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Mercure Marseille Centre Vieux Port

Expedia.comUSD 123*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Mercure Marseille Centre Vieux Port
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1,070 Reviews from our TripAdvisor Community

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Showing 219: English reviews
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Reviewed 4 days ago NEW

The rooms were clean and spacious, with a tv directly facing the bed equipped with channels in multiple different languages. The shower facilities are excellent, and the king size bed ensured a great nights sleep. The staff also speak multiple languages and couldn't be more helpful. The breakfast may be slightly costly but worth it, with an immaculate spread to...

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Helpful?
Thank Jack C
Bangkok, Thailand
HOTEL’S FAVOURITE REVIEW
Reviewed 13 April 2017 via mobile

The hotel is look really nice start from the lobby. The reception staff is super friendly and very helpful. They are so willing to help you out if you need any assistance just like me. If A huge lobby with a sport bar is just not good enough for you, here is a big screen tv with a very comfortable...

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Helpful?
Thank Suchet S
About Hotel's Favourite Review
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, We are delighted to see that our hotel met your expectations ! The whole team thanks you for sharing your experience in Marseille and we can only hope to see you back very soon . Best regards

Cardiff, United Kingdom
Reviewed 2 weeks ago

Short break and ideal hotel for getting to know the city. Easy to find and not far from main station. There's a shopping centre next door and lot's of restaurants all around so great for eating out. Clean and modern room and bed good to. Staff all nice and price was very reasonable.

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Helpful?
Thank vstevevs
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, It’s been a pleasure to have you staying in our hotel and your feedback is very nice to hear: we thank you for your kindness and hope to see you soon back in Marseille Best regards

Dunblane, United Kingdom
Reviewed 2 weeks ago

Stayed here for 3 nights. Modern, lovely foyer and bar, clean functional rooms, 5 mins walk from Vieux Port tourist area. Walked here from train station, easy to find. Very welcoming staff. Right next door to Centre Bourse shopping mall, with Galeries Lafayette.

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Helpful?
Thank Shena Y
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, The whole Mercure team thanks you for taking the time to share your experience here in Marseille and we’re all pleased to see that our standards were up to your expectations. Do not hesitate to visit us back for your next trip in Marseille ! Best regards,

Tangen, Norway
Reviewed 2 weeks ago

We spent 3 night at mercure Marseille centre Vieux Port . We really loved the location of the hotel ,easy access at every spot of the town ,but the room had an awful smell of smoke, nevertheless we informed the reception that we are non smokers and they changed us, after all the room .In the bathroom facilities they did...

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Helpful?
Thank Ellie D
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear customer I’m terribly sorry to hear that the room service may have failed to satisfy you ; it seems you experienced a bad but isolated disagreement and I can assure you this is in no way our quality standards. I personnally hope to see you back in our hotel and the whole Mercure team guarantees your stay will this...

Lomba
Reviewed 3 weeks ago via mobile

Easy to be reached by car, excellent hotel structure in a well present building. People were available fast and very efficient. The room I had was very clean, the shower was good and the bed as well. Good average for breakfast with good gamma of fruits and beverage. Just one point less regarding the parking currently missing but we are...

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Helpful?
Thank Snowman80
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, I’m delighted to see that you enjoyed your stay in our massilian hotel and thank you personnally for that kind feedback. I’m sorry to hear that you did not find our parking hotel which has actually a reserved customer zone in the « Centre Bourse Parking ». I hope you won’t have any trouble finding it the next...

london
Reviewed 1 April 2017 via mobile

Basic standard room for a 4 stars. No slippers/bathrobes. I check in on a late night. The room wasn't clean. I complain to reception but I was told at reception that I would have to wait for the morning to ask if any other room was available. The staff was not helpful at all, very lay back and talking to...

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Helpful?
Thank MBM18
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, I am sincerely sorry and apologize for your bad experience during your last trip in Marseille. We thank you for taking the time to share your experience and still hope to see you back in our Hotel to show gain back your trust Best regards,

Reviewed 14 March 2017

From the entrance to the exit, 4 stars all the way. They deliver what they promise. Ten minutes walk from the central train station, minutes from the old port, easy access to many tourist attractions. The staff is welcoming and cheerful, helpful and funny. Nice, quiet, clean room, nice products and selection of tea and coffee. Very nice breakfast with...

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Helpful?
Thank Teodora M
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, Thank you very much for these compliments! It is a pleasure to read your comments and I will share them with our teams. We hope to welcome you again in a future visit to Marseille. Best regards,

Brighton, United Kingdom
Reviewed 3 March 2017

I have no idea how they obtained 4 stars for this hotel but it is a travesty of the rating system. It is grubby, small, uncomfortable and serves a very poor breakfast. The front desk staff were brusque and unhelpful. The only positive is the location, right in the heart of the old port, but there are many other choices...

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1Thank idandb
Taiwan
Reviewed 28 December 2016

Location is good, room is spacious, but the housekeeping quality needs improvement. We can still smell the urine left in the restroom, not the sanity quality I expected from typical mercure. Hope it's a special case only.

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Helpful?
Thank potatooo

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Babysitting
Official Description (provided by the hotel)
The Hotel Mercure Marseille Centre has 199 rooms and is located next to the WTC convention center, just a short walk from the Jardin des Vestiges and 5 mins walk from the Vieux Port (old port). The hotel is 5 mins from St Charles TGV train station and 25 mins from the airport by highway. It has a bar and 11 meeting rooms. The hotel is part of the Bourse shopping center, which has over 100 shops. Paying car park. ... more   less 

Additional Information about Mercure Marseille Centre Vieux Port

Address: 1 rue Neuve Saint Martin, 13001 Marseille, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Price Range: $126 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Marseille Centre Vieux Port 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Mercure Marseille Centre Hotel Marseille
Accor Marseille Euro Centre
Hotel Style:
#12 Luxury Hotel in Marseille
#13 Family Hotel in Marseille
#14 Romantic Hotel in Marseille
#18 Business Hotel in Marseille
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Marseille Centre Vieux Port staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 12th floor has an amazing view from the windows of the hills surrounding Marseille”
  • The view from the 12th floor
T9366HTjackc, 24 May 2017 | Read review
“Rooms on higher floors at back have great view to Notre Dame de la Garde”
545shenay, 13 May 2017 | Read review
“clean the carpets”
219ellied, 8 May 2017 | Read review
“room with view of the history museum”
  • view from the room if you ask for a room overlooking the history museum
, 13 Mar 2017 | Read review
“book earlier”
potatooo, 27 Dec 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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