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Crowne Plaza Glasgow

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#35 of 95 Hotels in Glasgow
Certificate of Excellence
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2,126 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Glasgow
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Showing 2,077: English reviews
Dingwall, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 November 2014

Regular visitor, very bad experience at check in ruined the stay. He was very unhelpful ,rude and this continued throughout my stay. Asked for face to face with management about my complaint as was there for a week, phone call when I got home!!! Breakfast - asked for decaf coffee, given a pot of hot water ,a cup, a sachet... More 

Helpful?
3 Thank Tanya2101
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review

Thank you for your review. I am really disappointed that your stay was let down by one individual and I will be speaking to our staff to ensure that they are aware of our customer service expectations. I am unsure as to why you were not able to speak to any member of the management team during your stay as... More 

London, United Kingdom
Level Contributor
127 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 25 November 2014 via mobile

Helpful staff my booking (one night through Hotels.com and one organised by the conference) were different rooms. Tomaz on reception made sure I did not have to change rooms. Great breakfast, nice facilities and a 15th floor club lounge looked after by a very nice lady who is studying at the nearby university. Great views Executive room 1618 looked a... More 

Helpful?
Thank PoppyP1
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review

Thank you for leaving feedback. It is really pleasing to read that our team members were really helpful. In regards to your room I am pleased to inform you that were are currently in the planning stage of the next phase of our refurbishment which will take in the bedroom areas, it would be great to welcome you back to... More 

Irvine, United Kingdom
Level Contributor
116 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 24 November 2014

As a regular visitor to the Crowne Plaza Hotel in Glasgow I didn't hesitate to invite a friend to lunch on her birthday, we decided on the Mariner Restaraunt I have to say the service was wonderful provided by our lovely waitress from Congo. However the food was disappointing to say the least, presentation was like a transport cafe. I... More 

Helpful?
1 Thank VIncent210949
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review

Thank you for your feedback. I am pleased that our staff were able to provide you with great service on your recent visit. I am however very sorry that our food was not able to meet your requirements on this occasion, I will be sure to pass on your comments to the catering team. I hope this does not put... More 

Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 November 2014

Great night, great food but what really made our evening so special was our waiter... Stephen was just amazing, very welcoming and helpful with everything! One off the special staff that everyone would want in there business!

Helpful?
2 Thank sabrina z
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review

Thank you for your review, I am really pleased you enjoyed your time in the hotel, I will be sure to pass on your comments to Stephen. I hope we can look forward to seeing you again. Kind Regards Dominic McVey General Manager More 

UK
Level Contributor
249 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed 22 November 2014

A return visit to this CP after an average stay last time I was interested to see if I managed better this time but sadly not. I have tried to review as an IHG member of their own review section on the website but it's been impossible to get it to work. The check in started things off on a... More 

Helpful?
Thank docscooter
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review

Thank you for taking the time to leave feedback. I am very disappointed to learn that on this occasion were not able to meet your expectations of us. In particular I am very concerned about the poor service you received at the check in desk upon your arrival and when enquiring about the Wi-fi connection. I will be taking action... More 

Aberdeen, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 November 2014

We stayed here because we were going to the Bryan Adams gig at the nearby Hydro. We were offered a choice of high or low floors and chose the 14th floor as it's as close to Heaven as I'm likely to get (bad Bryan Adams pun, sorry)! Our room was clean, warm, and had and great view over Glasgow towards... More 

Helpful?
1 Thank Steve H
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review

Thank you for leaving a review. I am really pleased to learn that you had a great stay with us, we look forward to welcoming you back in the future. Kind Regards Dominic McVey General Manager More 

Edinburgh, Scotland, United Kingdom
Level Contributor
176 reviews
174 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 20 November 2014

I stayed here one Sunday night in November. Normally I stay in town when visiting Glasgow but fancied a change and decided to try here, I have stayed once in the past. I booked the room online and noticed a few days before that the reservation had been modified and I had been upgraded to a club room. On the... More 

Helpful?
Thank Chris M
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review

Thank you for your feedback. I am pleased that there were many positives from your stay in the hotel recently, I do however apologise for our team not advising you where you would find breakfast and the slight uncleanliness in your room I will be sure to ask our reception and housekeeping teams to rectify this. We also take on... More 

Paris, France
Level Contributor
195 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 318 helpful votes
Reviewed 19 November 2014 via mobile

