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25/12/2017 26/12/2017
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    Hotel de la Cite Carcassonne - MGallery Collection

    Place Auguste-Pierre Pont, 11000 Carcassonne, France
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    25/12/2017 26/12/2017
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    USD 344*
    USD 344*
    USD 344*
    Traveller (1003)
    Room & Suite (218)
    Dining (75)
    Overview
    • Excellent69%
    • Very good21%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “library bar” (33 reviews)
    “walled city” (75 reviews)
    “junior suite” (33 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    25 Dec.26 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (1,606)
    There are newer reviews for Hotel de la Cite Carcassonne - MGallery Collection
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    11 - 15 of 913 reviews

    Reviewed 29 October 2017 via mobile

    The hotel is in the cite (on of a few only). Location absolute superb and 5*! From inside a classic 5* hotel. Rooms are nice and bathroom was very big. Everything well maintained and nicely decorated. Staff was very friendly and helpful. Breakfast seemed overpriced...More

    Thank PeruTraveler2014
    Response from Jean-Philippe B, Manager at Hotel de la Cite Carcassonne - MGallery CollectionResponded 31 October 2017

    Dear PeruTraveler2014, I am pleased you enjoyed our unique location , next to the castle and inside the medieval city. The breakfast buffet is at 28€ per person, it includes premium product with fresh eggs, salmon, local cured ham, homemade jam, home made pastries and...More

    Reviewed 28 October 2017

    This was our second stay at this hotel, and this time we had booked a superior room through British Airways. It was quite difficult to find but we eventually found the car park we had used before, but it was no longer a car park!...More

    Thank PotterMoose
    Response from Jean-Philippe B, Manager at Hotel de la Cite Carcassonne - MGallery CollectionResponded 31 October 2017

    Dear PotterMoose, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Next time, don't hesitate to come over the summer like this you can have a swim at the...More

    Reviewed 27 October 2017

    We really enjoyed staying in the old building, on the walls, next to the church and in a comfortable room. It was a bit tricky to get there -- take the car to the gate, follow them to private parking in a tight space, get...More

    2  Thank vague travellers
    Reviewed 27 October 2017

    Whilst the hotel is excellently situated in the old city, our stay was very disappointing. The reception staff were very friendly and helpful. However, the bedroom was tired. The curtain pulls were not working and one of the tie-backs was missing. Although the bathroom was...More

    Thank Philip H
    Response from Jean-Philippe B, Manager at Hotel de la Cite Carcassonne - MGallery CollectionResponded 31 October 2017

    Dear Philip, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Concerning the pillow, last trimester we introduce a pillow menu, also when...More

    Reviewed 26 October 2017 via mobile

    Hotel de la Cité is the only lodging in the Carcassone fortress. It's ideally located and a beautiful hotel. Facilities are excellent. We especially enjoyed the "clubby" bar with its excellent service and cocktails. We were, however, disappointed with the restaurant . While the food...More

    Thank Gary N
    Response from Jean-Philippe B, Manager at Hotel de la Cite Carcassonne - MGallery CollectionResponded 27 October 2017

    Dear Gary, Thank you for taking the time to share your feedback. While I wish you had a better experience at the restaurant, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience,...More

    Mercure Carcassonne La Cite Hotel
    1,565 reviews
    #10 of 39 hotels in Carcassonne
    0.6 km
     
    Hotel du Chateau
    798 reviews
    #4 of 39 hotels in Carcassonne
    0.4 km
     
    Best Western Hotel Le Donjon
    1,444 reviews
    #6 of 39 hotels in Carcassonne
    0.09 km
     
    Hotel du Pont Vieux
    507 reviews
    #3 of 39 hotels in Carcassonne
    0.4 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Pool
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Pool
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • USD 236 - USD 389 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Carcassonne
    • #1 Romantic Hotel in Carcassonne
    • #2 Family Hotel in Carcassonne
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 59
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Priceline, Travelocity, Booking.com, Orbitz, Expedia, Agoda, Hotwire, TripOnline SA, getaroom.com, Cancelon and Evoline ltd so you can book your Hotel de la Cite Carcassonne - MGallery Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • France >
    • Occitanie >
    • Aude >
    • Carcassonne
    • Also Known As
    • De La Cite Hotel ,
    • De La Cite Carcassonne
    Add Photo Photos
    Traveller (1003)
    Room & Suite (218)
    Dining (75)
    Pool & Beach (18)
    Hotel & Grounds (731)
    Bathroom (37)
    Business Centre & Event Rooms (9)
    Family and Play Areas (5)
    Nearby
    Nearby HotelsSee all 39 hotels in Carcassonne
    Hotel du Chateau
    798 reviews
    .35 km away
     
    Best Western Hotel Le Donjon
    1,444 reviews
    .09 km away
     
    Mercure Carcassonne La Cite Hotel
    1,565 reviews
    .56 km away
     
    Hotel du Pont Vieux
    507 reviews
    .37 km away
     
    Nearby Restaurants
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    Restaurant Comte Roger
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    Le Plo
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    Nearby Attractions
    CHATEAU ET REMPARTS DE LA CITE DE CARCASSONNE
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    Cathar Castles
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    Basilica of Saint-Nazaire
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    Chateau Comtal
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    .12 km away
    Ask a question
    Questions & Answers
    Mesapolonica
    10 October 2017|
    AnswerShow all 6 answers
    Response from sally c | Reviewed this property |
    The train station is 2km from the hotel. I would advise speaking with the hotel as taxis can only drop off outside the City walls. The hotel has a shuttle service from the City walls inside to the hotel. So, the hotel may be... More
    0
    Votes
    GuyJersey
    30 April 2017|
    AnswerShow all 12 answers
    Response from DifromBrisbane | Reviewed this property |
    The only parking available is outdoor and it is located outside Just below he city walls. The hotel provides a shuttle to pick you up, but in any case it is a five minute walk from the hotel itself. The city has a front... More
    2
    Votes
    Liam C
    29 April 2017|
    AnswerShow all 4 answers
    Response from fbonturi | Property representative |
    Dear Liam, Many thanks for your question on TripAdvisor. All the guests have access to the garden to enjoy our beautiful view of Carcassonne for some rest, drinks or have a meal in the terrasse of our gastronomic... More
    1
    Vote
    Google Translation
    Room Tips
    "Better rooms to exterior"
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    "The Junior suites have lovely outside seating with fantastic views over Carcassone"
    Read review
    "Try to get a garden view."
    Read review
    "I doubt there are any "bad" rooms."
    Read review
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