Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
In the heart of Saumur, the Mercure Bords de Loire 3 star hotel is on the Ile d'Offard island, in a relaxing environment 5 mins walk from the town centre. From your room you can admire the castle, theatre, Pont Cessart bridge and the majesty of the LoireRiver, in the UNESCO World Heritage listed Loire Valley. Renovated in 2007, our reception offers you the 3 themes of wine, horses and heritage. The hotel features 45 rooms and 3 meeting rooms all equipped with air conditioning and WiFi.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Lake View
Harbour View
Languages Spoken
English, French, German
Location
1 Rue du Vieux Pont, 49400, Saumur France
Name/address in local language
Mercure Bords de Loire Saumur Hotel
1,220 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
We loved this place. Had paid for a river/chateau view and it was beautiful especially soon after sunrise. The king bed was very big and the separate toilet bathroom a great benefit (more hotels should have this arrangement). Easy access to the town, motorway and Loire region as a whole. Great breakfast buffet with the same river view and the outside deck was the perfect place for a pre dinner drink. Staff efficient but not “in your face”. Wonderful stay
Read more
Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We enjoyed our stay at this lovely hotel. The room was a comfortable size with french doors offering an amazing view of the castle and the town of Saumur. We enjoyed their breakfast both days of our stay. We used underground parking at $12 euros a day. Little things that bothered us were paper cups for water and coffee. Staff were very accommodating and were happy to provide cups from the dining room for tea and coffee in the room. They did provide tea bags and instant coffee packets. We wish the dining room was functioning for dinner but understand the impact of COVID on these types of facilities. Easy walk to the castle and lots of restaurants with a 4 to 10 minute walk.
Read more
Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very well situated hotel on an island in the river with easy walking access to the heart of Saumur across one of the city bridges. Great views across the river of the chateau, beautifully lit at night. We thought the premium rooms were very good value for the price charged, comfortable and well equipped and with the full benefit of those views. Parking might look problematic at first but go in and ask and you'll find there is a car park just around the corner from the hotel.
Read more
Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
It was a hot day with temperatures of 33-35 degrees Celsius. The welcome card in the hotel room says that 19 degrees Celsius is a good temperature for a good night's sleep and what I personally like too. The hotel mentioned that the air conditioning is set to 22 degrees Celsius but that you could ask for a lower temperature in your room at the reception if you wanted. Arriving at the room the lowest adjustable temperature was 24.5 degrees Celsius and when I reported to the reception that I would like to have a lower temperature they said they were not allowed to do this due to company policy. So for me no more Mercure hotel on hot days. What I do want to mention is that the staff was otherwise very friendly so no criticism of the staff whatsoever.
Read more
Automatically translated
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Came with my wife in November, I had pleasant memories of this hotel. Big disappointment this time for a business trip! Fairly small room, ineffective heating in periods of extreme cold, stuck at the thermostat at 22* but probably not reached in the room. Unheated bathroom. To top it all off, very noisy air conditioning, forced to turn it off to sleep so freezing temperature in the morning. Reservation for 2 days I ask the next day to change rooms. I am only offered the one next door with the same problem! I feel the staff (manager?) is not very empathetic to my problem! And the icing on the cake is that I ask for my second Accor gold status privilege drink on the second evening, which I am refused, stipulating that it is only one drink per stay!!! What would they have done if I had booked in two installments? Not commercial at all!!! So big disappointment
Read more
Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel has a superb location (not close to the center) that offers direct views of the Loire and the castle. The bar/breakfast room is ideal. Otherwise the usual services of a Mercury. We know positively what to expect!
Read more
Automatically translated
Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is well located, with views across the river towards the chateau. It's in a quiet area but a short walk across the bridge into town for bars, restaurants and sights. The railway station is also a short walk in the other direction. Outdoor parking was good and felt safe. Our room was on the opposite side to the river, which was disappointing at first. However, as we stayed during the very high temperatures, we found that it only got full sun in the morning which meant that we could open the shutters and let in natural light. The room & bed were comfortable. This from somebody who takes a small mattress topper in the car, which I didn't need to use. The room had an inner door between the door onto the corridor and the room proper, which excluded sound. Air conditioning worked well. Although we couldn't turn the temperature lower than 21C, it was cool enough in the extreme temperatures and we slept well. Breakfast was good & included all the usual stuff, with a good choice of fruit. Staff replenished food regularly. The breakfast room overlooked the river, with an outdoor terrace where you could also eat and enjoy the wildlife on the river, plus the views of Saumur. We enjoyed drinks on the terrace in late afternoon or evening, served by friendly, helpful staff. Bar prices similar to bars in town. The terrace was perfect for watching the Bastille Day firework display on the bridge. Cracking view. I would definitely stay here again, if visiting this area
Read more
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel location is excellent and most of the staff are very friendly. As noted in other reviews rooms can be very hot and opening of windows is discouraged due to insects given that it is close to the river. Requests for air conditioning which is advertised were met with a reaction that some patrons find it cold and this heating system and air-conditioning system are linked and only either one can be on notwithstanding the fact that there are individual controls in the rooms. They should be upfront and advertise it as only being available in July and August! I'm sure I will get a bland reply focusing on the positive comments I have made from the manager.
