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Hotel de la Cite Carcassonne - MGallery Collection

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Hotel de la Cite Carcassonne - MGallery Collection
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1,432 Reviews from our TripAdvisor Community

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Showing 821: English reviews
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Garstang
Reviewed yesterday NEW

Spent 3 great days at this Hotel and Restaurant. Reception outstanding in attitude and help.Beautifully appointed room with terrace,fantastic views. Restaurant & Bar superb.All staff wonderful, special thanks to Oliver.Marvellous restaurant food and service highest quality having had 2 dinners & a lunch with our family.Special thanks to Mathieu& Sommeliere Annaelle for making it even more special. Great breakfast with...

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Helpful?
Thank DLCabus
Herefordshire, United Kingdom
Reviewed 2 days ago NEW

We have just returned from a four-night stay in this wonderful hotel, set right in the heart of the Citadel of Carcassonne. We were asked whether we would like an upgrade to a Junior Suite; we said yes! There was a complimentary bottle of Champagne in our room, courtesy of Kirker Holidays, I suspect. The staff on reception, in the...

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Thank Francis T
Chelmsford, United Kingdom
Reviewed 5 days ago NEWvia mobile

A lovely hotel in the heart of the old city . Sumptuous room ; drinks in library bar charming . Staff attentive and courteous . The restaurant within is no doubt superb but very pricey : 40-50 euro for a starter and on from there . The chef does provide a helpful list of good restaurants in the old city...

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Thank Anne H
New York City, New York
Reviewed 6 days ago NEW

We were treated poorly by the hotel and restaurant staff. I was overcharged. The rate was prepayed through Accord hotels. Hotel charged me a higher fee and refused to give a bill at check out. I emailed them to get a final bill. So far no responce. No consierge service. Restaurant cancelled my reservation with FORK. Fork had a special...

Review collected in partnership with Accorhotels.com
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Thank Ludmilla S
West Palm Beach, Florida
Reviewed 3 weeks ago

Center of the Cite, it does not get any better location than this. To get to the hotel, call ahead (from the outside), they will pick you up since the traffic is limited inside the Castle. Do not walk, the porter will come and get you, help you with parking and drive you to the hotel. Excellent Service!

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Thank Daniel B
London, United Kingdom
Reviewed 4 weeks ago

One of the best hotels that I have stayed in. The location was beautiful, the hotel was sumptuous and the food sublime. The staff were great with our six year old son and went out of their way to please him.

Review collected in partnership with Sofitel.com
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Thank K3389FFjacquelineh
San Juan, Puerto Rico
Reviewed 4 weeks ago

First Impression: getting to the hotel is difficult as we were following the GPS directions and it was giving me directions to enter a walled city, which is not allowed for private cars. We had to ask for directions to a local. Once that it's figured out, you have to drive to a specific area within the first wall of...

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Thank Carlos G
Brisbane, Australia
Reviewed 16 February 2017

We caught a taxi from the Railway station which took us to the barricaded entry to the old city where a lovely man took our bags and transported us up windy narrow roads to the Hotel. The hotel is operated as a McGallery by Sofitel and sits as one of their luxury range. We arrived to find that our room...

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1Thank DifromBrisbane
Nelson, New Zealand
Reviewed 15 February 2017

We were pleasantly surprised at the 'class' and quality of this hotel and it's staff. Location is perfect in the centre of the old city. High quality bedrooms with good space.Excellent other hotel facilities and dining. A shuttle van takes you to and from the hotel and the carparks just outside the old city walls.

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Thank JohnandTracy_L
Dartmouth, United Kingdom
Reviewed 13 February 2017 via mobile

It was 2001 that we last journeyed down from Roscoff for an overnight stay in Carcassonne and stayed at La Cite and unsurprisingly little has changed other than it is now almost impossible to drive up to the hotel and one now needs to park just outside of the walls from where very nice people help you with the parking...

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Thank BaddyPurt

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Standing between two historic landmarks, the Roman Chateau Comtal and the Gothic Basilica of Saint-Nazaire, the Hotel de la Cite is set in its own glorious gardens. With its solid stone walls, wood paneling and stained-glass windows, the Hotel offers luxurious hospitality and award winning cuisine in its two restaurants. ... more   less 

Additional Information about Hotel de la Cite Carcassonne - MGallery Collection

Address: Place Auguste-Pierre Pont, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: $292 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel de la Cite Carcassonne - MGallery Collection 5*
Number of rooms: 59
Reservation Options:
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Also Known As:
De La Cite Hotel
De La Cite Carcassonne
Hotel Style:
#1 Romantic Hotel in Carcassonne
#1 Luxury Hotel in Carcassonne
#2 Family Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from Hotel de la Cite Carcassonne - MGallery Collection staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best rooms overlook hotel gardens and ramparts.”
 of 5 bubbles DLCabus, 28 Mar 2017 | Read review
“We had a room looking out into the hotel garden, and this was wonderfully quiet and private.”
 of 5 bubbles FrancisT271, 27 Mar 2017 | Read review
“Get a view”
 of 5 bubbles danielbD9021SJ, 7 Mar 2017 | Read review
“Our room was on the second floor and was quiet.”
 of 5 bubbles DifromBrisbane, 15 Feb 2017 | Read review
“views over the Walls of the old city”
 of 5 bubbles JohnandTracy_L, 14 Feb 2017 | Read review
5 of 5