Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#16 of 138 hotels in Marseille
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Ideally located at the heart of France's oldest port city, this hotel is a stopover between the Riviera, the Camargue and Lubéron,and a short boat ride away from the Château d'If on its famous island setting and the Calanques. Near La Canebière, the hotel offers an exceptional view over the Vieux-Port. In the evenings, relax in the cozy atmosphere of the Dantès Skylounge.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Jorge Hernández made the diference with His profesionalism and excellent care. He really loves his job and give all to make you feel the most especial guest of the hotel! Had the most delicius, exquisite , varied breakfast, that with his EXCELLENT service made our last day in town a memorable One. Sofitel Marseille Vieux-Port restaurant has the most privileged and magnificent view of Marseille. STUNNING! Thanks Jorge for giving us a great experience that we'll Never forget. Hope to visit Marseille and YOU, again.
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Don’t hesitate! This is the hotel to stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I stayed at the Sofitel for a long weekend and had the most perfect stay. Staff were extremely accommodating and helpful - we were upgraded to the harbour view, (which was truly beautiful), checked in 4 hours early and had complimentary treats and a welcome drink for my husbands birthday! Concierge were also very helpful in recommending restaurants and top sights to visit. The location was perfect for great views of the port and only a 15 mins walk away from the metro, buses, museum, restaurants, and bars. The rooftop bar was a plus and great place to grab a drink with a view. Highly recommend - we couldn't be happier with our stay.
Read more
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port
Responded 13 Mar 2020
Dear Milis, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima A, Room Division Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Some part of the hotel building and rooms are a bit old-fashioned but the location is quiet while offering beautiful scenic views of Marseille's Old Port and Sea. The conciergerie and reception staff were throughout very professional and very capable of providing the perfection of service à la Française. Both Christian and Valli were very helpful in finding excellent restaurant locations for business travellers such as ourselves. The stay was throughout seamless and stress-free. Bravo !!
Read more
Date of stay: April 2022
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When you have the best location overlooking the harbor, a nice upgrade to a room with large terrace, a young and energetic team and you feel warmly welcome everywhere in the hotel you just can't go wrong. Don't look for other options in Marseille, Sofitel is THE property to stay. Thank you to Paul the GM and his team !
Read more
Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nassima Antri, Service clients/Réception at Sofitel Marseille Vieux-Port
Responded 10 June 2021
Dear camuche123, It is such a pleasure to read your posting on TripAdvisor following your visit to Sofitel Marseille Vieux-Port. You have summed up so very nicely the guest experience we would hope all of our guests have. That they feel as if they are treated like the most important guest in the Hotel. It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insights. We are so privileged to have such a brilliant clientèle, that we as a team should be giving you our best! Thank you for encouraging readers to experience staying at our Hotel and we hope to have the pleasure of a return visit very soon. Warm Regards, Nassima A Directrice Hébergement
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon checking in we were offered an upgrade which we greatly accepted. We had booked for a week so was good to have that acknowledged. However upon getting to the room it was obvious that it was in need of a good renovation, with worn carpets, wallpaper lifting at the edges and a very strange and impractical set up for tea and coffee. Had to ask for a kettle which needed to be plugged in on the floor as there was no space !!! This initial impression was enforced when it became clear that the air conditioning and fridge were not working.
We needed to report the lack of a/c and fridge a number of times and finally asked the manager to come and look at it for herself before a technician came to look at it. The fridge was replaced after that on the 4th day
And to add icing to the cake, upon leaving the hotel, they arranged a car for us and after telling us it would be 80 Euro the driver attempted to charge us 107 Euro.
Having stayed in numerous Accor hotels around the world, this one was the most disappointing. Unless the rooms get a major overhaul we will not be staying there again.
We did get acknowledgment of our feedback in the form of flowers but the overall service was very poor and certainly not the experience we were expecting for a Sofitel brand
Read more
Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I stayed 2 nights at Sofitel. We wanted to be downtown to discover around the old harbour. The Sofitel is very well located for that. It has a magnificent view from the restaurant deck on the old harbour. The room was in a quiet zone but too far to get the wifi correctly and it was an inconvenience for my husband who needed it for business. They were no reception number on the phone so we had to get to the lobby to ask for it and for some pillows. The ones in the room were not what you expect in a 5 stars hotel. Because of the covid situation, the number of people in the spa was restricted to eight which turned out to be nice because the place is very small! then the open hours of the spa should be longer to accommodate more people. The breakfast buffet is very good. The staff recognise some of our complains and did some gesture when we left.
