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Hilton Maidstone

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Hilton Maidstone
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1,411 Reviews from our TripAdvisor Community

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Showing 1,353: English reviews
London, United Kingdom
Reviewed 1 week ago

I went for a family gathering. The food and drinks were OK and reasonably priced, but the hotel looked like something out of the 1970s. The biggest concern was that there was a charge of (I think) £5 to park the car. As we hosted a party, I asked at reception if they would validate our ticket. They were pleased...

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Helpful?
Thank HarryHotspur1959
Stephen M, Manager at Hilton Maidstone, responded to this review

Dear HarryHotspur1959, Thank you very much for your feedback and for choosing the Hilton Maidstone for your family gathering. I have noted your comments regarding the parking charge and would like to inform you that we do validate parking tickets for anyone attending a function or event in our conference area. This is included in the function agreement. You will...

Reviewed 1 week ago

Bedrooms were fine, warm enough but the public areas, Restaurant and Bar were chilled and drafts coming from all directions. Small space heaters had been bought it but didn't make any difference. We got really badly chilled whilst at dinner.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Diana C
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Diana C, Thank you for your review. I was pleased to read that overall you had an enjoyable stay with us but I am sorry for the level of the temperature in our restaurant and bar areas. Please be assured that this is not usual of our hotel and the problem that occurred has now been fixed. Thank you...

Christow, United Kingdom
Reviewed 1 week ago

Very friendly and professional staff. Very good amemeties with enjoyable swimming pool. Excellent breakfast and good quality food. Very clean and comfortable room with daily newspaper provided and good internet access.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jaccilee
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear jaccilee, Thank you for your review. I am pleased that you had an enjoyable stay with us and found our rooms comfortable and our food of good quality. I am also pleased that you found our team members friendly and professional and I shall ensure that this is shared with them. We look forward to welcoming you back soon....

Maidstone, United Kingdom
Reviewed 1 week ago

6 of us went here on a groupon , we have been here before and have had good service and good food, but I'm afraid this time may be the last. We waited along time for any service at all, when someone finally took our order for drinks which came fairly quickly, they came back for the meal order and...

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Helpful?
Thank mouseisland
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear mouseisland, Thank you for your review. I was sorry to read of the recent experience you had in our restaurant. Please be assured that this is not the usual length of time to wait for a meal or the usual level of service that we offer. I shall be speaking with our food and beverage management team and ensuring...

Maidstone, United Kingdom
Reviewed 1 week ago

My wife and I stayed at this hotel for two nights on a short break and were totally impressed with the level of staff service in all parts of the hotel we used. Based on this stay we would certainly use this hotel again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank P206RLcharlesl
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear P206RLcharlesl, Thank you for your review. I was pleased to read that you had an enjoyable stay with us and were impressed by the level of service that you received from our team. It is always encouraging to read such positive comments and I shall ensure that this is shared with them. We look forward to welcoming you back...

Sudbury suffolk
Reviewed 1 week ago

20 years we have been staying at this hotel and will always use this and other Hilton hotels. Service has always been first class great staff very clean rooms great beds. Nothing is to much trouble when you ask

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Y3953PXmarkr
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Y3953PXmarkr, Thank you for your review and for your continued loyalty. I am pleased that you had another great stay with us and found our service first class as always. I shall ensure that this is shared with the teams. We look forward to welcoming you back in the future. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General...

Faversham
Reviewed 1 week ago

Great service, friendly staff, lovely food had room service every night which was very convenient as I was not back until late! I found the room to be very comfortable and clean. Overall very enjoyable stay x

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 101lyndseyc
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear 101lyndseyc, Thank you for your review. I am pleased that you had an enjoyable stay with us and found our team friendly and the room comfortable and clean. We look forward to welcoming you back in the future. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager

Northampton, United Kingdom
Reviewed 1 week ago via mobile

Stayed here for two nights on the eighth and ninth of February typical Hilton layout, receptionist courteous efficient and informative ,bedroom king-size large room clean and well stocked. Breakfast only average evening meals expensive and not a fantastic choice, Hotels seem to have a problem getting the main reception area warm because of the very cold weather had a problem...

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Helpful?
Thank barryos61
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear barryos61, Thank you for your review. I am pleased that you had an enjoyable stay with us and found our reception team helpful and our rooms well stocked and clean. I would like to apologise that you found our restaurant expensive and the choice limited. Our menus are set by our head office team and I shall share your...

Wisbech, United Kingdom
Reviewed 2 weeks ago

The main accommodation was ok, but the bathroom was like something from Rising Damp. Not damp though (apart from where the shower splashes all over the floor as the curtain doesn't fit), just shoddy. The place needs a complete refurb which I'm sure will happen soon. Bar and food; expensive. Cannot fault the staff, but the building lets them down.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jayhubbard
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Jayhubbard, Thank you for your review. I was sorry to read about your recent stay with us and would like to apologise for the shortfalls that you experienced. Please be assured that this is not the usual standard that we provide and we are in the process of updating our bathrooms. We also have a number of projects in...

Chard, United Kingdom
Reviewed 2 weeks ago

All OK. This is a hotel can be rated as 'typical international hotel standard'. Hotel was located exactly where we wanted. Managed to walk to our appointment the next morning after a very nice breakfast.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank stepheno211
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear stepheno211, Thank you for your review. I am pleased that you had an enjoyable stay with us and found our location suitable for your needs. I am also pleased that you had an enjoyable breakfast. We look forward to welcoming you back in the future. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Maidstone hotel is within easy reach of the town centre and the M20 motorway. The hotel has a health club with indoor pool, treatment room and a sauna. Enjoy Seasons Restaurant and The Court Bar, or do business in the 8 meeting rooms. Nearby Kent attractions include Chatham Historic Dockyard, Historic Rochester, Leeds Castle and Kent Life.We have also been awarded Silver for Green Tourism. ... more   less 

Additional Information about Hilton Maidstone

Address: Bearsted Road | Weavering, Maidstone ME14 5AA, England
Region: United Kingdom > England > Kent > Maidstone
Price Range: $90 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Maidstone 4*
Number of rooms: 146
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton EMEA, Travelocity and Booking.com so you can book your Hilton Maidstone reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Maidstone Hotel Maidstone
Hilton International Maidstone
Maidstone Hilton International
Hilton Maidstone Kent
Hotel Style:
#1 Green Hotel in Maidstone
#3 Luxury Hotel in Maidstone
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Maidstone staff and other travellers.
11 questions
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Questions? Get answers from Hilton Maidstone staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Good Room on the ground floor!”
 of 5 bubbles CHARLOTTEG_11, 1 Jan 2017 | Read review
“dont go there!”
 of 5 bubbles Abirapp, 1 Jan 2017 | Read review
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 of 5 bubbles basilhoward, 30 Dec 2016 | Read review
“Avoid rooms closer to the reception & pool areas.”
 of 5 bubbles 220omololaa, 29 Dec 2016 | Read review
“room 155 away from main road and disabled facilities”
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