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The New Inn-Relaxinnz

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562 Reviews from our TripAdvisor Community

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Showing 545: English reviews
London, United Kingdom
Reviewed yesterday NEW

My wife and I stayed in this 500 year old inn in the centre of Gloucester recently. We had an atrocious journey by train, caused by overrunning engineering works between London and Reading, This led to no trains running from Paddington until midafternoon. Reception, however, was still open when we did finally arrive. The inn itself is very interesting and...

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Helpful?
Thank ChriJan
Glossop, United Kingdom
Reviewed 3 days ago NEW

We've spent well over 40 nights in hotels & B & Bs this year. This was far & away the worst night's sleep I've had in any of them. The breakfast was also disappointing - very little choice for those of us who don't want a cooked breakfast. The hotel's website claims that it has been "beautifully restored"; peeling wallpaper...

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Helpful?
Thank Dave B
Nottingham, United Kingdom
Reviewed 1 week ago

Had a long weekend here for the Cheltenham races,lovely old inn.very good room,breakfast fantastic,staff could not have been better.Very easy to get to the races we had a taxi but some went on the train.very convenient.

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Helpful?
Thank susie305
Matt R, General Manager at The New Inn-Relaxinnz, responded to this review

Thank you for leaving a lovely review. I am glad you enjoyed your stay at the hotel and hopefully enjoyed the races and had good winnings. We hope to see you again in the future.

Bristol
Reviewed 1 week ago via mobile

Stayed for 1 night in room 115. Shabby room - light over bathroom mirror and 1 bedside light not working. Repairs made some time ago to door handle and lock but filler not painted over, looked really tatty! Noisy fan/air con outside window. Not a very powerful shower. Carpets ill fitting and stained. Duvet inside the duvet cover looked really...

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Helpful?
Thank JoTonyBristol
Matt R, General Manager at The New Inn-Relaxinnz, responded to this review

Thank you for taking the time to write this review. Firstly let me apologise for your experience here. With this being such an old building you can find noise travels very easily. All of the matters you have mention i will bring up with our office to try and get sorted immediately. The refurblishment will be done as soon as...

Bristol, England, United Kingdom
Reviewed 1 week ago via mobile

We visited after it was recommended to us by friends who live in Gloucester. We quickly fell in love with the place and booked in for a weekend visit later that month. The hotel accommodated our request for a second bed for the children with no additional cost, there was entertainment late into the evening in the courtyard downstairs, and...

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Helpful?
Thank Phill W
Matt R, General Manager at The New Inn-Relaxinnz, responded to this review

Thank you for a nice review. We are plesaed you have chose to stay with us again. We always do our best to accomodate all of our guests to have the most pleasant stay you can. We are looking forward to your next visit and then hopefully many more.

Grassington, United Kingdom
Reviewed 2 weeks ago

Stayed for 1 night with my partner and glad it wasn't longer. Wall paper falling off. Net curtain never seen a wash, was thilthy! Was hoping to have a good breakfast but unfortunately all the hot food was put in bamborees and none of it was hot. Most disappointed.

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Thank ELISABETH C
Matt R, General Manager at The New Inn-Relaxinnz, responded to this review

Thank you for taking the time to leave this review. We are deeply sorry you didnt enjoy your stay with us, we are doing our best to rectify the issues which have been brought up in the review and hope you will consider trying us again and this time making your stay a more positive one.

uk
Reviewed 2 weeks ago

Stayed for two nights , could not fault hotel , my room 109 was clean and fresh towels given the second day , a single bed and lovely view over the street , much better than the same old standard travel lodge and chain hotels , breakfast was nice ,a fresh hot cooked full English , hotel right in middle...

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Thank worlds
Matt R, General Manager at The New Inn-Relaxinnz, responded to this review

Thank you for a lovely review, we are glad you enjoyed your stay with us. Also we are glad you will stay with us again in the future and look forward to your visit.

