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Western House Hotel

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#2 of 18 Hotels in Ayr
Certificate of Excellence
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Western House Hotel
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719 Reviews from our TripAdvisor Community

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Showing 708: English reviews
Ayr, United Kingdom
Reviewed 2 weeks ago

Six of us went to Hogmanay Ball this year because last year was so good.The staff are outstanding very friendly and fast service when there are so many people to serve.The food was very good.I particularly enjoyed the soup and steak which was very tender and tasty.My only criticism was the music was not as good as last year with...

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Helpful?
1Thank Mick R
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning Mick R Thank you for leaving a great review on your stay at Hogmanay I'm sorry to hear about the music this year, we will speak to our DJ and ensure this is not the case for this years Hogmanay Festivites. I am however extremely glad to see that you again enjoyed the food and service and appreciated...

Biggar, United Kingdom
Reviewed 2 weeks ago via mobile

This is the 2nd time we have stayed here after the New Years Race Day and again have had a excellent stay. Our room was in the courtyard, lovely comfortable huge double bed, excellent shower and very spacious. As we were at the races we were only really in the room when we returned late in the evening so this...

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Helpful?
Thank stawsie
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning Stawsie. Thank you for leaving a review. It's great to see that everything was to expectation and that you appreciated the bedroom, the service and the staff. I will pass on your thanks to Marie, who is fantastic and like everyone else, will do their utmost to help our guests in any way that they can. We look...

Lanark
Reviewed 2 weeks ago

Stayed here for two nights, one of which was the Westerns's Hogmanay Ball. The hotel itself is really nice, situated beside Ayr Racecourse. Our room was in one of the outdoor annexes. The room was great - no complaints at all...good size, well presented with nice little touches. Bed was great. I got a really good sleep on both nights....

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Helpful?
1Thank HappywandererLanark
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning HappywandererLanark I am really pleased to see that you enjoyed all aspects of our hotel, from the bedroom, to the food and of course our wonderful staff, who we could not function without. Thank you for this amazing review and we look forward to seeing you again. Kind regards, Gary White Hotel General Manager

Paisley
Reviewed 2 weeks ago

Fully agree with the review by Andy S. We also attended for two nights at New Year and attended the Hogmanay Ball. The staff in the hotel are well trained and very engaging and obliging. The food in the hotel is excellent. We had two super breakfasts, a lovely dinner and the ball had a terrific menu with bountiful supplies....

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Helpful?
1Thank Glen83
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning Glen 83 Thank you for leaving such a great review. I am please to see that everything was up to your expectations and that you were well look after. We look forward to welcoming you back Kind regards, Gary White Hotel General Manager

Motherwell, United Kingdom
Reviewed 2 weeks ago

This was our first visit. As 3 couples we spent 30th and 31st December at the hotel which included the Hogmanay Ball. The quality of the hotel, the ambience, the quality of the food and the value for money was extremely good. The Ball was obvioulsy well planned, went off smoothly and was most enjoyable helped by the excellent ceilidh...

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Helpful?
1Thank Andy S
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning Andy S. Thank you very much for the fantastic review in regards to your stay over Hogmanay. Its great to see that the food, service and staff were all up to scratch and you were well looked after. We look forward to seeing you again! Kind regards, Gary White Hotel General Manager

ayrshire
Reviewed 2 weeks ago

Family Xmas Dinner paid £500.00 for 7adults 1child.Disaster food frozen not just cold plates cold,no kids menu he got served Mac/cheese disaster more canteen than restaurant free btl wine for inconven

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Helpful?
1Thank amimaj
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning Amimaj Thank you for leaving a review on your visit for Christmas Day Lunch. I am sorry to see that your experience did not match that of all other diners who gave positive feedback towards the staff, food and service that day. I believe that our Operations Manager has been in contact with you in regards to your...

UK
Reviewed 3 weeks ago

I've visited the hotel once before for sandwiches and coffee and the main reception area is nice, so decided to stay here for the Easter Bank holiday for a couple of nights. I knew they did weddings here as I've seen it before when I visited however it's only when you actually stay here for a night or two you...

