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Hotel Jean Moet

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431 Reviews from our TripAdvisor Community

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Showing 297: English reviews
Reviewed 23 August 2012

We got to Epernay about 8pm and ended up spending about 15 minutes trying to figure out how to get inside as the doors were locked! We did eventually find a little intercom button on the outside gate (not on the locked door but outside the opened gate!). Once we managed to get inside, we loved the rest of the...

Thank tetua
hoteljeanmoet, Réceptionnsite at Hotel Jean Moet, responded to this review

Dear tetua, All the hotel's staff thanks you for your comment. The door is close at 8.00 p.m for security reasons, so if you don't have the card of the room you have to ring the bell that is on the gate. We hope to welcome you an other day in our hotel!; With kind regards, The reception

Melbourne, Australia
Reviewed 18 August 2012

Nice small hotel in a great location, but parking is difficult. Great place to stay if you are interested in Champagne tasting and tours through House of Moët. Overall a pleasant hotel in perfect area for a pleasant stroll up Avenue de Champagne.

Thank 255100Michele
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review

Dear Guests, We inform you that there is a city parking "Esplanade Charles de Gaulle" at 50 meters from the hotel where our guests can park. This parking is really big where it is easy to park. This parking is also secure by the police. We are really sorry for this inconvenience.

Gothenburg, Sweden
Reviewed 14 August 2012 via mobile

If you are looking for a nice hotel close to Avenue de Champagne, this is a great choice! The rooms are nice, the staff friendly and helpful. There are also several good restaurant in the vicinity, just ask the guys at the hotel.

Thank Jesper G
hoteljeanmoet, Réceptionniste at Hotel Jean Moet, responded to this review

Dear Jesper G, All the hotel's staff thanks you for your lovely comment. We are glad that you had a great stay with us. With kind regards, The reception

Perth, Australia
Reviewed 9 August 2012

Fantastic place, I stayed with my wife for three nights early july and had a wonderful time, very helpful staff, the room was fantastic, would highly reccomend, the champagne bar below was also great. Overall a great place to stay and positioned well in Epernay, only a 2min walk to Moet, Perrier Jouet and Pol Roger.

2Thank JF0g
hoteljeanmoet, Receptionniste at Hotel Jean Moet, responded to this review

Dear JF0g, We thank you very much for your nice comment. We hope to have the pleasure of welcoming you another time in our hotel. With kind regards, The reception

United States
Reviewed 8 August 2012

While in Epernay, in Champagne region and at guidance of Rick Steve's recommendation, we stayed one night. On arrival, we were allowed inspection of the rooms, which met inspection. Afterwards, we requested ice for our champagne to cool down which by the way was purchased just downstairs yet was only given two hanfuls of ice. After traveling and touring for...

Thank L B
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review

Dear guests, We thank you very much for taking of your time to post a nice comment. All the staff is really pleased that you enjoyed your stay with us. We hope to welcome you another time at Hotel Jean Moet & Spa. Yours sincerely, La réception

Reviewed 6 August 2012

The room was immaculate, the bed was very comfortable.The receptionist was extremely helpful with local information recommending one of the best restaurants we have EVER been to Les Berceaux. The only negatives were as we were on second floor you could hear noises from up stairs and nobody explained the room details or showed us to our rooms, simply gave...

Thank BrisbaneRuby
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review

Dear guests, We thank you very much for taking of your time to post a comment. We note your comments regarding noise in the room. We chose to put the real parquet in all rooms for hygienic reasons, the downside is the cracking of the boards we are trying to mitigate by equipping the rooms better.. Effectively our beautician is...

Shepparton, Australia
Reviewed 2 August 2012

The best thing about staying at this hotel was that the girl (i think it was Melissa but I can't remember the name sorry) who greeted us on our arrival was outstanding. She was extremely friendly and helpful. She show us to our room, explained how everything worked. We asked for a bucket of ice and an iron and she...

Thank Bernadette H
hoteljeanmoet, Réceptionniste at Hotel Jean Moet, responded to this review

Dear Bernadette H, All the hotel's staff and especially me (Mélissa, you are right about the name !) want to thank you for your lovely comment. It was a pleasure to welcome you in our hotel, and we are happy that you had a great stay. It will be with great pleasure that we will welcome you again in our...

Sydney, Australia
Reviewed 27 July 2012

This is a nicely appointed boutique hotel crammed with period furniture. Staff are very pleasant and location is central. BUT BEWARE!!! As stated in "Bad PR" dated 23 July, 2012, we had a similar experience with not being allocated our confirmed room and this was well before the Tour de France started. We had booked two of the best rooms...

3Thank katrina n
hoteljeanmoet, Réceptionniste at Hotel Jean Moet, responded to this review

Dear katrina n, We than you for you comment about the hotel. During the period you came, we had an informatic problem. We had the same problem with salsa46, and we really apologizes about that. We hope to have the pleasure of welcoming you an other time in our hotel, without any problem. With kind regards, The reception

Reviewed 23 July 2012

Having planned a trip with our friends in January to drive from the UK to Majorca, this hotel was our first stop in France. It was very exciting to plan such a holiday and the Jean Moet looked like everything we wanted, especially since the Tour de France was leaving the town the following morning and my husband is a...

3Thank salsa46
hoteljeanmoet, Réceptionniste at Hotel Jean Moet, responded to this review

Dear Mrs SALSA46, We confirm you that the hôtel Jean Moët really had an informatique problem and your reservation wadn't put on the right date. Nevertheless, An e-mail informing you about this problem was sent to you on June 23rd, 2012 at 8:29 am without answer from you. Two new e-mails have been sent to you on July 1st at...

Reviewed 17 July 2012

A very pleasant place to stay to visit the Champagne district. Very convenient to the train and main attractions of Epernay such as champagne houses. Very helpful staff. Beautiful breakfast. comfortable beds and well equipped rooms with spotless bathrooms. Would like to return.

Thank Ann W
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review

Dear guests, All the staff thank you for the nice comment and is really happy you enjoyed your stay at Hotel Jean Moët & Spa. We hope to welcome you again in our Champagne region. Yours sincerely,

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  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Jean Moet is located in the heart of the vineyards of the region Champagne, in the town center of Epernay, only 20 meters of the Avenue de Champagne sits of the biggest Houses of Champagne (Moet and Chandon, Haberdasher, Of Castellane, Perrier-Jouet, De Venoge) With their 100 kilometers of cellars which run under the Avenue and their most 200 million underground stored bottles of champagne, they make one of the most prestigious avenues of the world! ... more   less 

Additional Information about Hotel Jean Moet

Address: 7 rue Jean Moet, 51200, Epernay, France
Region: France > Grand Est > Marne > Epernay
Price Range: $196 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jean Moet 4*
Number of rooms: 12
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Also Known As:
Hotel Jean Moet Epernay, France - Champagne-Ardenne
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jean Moet staff and other travellers.
5 questions
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Santa Rosa, California
9 months ago
Sierra Madre, California

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better the light”
 of 5 bubbles kaodonnell, 28 Dec 2016 | Read review
“ask for a room away from th stairs. or stay elsewhere...”
 of 5 bubbles seeseattle, 1 Nov 2016 | Read review
“Just ask for a quiet room”
 of 5 bubbles Wellpastit, 31 Oct 2016 | Read review
“Rooms on the second floor are bigger, would not recommend staying at the attic room as ceiling is very low.”
 of 5 bubbles edric2015, 28 Oct 2016 | Read review
“To be avoid!!!”
 of 5 bubbles wlaura, 19 Oct 2016 | Read review
5 of 5