Derby Mickleover, BW Signature Collection by Best Western
1,501 reviews
#14 of 30 Hotels in Derby
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Etwall Road, Derby DE3 0XX England
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USD 74
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Dining (16)
About
#14 of 30 hotels in Derby
Location
Cleanliness
Service
Value
Travellers' Choice
The Derby Mickleover, BW Signature Collection by Best Western is fabulously located in Central England, only three miles from Derby city center. The hotel has plenty of free parking onsite and 99 comfortable bedrooms including 15 family bedrooms. The hotel offers lots of great facilities including a brasserie, lounge, bar and free super-fast WiFi throughout the hotel. A health and leisure club including a swimming pool, sauna, spa pool, whirlpool and steam-room. 11 meeting rooms for up to 200 delegates. Stylish wedding venue for up to 200 guests. Sky Sports and BT sports is available within the bar area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Solarium
Steam room
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish, German, Italian and 1 more
Location
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Contact
Etwall Road, Derby DE3 0XX England
Getting there
Rental CarsSee all Derby car hire
1,501Reviews22Q+A100Room tips
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Popular mentions
What a lovely hotel.We arrived in the evening with the hotel lit up, welcoming the four of us.It was very quiet with many of the facilities closed due to covid. We had a suite on the third floor which was immaculately clean.The children thought it was very posh and enjoyed the massive bath tub. We had had a long day at Alton Towers and were cold and wet.The room was toasty warm and the beds so comfortable.We all had a great nights sleep before returning to Alton Towers for day 2. The only negative was that the Pain au Raisin and Chocolates in our breakfast bags were undercooked. We would definitely return.
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Date of stay: October 2020
Rooms
Cleanliness
Service
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Photo is not of your room heated tail rail doesnt work aeal round bath mouldy room freezing balcony filthy room dated not enough towels for all guests........ Only positive was location tesco up the rd which as minimal food and drink tesco came in handy Alton towers 30mins away.
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Review collected in partnership with Best Western
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Ash Nagar, Other at Derby Mickleover, BW Signature Collection by Best Western
Responded 29 Oct. 2020
Dear staceygreenwood1815, We are grateful for your review. Apologies for the issues with your room. I will ensure that we address these with immediate effect. Many thanks Ash
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If I was only eating the staff I would be giving 5 stars, they're all so thankful to return to work after the hotel had been closed for 6 months. Had we have know this we wouldn't have booked as there is obviously no organisation. We booked an executive room with dinner bed and breakfast. The room was clean but did need an update. Stained carpet, French windows in need of replacing. The bed was huge and lovely. Food is served on a room basis and there is obviously no chef about. I ordered the 'Our Mac and Cheese' thinking it would be freshly made, let's face it, it's not difficult. What I received was a nuked pile of mush, completely dried up and tasted like plastic. I ended up flushing it down the loo! The usual cost for this dish is £13.59!!! Breakfast was a cooked in the bag roll with sweaty sausages, a carton of orange, a packet of oats that you have to make with boiled water in a disposable cup. Not worth the 30-40 quid extra for the dinner and breakfast package. We have visited this hotel many times and the resturant food is always delicious but this offering was a sad excuse for the pandemic. In the hospitality industry if you can't do it well then don't. Yes, we did try to raise our issues with the staff but there is never any answer on the phone number provided as the hand food of staff are all running around trying to keep this place going. I feel like we've been ripped off. Pics are of the awful 'dinner' menu and the executive room view over the bins.…
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Date of stay: October 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Ash Nagar, Other at Derby Mickleover, BW Signature Collection by Best Western
Responded 29 Oct. 2020
Dear DerbyshireBliss, Thank you for your review which we were disappointed to receive. We apologise that you felt that your stay was off-point. Please be assured that we will take onboard your comments, as with the current covid-restrictions, all guest feedback is crucial so that we can make ongoing improvements to our hotel. We do hope that this doesn't deter you from visiting us again in the future and we look forward to welcoming you back in the future. Warm regards Ash
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I live nearby and ive been a health club member. It is in desperate need of a refurb. It's expensive and doesnt deserve to be. A glass roof fell through in the pool recently and instead of trying to refurb or sort out the pool area whilst they could they simply replaced it and binned all the pool plants. The tiles are orange and grotty, desperately needs a paint. The sauna spends most the time broken, as does the jacuzzi.I get abit sick of trying to stick up for the hotel and I find it such a shame that they dont feel the need to spend money on it. I have paid £45+ a month on membership and frankly I'm annoyed now. The pool is dirty and outdated. I'm hoping now theyve changed hands to best western they will sort it out but probably not. Stay at the hotels nearby as they seem better.…
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Date of stay: January 2020Trip type: Travelled with family
2 Helpful votes
Helpful
Response from Ash Nagar, General Manager at Derby Mickleover, BW Signature Collection by Best Western
Responded 28 Oct. 2020
Dear Jennabubbles, Thank you for your review. Although our health-club is currently closed due to covid-restrictions, we are looking forward to hopefully reopening the club in the new year. Although just before the pandemic begun, we did carry our some improvements in the club- we hope to carry this on in early 2021. Thank you for your comments and we look forward to seeing you back soon. Warm regards Ash
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I really don't enjoy leaving bad reviews, bit this hotel doesn't deserve more than a 1 star. They advertise themselves as 4 star....well, maybe they were in the 1970's! It's very tired...very. Needs a complete overhaul. I am relieved that it didn't cost much to stay here. Warning: if you're taller than 5'3" then you won't fit under the fixed shower head in the bath.
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Date of stay: March 2020Trip type: Travelled on business
1 Helpful vote
Helpful
Response from AshN126, Operations Manager at Derby Mickleover, BW Signature Collection by Best Western
Responded 17 Mar. 2020
Dear bumblebee808, Thank you for your review, which we were disappointed to receive. We will certainly take on-board your comments, and ensure that we divert our focuses to the relevant areas. We do hope that this doesn't deter you from visiting us again in the future. warm regards Ash
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PRICE RANGE
USD 83 - USD 139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the menzies mickleover court hotel derby, the menzies hotel mickleover
LOCATION
United KingdomEnglandDerbyshireDerby
NUMBER OF ROOMS
99
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Claim Your Listing Frequently Asked Questions about Derby Mickleover, BW Signature Collection by Best Western
Which popular attractions are close to Derby Mickleover, BW Signature Collection by Best Western?
Nearby attractions include Hole In The Wall (0.6 km).
What are some of the property amenities at Derby Mickleover, BW Signature Collection by Best Western?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Derby Mickleover, BW Signature Collection by Best Western?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Derby Mickleover, BW Signature Collection by Best Western?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Derby Mickleover, BW Signature Collection by Best Western?
Yes, free parking is available to guests.
What are some restaurants close to Derby Mickleover, BW Signature Collection by Best Western?
Conveniently located restaurants include Ocean Fresh, Gilberts Kitchen & Deli, and Masons Arms.
Are there opportunities to exercise at Derby Mickleover, BW Signature Collection by Best Western?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Derby Mickleover, BW Signature Collection by Best Western?
Yes, dry cleaning and laundry service are offered to guests.
Does Derby Mickleover, BW Signature Collection by Best Western offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Derby Mickleover, BW Signature Collection by Best Western?
The staff speaks multiple languages, including English, Spanish, German, Italian, and Polish.
Are there any historical sites close to Derby Mickleover, BW Signature Collection by Best Western?
Many travellers enjoy visiting Kedleston Hall (7.5 km) and Derby Gaol (4.9 km).