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BEST WESTERN Inverness Palace Hotel & Spa

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1,168 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Inverness Palace Hotel & Spa
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Showing 1,100: English reviews
Alfreton, United Kingdom
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 September 2015

Excellent location on the riverbank opposite the castle. Short walk to main shops and restaurants. Our room had everything we needed including a castle view. Starbucks coffee shop in the lounge with good coffee and service. However, the breakfast quality let it down. Typical buffet breakfast where food has been standing for some considerable time, so cooked breakfast only luke... More 

Helpful?
1 Thank Lynne M
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Lynne M Thank you very much for posting your review on Trip Advisor. We're all delighted that overall you enjoyed your visit. We enjoy receiving constructive feedback so that we can improve the services we provide. I am sorry that our breakfast offering let you down and please be assured we have looked into this. I like to think... More 

New York City, New York
Level Contributor
109 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 6 September 2015

Most of the hotels in the UK tend to limited in space. However, this is not the case in this hotel. The room is spacious and comfortable, the decor is update and contemporary. It is centrally located, with great view of the river and convenience.

Helpful?
2 Thank youngcats
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear youngcats Thank you for writing your very complimentary review! We are all very happy that you found the hotel spacious and you enjoyed our great central location on the River. I do hope you enjoyed your holiday and if you're back in the Highlands again in the future it would be lovely if you stayed again. Thank you and... More 

Aberdeen, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 September 2015

This hotel has some e of the most friendly and helpful staff I have met for dome time. It's a really nice relaxing hotel. Our room was spacious with great view.lift was small but we used the stairs. If I were to be picky the paintwork in room could benefit from freshening up. Really comfortable bed and great walk in... More 

Helpful?
2 Thank 492linda
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear 492linda Thank you so much for posting your review on Trip Advisor. We are delighted you enjoyed your visit and that you found the team to be so friendly! We do try our very best and it costs nothing to be polite and helpful. It really is fantastic that you would stay again in the future and I hope... More 

Oklahoma City, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 September 2015

We loved our experience at the Palace Hotel! Spent four nights there and had a lovely time. Beautiful view of Inverness Castle and the Ness River outside of our window and the walkway along the river was so scenic and peaceful. The hotel is well situated, close to dining, groceries, ATM, and the town centre. Breakfast buffet was great, and... More 

Helpful?
2 Thank NFWalker
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear NFWalker Thank you for your super review - we couldn't ask for more! We're delighted you enjoyed your break with us and were able to take advantage of the peaceful walks along the river from right outside our door. The walks will be even more spectacular over the next few weeks because the autumn colours on the trees are... More 

Wellington, New Zealand
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 September 2015

This was doing it in fine style for the hotel rooms we had. All of ours had views out over the river to the Castle/Palace on the far side. The most lovely view of all my stays this trip. The rooms are great with a nice bathroom for a soak after our road trip. The lounge area for coffees or... More 

Helpful?
2 Thank Anna B
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Anna B Thank you for posting your review on Trip Advisor. We're delighted to have been awarded "hotel with the loveliest view of your trip"! It is stunning, there is no doubt! I'm sorry breakfast left you disappointed, there is always a huge choice on offer for both continental and full cooked items plus its a buffet so you... More 

Isle of Man, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 September 2015

Location - perfect, what more can you ask for a palace opposite a castle. Check In - quick and informative by two lovely smiling receptionist. Room - spectacular view, clean, absolutely huge bed, in fact I think I lost my husband a few times in it during the night, very comfortable and very high standard of decor. Food -.the breakfast... More 

Helpful?
2 Thank irene m
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Irene m Aww, thank you so very much! What an absolutely lovely review - we couldn't ask for more! Making you both feel this way is why we all try our very best, it has been super to read your feedback. Marlene and Agata are delighted! They are so happy they left this fantastic impression on you both. Such... More 

Level Contributor
64 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 September 2015 via mobile

The hotel is brilliant and very clean,the room was massive with fantastic views of the castle and river and the room has extras that would make your stay more enjoyable.breakfast,lunch and dinner was quick and delicious and everything in the spa area was brilliant. The staff a really friendly and the free room service is a brilliant extra many hotels... More 

Helpful?
3 Thank stuart d
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear stuart d Wow - thank you! What a fantastic review! It is brilliant to read that you had a great time with us - we are thrilled! It is great that you enjoyed the meals we serve and we think it's important to not have a tray charge for room service. It makes staying away from home all the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2015 via mobile

We arrived today Tuesday 1st September and judging from the exterior of the building i imagined we was in for a treat. The interior of the hotel is suberb and the rooms are very nicely decorated. Cleanliness is at the top of my list and it certainly ticks all the boxes. The staff are polite and helpful and do everything... More 

Helpful?
1 Thank Jayne A
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Jayne A Wow - thank you so much! What a fantastic review you have posted. We are thrilled we made such a great first impression for you and, my goodness - I hope we were able to fulfil all of your expectations! Thank you so much for your super praise, it means so much to all of us. I... More 

Derby, United Kingdom
Level Contributor
139 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 September 2015

was part of a tour party had pre booked an upgrade room---was not disappointed the breakfast had a vast choice----evening meal gave a good choice and good portions the staff were welcoming, helpfull--mostly all had a smile

Helpful?
2 Thank brian m
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear brian m Thank you for your 5 star review! We are thrilled you enjoyed your holiday. A river facing room is fantastic and well worth making arrangements for, the view is stunning! I hope you will consider coming back to the Highlands for another holiday - it would be so lovely to welcome you back. Thanks again and kind... More 

fife
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 August 2015

Just home from a 2 day stay here, loved the room, plenty of storage space, good wardrobe, bed amazing and so big. Decor a bit dated but suits the room. Double shower and hot water. Only downfall is we were at the back of the hotel and the bin men empty the bins at 7am, and deliveries arrive so rude... More 

Helpful?
3 Thank sxsky
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear sxsky Thank you so much for taking the time to write your review. I am so very sorry that you were disturbed by noise, this is such a shame. We have a plan in mind of rectifying this problem so your feedback is very much appreciated. Thank you for all the super praise of the room, it really is... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 

Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: $115 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Hotel Style:
#16 Romantic Hotel in Inverness
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inverness Palace Hotel & Spa staff and other travellers.
16 questions
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Questions? Get answers from BEST WESTERN Inverness Palace Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to reception to get information about the car parking options.”
 of 5 bubbles UelT, 28 Nov 2016 | Read review
“Ask for room 20”
 of 5 bubbles jimfY4153UU, 21 Nov 2016 | Read review
“always ask for river view room even if need to pay bit more, worth it.”
 of 5 bubbles neilmN1354VM, 16 Nov 2016 | Read review
“good views at the front but not so good at the back”
 of 5 bubbles 623duncanm, 15 Nov 2016 | Read review
“we really enjoyed the river view from our room!”
 of 5 bubbles Enemark, 15 Nov 2016 | Read review
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