Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
The Courtyard London Gatwick Airport garners high marks for its exceptional service, with staff members consistently commended for their efficiency and friendliness. Guests appreciate the hotel's cleanliness and the value it offers, noting affordable rates for its comfortable and modern rooms.
While the proximity to Gatwick Airport is a highlight for its convenience, some visitors have expressed concerns over additional fees for services like the shuttle. Despite mixed reviews about the bar's atmosphere, the overall ambiance of the hotel is considered welcoming and festive.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Efficient
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
We recently stayed one night at the Gatwick Marriott before an early morning flight. Check in was friendly and our room was large and clean. There is an empty fridge to store any drinks and snacks, plus two complimentary bottles of small water. The bathroom was clean, but tired and could do with some viakal! The air con wasn’t great in the room so it was quite warm (the windows don’t open), luckily I had a little fan with me.
The bar area is lovely, you can order drinks and food via a tablet and service was friendly and quick. We ordered water at the bar to take to the room, but there are also vending machines by the lift that sell small bottles of water and snacks. Lots of restaurant choice for Deliveroo if you want to order in.
The hotel is very quiet and although we didn’t drive, there were plenty of spaces in the car park. The wifi was very good.
There are shuttle buses to the South terminal every 10 mins or so but we weren’t able to get on one as they fill up quickly with passengers luggage. Even though the terminal is literally 2 mins away, an Uber costs £35!
As airport hotels go, this is a good one and convenient. We paid £180 for our room and we would stay here again.
Read more
Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Lovell, General Manager at Courtyard London Gatwick Airport
Responded 17 Sept 2024
Dear ABB_Lon , Thank you for sharing your recent experience with us! We’re delighted to hear that you found our hotel a convenient choice for your early morning flight and that your check-in was friendly. We appreciate your feedback regarding the bathroom and air conditioning, and we’ll certainly look into those areas for improvement to ensure a more comfortable stay in the future. We’re glad the bar area was a highlight of your visit, with quick and friendly service. Thank you again for choosing to stay with us and for recommending our hotel. We look forward to welcoming you back on your next visit!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The customer service here was very good: a warm welcome and plenty of relevant information provided at check-in.
The room had an ironing board, iron, kettle, coffee machine, desk, shower/bath and a fridge, and we also requested a travel cot. We did request a travel cot upon booking however it was not there when we arrived. Upon letting reception know, a call was put out to rectify this. We had to chase it three hours later but it arrived within five minutes of doing so. To be honest, it didn’t really impact us that greatly as it was delivered, all made up and ready to use, in time for bed time.
The fridge isn’t really cold. This may be because there was nothing in there however there was an ice bucket with ice readily available at the end of the corridor.
The beds are comfy and the room was clean and spacious.
Read more
Date of stay: August 2023Trip type: Travelled with family
Room Tip:Don’t rely on the fridge in the room but this can be compensated with the available ice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Large room, very clean and comfy pillows and bed. The usual amenities for a large chain hotel but lacks atmosphere. The staff here are great, very professional, helpful, and friendly. The hotel with parking is attractively priced, and it is just a 5-minute walk to the South terminal along a safe pathway. Super location for dropping your bags the night before flying and getting to the airport in the morning. Completely hassle free.
