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Hotel de la Cite Carcassonne - MGallery Collection

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Hotel de la Cite Carcassonne - MGallery Collection
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1,429 Reviews from our TripAdvisor Community

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Chelmsford, United Kingdom
Reviewed 3 days ago NEWvia mobile

A lovely hotel in the heart of the old city . Sumptuous room ; drinks in library bar charming . Staff attentive and courteous . The restaurant within is no doubt superb but very pricey : 40-50 euro for a starter and on from there . The chef does provide a helpful list of good restaurants in the old city...

Thank Anne H
New York City, New York
Reviewed 4 days ago NEW

We were treated poorly by the hotel and restaurant staff. I was overcharged. The rate was prepayed through Accord hotels. Hotel charged me a higher fee and refused to give a bill at check out. I emailed them to get a final bill. So far no responce. No consierge service. Restaurant cancelled my reservation with FORK. Fork had a special...

Review collected in partnership with Accorhotels.com
Thank Ludmilla S
West Palm Beach, Florida
Reviewed 2 weeks ago

Center of the Cite, it does not get any better location than this. To get to the hotel, call ahead (from the outside), they will pick you up since the traffic is limited inside the Castle. Do not walk, the porter will come and get you, help you with parking and drive you to the hotel. Excellent Service!

Thank Daniel B
London, United Kingdom
Reviewed 3 weeks ago

One of the best hotels that I have stayed in. The location was beautiful, the hotel was sumptuous and the food sublime. The staff were great with our six year old son and went out of their way to please him.

Review collected in partnership with Sofitel.com
Thank K3389FFjacquelineh
San Juan, Puerto Rico
Reviewed 4 weeks ago

First Impression: getting to the hotel is difficult as we were following the GPS directions and it was giving me directions to enter a walled city, which is not allowed for private cars. We had to ask for directions to a local. Once that it's figured out, you have to drive to a specific area within the first wall of...

Thank Carlos G
Brisbane, Australia
Reviewed 16 February 2017

We caught a taxi from the Railway station which took us to the barricaded entry to the old city where a lovely man took our bags and transported us up windy narrow roads to the Hotel. The hotel is operated as a McGallery by Sofitel and sits as one of their luxury range. We arrived to find that our room...

1Thank DifromBrisbane
Nelson, New Zealand
Reviewed 15 February 2017

We were pleasantly surprised at the 'class' and quality of this hotel and it's staff. Location is perfect in the centre of the old city. High quality bedrooms with good space.Excellent other hotel facilities and dining. A shuttle van takes you to and from the hotel and the carparks just outside the old city walls.

Thank JohnandTracy_L
Dartmouth, United Kingdom
Reviewed 13 February 2017 via mobile

It was 2001 that we last journeyed down from Roscoff for an overnight stay in Carcassonne and stayed at La Cite and unsurprisingly little has changed other than it is now almost impossible to drive up to the hotel and one now needs to park just outside of the walls from where very nice people help you with the parking...

Thank BaddyPurt
South Devon, United Kingdom
Reviewed 9 February 2017

Once we had found the welcome point outside the walls (after a helpful call to the hotel) everything was exactly as it should be. We were shown to the secure parking (in a picturesque if muddy old orchard) and then driven over the (dry) moat into the city, and then through the inner walls to the hotel. Check in was...

Thank PerfectPedant
New Brunswick, Canada
Reviewed 31 January 2017

Fantastic location inside the old city, the drive to the hotel was a fun adventure! The hotel provides transportation into the old city or you can walk, it was the tiniest van I have ever seen. The service was great and the hotel, the grounds and rooms were really special.

Thank CakegirlNB
fbonturi, Directrice Adjointe at Hotel de la Cite Carcassonne - MGallery Collection, responded to this review

Dear Guest, Thank you for posting your experience at Hôtel de la Cité regarding your recent stay with us. We are happy to hear that you found the drive a fun adventure and that you really appreciate the service of our team. The van is indeed really tiny because of the narrow gates of the medieval city. Thank you again...

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  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Standing between two historic landmarks, the Roman Chateau Comtal and the Gothic Basilica of Saint-Nazaire, the Hotel de la Cite is set in its own glorious gardens. With its solid stone walls, wood paneling and stained-glass windows, the Hotel offers luxurious hospitality and award winning cuisine in its two restaurants. ... more   less 

Additional Information about Hotel de la Cite Carcassonne - MGallery Collection

Address: Place Auguste-Pierre Pont, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: $293 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel de la Cite Carcassonne - MGallery Collection 5*
Number of rooms: 59
Reservation Options:
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Also Known As:
De La Cite Hotel
De La Cite Carcassonne
Hotel Style:
#1 Luxury Hotel in Carcassonne
#1 Romantic Hotel in Carcassonne
#2 Family Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from Hotel de la Cite Carcassonne - MGallery Collection staff and other travellers.
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Questions? Get answers from Hotel de la Cite Carcassonne - MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a view”
 of 5 bubbles danielbD9021SJ, 7 Mar 2017 | Read review
“Our room was on the second floor and was quiet.”
 of 5 bubbles DifromBrisbane, 15 Feb 2017 | Read review
“views over the Walls of the old city”
 of 5 bubbles JohnandTracy_L, 14 Feb 2017 | Read review
“Suite rooms that have a 'roll-away' bed are good value if you don't mind sharing with a friend. The views are superb.”
  • The Fortress from Suite room
 of 5 bubbles SmojoArt, 29 Jan 2017 | Read review
“Get a room with a terrace. Read directions on how to get there very carefullyHave the hotel phone number handy. Hotel meals are expensive.”
 of 5 bubbles LePirateDeAvalon, 7 Jan 2017 | Read review
5 of 5