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Hilton Manchester Deansgate

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Hilton Manchester Deansgate
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4,153 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Manchester Deansgate
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Showing 4,058: English reviews
Reviewed 1 week ago

Stay at this hotel annually with a team from work. At least half experienced more issues than normal during their stay. Several were checked into rooms that had not had housecleaning service from past guest and I had a leak and wet carpet. Several others were moved for maintenance reasons.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Rgs55
Phil M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Rgs55 Thank you for staying with us and I am disappointed to read that you did not fully enjoy your stay. I have shared your feedback with the management team, to ensure these issues would not appear again in the future. Please accept my sincere apologies I am disappointed that your experience was less than perfect on this occasion...

Reviewed 1 week ago

stayed in this hotel multiple times and it is always a pleasure to stay. The staff members are friendly and attentive to your every need. Our room was spotless and got cleaned everyday too. I cannot fault this hotel. it is one of my favorite places to stay when i visit Manchester. I was here this time for an event...

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Helpful?
1Thank Sophieboyd
Phil M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Sophie I would like to thank you for taking the time to share your positive feedback following your stay with us. My team and I are delighted that you stayed with us and that you had a fantastic stay. May I also thank you for being so complimentary regarding our team members, I will of course share your kind...

Halifax, United Kingdom
Reviewed 1 week ago

Stayed overnight for leisure. Hotel room was ok but needed a clean the desk area was dusty and a bit grubby. The lighting in the room was very poor and needed to be brighter. Bedroom/bathroom was modern and bed was clean. Went down for buffet breakfast which was ok, food was left under the hot lights and by the time...

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Helpful?
3Thank Debra F
Phil M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Debra F I greatly appreciate the time you have taken to offer your review and I am sorry that you felt your stay was underwhelming. This is not the impression we wish our guests to depart with. I am truly disappoint to hear about the lack of cleaning in your room. I have shared your feedback with our executive...

Brewood, United Kingdom
Reviewed 1 week ago

Really enjoyable experience for an overnight stay. Great room on 13th floor with lovely views. Friendly staff, decent breakfast on offer. The room was spacious and very clean, comfortable bed. Will return when next in town.

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Helpful?
Thank Tommybinns
Phil M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Tommybinns Thank you for choosing to stay with us on your recent visit to Manchester. Thank you for your complimentary words relating to your stay, it is always a pleasure to receive positive feedback. May I also thank you for highlighting that our team members were exceptionally friendly and that they assisted you throughout your stay. We truly do...

Reviewed 1 week ago via mobile

Had an ace time at the Hilton. Room was spotless and not a bad word to say. Fantastic. Checking in and out was easy and cloud 23 bar was fantastic. Defo recommend booking for cloud 23 as can get busy.

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Helpful?
Thank Caitlin P
Phil M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Caitlin We are absolutely delighted to learn that you rank our service as the best, thank you for offering such high praise. I am thrilled that you had a great stay with us and that you enjoyed everything about your stay. We are so pleased that you enjoyed everything about your stay and my team and I truly do...

Reviewed 1 week ago via mobile

Very nice hotel indeed. Comfortable beds, helpful staff and a well stocked bar. We worked extremely late and the desk staff were very helpful with our "out of hours" requests. Very highly recommended and extremely central!

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Helpful?
Thank Pocketpanto
Phil M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Pocketpanto I am thrilled that you had a great stay with us and that you enjoyed everything about your stay. My team and I hope that we have become your first choice when staying in Manchester and we look forward to having the pleasure of welcoming you back to the hotel when your travels bring you back to the...

Temecula, California
Reviewed 1 week ago

As a Hilton Diamond Elite Member I found the shift manager lacked empathy regarding my concerns of parking concerns. The true test of customer service is when you are under pressure l. Clearly this disdain for my complaint demonstrated this shift manager lacked the skills to address a international travelers concerns. This Diamond Member won't return.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank WJGrimes
Phil M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Mr. WJGrimes Thank you for taking the time to share your feedback following your recent visit. It is immensely disappointing for us to receive such feedback as clearly we failed to meet your expectations. Please accept my apologies regarding your concerns regarding parking, and the lack off empathy from our shift manager. Please may I offer the contact details...

Reviewed 1 week ago

I went with a friend to the hotel for an evening away to see a show and have some dinner in the city, we had an executive room with access to the lounge and I have to say the hotel was one of the nicest we have stayed in. The free snacks and drink in the lounge were excellent and...

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Helpful?
Thank Ste29
John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Ste29 Thank you for staying with us. I am pleased that we formed a convenient base and I am sure you had a great time at the show. It was our pleasure to be able to look after you during your stay and I am so glad to hear that you enjoyed our Executive Lounge and our breakfast offering....

Reviewed 2 weeks ago via mobile

Very disappointed lots of problems with the condition of our room I don't think we will be going back again we have written 2 emails to the Hilton and have never received a reply, Or an apology for the inconvenience

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Helpful?
Thank Stephen H
John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Stephen H I would like to take this opportunity to thank you for taking the time to complete this review. I am disappointed to receive your feedback, and as such, I would be grateful if you could provide us with your contact details so that we may contact you at your convenience to discuss your experience in detail. Please...

London, United Kingdom
Reviewed 2 weeks ago

Otherwise a useful hotel right next to Deansgate tram. In fact, the Cloud 23 roof bar is listed as a local attraction. Once you work out how to use the number 2 Free shuttle bus, it's very convenient for the central Manchester sights.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 571frederickk
John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear 571frederickk Thank you for your feedback following your stay with us. It was our pleasure to have you stay with us recently, thank you for choosing to stay with us on this occasion. I do hope that your guest room offered you a comfortable stay, however I do apologise that you encountered an issue you’re your bathroom sink. I...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Cloud 23 Cocktail Bar
Cloud 23 Cocktail Bar
Cuisines: British, Contemporary
Podium Restaurant Bar & Lounge
Podium Restaurant Bar & Lounge
Cuisines: European, British, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Manchester Deansgate

Address: 303 Deansgate, Manchester M3 4LQ, England
Region: United Kingdom > England > Greater Manchester > Manchester
Price Range: $170 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Manchester Deansgate 4*
Number of rooms: 279
Reservation Options:
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Also Known As:
Hilton Manchester Deansgate Hotel Manchester
Manchester Hilton
Hilton Deansgate
Hotel Style:
#21 Business Hotel in Manchester
#25 Luxury Hotel in Manchester
#33 Family Hotel in Manchester
#36 Romantic Hotel in Manchester
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Manchester Deansgate staff and other travellers.
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Questions? Get answers from Hilton Manchester Deansgate staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Excellent views of the city”
Ste29, 11 Apr 2017 | Read review
“ask for view of the city, and if you can , pay for upgrade, well worth it, ask for Dom,”
943gerties, 9 Apr 2017 | Read review
“High floors”
Anionfan, 5 Apr 2017 | Read review
“corner room as high as possible”
Pablo17, 30 Mar 2017 | Read review
“All rooms are very good no need to upgrade”
davet520, 18 Mar 2017 | Read review
5 of 5