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Used to sleeping in Mercury hotels, this one deserves a good refresh because the numerous stains on the carpet in the room are a stain. Moisture spots under the window but also others elsewhere may be time to remove the carpet and move to parquet. Otherwise large and clean, welcoming staff and parking with plenty of space
Read more
Date of stay: August 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are experienced travellers having visited most corners of France and we live in central France but this hotel is certainly not 4 star. If we compared this hotel to a 3 star hotel we stayed in during August it would struggle to get 2 stars. Yes its in a good location, convenient for the town and good parking but the room and service were very disappointing indeed. If it were not for the fact that Saumur is a tourist attraction it would struggle to survive in our opinion! Our small room had a damp musty smell and was in need of refurbishment and did certainly not have a good view as it was at the back. The fridge despite my best efforts failed to cool anything and the air con was noisy. The TV failed to work so we called the desk and it was eventually fixed. The small swivel mirror support in the bathroom was broken and the guy could not fit this when called and the bathroom was well past its used by date. We returned to the hotel in the evening and asked for a grand crème coffee. The girl on duty in the bar area was not sure how to make one so she asked the desk attendant The bar girl appeared to have little knowledge about anything and when we asked for a Calvados she was completely confused. The hotel has no full restaurant although they do offer some food and the breakfast was adequate providing you do not ask for any variation from what's offered. We were told post stay that this hotel has 'trainees', not a lot of help when you are the client. We sent two emails to Accor eventually receiving a reply from the hotel only for all our concerns to be dismissed - obviously in this hotel 'the customer is never right'. Needless to say we will certainly not be staying at this 4 star Mercure again.
Read more
Date of stay: June 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAPHAEL BERTRAND, Directeur général at Mercure Bords de Loire Saumur Hotel
Responded 18 Sept 2021
Dear, We thank you for taking the time to share your experience of your stay and for sending me all the comments by email which will allow us to better understand your expectations. We do our best every day to bring you the greatest comfort and offer you a stay that meets your expectations. Regarding the operation of your mini bar, it is connected to the circuit breaker in your room. In order to obtain continuous use, all you need to do is insert your room card into the circuit breaker, leave it in place and thus obtain the expected temperature of the mini-bar. Cards are available at the reception area on request, or any other type of loyalty card of the same diameter. Regarding your television, it turns out that the previous guest had on his own initiative to modify the connections and parameters of the latter. This element was therefore taken into account as quickly as possible by our technical service. We are a reception and support center for young apprentices. As such, you were greeted by our young intern at the bar and we therefore apologize that despite our vigilance, we could not meet your expectations. Our trainees wear a badge to clearly identify their status. It is by making mistakes that we learn best. You have in your room a quality line available 24 hours a day to answer all your questions and / or requests. In this troubled period, we thank you for highlighting the quality of our adaptation, our remarkable team spirit which allows us to always serve you better. For more than a year now, the health crisis has profoundly changed our sector of activity. well despite this, we have invested heavily and will continue to do so in 2021 and 2022. We thank you for your encouragement, your recognition which brings us so much comfort and allows us to maintain our will to progress. We look forward to welcoming you back to Saumur. Best regards Mr BERTRAND R Director
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bonsoir Madame,
Je vous remercie de votre mail.
Vous avez entièrement raison.... vous êtes honnête !
Vous êtes tellement honnête que vous préférez poster dans l'anonymat des avis sur internet plutôt que de faire remonter votre insatisfaction lors de votre départ au service concerné.
Vous avez entièrement raison de juger les autres avant de vous juger vous-même.... cela demande moins d'effort.
Enfin, vous avez entièrement raison d'être honnête comme vous le faites... à tel point que vous colportez de fausses informations.
Vous êtes tellement honnête que vous portez des jugements sans rien connaître des actions menées...et peut-être même sans aucune expérience dans la gestion d'une entreprise et du management.
Vous êtes tellement honnête que vous me jugez alors même que je ne vous connais pas.
Vous êtes tellement honnête que vous en êtes pathétique.
Encore une fois, vous me jugez (sans rien connaître de l'établissement sans rien connaître des équipes, sans rien connaître des situations... juste sur votre ressentit et sur une très courte période..) alors vous permettrez que moi aussi je vous juge ! Seriez-vous cynique ? Seriez-vous condescendante ? Seriez-vous égocentrique ? ou souffrez-vous d'un manque de reconnaissance ?
Toutefois, je vous remercie, vraiment je vous remercie !
Je vous remercie très sincèrement car vous montrez là une grande expérience des autres et une si petite de vous-même.
Au plaisir de vous accueillir de nouveau sur Saumur.
Bien cordialement
There are more places to choose from in the Saumur area.
PRICE RANGE
AU$164 - AU$186 (Based on Average Rates for a Standard Room)
LOCATION
FrancePays de la LoireMaine et LoireSaumur
NUMBER OF ROOMS
53
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.