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Mercure Saint Malo Balmoral
24 Rue Theodore Monod, 35400, Saint-Malo France
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Avg. AU$239 /night, 10/15 - 10/16
AU$360
per night
AU$249
per night
AU$138
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
4.5
#29 of 79 hotels in Saint-MaloLocation
Cleanliness
Service
Value
A Hearty Welcome Whether you are organising a professional event or you simply want to enjoy a family holiday in Brittany, the team at Mercure Hôtel Balmoral St Malo is at your service.Built in 2010, Mercure Balmoral offers you the comfort of a three star hotel (air conditioned rooms, private parking etc.) and all the modern amenities you require (free Wi-Fi, free national telephone, television with pay per view facility etc.). Along with its ideal location, our hotel is the perfect landing point for a new way of discovering Brittany!
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Books, DVDs, music for children
Children's television networks
Taxi service
Business Centre with Internet Access
Car park
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Highchairs available
Pushchairs
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Electric kettle
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Modern
Green
Languages Spoken
English, French, Spanish, German
Location
24 Rue Theodore Monod, 35400, Saint-Malo France
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 67 out of 100
67
26 Restaurants
within 0.5 kilometers
1,183Reviews6Q+A47Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
I thought the room was great, the staff very helpful. Bar is okay parking very secure and safe.
The room nice view of the library and station, really nice.
Restaurants nearby all good.
Housekeeping excellent regarding bed making, cleaning (see bathroom comment) could not fault.
However;
1: toilet seat two of the rubber feet are missing so the toilet seat rocks and moves and it should not.
2: shower tray where it joins the bathroom floor dirty even on day two, dirt and ?lime scale. I cleaned a portion in less than a minute easy to do but not my job.
3: two cracked tiles in the shower in the corner, there Just should not be broken tiles!
In a two star I would tolerate however 180 euros a night and a four star rating these faults should not be there.
I liked the hotel, I liked the location but attention to detail is required for a 4 star rating and prices.
The room nice view of the library and station, really nice.
Restaurants nearby all good.
Housekeeping excellent regarding bed making, cleaning (see bathroom comment) could not fault.
However;
1: toilet seat two of the rubber feet are missing so the toilet seat rocks and moves and it should not.
2: shower tray where it joins the bathroom floor dirty even on day two, dirt and ?lime scale. I cleaned a portion in less than a minute easy to do but not my job.
3: two cracked tiles in the shower in the corner, there Just should not be broken tiles!
In a two star I would tolerate however 180 euros a night and a four star rating these faults should not be there.
I liked the hotel, I liked the location but attention to detail is required for a 4 star rating and prices.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elise D, General Manager at Mercure Saint Malo Balmoral
Responded 30 Oct 2022
Dear R648VYstevenw, Thank you for taking the time to tell us about your experience at the Mercure Saint-Malo Balmoral. I am glad that you enjoyed your stay in our hotel. However, I am sorry that your room did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the cleaning problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elise D Executive assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's not amazing, but it's good enough. Our family room was very nice and specious. It's also easy to come with the car, although their parking is very limited and small. But all in all it works well for the price. If the price of the room makes sense to you and you don't mind not being within walking distance from the historical centre, it's a good choice.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was modern and clean. We opted for a balcony at an extra cost and was a joy to have as the weather was great. Reception was spacious and fresh, some did not speak a lot of English, but I don't speak a lot of French so cannot complain. Bar had limited drinks (shorts etc.), but there would be something there for most.Parking was 13 euros per day but secure as it was underground. Breakfast, lots of options. Several places to eat across the square and only a few minutes drive to the ferry terminal. A great last night to our trip.
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: Floor four has balconies and in the evening sun if at the rear of the building
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elise D, General Manager at Mercure Saint Malo Balmoral
Responded 14 July 2022
Dear Moffat1999, Thank you for choosing to stay with Mercure Balmoral and taking the time to share feedback on your recent stay with us. We’re delighted to see you had a comfortable stay in a hotel. It's kind of you to highlight parking’s security and the recommendation about our ideal location. It’s true that hotel Mercure Balmoral is located in a strategic area whereas just a few minutes away from railway station, the ancient town, Convention Centre,... and many more attractive destinations. Concerning the bar menu, we are all about quality over quantity and making sure our team could provide you with an exceptional quality of service that could exceed your expectations. Please be sure that each member in the equipe reception has his or her unique skills but we all share the same goal which is to ensure the seamless, comfortable and memorable experiences to all our guests. We hope to welcome you again soon! Kind regards, Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a good three night stay in St Malo also exploring Rennes and Cancale during that period. St Malo is a very interesting port with numerous restaurants and sites. The hotel staff were helpful on all occasions with copy bus timetables and other useful information including chasing a taxi that was late.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elise D, General Manager at Mercure Saint Malo Balmoral
Responded 15 July 2022
Dear AnthonyfromGSY, Thank you for choosing the hotel Mercure Balmoral for your recent accommodation. We genuinely appreciate your time to provide us with your positive feedback. Maximize the customers satisfaction and improve the personalized service during guest’s stay is the goal that equipe Mercure Balmoral keep striving for. We are looking forward to welcoming you back again soon! Kind regards, Front desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice infrastructure. Staff quite rude and unfriendly. Covid measures for buffet breakfast totally unclear to guests which leads to surreal situations like people taking food with their hands !!!!!
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elise D, General Manager at Mercure Saint Malo Balmoral
Responded 19 Oct 2021
Dear Cviellevoye, We thank you for your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. We are surprised that you find our measures for the buffet unclear. Displays have been installed at the entrance of the breakfast room and at the cold buffet. These displays explain in French, English and German that tongs and cutlery are available on each table. It seems that these displays are not large and visible enough. We will therefore think about printing them in a larger format. Thank you again for sharing your experience. Best regards, Elise D Executive assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
This hotel is the standard Mercure. Clean, better than basic, fine. But don’t confuse this with the other Mercure in St Malo. This one is a fair distance from intra muros.
