I always choose to stay here for work and when visiting. Through the booking stage during covid the staff and management handled the situation very well and were very nice which is much appreciated when dealing with these stressful unforeseen issues at the moment which. I hope to visit soon.
First time staying at the crowne plaza Manchester and was very impressed. Check in was quick and easy and the woman on the desk (I forget her name) was very friendly and helpful. Upon checking in, I was pleasantly surprised to find out that I'd been given a complimentary room upgrade from a queen room to a junior suite. This was probably due to the fact that they were at low capacity due to the covid nonsense, but a nice gesture nonetheless. My room (701) was spacious, clean and modern. All in all I had a very good stay and thanks for the complimentary late checkout! Hopefully be back soon.
I don't think I even have the words to tell how exceptional this group is. I would recommend Crowne Plaza Manchester City Centre to anyone who goes to the city. We organised one of our biggest events there and it was a pleasure to work with these guys. From day one when I met Bob he made me feel at ease that everything will go to plan. As you know when you plan a live event nothing ever goes to plan but this team somehow resolved everything magically. Balazs, Joana, Kim, Bob, the ladies who served our breakfast, reception team, EVERYONE was exceptionally helpful, hospitable, positive, welcoming, smiley and polite! Thank you guys Evi Mylona
I have a huge complaint to make. I need an email address or contact number where someone actually picks up so I can put forward my complaint. Very briefly, I’ve been double charged and was given incorrect information by the hotel staff. It was my first time staying at a Crowne Plaza and the staff wasn’t helpful!!! I want a full refund for a stay that didn’t even take place!!! Absolutely disappointed and frustrated with the service I’ve received.
This was our first time in a Crowne Plaza hotel, and tried it instead of our usual Manchester choice to try something different. We stayed as a family of three on a Thursday evening in a double double room with two double beds, breakfast and local parking included in the rate, booking direct with the hotel on their website for £75 - very reasonable The hotel is in a prime location, minutes walk from both the print works and the arndale. There’s a spar shop a minutes walk away too for anything you need. Reception staff were particularly pleasant with a fast check in, we were in our room within a few minutes. The corridors are plain and simple in a black and white theme, nothing special and we got a sense of budget in these areas, but the rooms are much nicer. Rooms are a suitable size for two double beds, plenty of pillows and extra in the wardrobe. They boast tea and coffee facilities, a very large flat screen tv which was great, and a usb hub next to the bed which was convenient. The bathroom was a little disappointing, bath was very small, as was the shower, I felt a sense of overcrowding, perhaps choose one or the other and ensure there is plenty of space. Whole room was spotless throughout, no cleanliness issues. There’s a full room service menu on the tv with some of the best offers we’ve seen. A starter or sandwich and drink (including choice of wines and spirits) was £8.50, and the same with a main meal was £12.50 - no service charge due to COVID. We ordered a few items from this and both were plentiful. Breakfast the next morning was excellent too, plenty of choice of hot and cold meals, plus self service pastries, water, yogurts etc. I was particularly impressed with the choice of Alpro Dairy free yoghurts - I can’t have normal ones and this was very welcoming indeed.…