Read more
Date of stay: January 2025Trip type: Travelled as a couple
Room Tip:Make sure you enter your car's registration number when inside the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you have an early flight from Gatwick South, staying overnight in the Courtyard hotel makes complete sense. You can park your car there for the duration of your holiday, have a comfortable night's sleep and, weather permitting, walk to the South Terminal in 10-15 minutes along level, well signposted and well -lit pavements. (There's a shuttle bus that leaves every half hour if it's wet) A big shout-out to Jayson on reception who went the extra mile to get us a room that met our requirements. Top class customer service
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Lovell, General Manager at Courtyard London Gatwick Airport
Responded 28 Oct 2024
Dear TimS2715, Thank you for choosing to stay with us before your early flight and for sharing such positive feedback! We’re glad our convenient location and amenities added ease to your travels. It’s fantastic to hear that Jayson provided top-notch service and went the extra mile to ensure you had the room you needed. We’ll make sure to recognize him for his exceptional dedication. We look forward to welcoming you back for another seamless experience!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just back from 2 separate 1 night stays here (Pre & Post Holiday) a week apart and I really can't fault the hotel or staff. First stay was 6 Feb, we arrived before the 3pm check-in but not a problem as they were more than happy to check us in, we had room 249. Nice and quite, lovely bed, great bathroom. Second stay was 14 Feb, on this one we didn't arrive until gone 9pm and again a late arrival not a problem and this one was room 307. Almost identical in everyway to room 249 except this one had a adjoining door to next room. Sometimes this can be a problem with noise, but not a sound was heard. Seriously no problems or complaints with either stays. Did have dinner in the bar/restaurant on the first stay, menu was a bit limited and (as expected for a London / Airport hotel) a bit pricey but the food was good, the restaurant was peaceful and given the location probably not easy to find anywhere else to eat. However, right next door to the hotel is a sort of service station but only for electric car charging, but here they have a nice Costa Coffee shop and a rather well stocked mini-supermarket so it's easy to get some snacks for the room if you don't fancy the restaurant. The hotel is about a 20 min walk from the South Terminal at Gatwick, but the paths are rather uneven so not easy with suitcases, and I wouldn't fancy doing it at night, otherwise its a 5/10 min trip on shuttlebus (departing every 30 mins) for £4.50 each way (£8.00 return) The price for our stays was £116 for the 6 Feb and £121 for the 14 Feb (but that was probably as it was a Friday night. Certainly would stay there again, it makes a nice start / end to holiday
Read more
Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Don't walk from the airport, it's a good 20 min walk on uneven and mostly unlit paths, shuttle...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had an overnight layover so we booked this hotel since I was a Marriott member and it was in walking distance from Gatwick airport. Wasn't the easiest find from the airport, but we managed to find the hotel. About a 15 minute walk. We were on the 4th floor which looked to be the floor for Marriott members. Room was spacious and clean. We had dinner and breakfast here and both times, the service was lovely and food was delicious for 'hotel' food. Staff was incredibly friendly especially Juliette during our breakfast. We didn't catch the names of the other staff, but every time we walked by a guest speaking to a staff, it was a pleasant conversation. Just beyond friendly.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Lovell, General Manager at Courtyard London Gatwick Airport
Responded 28 Oct 2024
Dear S6747Nqashleyh, Thank you for sharing such positive feedback about your stay! We’re thrilled you enjoyed our convenient location, spacious rooms, and delicious meals. It’s wonderful to hear that our team, especially Juliette, made such a friendly impression and added to your experience. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed a single night in a family room prior to an early morning flight from Gatwick South Terminal which is only 10 minute walk away although there are regular bus transfers available.
The hotel is fairly modern in the bar and communal areas although the rooms are a little tired. Out of the 4 rooms our group had, the air-con only worked in 2 of them. Staff were aware of this but there was little they could do.
The mattress was one of the worst I’ve ever slept on. Bent out of shape, springs missing and sticking up through the mattress meant a poor nights sleep.
Confusing bar service - sometimes would serve at the bar but other times we were told to order on the iPads at the table which automatically adds a 10% service charge and with the length of time it took to bring drinks we had to check at the bar if our order had been received as there was no other way of knowing. Bar prices were very expensive with bar staff even apologising for the prices out of embarrassment when taking payment.
We ate in the restaurant in the evening. The food was pretty poor and not even to the standard of a cheap chain pub but with prices to match a central London restaurant. One of our party ordered the chicken breast burger which despite the way it was described on the menu, arrived as a very cheap, thin, processed chicken patty which are available at your local freezer store priced at a pound for a box of 10. On fairness to the manager, once the false description was pointed out on the menu, a discount was given on our total bill.