Read more
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Sofitel is nicely located on the south tip of the Old Harbour boosting great views.
Unfortunately the place has seen better days and even the top rooms facing the Vieux Port (at least ours) are worn out and need a refurbishment.
We booked the place also for it’s (small) Spa. Although you had to reserve the place was always cramped with hordes of people, unclean and not inviting at all.
The proximity to a loud and big Street rounds up to my advise: book somewhere else.
Read more
Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Super nice room with a great view of the port and its boats. Big tub, large super comfy bed, and nice ammenities. The restaurant on the rooftop serves a delicious and generous breakfast (although it’s a tad overpriced at 29€), with a splendid view of Marseille
Read more
Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emeline Roudier, Guest Services / Front Office at Sofitel Marseille Vieux-Port
Responded 25 Aug 2022
Dear Guest, Thank you for taking the time to share your satisfaction with us. We are really pleased and proud to read you enjoyed your stay with us. Hopping to get the pleasure to welcome you back for another stay in Marseille ! Best regards, Emeline ROUDIER Quality & Guest Experience Director
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you like to sleep before midnight - then avoid this hotel at all costs. Next door is a nightclub on the marina that plays loud music every night; and only closes at just after midnight. Not an issue if you only sleep after midnight - but trying to get sleep before then is impossible. Breakfast is weird. The staff sit you down, and then you don’t hear from them again. They don’t deliver pastries to your table, don’t ask if you want a coffee etc. Seems there’s only 1-2 people working at breakfast. Either severely understaffed or just rude and ignorant. I’ve stayed in 5 star hotels all over the world, and the number one thing I look for is a relaxing and comfortable stay. Due to the nightclub issue alone, and the extremely loud music, I feel this hotel is not deserving of a 5 star.
Read more
Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Extremely disappointing from arrival to check out, every staff I interacted with was unhelpful and incompetent. Upon arrival from 20 hour flight, room was told to be ready at a time, turns out 3 hours later it is finally ready. No apologies or offer to help with baggage, or perhaps a drink while you wait? Room is average, nothing special. Upon “fast check out” which is supposed to be helpful, no receipt is emailed to me. I have to call internationally, and on the phone they take all my info- redirect me back to the menu, before finishing assistance. Finally, someone sends me my receipt and I find I’ve been charged a parking fee for every night… I did not rent a car or bring a car to the hotel. No changes with “fast check out” WHAT A SCAM! Beware.
Read more
Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emeline Roudier, Guest Services / Front Office at Sofitel Marseille Vieux-Port
Responded 28 June 2022
Dear Dlefore, It is such disapointing for us to read your insatisfaction. We are really sorry for the different inconveniences you met during your stay with us which do not reflect the quality of service we are used to offer to our guests. Hoping to get the pleasure to welcome you again in a near future, we stay at your entire disposal should you wish to organise a new stay in Marseille. It would be a great honor for us to let you a better memory. Best regards Emeline Roudier Quality & Guest Experience Director
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
New Milford, Connecticut178 contributions92 helpful votes
I think the views from the Restaurant are wonderful and they look out over a wide vista of city and harbor, however it one goes right to the windows they certainly are a high vista and the terrace below is a few (2-3) stories down. BUT IT IS NOT LIKE STANDING ON A HIGH BRIDGE OR IN A MANHATTAN HIGHRISE!
Ferndown, United Kingdom19 contributions40 helpful votes
Hi, our shower was a walking shower, with no lip or step to get in, but there were no handles. Our room wasn't specifically a disabled room, that is just how the shower was
Chipperfield, United Kingdom39 contributions50 helpful votes
Sorry can't answer this question but I don't think this would suit an elderly person the hotel is a long walk out of town and you would spend all your time going up and down in the lifts and nothing is really easily accessible for elderly people at this hotel. There is quite a climb up to the hotel front doors from the street.
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
