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Lancaster House

Booking.comUSD 116*
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Certificate of Excellence
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 140*
USD 116*
Great Deal
USD 134*
USD 140*
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Lancaster House
Lancaster House
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1,284 Reviews from our TripAdvisor Community

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Showing 1,269: English reviews
Stockton-on-Tees, United Kingdom
Reviewed 27 January 2016

Very welcoming and efficient reception staff, maybe a little more information as to where our room was situated would have helped, though not really a problem. Room was clean and the bathroom well equipped, plenty of hot water even when the hotel seemed fully booked. Food in the restaurant was good and we had the winter package including dinner which...

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Helpful?
Thank Pamela T
AndyLemm, General Manager at Lancaster House, responded to this review

Dear Pamela T, Thank you for taking the time to write about your visit to the hotel. I am pleased to read that you enjoyed your stay. If we can be of any help in planning your next visit please do let us know. Best Wishes Andy Lemm General Manager

London, United Kingdom
Reviewed 26 January 2016

The hotel is overall comfortable but some parts need to be refurbished. I stayed in a suite which was fairly new but felt a bit overpriced for what it was. There were some issues with cleanliness of the bathroom and the bedlinen leading to some skin irritations. Room service was a bit patchy in terms of availability. On the plus...

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Helpful?
Thank Travelingbiz
AndyLemm, General Manager at Lancaster House, responded to this review

Dear Travelingbiz, Thank you for taking the time to review your visit to the hotel. Can I please ask that you contact my Guest Services Manager - Cherrie Hargreaves on guestservices.lancaster@englishlakes.co.uk with your reservation details so that we may look more closely at the room you had been allocated. All of our linen is provided by an external supplier, if...

Gloucester, United Kingdom
Reviewed 23 January 2016

This hotel is one of number owned by a local chain. I'm a regular at the Midland in Morecambe, which is part of that chain and I love. On the basis of that, I have high expectations of this hotel. However, I'd stayed here once some time ago and thought it nice but in need of a bit of an...

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Helpful?
Thank DrPaulT
AndyLemm, General Manager at Lancaster House, responded to this review

Dear DrPaulT, Thank you for taking the time to review the hotel on Trip Advisor. We do appreciate all feedback that we receive so that we can, where necessary use the feedback to improve the services and facilities that we offer all of our guests. The hotel is undergoing a rolling refurbishment and we should hopefully have the final rooms...

Lancaster, United Kingdom
Reviewed 22 January 2016 via mobile

I am a member at the Club and unfortunately forgot the children's towels for a lesson. The staff were less than helpful and were looking to charge me £6 for the 'use' of two paper thin cheap towels to get my children dried. I asked for the manager, who is never available, and then asked to see the manager of...

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Helpful?
Thank Jayne M
AndyLemm, General Manager at Lancaster House, responded to this review

Dear Jayne M, As a member of the Sandpiper Leisure Club I have passed your concerns onto the managment team there as the club is run independantly from the hotel. The hotel Duty Manager nor myself hold any sway over the policies in place in the Sandpiper Club. After speaking to the Duty Manager he informed me that he felt...

Reviewed 17 January 2016 via mobile

I didn't expect a particularly memorable stay..... I stand corrected. What a wonderful hotel, great facilities especially the spa and the staff that genuinely cannot do enough for you. Absolutely marvellous stay!! Highly recommended! Great value for money 😍

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Helpful?
Thank Alison M
AndyLemm, General Manager at Lancaster House, responded to this review

Dear Alison M, Well what can I say? Other than thank you very much! What a great review to read. I do hope that we can have the pleasure of welcoming you and the mother in law back to the hotel in the near future. If we can be of any help in booking future stays please do let us...

West Yorkshire, United Kingdom
Reviewed 15 January 2016

Booked this at the last minute for work but ended up taking my other half and two dogs with us. Booked a dog-friendly room, and the receptionist juggled a very hotel around to accommodate us. However, on our (late) arrival the room we had been booked into had been given to another customer and we'd been booked into a suite!...

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Helpful?
Thank SpiceGirlLeeds
AndyLemm, General Manager at Lancaster House, responded to this review

Dear SpiceGirlLeeds, Thank you for such a great review! I am pleased to read that you all (4 legged guests included) had such a good stay. The Silverdale is indeed a beautiful room. If we can be of any assistance in booking your next visit to us please do let us know. We look forward to welcoming you all back....

