our waistlines a favour.The room was cleaned everyday and the beds were particularly comfortable. There was a really good Carrefour supermarket just 2 mins walk from the hotel which was a good place to stack up on French delights at a bargain price. Staff were very friendly particularly the young blonde girl who worked at night time. She was very welcoming and helpful! Shout out to you !
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abdessamad Kamel, Marketing at Alex Hotel & Spa
Responded 28 Oct 2022
Dear Miss Lauribeth Thank you for taking the time to leave a review.The whole team appreciate your positive feedback about our hotel.Our goal is always to exceed your expectations. If you’re traveling to our area again soon, don’t hesitate to call us directly. It was a pleasure to host you. Best Regards.
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Alex Hotel & Spa's location is very convenient; right next to the train station and around a 10-15 minute walk from the Old Port. The room was modern, clean and comfortable with an excellent shower and tea & coffee making facilities. Breakfast was of a high quality with much to choose from including fresh fruit juices, croissants, pastries and a good coffee machine. The staff are friendly and accommodating. They speak good English but were kind enough to humour my French!
On the last morning of my stay, I unfortunately lost my wallet and phone during a Marseille city bike tour. Upon returning to the hotel, the staff allowed me to use the reception phone to call the bank as well as relatives in the UK. They then gave me €10 to purchase a bus ticket to the airport. This was a wonderful gesture and excellent service. Thank you so much everyone at Alex Hotel!
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Date of stay: March 2022
Value
Location
Service
Room Tip:Â Room 808 was great, very quiet at night and with a nice view of the courtyard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tiffany Inzerillo, Marketing at Alex Hotel & Spa
Responded 27 Mar 2022
Dear Sir, We are very happy to read your feedback on our hotel and we thank you for taking the time to write this nice comment. We do indeed do our best to make your stay with us as pleasant as possible. We would be delighted to see you again on your next trip to Marseille. Yours sincerely.
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I've used HotelTonight to book at this property. The concept is great: selected properties advertise their remaining rooms for last minute bookings. The property has the opportunity to increase its occupancy while the customer may benefit from a discounted fare.
But this property obviously uses the app. to trick you into booking the worst of their rooms. And because you fully paid in advance you have no recourse.
I was assigned a room where the safe was ripped off its support and where the bathroom was in a state of filth no one should be forced to live in;The room was barely 10m2. (see pix)
I'm sure not all their rooms are that bad. But I don't think any guest should be treated with less respect and consideration because they took advantage of a discounted rate.Nor do I believe any customer should be spoken to and treated the way I was by the front desk attendant.
I realize it's only one person, one room. But why would you want to take a chance when Marseille offers a wide range of choice at competitive prices? I left Alex Hotel the day after to book at NH Collection. It's my second stay at this property and I highly recommend it. The property is not only great, the staff is very nice and accommodating.
Note: I'm still trying to figure out what HotelTonight is going to do about it. It doesn't look promising. And I might have to ditch them too)
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Â Ask to See the Room First
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was the perfect location for our one night in Marseille. We are family of 4 and booked Junior Suite with Terrace View. The room and bad was very comfortable. The staff was very helpful and the breakfast very good. Parking was available on site with minimal charged.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tiffany Inzerillo, Marketing at Alex Hotel & Spa
Responded 19 July 2022
Hello, Thank you for taking the time to write your review of our establishment. Yours sincerely.
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I recently stayed at the Alex Hotel for three nights with my son while on a trip to France. The entry is right across from the St. Charles train station and is very nondescript and easily missed. Once you enter, you notice a nice lobby and attached lounge, where you take what you want and pay when you leave. Prices were reasonable (3 euro/beer).
The hotel is actually a combination of buildings on a block that have been refurbished. It includes a few courtyards that are nicely decorated.
The surrounding neighborhood could be described as sketchy and run down, but we never encountered any problems.
The room we selected (superior suite) was small (390 sq ft including bathroom) but had a queen bed and a full size sofa bed. Water and cola were replaced each day by housekeeping).
Breakfast buffet was decent, with eggs, bacon, breads, ham and coffee.
The staff were excellent. Every person we interacted with were helpful and kind. 10/10.
All in all, if I was in Marsielle again I would gladly stay here. The staff made the stay excellent.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tiffany Inzerillo, Marketing at Alex Hotel & Spa
Responded 29 July 2022
Hello, Thank you for taking the time to write your review of our establishment and your experience. We would be delighted to see you again on your next trip to Marseille. Yours sincerely.
