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BEST WESTERN Inverness Palace Hotel & Spa

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BEST WESTERN Inverness Palace Hotel & Spa
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1,219 Reviews from our TripAdvisor Community

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Showing 1,151: English reviews
Harrogate, United Kingdom
Reviewed 1 week ago

Stayed for a 3 night break. Good check in, nice room, great views over the River Ness. Very handy for shops, restaurants and bars. Not too far from the station, walkable. Good variety at breakfast. Probably the only complaint would be that unless you happened to arrive in the breakfast room just as they were putting the hot plates out,...

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Helpful?
2Thank Babs47NorthYorkshire
Della E, Operatons Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Babs47NorthYorkshire, Thank you for your lovely review, we're so happy you enjoyed your stay with us! We have an absolutely fantastic location for reaching all the transport links and for exploring the wider Highlands from our city centre location, plus we have the added advantage of being a beautiful part of the city! I'm delighted you enjoyed it. Thank...

Edinburgh
Reviewed 1 week ago via mobile

Returned again for a 2 night stay over a weekend, we have stayed in this Hotel a few times over the Years and have always found it to be well worth the visit Unfortunitly on this occasion the lounge was a building site We did not get any prior warnings from the Hotel regarding the on going works It would...

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2Thank portyEdinburgh
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear portyEdinburgh, Thank you for your review and I'm really sorry we didn't communicate the lounge refurbishment to you prior to your arrival. I totally understand what you mean and I'm so sorry that this was a disappointment. We are a family run business and really enjoy investing in the hotel to make improvements wherever we can, the bathrooms, carpets,...

fife
Reviewed 2 weeks ago

Stayed here last year for my birthday. It's a nice hotel with a lift to all floors. We had a front facing room and had a lovely view of the river and streets. It is not far away from the town so we didn't have very far to carry the shopping. The pool area was nice, had a nice sitting...

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2Thank aquariusbel
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear aquariusbel, Thanks ever so much for your review and thanks for recommending us to everyone, that means so much to us. It's brilliant that you enjoyed your stay and the beautiful views we have, second to none in Inverness! The pool is a lovely space to relax, sounds great with a glass of wine and kids occupied! I do...

Lossiemouth, United Kingdom
Reviewed 3 weeks ago

When we arrived we found that there was a refurbishment programme of the Reception Area in progress, however every effort was made by all members of the staff to ensure it impacted on the guests as little as possible. Our room was of a good size and in a quiet part of the hotel. We dined in the hotel on...

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4Thank Peter M
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Peter M, Thank you so much for your review and also your patience during the refurbishments in our lounge. We do understand that it was an inconvenience however the lounge is now complete and looks fantastic! It's lovely to read that you enjoyed the meals we provide and that breakfast lived up to your expectations, we do try and...

Durham, Canada
Reviewed 3 weeks ago

In the heart of Inverness, easy walk to shops and restaurants. Situated on the river and offers a walking trail, very long if you complete the whole path up one side of the river, over a bridge and back the other side. Wonderful.

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3Thank karenjerry2011
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear karenjerry2011, Thank you for your lovely review and for recommending the beautiful walk that can begin from our doorstep. It is a wonderful walk to complete at any time of the year and takes you back to the city centre again. We're delighted you enjoyed your stay with us and that you had a lovely time in Inverness, I...

Inverness, United Kingdom
Reviewed 3 weeks ago via mobile

I love the Palace Hotel and already recommend it to friends and family. I actually live locally but pop in if I have friends or family staying or if I'm on my own I'll pop in for a coffee and have some time out or read a book. They have the Starbucks providing coffee and can provide cakes and snacks....

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4Thank SarahMInverness
Della E, Operations Support Maanager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear SarahMInverness, Thank you so much for your absolutely wonderful review - we are so thrilled you love visiting the hotel and that you enjoy spending your valuable time here. Mark is delighted at his special mention and likes nothing better than getting to know our guests and having a chat, infact we are all encouraged to display our personalities...

Reviewed 3 weeks ago

A very well situated hotel with some rooms overlooking the river (by request), otherwise rooms with limited or obscured outlook. Very comfortable well proportioned room, beds extremely comfy, great facilities (swimming pool and spa), friendly staff. Good communication prior to stay regarding ongoing refurbishment, however a lovely gesture of apology for inconvenience by way of a bottle of red wine...

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2Thank Annette M
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Annette M, Thank you ever so much for your lovely review. We have a fantastic location, one of the best in the city (in our humble opinion...!). I am sorry about the bathroom door allowing light in the room, we look at this with our maintenance team as I understand how disturbing this can be. The refurbishment in the...

Carlisle, United Kingdom
Reviewed 3 weeks ago

Hotel is situated close to the city centre and is ideally located if travelling by rail or road. Would highly recoomend a room with a river view as you can sit and watch the world go by from the comfort of your room and have great views out onto the river ness and across to the castle. We stayed in...

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3Thank Elspeth M
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Elspeth M, Thank you for taking the time to review your stay with us, we're delighted you enjoyed the location we have - it is absolutely beautiful, we feel very lucky to have such a fantastic location! The view is stunning from the hotel especially from the rooms with the Castle and River Ness views although the views from...

Reviewed 3 weeks ago via mobile

My wife and I stayed there for 4 nights on a short getaway. It was an extremely pleasant experience as the staff were very friendly & helpful. The food was very good with a choice of various dishes every day. While we were there, there was refurbishment going on in the reception area which was of no inconvenience to us...

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4Thank Runningvicar
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear runningvicar, Thanks ever so much for your super review! How lovely to have a little getaway to re-charge the batteries and discover new places, we're so happy you had a great time with us and that you enjoyed Inverness. Thank you for your patience with the refurbishments, the lounge is now complete and looks fantastic - hopefully you'll be...

Paisley, Scotland, United Kingdom
Reviewed 4 weeks ago

Valet parking is brilliant, friendly staff throughout, really comfy beds, lovely and quiet, nice big TV, well laid out spotless bathrooms, best mac&cheese I've ever had out, just like yer Mum's wi real cheddar on top and crusty bits to fight over!!

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3Thank David W
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear David W, Thanks ever so much for your review, we're so happy you enjoyed your stay and the mac & cheese - it is delicious! Thank you for complementing the team and the valet parking arrangements too, also it's great to read that you enjoyed your room. I do hope we can look after you again very soon! Thanks...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 

Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: $128 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Hotel Style:
#17 Romantic Hotel in Inverness
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inverness Palace Hotel & Spa staff and other travellers.
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Questions? Get answers from BEST WESTERN Inverness Palace Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Probably a room with a river or castle view. Other rooms though have views over the rooftops out towards the hills.”
 of 5 bubbles C2875HPianm, 20 Feb 2017 | Read review
“Ask for a river view”
 of 5 bubbles 54catheriner, 14 Feb 2017 | Read review
“Dont take 106 up to 112 the view is a roof.”
 of 5 bubbles munrokatie273, 13 Feb 2017 | Read review
“Front rooms have a view of the castle and river”
 of 5 bubbles Babs47NorthYorkshire, 12 Feb 2017 | Read review
“The best views are from rooms overlooking the River Ness and Castle however the rooms in the rear of the hotel are quieter.”
 of 5 bubbles 117peterm, 31 Jan 2017 | Read review
5 of 5