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Best Western Inverness Palace Hotel & Spa

1,501 reviews
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Traveller (353)
Room & Suite (225)
Dining (51)
Overview
  • Excellent45%
  • Very good34%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
“the river”(347 reviews)
“starbucks coffee”(19 reviews)
“valet service”(17 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,501)Write a Review
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All reviewsthe riverstarbucks coffeevalet servicesteam roomswimming poolleisure facilitiescoach partiesleisure clubcar parka river view roomlovely hotelbay windowrestaurant staffcity centrehuge bedbooked this hotelbuffet breakfast
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21 - 25 of 1,408 reviews
Reviewed 4 December 2017

We recently stayed at the palace Hotel in Inverness for my Husbands 60th Birthday. The staff where excellent ,they went beyond our expectations. This added to our over all stay with this hotel. Nothing at all to complain about.More

Review collected in partnership with Best Western GB
Thank Susan M
Response from Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & SpaResponded 5 December 2017

Dear Susan, Thank you so much for your lovely review. I'm delighted that we were able to help celebrate your husband's 60th. I'm so glad that you enjoyed your stay and that you were impressed with the team. I hope that we can welcome you...More

Reviewed 4 December 2017

Good value for Best Western Member but slow service @ Xmas Party & noise of running water in Bedroom causing me many trips to the loo put a damper on my enjoyment.Do not think I or my friends, will be back!More

Review collected in partnership with Best Western GB
Thank mikereidrosl
Response from Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & SpaResponded 5 December 2017

Dear mikereidrosl, Thank you so much for reviewing your Christmas party night. I'm so sorry that the service was slow and that there was a noise of running water disturbing you. I have passed this feedback on to the head of Housekeeping to be investigated....More

Reviewed 3 December 2017

Would go back but certain aspects need to be addressed. felt like a second rate citizen staying in the annexe especially having to put coat on to go to breakfast due to the ice. Annexe would be suited to a family or crowd going to...More

Review collected in partnership with Best Western GB
Thank Blackpoolpost
Response from Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & SpaResponded 4 December 2017

Dear Blackpoolpost, Thank you so much for taking the time to write your review. I'm so sorry to read that you felt like you were a second rate citizen by being in the newly refurbished 10 at the Palace. On the occasion that a guest...More

Reviewed 2 December 2017

A thoroughly enjoyable weeks holiday at the palace hotel in Inverness,picked up at the door and joined the bus at ingleton,all on time,lovely trip up through the Cairngorms,hotel was nicely decorated for the festive season,our room was clean and spacious with a large walk in...More

Thank david A
Response from Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & SpaResponded 4 December 2017

Dear David, Thank you so much for taking the time to review your stay. I'm so happy to read that you enjoyed your tour with Bibbys of Ingleton and that you were pleased with so many aspects of your stay. We're very lucky to be...More

Reviewed 2 December 2017

Lovely hotel, great staff, very helpful, buffet breakfast first class with great selection, Dinner menu excellent with big selection too!! Lovely pool 🏊‍♀️!! Very comfy lounge!! Rooms large with very comfortable bed and castle and river Ness views!!! Ideal location for shops, bars restaurants etc....More

Thank ivor277
Response from Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & SpaResponded 4 December 2017

Dear ivor277, Thank you so much for your lovely review. I'm thrilled that you were so pleased with so many aspects of the hotel and team. I hope that we can welcome you back again soon. Kindest regards, Aimee

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Room Service
Free High Speed Internet ( WiFi )
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
USD 64 - USD 406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Romantic Hotel in Inverness
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 64 - USD 406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Romantic Hotel in Inverness
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (353)
Room & Suite (225)
Dining (51)
Pool & Beach (23)
Hotel & Grounds (251)
Bathroom (15)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
gkullis
12 December 2017|
AnswerShow all 2 answers
Response from Della E | Property representative |
Hi Gkullis, I'm sorry, TripAdvisor won't let me attach the link or document with the price list. If you search Google for Sleeping Beauty Salon Inverness. When you're on their website select Inverness Palace Hotel and... More
0
Votes
Kiwi110610
12 December 2017|
AnswerShow all 2 answers
Response from Della E | Property representative |
Hi Kiki110610, Thank you for your question. We do have a few rooms where we can accommodate three people in separate beds. If you have any more questions please don't hesitate to get in touch :) Kindest regards, Aimee
0
Votes
Keshhav T
21 September 2017|
AnswerShow all 3 answers
Response from Johnbhoy83 | Reviewed this property |
It's about 10 miles from hotel, there's a bus service from the airport to city and it's a few mins walk from there.
1
Vote
Room Tips
"AS for river view if you are feeling flush."
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"You can pay extra for spacious River View rooms. Our friends opted for this."
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"Front rooms are best"
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"A room with a view of the river and palace- and preferably a bay window too if you are lucky."
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