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Excellent position, comfortable and very clean. Not the most pleasant walk to the Old Port but with the Metro on your doorstep there's no need to walk. I like the room keys, made of walnut, presumably to avoid using plastic.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tiffany Inzerillo, Marketing at Alex Hotel & Spa
Responded 29 July 2022
Hello, Thank you for taking the time to write your review of our establishment. Yours sincerely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Feel like I stayed in a different hotel to other reviewers on here, but perhaps just a different room! We were meant to be booked into a deluxe double room, we got a box room with a slanted ceiling with a massive bathroom! My partner is claustrophobic so we checked out two days early. No room for suitcases so they had to clutter up the room. We did complain & got told all rooms were the same size, that is obviously square footage & looking at others on a floor map it seems the size of the bathroom to bedrooms vary. I think this hotel have a real cheek charging this price for this room. Its a double at best. Feel like we've been ripped off, we also did not get robes but that was really the last of our worries. The only solution the hotel could offer was for us to move to a suite & pay more, I felt like we'd give them enough for poor value. The hotel reception is very nice, when we got there they were good with regard to directions & places to go & eat. Breakfast also nice. Area around the hotel, not so nice but that is one thing the hotel can't control & around the train station in any big city is not going to be the nicest probably.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Don't go in room 403!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to provide us with your feedback. We truly appreciate your comments, as they help us make improvements and ensure our guests have a better experience. We want to clarify that we do our best to provide accurate information about our rooms on our website, including detailed descriptions and room sizes. We're committed to transparency in our descriptions to help guests make informed decisions when booking. It's great to hear that you found our hotel reception helpful with directions and recommendations for dining options, and that you enjoyed the breakfast. However, we understand your concerns about the surrounding area. While we cannot control the neighborhood, we always prioritize the safety and comfort of our guests within the hotel premises.
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The room was fine, the en suite bathroom excellent, the breakfast good. But the air conditioning was a real problem. When I arrived in my room, the temperature was recorded at 27.5. I immediately tried to reduce that, but the minus button on the control unit was not working. I rang reception, who said they would reduce my room temperature from there. Going out a few minutes later, I asked if something could be done about the control unit in my room. Having checked that the unit was indeed non-functional, they said I should just phone down when I wanted a change in temperature. Did they really expect me to get up during the night and have a phone conversation with reception every time I felt a bit hot? Early morning, after a non too comfortable night, the room temperature was 25.5 when I phoned down to have it reduced again. Now, a professional hotel would in the first instance check such items as the air conditioning controller between guests. Failing that, they would organise an immediate repair (it was about 1600 when I arrived, not too late to find someone to fix it surely), or a room change. As a final resort, they would offer the guest a refund of some sort to recompense them for the inconvenience. But not this place - they take the money, but don’t provide the service.
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Date of stay: October 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to share your detailed feedback. While we're glad to hear that you enjoyed aspects of your stay, such as the room, en suite bathroom, and breakfast, we sincerely apologize for the inconvenience caused by the air conditioning issue. Indeed, the button on the control unit was not working. As requested, we set the temperature to 19°C, and you only needed to turn the air conditioning on or off as necessary. You agreed to this solution at the time and were happy with it. Unfortunately, as we were fully booked, a room change was not possible. However, we did replace the control unit the following day. We value your feedback and will use it to improve our service. We hope you will consider staying with us again in the future, and should you do so, we will ensure a much more comfortable experience.
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This hotel was really a surprise! It’s not often that you can find this level of quality for this price - room was clean and well designed and facilities are closer to a higher level hotel than any nearby hotels. Very easy to walk with various luggage pieces straight to the hotel from Marseilles-st-Charles train station and close to all town sights as well. Highly recommend! Great staff too - Eduardo was super helpful and personable at the front too!
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Date of stay: November 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It sounds like you had an excellent stay at this hotel! The combination of high-quality facilities, convenient location near Marseille-Saint-Charles train station, and attentive staff like Eduardo clearly made your experience stand out. It's great to hear that the room design and cleanliness met your expectations, and that the hotel offered a value surpassing nearby options. Such glowing recommendations are sure to encourage others to stay here. Thank you very much for your feedback.
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