The welcome was less than graceful. Greeted by a rather distant receptionist. We were told that the indoor parking was full and then directed fairly peremptorily to a nearby car park. It was all fine, but not what I came to expect from Mercures in my working life. She seemed to respond better later when I spoke French, asking where breakfast was to be served.
It was the usual Mercure. Reliable and fine for work. If you want something special on holiday, maybe try another place,
The welcome was less than graceful. Greeted by a rather distant receptionist. We were told that the indoor parking was full and then directed fairly peremptorily to a nearby car park. It was all fine, but not what I came to expect from Mercures in my working life. She seemed to respond better later when I spoke French, asking where breakfast was to be served.
It was the usual Mercure. Reliable and fine for work. If you want something special on holiday, maybe try another place,
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Check parking availability if you’re worried about parking in the open.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent, friendly service. Great, varied breakfast buffet.Top quality Accor mattress, room large & clean. Double-glazing windows not 100% soundproof, though. Very well located to ride local buses to discover the coast and old city. We hope to be back.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elise D, General Manager at Mercure Saint Malo Balmoral
Responded 14 Aug 2022
Dear Djinnreviews, It’s our pleasure to receive your comments regarding your recent stay at hotel Mercure Balmoral. We are genuinely delighted to learn that the location of the hotel is ideal for your needs and the quality of our services exceeds your expectations. Concerning the window, thanks for highlighting the certified material that it’s made of, all of the rooms in the hotel are equipped with a double-glazing window for the sake of the rooms’s comfort and your satisfaction. For the efficient soundproof, we do note your comments. The information would be transferred to the direction for future consideration. Once again, we’re grateful for your kind words for the Equipe Hotel. It is clear that your feedback would be presented as an encouragement to all of our team as we make every effort to assure the satisfaction of our customer beyond the service quality. We are looking forward to welcoming you back in the near future. Kind regards, Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Relatively new hotel. Rooms are comfy and the staff was kind. No complains. I highly recommend to stay here if you are visiting St Malo and even St Michel.. It is easy to park around the hotel as well!
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gwen3579, Public Relations Manager at Mercure Saint Malo Balmoral
Responded 12 Jan 2020
Dear Manuel0x, We would like to thank you for your comments about your stay at Mercure Saint-Malo Balmoral. Your description is nice and we were very happy that you have a good time at our hotel. Thank you for the recommendation and we hope to see you again. Best regards, Gwenaël H General Ledger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Another trip and stay in St Malo, having stayed here before this hotel was on the list to stay at when I was looking. It won out above others due to price and parking, plus the influence from our last stay which was very positive.
Staff were great again. The right level of attentive, always polite and thoughtful.
The hotel is well maintained and was very clean throughout. A really enjoyable stay again.
Staff were great again. The right level of attentive, always polite and thoughtful.
The hotel is well maintained and was very clean throughout. A really enjoyable stay again.
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Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elise D, General Manager at Mercure Saint Malo Balmoral
Responded 15 July 2022
Dear Rupert C, It’s our pleasure to have a chance to salute the committed customers as yours at the hotel Mercure Balmoral. We’re thankful to receive your positive feedback. On behalf of others, I would like to share your comments with our team. It is clear that your feedback would be presented as an encouragement to all of our team as we make every effort to assure the satisfaction of our customer beyond the service quality. Once more, we’re grateful for your support. We are looking forward to welcoming you back in the near future. Sincerlys Yours, Front desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Air conditioned, king sized bed, quiet rooms, near beach. Boiling hot outside but rooms stayed lovely and cool. Six minutes from ferry terminal and lots of safe public parking places all round hotel. Near St Malo's modern railway station and easy walk to old town.
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Date of stay: August 2022Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elise D, General Manager at Mercure Saint Malo Balmoral
Responded 14 Aug 2022
Dear Biglion678, Firstly, we would like to thank you for taking time to send us your review. It’s our pleasure to read your comment and to understand furthermore about your recent stay with us. We’re delighted that you had an enjoyable stay in the hotel regarding the hotel's comfort room and his strategic location. Thanks for highlighting the security of the parking public near Hotel Mercure Balmoral, in the case the hotel's parking private is fully-booked, we always have other protected options. Once again, we’re grateful for your detailed review. Hopefully we have the opportunity to welcome you back in the near future. Kindest regards, Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear customer,
Yes your reservation is valid for your visit in next October.Thank you for your asking, and we hop your next visit will be as pleasant.
Sincerely,
Good morning, we have a parking in the hotel, its 13€ per day.If you are interested you can send an email or call at +33299561673. Regards
…
PRICE RANGE
AU$141 - AU$256 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
BEST WESTERN Hotel Balmoral
LOCATION
FranceBrittanyIlle-et-VilaineSaint-Malo
NUMBER OF ROOMS
77
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Mercure Saint Malo Balmoral
What are some of the property amenities at Mercure Saint Malo Balmoral?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Mercure Saint Malo Balmoral?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Mercure Saint Malo Balmoral?
Guests can enjoy a lounge, breakfast, and a snack bar during their stay.
Is parking available at Mercure Saint Malo Balmoral?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
Are any cleaning services offered at Mercure Saint Malo Balmoral?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Saint Malo Balmoral offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Saint Malo Balmoral?
The staff speaks multiple languages, including English, Spanish, French, and German.
Is Mercure Saint Malo Balmoral accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.