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Mercure Marseille Centre Prado Hotel Velodrome

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Mercure Marseille Centre Prado Hotel Velodrome
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311 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Ireland
Reviewed 29 April 2014

This hotel is in a good location if you want to attend rugby matches in the Volodrome which is just around the corner. The reception staff were pleasant and efficient. My main reason for giving the hotel a poor rating is that it is advertised as four star but the facilities are not what I'd expect for a four star...

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Helpful?
Thank Taistil
Coralie_ASDOURIAN, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear guest, Thank you for your feedback, i am sorry that the service did not meet your expectations, and i beg you to accept my sincerest apologies. I hope that i will have the pleasure to welcome you for your next stay in Marseille in order to insure you my best care. Kind regards Coralie ASDOURIAN

Australia
Reviewed 13 October 2013

We arrived late in the night & we struggled with our luggages up the 3 steps to Reception. The man & lady at the front desk just sat & watched us struggle. When I asked if there is anyway I could use the luggage trolley parked near Reception, they shook their heads without uttering a word. Then we were told...

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Helpful?
Thank oztravel6
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear customer, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that...

Phoenix, Arizona, United States
Reviewed 20 September 2013

I stayed at the Mercure Prado on a business trip, and wouldn’t go back. It was a three star at best, and that’s even being a bit generous. The rooms were small and dark, which was a bit depressing, the shower had left a lake of water on the floor after every shower, the headboard was a piece of painted...

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Helpful?
1Thank Jenna R
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the...

Rome, Italy
Reviewed 29 August 2013

I made a reservation using my mobile phone in the morning and i got back a confirmation code by email few minutes after.... very good deal for a last minute booking! Once i get in the hotel around 8 pm they have not let me check in ! because there has been an issue with my credit card ! They...

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Helpful?
4Thank carbonarofelice
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the...

Reviewed 18 August 2013

Booked the hotel via Hotwire at a reasonable rate ($100 per night Canadian). Let me start and end with something positive. The location is good, being a 20 minute slow walk to the beach and perhaps 6 or 7 to the Metro that gives reasonably quick access to the hustle and bustle of the old downtown. Hotwire described it as...

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Helpful?
1Thank ModestCanadians
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear customer, I thank you for sharing your opinion concerning your last stay in Mercure Marseille Centre Prado.. I am saddened that your stay was soiled by the stole of your IPad and I present you my most sincere excuses. Your file is treated by our insurance company and we shall return towards you as soon as possible. I thank...

Marseille
Reviewed 8 August 2013

Review collected in partnership with Easytobook.com
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Helpful?
1Thank Elisabeth V
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Oakham, England, United Kingdom
Reviewed 23 July 2013

Lovely clean hotel, close to old port. bit disappointed when we visited bar was being refurbished so was not open. Lovely to have coffee making facilities and fridge in room so did compensate for temporary closure. Ideal hotel for short break. Staff helpful, breakfast fab would recommend.

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Helpful?
Thank 176michellel
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear customer, I want to inform you that your comments concern the other Mercure situated on the Vieux Port. I recommend you to write again for this hotel. Best regards Stéphanie Grataloup General Manager

Singapore, Singapore
Reviewed 18 July 2013

I had to make a 1 night stay in Marseiile and being the first time to this city, I read about narrow streets and lack of parking space. Given that I came by car, I was browsing for a hotel in the heart of the city with parking space. One of the first choices turned out to be this Mercure....

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Helpful?
1Thank FrequentBizTraveler1
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear customer, I thank you for your comments further to your last stay to the hotel Mercure Marseille Prado. I am saddened that the website on wich you have made your booking gived you bad information about the hotel. For any other reservation I recommend you to book on the Mercure’s web sites . I thank you for your positive...

Reviewed 29 June 2013 via mobile

The service was impeccable. The receptionist was so kind, as she provided my friend and I (2 students backpacking through Europe) a discounted price and free breakfast. The room was a luxury and the breakfast was phenomenal. If you are planning on staying in Marseille for a few nights, this hotel is perfect for you.

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Helpful?
Thank zogdawg
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear customer, I thank you for taking time to give us your feed back on your last stay in the hotel Mercure Marseille Centre Prado. It is always a great pleasure and pride for my team and myself to aknowledge such comments, your satisfaction is a reward for us. We are pleased to see that you enjoyed your stay and...

College Station, Texas
Reviewed 19 May 2013 via mobile

I stayed at this hotel this week. Other than a weak wifii connection in my 2nd floor room, this hotel was just perfect. Great location, professional ser ice, very clean rooms and very friendly and helpful front staff. Will stay here again if the beed arises

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Helpful?
1Thank sdpgod
StephanieGRATALOUP, Directeur général at Mercure Marseille Centre Prado Hotel Velodrome, responded to this review

Dear customer, I thank you for having taken time to give us your feed back on your last stay in the hotel Mercure Marseille Centre Prado. Concerning the wifi connection, we are sorry for the internet weakness and we have already fixed the problem and it is not weak anymore. I am pleased to see that our establishment answers your...

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Hotel featuring 100 airconditioned and soundproofed rooms. Ideally located only 200m from the Parc Chanot Conference and Exhibition Centre and the Rond Point du Prado metro station, the hotel is also within walking distance of the Prado beachesand theVelodrome Stadium. Meal service is available in rooms or even on the terrace. Other features include meeting rooms, business centre and indoor public pay car park. ... more   less 

Additional Information about Mercure Marseille Centre Prado Hotel Velodrome

Address: 11 avenue de Mazargues, 13008 Marseille, France
Region: France > Provence > Bouches-du-Rhone > Marseille > Saint-Giniez
Price Range: $107 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Marseille Centre Prado Hotel Velodrome 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Mercure Marseille Prado Hotel Marseille
Accor Marseille Prado
Hotel Style:
#20 Luxury Hotel in Marseille
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Marseille Centre Prado Hotel Velodrome staff and other travellers.
6 questions
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New Delhi, India
New Delhi, India

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Questions? Get answers from Mercure Marseille Centre Prado Hotel Velodrome staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask to not have common doors with another room”
 of 5 bubbles jacobo56, 21 Aug 2015 | Read review
“Ask for the ones not one the street”
 of 5 bubbles yannteste, 26 Jul 2015 | Read review
“Perhaps look for higher floors”
 of 5 bubbles FrequentBizTraveler1, 17 Jul 2013 | Read review
“try the pastry shop just around the corner from the hotel, its divine.”
 of 5 bubbles kreez21, 27 Feb 2013 | Read review
“All the rooms are pretty good I think ...”
 of 5 bubbles jchopty, 20 Aug 2012 | Read review
5 of 5