It took a while to check in because the only receptionist was explaining to a nice German businesswoman why she had to contact the Internet service provider herself to try and get the WiFi to work. Of course that wasn't going down too well. It also took a while for the said receptionist to check me in because their computers... More 

Helpful?
2 Thank i-live-for-lunch
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review

Thank you for taking the time to leave a review and I am sincerely sorry that your recent visit has fallen so short of your expectations. We value all guest feedback as it is the best way for us to review and improve our products and services. I will ensure that your comments are shared with the relevant managers for... More 

Level Contributor
85 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 November 2014 via mobile

We stayed in the Crowne Plaza Glasgow and I have to say it was an enjoyable stay. It's located near the exhibition centres so ideal if you seeing a show. It was easy to find and there was adequate parking at £6 a night. Check in was painless and being a platinum member we were upgraded to a Club Room.... More 

Helpful?
Thank Craig B
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review

Thank you for leaving a review. I am very pleased that you a good stay at the hotel recently, we look forward to seeing you again in the future. Kind Regards Dominic McVey General Manager More 

Livingston, Scotland, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 November 2014 via mobile

My wife and I booked the Crowne Plaza Hotel as we were seeing Paloma Faith next door. The hotel was lovely and check in waa quick and no waiting. The room was lovely and bright and clean. Only complaint about the room was chrome wasnt buffed and all stained and the high level dusting above tv was very dusty and... More 

Helpful?
Thank Allen S
QMHManager, General Manager at Crowne Plaza Glasgow, responded to this review

Thank you for leaving a review, I am pleased to read that overall you enjoyed your time in the hotel. However I must apologise for the cleanliness in your room, I have asked the housekeeping team to thoroughly check each room in future. I also apologise for the poor service in the bar area. I hope the issues you encountered... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Glasgow. A modern and stylish hotel overlooking the River Clyde, with a covered walkway to the Scottish Exhibition & Conference Centre (SECC), Crowne Plaza Glasgow is an excellent choice for the business and leisure traveller. With 283 air conditioned contemporary bedrooms and suites, all fully equipped with Smart televisions, trouser press, hairdryer, iron and ironing board, tea/coffee making facilities and wireless internet access. The spacious Club Rooms boast Kingsized beds with stunning river views, Smart TVs and exclusive access to our Club Lounge, with complimentary refreshments to relax or hold informal meetings. The Leisure Club includes an indoor pool, equipped gym, sauna, spa and steam room. Alternatively, treat yourself to a massage or beauty treatment in Isis, our in-house Beauty Salon. There are 15 conference/functions suites, including a dedicated boardroom with plasma screen, to accommodate all types of events. Crowne Plaza Glasgow is located directly opposite the Glasgow Science Centre, the BBC and STV Headquarters and the nearby Transport Museum and Tall Ship visitor attraction. Easy access to shopping areas such as Braehead, Buchanan Galleries, St Enoch and Argyle Street make this a great leisure destination. The hotel is non-smoking throughout. ... more   less 

Additional Information about Crowne Plaza Glasgow

Address: Congress Road | Strathclyde, Glasgow G3 8QT, Scotland
Region: United Kingdom > Scotland > Glasgow
Price Range: $107 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Glasgow 4*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelTravel.com, Hotels.com, Priceline, Odigeo, Travelocity and IHG so you can book your Crowne Plaza Glasgow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Glasgow Hotel Glasgow
Glasgow Crowne Plaza
Crowne Plaza Glasgow Scotland
Hotel Style:
#10 Family Hotel in Glasgow
#17 Luxury Hotel in Glasgow
#24 Business Hotel in Glasgow
#28 Romantic Hotel in Glasgow
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Glasgow staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard rooms are very basic”
 of 5 bubbles MazCarlisle, 29 Nov 2016 | Read review
“Ask the staff on the desk, they are very helpful.”
 of 5 bubbles 60ninan, 22 Nov 2016 | Read review
“Floor 12 all the way!”
 of 5 bubbles GillMCreevey, 16 Nov 2016 | Read review
“The higher the floor the better for the view and the noise”
 of 5 bubbles Ishbel62, 15 Nov 2016 | Read review
“The views from higher floors are excellent. Go as high as you can.”
 of 5 bubbles JackandIzzy, 15 Nov 2016 | Read review
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