London
Reviewed 14 January 2016 via mobile

The Lancaster House has really attractive public areas (I especially liked the seating area in reception) and the restaurant is excellent - the service, at both dinner and breakfast, was first class and the food (fish cake and perfectly cooked fillet steak) was really, really good. Oh, and the house red was well chosen too. The bedroom was fine, with...

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Helpful?
Thank garybons
AndyLemm, General Manager at Lancaster House, responded to this review

Dear garybons, Thank you for taking the time to post your review following your visit to the hotel. I will be sure to pass your praise onto the team here. I would like to add my apologies for the unanticipated alarm call and I have re-iterated the importance of checking the TV alarms to our Housekeeper so that we don’t...

Gibraltar
Reviewed 13 January 2016

Third time we have stayed. Room was large and comfortable. Staff was extremely helpful. Spa, gym and pool available. Extremely clean. Quiet and cosy. Excellent buffet breakfast but staff can cook additional meals. Great restaurant and bar. Ideal for students and parents for the just at your doorstep Lancaster University. Also well placed for Lake District visits.

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Helpful?
Thank JamesPB1966
AndyLemm, General Manager at Lancaster House, responded to this review

Dear JamesPB1966, Thank you for such a great review. It is pleasing to read that we are doing something right as this is your 3rd visit. We hope that we can welcome you back for visit number 4 in the not too distant future. Best Regards Andy Lemm General Manager

Blackburn, United Kingdom
Reviewed 10 January 2016 via mobile

Stayed last night (9th January 2016) at the Lancaster House Hotel. Booked this hotel as was attending a family wedding at the nearby Priory Hotel and there were not enough rooms to accomodate all. As we had a small friendly dog, I called the Lancaster House Hotel to discuss their availability and dog policy. I was advised that they welcomed...

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Helpful?
Thank Barry G
AndyLemm, General Manager at Lancaster House, responded to this review

Dear Barry G, Thank you for taking the time to post your review. As per our personal correspondance I would again ask that you accept my personal apologies and am pleased that we were able to come to an ammicable solution. I do hope we will have the oppertunity of welcoming you back to the hotel in the future Kind...

Penrith, United Kingdom
Reviewed 8 January 2016

I received a return stay to Lancaster House in January as a Christmas present from my partner as we had enjoyed it so much the first time. This time was even better!! For us the staff have always been excellent. Tracey and Emma were absolutely superb and made us feel right at home. The greeting at reception was very warm...

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Helpful?
Thank flashtastico
AndyLemm, General Manager at Lancaster House, responded to this review

Dear flashtastico, What can I say? Such a glowing and compriensive review - thank you from the whole team. I have read your review to the team at our weekly Head of Department meeting and they were all just as pleased as I was to read that you had such a great stay. We cirtainly hope to welcome you back...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
From the balconied Reception Lounge, to the open fire you instinctively know that Lancaster House is a place to savour the good things in life, such as excellent cuisine from The Foodworks Restaurant, or a drink in the courtyard of The Sandeman's Bar. This relaxed elegance is also reflected in each of the 99 rooms. ... more   less 

Additional Information about Lancaster House

Address: Green Lane | Ellel, Lancaster LA1 4GJ, England
Region: United Kingdom > England > Lancashire > Lancaster
Price Range: $161 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster House 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
Lancaster House Hotel Lancaster
Lancaster Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster House staff and other travellers.
6 questions
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See all questions (6)

Questions? Get answers from Lancaster House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are a long walk away from amenities. no lift to 1st floor rooms”
204peterjt, 25 Mar 2017 | Read review
“If you can get a suite do!”
664kirstyr, 13 Mar 2017 | Read review
“We upgraded after booking and got a discount for a suit.”
Returner236, 11 Mar 2017 | Read review
“Only stayed in suite,can recommend”
530karinc, 10 Mar 2017 | Read review
“Ask if any rooms have a proper shower”
Chris_and_Kerri, 7 Mar 2017 | Read review
5 of 5
Booking.com
USD 116* /night
View Deal
Hotels.comUSD 134
AMOMAUSD 140
TripAdvisorUSD 116
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*Disclaimer
Prices are for 1 room, 2 adults
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