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Holiday Inn Express London Gatwick-Crawley

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Holiday Inn Express London Gatwick-Crawley
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822 Reviews from our TripAdvisor Community

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Showing 780: English reviews
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Grantham, United Kingdom
Reviewed 2 weeks ago

I stayed here for 2 nights as I needed a hotel close to the office and the hotels I normally stay in were fully booked. I have stayed in another hotel belonging to the same chain a few years ago and the experience was almost identical. It's not fancy but it is functional, the staff were well trained and courteous,...

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Helpful?
Thank lizandtone
IHGService, Guest Relations Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear lizandtone, Thank you so much for your review of our hotel. We are glad to know you liked the convenient location of our hotel in the area and the cleanliness of our facility. On the other hand, we are sorry you were not satisfied with the breakfast selections we offer and the parking fees. We highly value views, opinions...

Hong Kong, China
Reviewed 2 weeks ago via mobile

Poor for an Express Dirty doorway Charge you £7 to park in a Joint Harvester car park Had no pint glasses at the bar told me they had had 35?stolen at the weekend Stella beer was flat and not good taste Give this one a miss Others in the area

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Helpful?
Thank Dkkeeling
IHGService, Guest Relations Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear Dkkeeling, Thank you for your stay and for posting a review on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. I sincerely apologize for the issues you experienced particularly with the upkeep of the doorway, parking area, and that you found the beer being served not...

West Sussex, England
Reviewed 2 weeks ago via mobile

For the price we paid not that impressed! It was clean, not much choice for breakfast & very much like a travel lodge so over priced I think, plus you have to pay a further £7 for parking! Wouldn't stay again!

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Helpful?
Thank Speciallady13
IHGService, Guest Relations Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear Speciallady13, Thank you for your stay and for posting a review on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. I'm sorry to learn that you did not find value in our pricing and that there was not enough food option during breakfast. I have taken...

Ipswich, United Kingdom
Reviewed 2 weeks ago

Stayed overnight but left car here for holiday. This was so conveiniant and we could relax knowing we could get our flights early check in. The room was basic but functional. Staff helpful with bus information to airport and it was easy to find. They did say we could have a free breakfast at time required however no one was...

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Helpful?
Thank amjagra
Swindon, United Kingdom
Reviewed 3 weeks ago

We have previously stayed in this hotel and gave a positive review, once again we asked for a quite room and got the opposite, room 305 was close to the road at a level that picked up the traffic noise. Quite why extra noise protection isn't put into rooms like this I will never know. We told the people on...

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Helpful?
Thank 440rob
IHGService, Guest Relations Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear 440rob, First of all let me thank you for taking the time to write your review and for sharing your experience about your recent stay with us. I am glad to know you found the location convenient to your needs and we appreciate you choosing to stay with us. However, I apologize your stay was negatively affected by noise...

Mombasa, Kenya
Reviewed 3 weeks ago

The hotel offers the usual HIEx experience. Clean rooms, a small bar area, free breakfast - all done well and exceeding expectations. Staff are generally courteous and helpful. We opted to leave our car here for a few days while we travel to see family on the continent. This was reasonably easy to facilitate by 'booking' my car in using...

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Helpful?
Thank Mark W
Tavistock, United Kingdom
Reviewed 3 weeks ago

Stayed for one night as visiting the area for a funeral. Hotel is in the Three Bridges area of Crawley and less than 10 minutes drive from the M23 and a 5 minute walk from Three Bridges Rail Station. . We found the staff to be welcoming and friendly. Room and communal areas were well presented. Tea and coffee facilities...

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Helpful?
Thank roscotrain
england
Reviewed 3 weeks ago via mobile

Though only an overnight stay everything including the central heating was in order. I should thank the Manager Prashant for keeping the place organised and the breakfast was ample in quantity and all the time being topped up. Something I found missing was some dry fruits and nuts to go with the porridge. Good parking (at a price) but good...

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1Thank rajeshwarkumar
Reviewed 3 weeks ago via mobile

I appreciate the customer service days before our check-in - back when I still had to confirm our late check-in and questions about their bar, etc. Breakfast was good (especially the sausages!) but we really had to get up early (before 9 am) just so we could have a seat - which was fine during our first morning because we...

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Helpful?
Thank Marc Francis C
IHGService, Guest Relations Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Hi Marc Francis C, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward the level of service rendered by our hotel staff members including the breakfast served during your stay, I absolutely regret to learn about the confusion with the room assignment and for any inconvenience...

Monterrey, Mexico
Reviewed 4 weeks ago

Front-desk personnel had great service! I was trying to arrange a gift to be delivered at my husband's room and they help me have everything done. I appreciate this kind of service specially because I was not a guest but still they provide the best service to get everything done. Thanks!

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Helpful?
Thank eugenia101

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Express London Gatwick-Crawley Hotel is located just 15 minutes from Gatwick Airport & less than 10 minutes from J/10 of M23. We offer onsite parking for residents at a rate of £7 per day. Three Bridges & Crawley stations are walking distance & offer's easy links to Brighton, London & beyond. Crawley Town center with selective shops and restaurants is at pleasant walking distance. Buses go to Gatwick and Crawley including Manor Royal. Ideally situated for both leisure & business travelers the hotel has Free Wireless Internet access in all areas. All bedrooms offer TV with free view satellite channels, telephone, tea & coffee facilities, and hairdryer, dry cleaning & power showers. Complimentary continental buffet breakfast with selective hot items served for all guests. The Holiday Inn Express Gatwick Crawley has a well equipped meeting room seating up to 25 people, rates starting from just £85. Local attractions include The Hawth Theatre. K2 Leisure Centre. Tilgate Forest Golf Course & County Mall Shopping Centre. You could also visit the nearby Hever Castle, the birthplace of Anne Boleyn. Biggin Hill. Chessington World of Adventure & Thorpe Park,Nearby Towns include Horsham, East Grinstead, Haywards Heath, Reigate & Redhill. Adjacent to the hotel is the Harvester restaurant, serving food from 12pm till 9.30pm, famous for their flame grilled steaks, spit roast chicken, and salad cart. This is a non smoking hotel but with designated area for smokers. Hotel has air-conditioned Bar with flat screen TV and satellite channels which also serve snacks. ... more   less 

Additional Information about Holiday Inn Express London Gatwick-Crawley

Address: The Squareabout Crawley Haslett Avenue East, Crawley RH10 1UA, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: $94 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express London Gatwick-Crawley 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Holiday Inn Express Gatwick-Crawley Hotel Crawley
Holiday Inn Express Crawley
Holiday Inn Crawley
Crawley Holiday Inn
Holiday Inn Express London Gatwick-Crawley West Sussex
Hotel Style:
#9 Business Hotel in Crawley
#15 Romantic Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express London Gatwick-Crawley staff and other travellers.
15 questions
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Plymouth, United Kingdom
1 month ago
5 months ago
Eriksdale, Canada
5 months ago

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Questions? Get answers from Holiday Inn Express London Gatwick-Crawley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on a quite room away from the road”
 of 5 bubbles 440rob, 3 Mar 2017 | Read review
“join their membership club for free breakfast”
 of 5 bubbles MrMcGoohan, 17 Feb 2017 | Read review
“End of corridor”
 of 5 bubbles 402clarew, 13 Feb 2017 | Read review
“Don't stay on an external wall the hotel is in the middle of some kind of roundabout and traffic noise is dreadful.”
 of 5 bubbles D_mrS_13, 2 Feb 2017 | Read review
“Take your own conditioner, none in the shower room.”
 of 5 bubbles marional, 31 Jan 2017 | Read review
5 of 5