Paignton, United Kingdom
Reviewed 2 weeks ago

Booked for 2 nights, unfortunately had to change room on first night due to very loud air conditioning. Second room was clean, but hair drier was hanging off the wall. Also lots of very big stains on carpets. Standard lamp bulb was dead and couldn't find switch to lights over bed. On the second night we ate in bar only...

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Helpful?
Thank Neil G
Matt R, General Manager at The New Inn-Relaxinnz, responded to this review

Thank you for taking the time to leave this review. We are currently going through refurblishment to sort out these issues. We apologise for the delay in food service, as we operate a cook to order process it can sometimes take a while if other areas of the hotel like the restaurant and coffee shops all have orders at the...

Wolverhampton, United Kingdom
Reviewed 4 weeks ago

It was a real experience staying in a building which can be traced back to 1450. Said to be the oldest, best-reserved gallery/courtyard inn in the country. It’s not a good place for people with dodgy lower limbs -- no lift – the first floor gallery is via 18 outdoor steps, then up a narrow staircase if you're on the...

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1Thank John_and_Gwyn
Matt R, General Manager at The New Inn-Relaxinnz, responded to this review

Thank you for this review. unfortunately with the building being so old and also grade 1 listed we are very limited on what we can do. All of our hotel rooms are going through refurblishment at this moment in time, but with this being a busy time of year it is hard to get things done quickly but we are...

London, United Kingdom
Reviewed 4 weeks ago

Stayed here for the Gloucester v Saracens game. Lovely, quirky place steeped in history. Large en-suite rooms, warm and comfortable. The breakfast was hot and freshly cooked with lots of choice. For an old building the rooms are lovely and warm with lots of hot water. The staff are helpful, friendly and cheerful. The location cannot be beaten. Within walking...

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Helpful?
Thank 720jackson5
Matt R, General Manager at The New Inn-Relaxinnz, responded to this review

Thank you for a lovely review we always appreciate people taking the time to write one. I am glad you had a pleasant stay here and even more pleased you will stay with us again. looking forward to your return vist.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Pilgrims Restaurant and Old Tap
Pilgrims Restaurant and Old Tap
Cuisines: British, Steakhouse, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
Official Description (provided by the hotel)
15th century galleried inn with rooms mainly set around a courtyard on first and second floors. There are no ground floor rooms. Our main bar is a centre of entertainment and we offer live music on Thursday and Friday until midnight and karaoke on Saturday until 2am. Kindly note that we are in the City Centre and guests are advised this is not the place for a quiet break. Reccommended parking is available at Bruton Way NCP (opposite the railway station) - GL1 1DG. Drop off area in New Inn Lane GL1 1EA. ... more   less 

Additional Information about The New Inn-Relaxinnz

Address: 16 Northgate St, Gloucester GL1 1SF, England
Region: United Kingdom > England > Cotswolds > Gloucester
Price Range: $91 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The New Inn-Relaxinnz 2*
Number of rooms: 36
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Also Known As:
New Hotel Gloucester
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Questions & Answers

Here's what travellers have asked, with answers from The New Inn-Relaxinnz staff and other travellers.
5 questions
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Carmarthenshire Wales
Burry Port, United Kingdom
29 days ago
over a year ago

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Questions? Get answers from The New Inn-Relaxinnz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not for the disabled as all rooms are up very steep stairs”
 of 5 bubbles susie305, 1 Dec 2016 | Read review
“second floor harder to reach but further away from the bar so quieter when there is live music”
 of 5 bubbles John_and_Gwyn, 12 Nov 2016 | Read review
“Rooms on second floor facing away from the street, no view but so quiet”
 of 5 bubbles 720jackson5, 12 Nov 2016 | Read review
“If pensioner ask for first floor room”
 of 5 bubbles Hazel58, 23 Oct 2016 | Read review
“Room 207 has a good view over the courtyard and quiet with the secondary glazing shut.”
  • View from hallway in to room, room view slightly more to the left.
  • Quaint room 207
 of 5 bubbles pah681, 11 Oct 2016 | Read review
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