Overall, this is obviously not a destination hotel but merely a stopover as part of a longer journey. The Marriott management are obviously aware of this and are happy to rinse customers for as much as they can knowing full well that they don’t need to battle for repeat custom as options are fairly limited in the area and it’s a captive market.
Having stayed at numerous Marriott Hotels for business travel, I have always been pretty satisfied but this horror show has made me rethink my future travel arrangements.
Read more
Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aivis Milus, General Manager at Courtyard London Gatwick Airport
Responded 19 Sept 2022
Dear Average_Joe1982, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant departments to ensure the necessary guidelines are in place and reviewed to prevent the issues you experienced from occurring in the future. We hope to have the opportunity to better your experience in the near future. Sincerely, Front DEsk Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst sanitisation and unethical practices of customer interaction.
I checked Into the hotel near midnight and found that the room had sanitisation issues and as I was traveling with a toddler so I thought to warm water for my toddler however I saw the first issue that was with the warming kettle itself (attached the image). Then I started observing that the amenities provided in the room such as coffee machine and glasses were not even clean. When I reported this to the property at midnight no one addressed the issues and when I tried to reach out to global Marriott through social media then I was made aware that the issues have been resolved at 9 am in the morning. whereas in between midnight and 9 am I never left the room and even no one visited the room the hypocracy of the management was that they resolved the issue without actually even considering the issue. Images attached for family audience so that they can think twice before booking a room with this property specially when traveling with toddlers
Read more
Date of stay: April 2023Trip type: Travelled with family
Room Tip:Avoid This property
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel with five colleagues for 5 nights as we were working close by. The room was large, very comfortable with a fridge which was fabulous in the hot weather. It was very quiet . Water was provided daily along with room service which is rare these days. Special mention should go to Jessica & Tracy at breakfast. They work tirelessly with a smile. If fact all staff were lovely. My only gripe— The hotel is used by 2 Asian airlines , every morning there were 20-30 of them getting breakfast along with all other customers. They seemed oblivious to anyone else trying to get breakfast.
Read more
Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Lovell, General Manager at Courtyard London Gatwick Airport
Responded 27 June 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you and your colleagues enjoyed your stay, finding the rooms comfortable and well-equipped, especially with the fridge in the hot weather. It's great to know that our staff, particularly Jessica and Tracy, made your breakfast experience pleasant with their tireless and cheerful service. We apologize for the inconvenience you experienced during breakfast hours. We understand how challenging it can be when the dining area is busy, and we'll look into ways to better manage the breakfast service to ensure a smoother experience for all guests. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing to stay with us!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great hotel near the London Gatwick Airport. While it is not in any way a luxury hotel, the accommodations do the job and are clean and comfortable. The Staff are very friendly and they make you feel at home. The front desk lady was very nice and allowed us to stow the bulk of our luggage while we stayed at another hotel in Central London for a night before returning to this hotel for the last night of our stay in Greater London. The breakfast staff were also very nice and also helped us plan our day in London City. The room was small, but well appointed. The attractions of London (London Eye, Westminster, Tower of London, etc) are about an hour and 1/2 Uber ride from the hotel, so it is a great place to stay if you want to save money. Overall, I was pleased with my stay here.
Read more
Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aivis Milus, General Manager at Courtyard London Gatwick Airport
Responded 9 Dec 2022
Dear Oreius, On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at the Courtyard London Gatwick Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard London Gatwick Airport and we hope you choose to create more memories here whenever your travels bring you back to West Sussex. Regards, Front Desk Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a long way from London and so not the best location for London I have been seeing some very good offers for the Novotel in Greenwich on Trivago at the moment which include breakfast. It is a good location for the Thames clipper a great way to explore London
There are more places to choose from in the Crawley area.
PRICE RANGE
AU$218 - AU$266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard west sussex
FORMERLY KNOWN AS
Courtyard by Marriott London Gatwick Airport Hotel
LOCATION
United KingdomEnglandWest SussexCrawley
NUMBER OF ROOMS
218
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
