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Castlerosse Hotel & Holiday Homes

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618 Reviews from our TripAdvisor Community

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Showing 575: English reviews
Cork, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2014

I stayed recently for one night, never again! Possibly the worst hotel I have stayed at. Room completely basic. Service shocking and staff just don't care about customer service. The walls in the bedrooms are paper thin so you can hear absolutely everything. The bar is dirty and shabby. We went for dinner in the restaurant which was another strange... More 

Helpful?
3 Thank Claire O
MarkBowe, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review

Dear Claire, I am disappointed to read your review and disagree totally with you accusation that “staff don’t care about customer service”. We get some many positive compliments for both individuals and whole departments that I know the team here are all focused on the customer. I am shocked you found the bar “dirty and shabby” and that you feel... More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 August 2014 via mobile

Myself and my family been staying here past four night It's a beautiful hotel on the lake fantastic views lovely clean rooms On first night here my kids have there dinner with kids club each evening and my daughter a coeliac as am I I told the leaders of kids club that she was coeliac offered to go in with... More 

Helpful?
1 Thank pixie_baby08
MarkBowe, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review

Dear Pixie_baby, Thank you for your review. I apologise once again to you and your daughter for the mistake that was made in the food order. I have spoken to both the kitchen and restaurant teams regarding not only your incident, but other dietary requirements and tolerances. I hope that on your next visit to Killarney, you decide to return... More 

Dublin, Ireland
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 19 August 2014

Visited for a wedding on Friday and it is a truly beautiful setting right on the lake - no where near the standard of the Europe just up the road though! The rooms are very dated and the bathroom was very smelly but it was ok for a night. The team were very nice and friendly. It is a great... More 

Helpful?
Thank Bassetsam
MarkBowe, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review

Dear Bassetsam, Thank you for taking time to review your stay with us. I am glad you enjoyed the Wedding and especially the lovely walks and hotel setting. While we are a 3 star Hotel, I feel we give a 5 star service just, as our neighbours “up the road” who are a 5 star hotel at a 5 star... More 

County Monaghan, Ireland
1 review
Reviewed 16 August 2014

We stayed in the golf lodges on the hotel site - great size and perfect for family of 6 - massive 2 bedrooms full ensuite - we had full free use of hotel pool , good activities for children in evenings , staff excellent and friendly Hired bikes and cycled into Killarney through the park so very safe as ur... More 

Helpful?
Thank Catherine mc M
MarkBowe, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review

Dear Catherine, Thank you for taking time to review your stay with us at the Castlerosse. I am delighted that you and your family enjoyed your stay with us. It is great to see that you packed so much in during your time here. It really is such an ideal and safe place for families and with bike hire available... More 

Plainsboro, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 August 2014

My nephew and I stayed at one of the onsite cottages. What a lovely way to spend 6 days in Killarney. The cottage was clean and we each were able to enjoy some alone time since there were two bedrooms. The staff is incredible, so helpful and pleasant. We ate at the restaurant and bar at the hotel for several... More 

Helpful?
Thank Donna D
MarkBowe, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review

Dear Donna, Thank you for taking time to review your stay with us at the Castlerosse. I am delighted that you had such a wonderful time and enjoyed your break with us. I will pass on your kind words to the team, we would love you welcome you back to the Castlerosse in the future. Kind Regards, Mark Bowe More 

Ireland
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 August 2014

Recently stayed in this hotel for 3 nights for a family function. Very nice hotel, beautiful views, lovely breakfast, very friendly, pleasant, polite staff and nice clean rooms. Showers are not great but other than that I would go back and stay here. They had good facilities for all ages in our group. Would recommend to friends.

