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Hilton Maidstone

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Hilton Maidstone
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1,411 Reviews from our TripAdvisor Community

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Showing 1,353: English reviews
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Reviewed 2 days ago NEW

Having stayed in a Hilton hotel before and being aware of the brands reputation i thought booking this hotel for a 1 night stay would be a no brainer. But as it turned out it was far from the luxurious stay they advertise, firstly i decided to go for the Deluxe King room which looks nice in the pictures and...

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Helpful?
Thank Jonathan H
Stephen M, Manager at Hilton Maidstone, responded to this review

Dear Jonathan H, Thank you very much for taking the time to share your feedback on this forum and for the positive comments regarding the service you received from our team members. I taken note of all the areas you have highlighted and I can assure you that we take your comments very seriously and will take corrective action. If...

Switzerland
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Wonderful hotel , very clean calm great customer service and breakfast was More than what we expected , there food and dessert was yummy 😋 . There is 333 bus few min of walking that will take you Maidstone town if you have free time . When you open the window beautiful jardin in front of you and have fun....

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Helpful?
1Thank Ha m
About Hotel's Favourite Review
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Ha m, Thank you for your review. I am pleased that you had an enjoyable stay with us and experienced great customer service from our team. We look forward to welcoming you back soon. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager

London, United Kingdom
Reviewed 2 days ago NEW

we had a fantastic stay.hotel,restaurant,swimming pool everything was really good.Staff are nice and friendly.Restaurant staff also very helpful and always there to help.really nice service at dinner and breakfast.we will definitely go back.thank you.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Polly R
London, United Kingdom
Reviewed 3 days ago NEW

If you want to nice clean hotel room and you want a smooth check In experience don't think about going to this hotel. The management don't seem to want to listen to your concerns. I think the staff are making the best of a bad situation. The hotel is dated and needs refurbishment. I stayed there 20 odd years ago...

Review collected in partnership with Hilton Hotels & Resorts
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Thank chinan2017
Reviewed 4 days ago NEWvia mobile

My boyfriend and I stayed here for two nights . We had a lovely stay apart from a few factors . The first being the bed - every time we turned over or moved slightly the bed would make the loudest creaking noise which meant we didn't get much sleep at all over the 2 nights that we stayed ....

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Thank Jen V
Sheringham, United Kingdom
Reviewed 5 days ago NEW

It is a straightforward hotel, you get what you pay for. It is perfectly clean, comfy and staff were friendly and helpful. Would definitely stay there again. Breakfast was great and kids loved the pool etc.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank LRP1978
Stephen M, Manager at Hilton Maidstone, responded to this review

Dear LRP1978, Thank you very much for your positive comments following your recent stay. We are glad that you and your children enjoyed your stay. We look forward to welcoming you back in the near future. With kind regards, Stephen Muyuka Deputy Hotel Manager

Kent
Reviewed 6 days ago NEW

Fabulous break. Hotel clean. Breakfast brilliant. Staff including housekeeping friendly and efficient. Nice to have use of the pool and jacuzzi. Just wish some people wouldn't use corridors as their children's playgrounds with no thought for other guests.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank shazsplatt
Stephen M, Manager at Hilton Maidstone, responded to this review

Dear shazsplatt, Thank you very much for your complimentary review and I am very glad we made your stay enjoyable. We look forward to your next visit. With kind regards, Stephen Muyuka Deputy Hotel Manager

Essex, England
Reviewed 1 week ago

Initial impression was quite good very friendly reception staff and although a little dated the main entrance area looks good. The bedroom was large but as others have said really needs updating, the carpet badly stained and the bathroom very scruffy plus in our case not very well cleaned. The pool changing rooms needed a make over but the pool...

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Helpful?
Thank timbie8
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Timbie8, Thank you for your review. I am pleased that overall you enjoyed your stay with us and found our reception staff friendly. I shall ensure that this is shared with them. We are currently undergoing a number of updates within our hotel, including the bathrooms and the changing rooms. We have completed over half of the bathrooms so...

Reviewed 1 week ago via mobile

I stayed here on business it was a lovely stay the food and service was brilliant There is a barrier on the car park but if you go to the reception they will voided the ticket for you witch seems a bit strange

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Helpful?
Thank Chris H
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Chris H, Thank you for your review. I was pleased that you had an enjoyable stay with us and found the food and service brilliant. I shall ensure that this is shared with the teams and we look forward to welcoming you back in the future. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager

Corby
Reviewed 1 week ago

It's an OK hotel, popular with groups, rooms very dated by today's standards. I feel that the soft furnishings can be updated, the barthrooms are big but very very dated. It looks more old age home than what you'd expect from a Hilton. Staff very friendly and efficient

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Turista_inglese
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Turista_inglese, Thank you for your review. I am pleased that overall you enjoyed your stay and found our staff friendly and efficient. I shall ensure that this is shared with them. We are currently updating a number of areas in our hotel. Last year we redecorated our corridors and stairwells and over half of our bathrooms. We are continuing...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Maidstone hotel is within easy reach of the town centre and the M20 motorway. The hotel has a health club with indoor pool, treatment room and a sauna. Enjoy Seasons Restaurant and The Court Bar, or do business in the 8 meeting rooms. Nearby Kent attractions include Chatham Historic Dockyard, Historic Rochester, Leeds Castle and Kent Life.We have also been awarded Silver for Green Tourism. ... more   less 

Additional Information about Hilton Maidstone

Address: Bearsted Road | Weavering, Maidstone ME14 5AA, England
Region: United Kingdom > England > Kent > Maidstone
Price Range: $90 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Maidstone 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
Hilton Maidstone Hotel Maidstone
Hilton International Maidstone
Maidstone Hilton International
Hilton Maidstone Kent
Hotel Style:
#1 Green Hotel in Maidstone
#3 Luxury Hotel in Maidstone
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Maidstone staff and other travellers.
11 questions
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Questions? Get answers from Hilton Maidstone staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good Room on the ground floor!”
 of 5 bubbles CHARLOTTEG_11, 1 Jan 2017 | Read review
“dont go there!”
 of 5 bubbles Abirapp, 1 Jan 2017 | Read review
“Twin not linked”
 of 5 bubbles basilhoward, 30 Dec 2016 | Read review
“Avoid rooms closer to the reception & pool areas.”
 of 5 bubbles 220omololaa, 29 Dec 2016 | Read review
“room 155 away from main road and disabled facilities”
 of 5 bubbles 786AnthonyB, 28 Nov 2016 | Read review
5 of 5