Group of 13 people. Stayed for 2 nights for a funeral. Obviously lots of restrictions so our experience was different from a normal stay. We all felt safe with the covid restrictions in place..no breakfast served so can't comment on that. Had meal in Beefeater next door,also restrictions; menu,outside dining etc. Unfair to really comment on this. The staff in the hotel were helpful and pleasant.I would like to give a special mention to Mary on reception, as she was an absolute diamond and a lovely lady.
We arrived at exactly 1520 and the receptionist came and welcome us. I requested an extra key because I have a bad memory so I have to give one keycard to my husband and one to my daughter incase I misplaced mine. She is happy with my request and she guided me to our room. The hotel is clean and has hand sanitising facility with proper instructions. The room was prepared properly and bed is so cossy. I wanted to sleep immediately upon our arrival. I love to come back and I told my friends who also planning to visit Manchester to book at Heatom Premier Inn because tge location is fantastic and tgere is a free parking in site.
Stayed at this property last night and hands down was one of the worst hotels I've ever been to! During Covid its mandatory to wear masks indoors in hotels, not at this hotel! I counted 11 people in 40 mins walking through the hotel without masks and before i get the 'they might be exempt' speech forget it. Most of them were joking about it and hotel staff just watched and said nothing. As for sleep, forget it. The noise is a joke throughout the place. To top it all off i had 3 guys sat on the bench at the pub next door (which is shut) smoking joints for 3 hours which blew directly into the room. Yes i could have closed the window but the room was so warm and the air con not working so had no other option. The area is not friendly and the car park is in no way secure. Just book somewhere else and thank me later!…
I can’t fault this hotel excellent customer service,clean,comfy beds staff are so lovely and Mary was just brilliant I was here for some rest from been a carer during the lockdown and all the staff were all lovely I have previously stayed here before and always had a good relaxing rest x
We had decided to get away for 1 night before lockdown and hubby had holidays to take so rang up and checked that it was ok as we were leaving the morning of the day before lockdown 2 and from nearby and it was fine yes. So we booked for 1 night with meal package which was breakfast in the morning and the evening before a 2 course meal with drink. There is a beefeater next door so that is where the meals are served. We had to book for the evening meal and breakfast and so our evening meal was at 5.15pm and breakfast at 8am. I will review the beefeater separately, but it was very good value to add onto your room booking. The hotel was very comfortable and plenty of parking and covid measures were good. So nice night away and walking around Heaton Park which is very close by.