Helpful?
Thank kellyly
MarkBowe, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review

Dear Kelly, Thank you for taking time to review your stay with us. I am glad that you enjoyed your stay and will pass on your kind words to the team. We would love you welcome you back to the Castlerosse in the future. Kind Regards, Mark Bowe More 

Cork, Ireland
1 review
Reviewed 12 August 2014

We arrived a day earlier and katheryn the receptionist helped us so much in finding a hotel to stay in with my sister and her two daughters,she rang alot of hotels to accomodate us,becuase almost whole whole of killarney was booked out.we enjoyed our weekend so much that we now will book it every year from now on.The kids were... More 

Helpful?
Thank ROBERT O
MarkBowe, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review

Dear Robert, Thank you for such a wonderful review. I am delighted that you and your family enjoyed your stay and that Kathryn was able to organise alternate accommodation when you arrived a day early. I have already passed on you kind words to Kathryn, it was very much appreciated. We look forward to welcoming you back to the Castlerosse... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 August 2014

We are a family of 6 and just returned from a weeks holiday at the Castlerosse, this has been our second stay here in the past two years. We hired an onsite holiday house for a week at a very reasonable rate. As the house is on the hotel grounds this also entitled us to full use of the hotel... More 

Helpful?
Thank Jason C
MarkBowe, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review

Dear Jason, We are delighted you and your family enjoyed your stay with us again and that we are the "perfect family destination". I am also glad that you got to avail of the facilities that we have to offer, I also will pass on your kind words to the team. We look forward to welcoming you back to the... More 

Dublin, Ireland
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 10 August 2014

We have just returned from a one week stay at, one of the Golf Lodges at this hotel. We are a family of two adults, and two children aged 11 and six. Unfortunately our initial impressions of the hotel were not good. ! We booked this holiday back in late Feb, and at that point I asked to be upgraded... More 

Helpful?
2 Thank FeeFeeTT
MarkBowe, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review

Dear FeeFee, Thank you for taking time to review your stay with us at the Castlerosse. I am delighted that we were able to turn the initial issues regarding your reservation into a positive holiday experience for all the family. It’s fantastic that your children had so much fun and enjoyment from all the on-site facilities as well as the... More 

ireland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 August 2014 via mobile

Stayed at Castlerosse for 3 nights my third or fourth visit overall we enjoyed our stay but didn't think standard was as high as previous visits. If you don't like small children don't go as this is very much a family orientated hotel which is excellent for young families

Helpful?
Thank matilda23
MarkBowe, Guest Relations Manager at Castlerosse Hotel & Holiday Homes, responded to this review

Dear Matilda, Thank you for reviewing your stay with us. I am disappointed to note that you felt standards were not as high as previous occasions. During the summer months we are very focused on families and have organised packages and activities to suit. Outside of these times we offer a range of packages and programmes that I feel suit... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Castlerosse Hotel & Holiday Homes are located on the lakeside just 2kms from Killarney town, with magnificent views of the Lower Lake and Magillycuddy Mountains. It is in a pristine environment flanked on one side by Killarney National Park and on the other by Killarney Golf & Fishing Club. ... more   less 

Additional Information about Castlerosse Hotel & Holiday Homes

Address: Lower Lake, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Price Range: $161 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castlerosse Hotel & Holiday Homes 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Castlerosse Hotel & Golf Killarney
Castlerosse Hotel And Golf Resort
Castlerosse Hotel Killarney
Hotel Castlerosse
Hotel Style:
#12 Spa Hotel in Killarney
#25 Family Hotel in Killarney
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Questions & Answers

Here's what travellers have asked, with answers from Castlerosse Hotel & Holiday Homes staff and other travellers.
5 questions
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Questions? Get answers from Castlerosse Hotel & Holiday Homes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved the house”
 of 5 bubbles dannyk153, 13 Nov 2016 | Read review
“great views of killarney national park, clean well run hotel great food”
 of 5 bubbles 298mauriceh, 29 Oct 2016 | Read review
“Worth paying for a view as otherwise you could be looking at the carpark.”
 of 5 bubbles hazelO_11, 11 Oct 2016 | Read review
“Rooms on the ground floor, long corridors my room was to the front of house!”
 of 5 bubbles JamesO538, 25 Sep 2016 | Read review
“On booking request a room with a view to the lakes”
  • View from our room .
 of 5 bubbles kierang225, 18 Sep 2016 | Read review
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