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All reviews value for money bit dated evening meal three courses comfortable hotel large car park stayed one night falkirk town centre excellent value falkirk wheel and the kelpies short stay steak pie buffet breakfast wi fi staff were friendly short drive function room
Pleasant stay.comfortable room. Pleasant staff. Just a note that smokers stood directly outside the front door smoking which was very unpleasant and shoukd be discouraged. Dining facilities nice. Good food
Hotel was clean, didn't get to spend much time in room as didn't get there till late then had to go to tattoo, got back at 2am, smoke alarm woke us at not long after, full evacuation in the rain where the poor lad Peter...More
Lovely hotel. We stayed for one night whilst visiting the Edinburgh Tattoo as part of a package tour with National Holidays.
Staff very friendly and helpful. Immaculate public areas and rooms. Beds very comfy - we both have bad backs and these beds were very...More
stayed overnight as part of a tour with national coaches, the food was awful the staff were miserable the bed was rock hard. tired looking hotel could do with a makeover.on the plus side the rooms were clean and spacious need a new chef it...More
Our room was nice and modern. Bathroom can stand a renovation, but other than that it's a nice hotel. Staff is friendly and professional, breakfast is good enough. It's a bit pricy, but that's the usual price range for BW.
David the same thing is happening with my review! I had a bad experience also with this person you have named! I will just leave my review here! to cut a long story short I had phoned in to tell person in charge about... More
David the same thing is happening with my review! I had a bad experience also with this person you have named! I will just leave my review here! to cut a long story short I had phoned in to tell person in charge about dietary issues. spoke to Amanda over the phone and was told she has made a note of this and everything would be all good to go! So turned up on the night. The phone call was pointless as Amanda said it hadn't even taken place!!!!!! I'm sorry but how the hell did I book then?! So anyway we had been sat down drinks ordered upon ordering food we found out that our issue with diets would not be taken care of. Ok I thought mistakes happen she may have just forgotten. Went to pay for drinks so we could go elsewhere and were hit with "you have to pay for your starters!" from Amanda with terrible attitude. Not wanting to make a scene I paid for starters that were part of a set menu that we did not eat from. I asked for the receipt but I was told I couldn't get it. I actually think she may have pocketed the money and receipt either that or she was covering her tracks. Tried to leave a review and it is just disappearing. We as in I and my family were so distressed by Amanda we will NEVER BE BACK. My question is does Amanda have the relevant experience and skills in her job?
I'm not sure about refurbishment, but the rooms were clean and tidy. Our room was at the back of the hotel over looking the yard and bins. It was a little compact as we had two cases, but fine for an overnight stay.