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3Thank RJB1000
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning RJB1000 Thank you for taking the time to leave a review on your stay with us at Western House Hotel. Whilst we do cater for weddings, i feel it is a bit strong to say that we treat leisure guests as second class citizens. The staff work hard to ensure everyone is treated with the same level of...

Reviewed 3 weeks ago via mobile

We are enjoying 4 nights here over Xmas visiting family. If you are seeking a comfortable traditional hotel as opposed to a shoebox then look no further. Comfortable, warm with good sized rooms and comfortable beds and really great food this place offers fantastic value and ambience even in mid winter. Thoroughly recommend.

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Helpful?
Thank Alan T
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning Alan T Thank you for leaving an amazing review in regards to your stay with us. Great to see you are enjoying your room, the hotel and it's value. I hope you enjoyed the rest of your visit to Ayrshire. Kind regards Gary White Hotel General Manager

Tetbury
Reviewed 3 weeks ago via mobile

This was the first time my wife and I had stayed at the Western House but let me start by saying it won't be the last. We arrived earlier than the stated booking in time but we were given our room right away without any fuss. The room was outside the main hotel building in the courtyard and it was...

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Helpful?
Thank Ray C
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning Ray C. Thank you for leaving such a fantastic review. I am really please to see that the team looked after you both and that you enjoyed the food and your bedroom. We look forward to welcoming you back and hope that you have a very Merry Christmas. Kind regards, Gary White Hotel General Manager

Glasgow, United Kingdom
Reviewed 4 weeks ago via mobile

This venue being wedding venue of year our daughters wedding should have been faultless with regard to the arrangements that the hotel were in charge of. But it wasn't breakfast poor; orders forgotten wrong order brought out. Pain au chocolate burnt both days. At wedding meal mother of groom made to pay for water as she did not want wine.was...

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Helpful?
4Thank jazzidoodle
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning. I am extremely disappointed to hear this feedback. I believe this matter was with our Wedding Team who were in contact with the Bride, to which she gave fantastic feedback about the wedding and the team, with no mention of any of the above complaints at all. In regards to the Breakfast, this was dealt with, as discussed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Jockey Club
The Jockey Club
Cuisines: British, French, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
An award-winning 4 Star hotel located in Ayrshire, 5 minutes drive from Prestwick International Airport and with easy links by rail and road to Glasgow and Edinburgh city centre. The hotel, set in mature landscaped gardens, offers executive bedrooms and suites in the main house, and well appointed modern courtyard rooms. The AA rosette Jockey Club Restaurant offers an excellent dining experience using a high quality local produce prepared by our executive head chef.The hotel is an excellent venue for Meetings & Events and is the ideal base for both business and leisure guests. With free on site parking for over 250 cars and complimentary wifi.Western House is an ideal base for exploring the surrounding areas with many shops and golf courses nearby. Burns Country, Culzean Castle, and the Isle of Arran are within easy travelling distance. ... more   less 

Additional Information about Western House Hotel

Address: Western House 66 Craigie Road, Ayr KA8 0HA, Scotland
Region: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Price Range: $83 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Western House Hotel 4*
Number of rooms: 49
Reservation Options:
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Also Known As:
Western Hotel Ayr
Western House Hotel Ayr, Scotland
Hotel Style:
#4 Family Hotel in Ayr
#4 Business Hotel in Ayr
#7 Romantic Hotel in Ayr
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Questions & Answers

Here's what travellers have asked, with answers from Western House Hotel staff and other travellers.
4 questions
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Questions? Get answers from Western House Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book for New year early.Its extremely popular”
 of 5 bubbles 779mickr, 3 Jan 2017 | Read review
“Rooms in Hotel preferred to rooms in Courtyard.”
 of 5 bubbles 647andys, 1 Jan 2017 | Read review
“Suite was lovely”
 of 5 bubbles MaxineS547, 23 Nov 2016 | Read review
“Don't stay in the courtyard if you want to get any sleep”
 of 5 bubbles sarahfP2180KI, 15 Nov 2016 | Read review
“If you can, get into the main house. Book early!”
 of 5 bubbles kimaB4961EU, 1 Nov 2016 | Read review
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